AUDI Complaints

In several instances, my Audi Q5 has erroneously thought there was a road hazard and slammed on the brakes. It was terrifying. Luckily there were not cars close behind or they would have collided with my car. We took it to the dealer who adjusted the system they call “Pre-sense” but the car still slammed on its brakes for no reason a couple of months later.

Subject: Formal Complaint Regarding Vehicle Safety Issue with 2020 Audi Q5 Dear National Highway Traffic Safety Administration, I am writing to formally file a complaint regarding a critical safety issue with my 2020 Audi Q5, as advised by the New York State Division of Consumer Protection. Please find attached a copy of the Division's correspondence dated May 21, 2024, concerning my initial complaint against Audi of America, Inc., along with supporting documents pertinent to this case. On April 10, 2024, while parking in the driveway despite applying the brakes, and despite the reduced speed, the vehicle suddenly accelerated (launching/jumping forward motion) and collided with the side of the house. On April 11, 2024, my auto insurance adjuster confirmed the vehicle was towed to the Southampton Audi Dealership for an investigation, of which supporting documentation is also attached. Following this incident, I alerted Audi of America on April 15, 2024, and have since made several follow-up communications concerning the safety risks posed by the vehicle's unexpected behavior. Copies of these communications are enclosed for your reference. Unfortunately, there has been a significant lack of substantive responses from Audi of America, leaving the issue unresolved and ongoing safety concerns unaddressed. I appreciate your assistance with this matter and look forward to your assistance in ensuring that this safety concern is adequately resolved. Very truly yours

The AEB system engages periodically with any obstacles while at a high speed. Suffered whiplash and anxiety as problems occurs without warning. Vehicle is available for inspection. Unprovoked Braking at high speeds on highway can be dangerous. Dealer has not responded to complaints of the issue on 2-3 service appointments. Dealer states there are no codes and no follow up was given. No previous errors notes vehicle was bought new and we are first owners.

I bought my 2017 Audi Q7 on November 16, 2023 (Used) and a couple of days after putting the headlights on Auto I get a message pop up "Front left side marker light defective See owner's manual". Also kept getting a low oil message. This model have no oil stick so I put about a 1/2 qt of oil in it to see if the message goes away. It goes away for a few hours. The vehicle basically stopped running leaving myself and kids on the side of the road in the winter while we wait for a tow truck. After getting it towed to Mentor Audi dealership, they gave me the bad news that the engine needed to be replaced. My engine has been replaced and documents can be sent upon request. After doing some research, I found out that these are common issues with the 2017 Audi Q7. NHTSA campaign ID 16V642000

Recall on this vehicle several years ago. Taken to the Audi dealership for repairs of the recall. No change after recall repairs completed. The airbag and seatbelt warning lights have continued to light up.

The contact owns a 2019 Audi A3. The contact received notification of NHTSA Campaign Number: 24V110000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2017 Audi A8. The contact stated that while using the cruise control, the warnings ACC (Adaptive Cruise Control) and Brake Guard disabled was display on the instrument panel. The vehicle had been taken to the dealer where it was diagnosed that the camera had failed and needed to be replaced. The contact stated the dealer originally agreed to repair the vehicle; however, the dealer had since denied providing the repair free of charge. The vehicle had not been repaired. The manufacturer was made aware of the failure. The failure mileage was 51,000.

SAFETY AND THEFT ISSUE!! The door lock actuators on two doors of vehicle. Front and back seat where children ride. The actuators failed to engage leaving it easy for anyone to open the door from the outside even when presumed locked. Actuators do not engage which leaves vehicles prone to theft and allows anyone to open the door included a child from the inside of the vehicle at any time.

My audi uses 1 quart of oil every 300 miles. The dealership wants to charge to find the problem. Audi should fix the problem at no charge. I bought the vehicle in February 2023. Was told there were no issues with the car.

Bought a 2017 audi A8l with 51700 miles, from Mike erdman Nissan in coco beach florida, it had front grill damage and when you try to use the cruise control message comes on dash ACC and brake guard disabled, i told dealership they first said theyd fix it but i had to talk to the lender first then theyd fix i talked to the lender now they are refusing to fix it, i never signed anything saying no warranty, nothing was never said about warranty, but was told but eric the salesman that he was going yo have it fixed