AUDI Complaints

On 8/8/2023 my vehicle was outside in the driveway of our home in Truro, MA. A large storm moved through the area with torrential rain and lightning. Once the rain let up I looked out the window to find all 4 windows down 4-6 inches, the rear hatch was opened with the rear wiper and high middle brake light on. When I ran outside to close the windows etc. I could not start the car the MMI did not come on and I could only get 3 of the windows up. I had to manually close the rear hatch. I put a tarp over the drivers side window that wouldn't close and had AAA come out. They assessed that it was not a battery issue bit an electrical module issue. I filed a claim with my Insurance and after waiting for the adjuster to look at the car I had AAA tow it to an Audi Dealership. They ran a diagnostic test on it and found water had caused the Comfort Module and associated wiring to fail. The estimate to fix the issues was is nearly $12,000. Because of the cost my insurance company is sending another adjuster out to inspect the issues at the dealership. There were no prior issues or symptoms before this issue took place.

Collision on highway and airbags did not deploy. White powder was present on dashboard after accident but not deployment of any airbags. Was hit on driver side and pushed off the highway were I struck a metal pole knocked that down and crashed into woods and trees area.

Driving on a Saturday evening when it started raining. Wipers automatically engaged, suddenly saw passenger side blade warp then snap off and fly off the to the side of the street causing the driver behind me to swerve almost causing an accident. I pulled over immediately, to retrieve the piece to try and determine what happened. Saw that it just snapped off and flew off without any notice.

I recently purchased this vehicle 8/5/23 and since then the pre sense function has activated it’s jarring emergency breaking three times. Once it happened to me backing out of my driveway without any obstruction, another with my husband backing out of a parking spot, and then most recently today with me as a driver going about 35 mph where it “sensed” a vehicle next to me about to change into my lane but changed their mind. Even if the vehicle next to me changed lanes to go in front of me, there was plenty of space and having the emergency pre sense braking created a more unsafe situation with the vehicle behind me potentially rear ending me. I contacted the local Audi dealer and they said there is no way to have this feature turn off as a default. Instead, I have to manually turn it off every time I turn on the ignition. I love the car but the pre sense feature has placed me in more unsafe situations than without it. I wish the manufacturer would allow having this system turn off as a default.

While driving there was an internal failure of the front differential which caused debris to fly out and the debris then punctured the transmission according to the diagnosis on an Audi dealership. The car jerked to a stop and would not move. If this happens at high speed it represents a sever safety risk to the occupants. The vehicle has been inspected by the manufacturer and insurance representatives as well as by a dealer. There were no warning lamps, messages or other symptoms and this happened with no warning.

On the evening of 8/12/2023, my vehicle (2017 Audi Q7) began producing a vibrating noise while driving and a clunking noise while turning. The next day (08/13/2023), after halting at a traffic light and accelerating when the light turned green, a loud pop was heard from the rear of the vehicle. And the vehicle was unable to move forward or backward while the engine was running. The vehicle has been towed to the Audi dealer in Chantilly, Virginia. Upon multi point inspection, the service team found that the drive shaft got separated from the rear differential flange. All bolts connecting drive shaft found sheared off in rear differential flange. Initially the service team tried to extract broken bolts and replace bolts and gasket to reconnect drive-shaft. But after couple of days, they were unable to extract broken bolts. So the current recommendation is to replace rear differential pinion yoke, re-install driveshaft and rear exhaust section and re-evaluate operating condition. All six driveshaft bolts for connection to rear differential found broken off in pinion yoke. Unable to drill-out remaining material from broken bolts out of rear differential pinion yoke. The service person thinks parking brake may have got engaged when the acceleration pedal was pressed causing the bolts to break. But, in my opinion, that is not the reason. I am certain that the parking brake was not ON at the traffic light. I would like to find the root cause why the drive shaft was separated from the rear flange. I am a bit nervous it may happen again and also want to help other Q7 owners if this a recall issue. In the following link the Audi service person posted a video that shows the separation of the drive shaft from the rear flange. I do not know how long the video will be accessible. Please watch the video as soon as possible. [XXX] I have also recorded the video on my phone (screen recording). I will send some pictures as well. thank you. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.

Engine shuts off while driving at highway speeds. No engine warning light comes on, just complete lack of power. Need to pull off, put car in park and restart. Happens more often in colder weather, but is very sporadic. Audi said it was fuel issue. It is not. Jundreds of gas fill-ups with all different brands. This has been happening for years, and began within months of purchasing the car. It is getting more and more frequent. There is no fault code associated with it when I've brought it in for diagnostics. Very disconcerting when driving 75mph in left lane,and you experience a complete loss of power. Last incident was August 12, 2023

appointment Aug2022 to take car for recall work of the PODS sensor mat & to update the PODS control module but was told the part was out of stock due to logistics. Why they scheduled appointment without confirming the part was in stock. I was then told before I left that there was a couple hundred cars needing this recall and that there would be a waiting list for recall work and that I would get a call to be put on a waiting list, never received a call. Then 6 months later in Feb 2023, I received another letter from Audi informing me again of the recall 69BY & a new recall item 24Wi. I called Audi & was told the part(s) were out of stock. I called today 16AUG2023 after waiting another six months & a service advisor informed me that the recall work was already performed on my vehicle. According to the invoice(s) from Audi of El Paso the recall work for PODS was completed on 05DEC2020 for Audi Action Code 69Z4 and 23AI . But according to a letter from Audi of America dated May 2021, it stated that a interim safety recall notice was issued but a recall repair is not yet available for Audi Action Code 69BY. It was still being under investigation and a solution was still being developed. In Dec 2021, I received a letter from Audi stating that there was a solution to fix the recall/defect 69BY & it says “to correct this defect, your authorized Audi dealer will replace the passenger occupant detention system (PODS) sensor mat & update the PODS control module.” I called Audi of El Paso after receiving the letter & was told part was on backorder due to demand. I inputted the VIN of my vehicle into Audi USA recall webpage [XXX] ). I also ran VIN into the NHTSA database. Both Audi & NHTSA state that recall(s) work 69BY & 24Wi on my vehicle have not been fixed. But according to Audi of El Paso all the recall work was done in 2020. Air bags turn off with wife in car have airbag problems since 2019. Current Mileage 34k INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

At high speeds (around 65 or more), when I apply the brakes I can sense some vibration in the brakes. I mentioned to the dealer that the brakes are not smooth as in my other cars. I was told, it is because Audi is a "performance car." Now I know that it is just poorly built.

During annual oil change inspection the mechanic found that the coolant was leaking and that the water pump needed to be replaced. The car has under 48000 miles.