AUDI Complaints

The SOS a system has again failed in the car. When this happens, the navigation and the emergency contact button doesn’t work and the cell phone is no longer paired to the car. The module is currently installed in the car. It could be available for inspection if needed. This is a safety issue because the SOS safety button no longer works. Also, the cell phone is no longer useable in the car hands free and this is not safe in emergency. The phone cannot be paired to the car by manually trying to do so. The car no longer recognizes the cell phone. Car will again go in for service on March 3, 2023. My car had this problem before and the SOS module was replaced approx 14 months ago. No one has yet inspected the car. The car is going in for diagnostic service for this very issue at the Audi dealership on Friday March 3, 2023. The message that I received suddenly yesterday while driving was: “No data connection could be established. Please check the network coverage.” Failures to this module result in an unsafe vehicle. Thank you!

CHARGEPOINT, INC manufacturers defective electric motor vehicle chargers for residential use. Chargepoint's initially worked upon delivery and installation by a certified/license electrician. However, after several months the charger became defective and was replaced by Chargepoint with another identical charger. The second charger did not work upon arrival despite customer service assistance. Chargepoint refused to refund me the cost of purchase and replacement. Chargepoint would like to have the defective chargers returned without reimbursement of all expenses.

Power steering Control Module failure at cold temperatures. Knows to be an issue on many Audi cars between 2011-2016. This caused my power steering to fail suddenly. My safety was impacted because i lost the ability to steer while driving. The vehicle and the steering rack is available for inspection at any time. Problem continues to be in effect. There are warning messages and lights on the instrument cluster along with fault codes significant for power steering module failure.

The contact owns a 2015 Audi A5. The contact stated that while driving at an undisclosed speed, the vehicle hesitated while accelerating. The vehicle was taken to the dealer; however, the dealer was unable to duplicate the failure. The dealer informed the contact that the vehicle was operating as designed. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 25,000.

Vehicle is not taking fuel, there is early stopping of the fuel nozzle and there is significant fuel spillback. Fuel would go in for 2 seconds and the fuel nozzle shuts off. I was trying to refill and then there was spillback of fuel that propelled all over my body and all over the floor of the gas station. I had taken my vehicle to a licensed repair shop who thought it might be a carbon canister which I got replaced. I tried to refuel after the maintenance and the problem persisted. My vehicle once again could not refuel, after sitting at a gas station for 10 minutes I was calling my Husband, all of the sudden what little fuel was left in the tank shot back out and spilled all over the gas station floor and side of my car. I took my car to the licensed repair facility who then called my warranty company and they had adjuster come out as the repair facility tried to refuel my car, and it would not refuel and adjuster took videos of the fuel spilling back out. The warranty would not cover my vehicle because they say it is EVAP and they found a safety recall that matches the symptoms NHTSA: 16V647 for 2015 Audi A3 Sedans. Mine is a 2015 Audi A3 Sedan but for some reason this is not covered according to my VIN #

The contact owns a 2021 Audi Q5. The contact stated while driving 60 MPH, the malfunction warning light illuminated, followed by the vehicle shaking. The vehicle was taken to the dealer for diagnostic testing. The dealer stated that metal fragment was found in the engine, and that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was contacted, and the manufacturer stated that the contact needed to contact the dealer for assistance. The failure mileage was 138,000. The contact stated that the failure mileage was 44,000. Also the vehicle had 2 oil changes, supposed to have 3. The dealership informed the contact that the engine was blown. The dealer would not honor the warranty because the vehicle needed an oil change.

The contact owns a 2018 Audi Q5. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power and made an abnormal sound. The vehicle was towed to the dealer, where it was diagnosed that the engine needed to be replaced. The manufacturer was made aware of the failure. The failure mileage was 55,000.

I've purchased this out of state, in 2017 December. The place was an Audi Dealers Belle Audi , in Elizabeth, New Jersey. I bought an extended on the paint and they failed to cover it when it was peeling, I since had the hood repainted, had a recall Fuel pump ( after run) , and steering column repair hbut at around 85,000 miles I saw an add oil light on my dash that indicated I needed oil, and then a service engine light- so I took it to South Burlington Audi in Vermont for a servicing and they said all was okay. Every servicing I've had done on it was at that dealership. They changed the oil/ filter etc.. but came accross as nothing was wrong when I asked and I was told - are you sure you need oil? and the girl who worked in their service department said to bring it by, and I did just 2 weeks later after the servicing that light came on again, She added a half a quart in the area I parked in. She said its fine and I left. Next thing I went buy 2 other times reporting it and their was only a sales agent and a man who worked in the Manager for servicing is english/autralian accented told me to just add oil. Then yesterday I went back after I was told on Monday evening this could be a breather valve. Well Audi has an issue with piston seals being bad- causing this and ever 150-200 miles I need to add a half a quart- and if not my engine light comes on. I've had 2 mis-fires and they told me up to 100,000 miles the class action suit covered- and they deliberately ignored this so they did not have to tear down my engine and fix the oil consumption issue. There was oil on the botton in one small area and on top, I had to fill it on the highway it blew oil over the top while filling I explained ,so they did a dye test and cleaned it and no oil leaks shown. They refused me a repair covered under the defective piston / ring/ seal class action suit 3 times. I would like to report them and file a law suit. Can you refer and assist me in this. It is an 2014 A4 2.0 Turbo.

The contact owns a 2014 Audi A7. The contact stated while driving 71-72 MPH, he heard a gunshot like sound and noticed that the sunroof had exploded. The contact stated that shattered pieces of the sunroof glass panel fell onto his lap as the shade guard was partially open. The contact did not sustain any injuries. The dealer was notified of the failure and informed the contact that he would be charged a repair fee. The vehicle was not diagnosed nor repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 117,235.

Steering shaft rusted and sized. Water and mag chloride got passed the seal causing the slip joint of the steering shaft to corrode and size. The outer tube of the shaft was almost corroded through with visible holes in the metal. I believe this to be a safety concern do to the possibility of the shaft braking while driving. I am a certified Audi technician and have seen this problem on other similar vehicles. This is my personal vehicle and I have the old steering shaft for inspection if needed.