AUDI Complaints

The heater has failed. Dealer has diagnosed as high voltage heating unit failure. The issue is that this problem is occurring in many etron GTs and Porsche Taycans and there is no info from Audi as to when they will have replacement parts. No heat in the middle of winter, and the windows fog up, forcing you to drive with a window cracked open.

While driving on highway 59 my vehicle began to jerk. I tried to accelerate and the vehicle would ramp but not move fast. My check engine light came on as well as the error code “transmission malfunction you continue to drive until engine is off.” After getting out of Houston, Texas rush hour traffic, I had my vehicle towed to a mechanic. The mechanic ran several tests and checked the engine. Upon diagnosing the vehicle, the scan tools gave a myriad of fault code relating to electrical valve faults. All of which clear when driving the vehicle again. The mechanic informed me the transmission was not the issue but the mechatronic system had failed due to a faulty part. The mechanic said the issue could be repaired but would likely occur again as Audi as a history of faulty mechatronic systems. The mechanic called an Audi dealership who stated Audi’s mechatronic control unite has not yet resolved the root cause failure at factory level, meaning all replacements and repair kit components still have the underlying defects that will cause malfunction, usually outside the short one-year manufacturer warranty. I believe Audi manufacturer knows their cars still have a defective part hence why an extended warranty on the mechatronic system is offered. Also, Audi vehicles made in 2016 were recalled due to a defective mechatronic system. My vehicle was made in early 2017. I called the Audi dealership to make them aware of the safety and they ignored me, and tried to sell me another vehicle. This is my second safety issue with Audi vehicles, the first being an expulsion safety issue. There is no way I am purchasing another Audi.

During our recent rains i discovered water dripping on me from the center overhead console at the top of the windshield. This totally distracted me while driving as I was shocked by it's sudden occurrence. The next day, I suspected sunroof drains and proceeded to chase a flexible line thru them in the front drains and tested with water, it drained fine and no evidence of dripping inside. Went out driving in the rain and discovered the leaking occurring again along the top of headliner/windshield junction at the passenger pillar and again in the center overhead console. Once again distracted to catch the leaks. A Safety concern! I heard wind-noise which changed in tone as I pressed against the windshield. I'm assessing the windshield has lost its bond to the weatherstrip components. I'm shocked to find this in a $127K luxury car and it's hard to not be distracted during inclement weather.

We have a 2014 Audi Q7 with 60K mileage that we serviced and maintained by Hoffman Audi all the time. On December 27th, while on the freeway, the engine was shut down without any prior alert, with a lot of smoke and oil leakage. With our minimal knowledge, it appears the gasket was frozen, causing the coolant to leak into the engine's unwanted part and damage it completely. This is a manufacturing and poor-quality Audi product that could have risked the life of the passengers on board. We filed a complaint to Audi USA with no response, and insurance declined. We need your kind attention to help us in finding a way to fix the issue as why did Hoffman service center never figure out the issue, if there was one, and why did Audi not give any alert before such a disaster took place that will cost us >24K to fix a $35K car.

Multiple warnings indicating to contact dealer (Lane departure, adaptive cruise control, collision avoidance, electrical system, start/stop, etc) then 1 minute later transmission failure and engine failure imminent. After a minute or two my center MMI went blank then my electronic dash went blank, transmission went into neutral and the engine died all within a few seconds. Fortunately I was able to coast to a stop in the center median of an expressway and contacted the dealer. Flatbed towed to dealer who stated most likely the generator between the lithium battery bank and gas engine failed. They have seen several in this year for A6 and A7's with mild hybrid engines. I was lucky to be in low volume traffic as there was no power to indicate to drivers around me that my engine quit and not even turn signals worked. After having car towed to Audi dealer, they proceeded to tell me it was the starter/generator and the part was on back order for two to three months.

Brand new vehicle with less than 1000 miles. Whenever I take an exit from highyway vehicle's rear wheel slips and shakes. It shakes and slips when I change lanes in a curvy highway such as Hardy Toll Road in Houston. Happened several times. I am taking it to the dealer this week to have it checked out. I suspect that a recall may be needed here!

Both rear suspension springs broke at approximately the same spot. I am not sure when they failed. I do recall when I was driving at about 15MPH in August I heard a loud bang and checked the outside of my car to see if maybe something had hit my car. You cannot see the suspension springs when you look under the car. When I had my annual NYS safety inspection the mechanic showed me the broken springs and I failed inspection until I obtained new springs and mounting plates. Audi service (New Rochelle NY) informed me that it was unsafe to drive the car until the springs were replaced. I had the springs replaced by Mavis tire center. The springs that failed were inspected by Audi and Mavis tires after they failed and I have the parts if an inspection is required.

This safety issue concerns the MMI system. In my state of MA we cannot use a cell phone while driving. The car's MMI system does not connect to the MMI and hands free calling cannot be done. The dealership and Audi have indicated there is no fix for this. The MMI does not currently have any functionality inclusive of various car warnings.

This vehicle has a failed SOS module, which breaks hands free Bluetooth/emergency calling, which is a safety concern. This also breaks parts of the MMI system that were purchased but now do not function as designed. Audi of America does not seem to take this issue very seriously, as there was a recall but it was cancelled, yet there are still thousands of vehicles affected. I have spoken to several people with same make/model/year vehicle as mine and they have the same exact symptoms. AoA has not seemingly corrected supply chain issues with this defective part. I have been waiting 2+ months for a fix, with little to no timeframe of resolution since purchasing the vehicle. I feel that AoA needs to make more of a good-faith effort for this problem, due to length of resolution.

Engine coolant leak due requiring a water pump and thermostat replacement. Vehicle has 53,621 miles.