AUDI Complaints

The contact owns a 2021 Audi S7. The contact received notification of NHTSA Campaign Number: 22V155000 (Electrical System) and was later informed that the vehicle was also included in NHTSA Campaign Number: 22V861000 (Electrical System) however, parts for the recall repairs were not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The contact made multiple attempts to reach the manufacturer but had no success. The contact had not experienced a failure. VIN tool confirms parts not available.

I had Recall 22V573 performed in November 2022 (see attached service record), and they found no evidence of metal in the engine. Approximately 1,000 miles later my car stopped working suddenly on the highway while driving 65 miles an hour with no warning, except 30 seconds before when some warnings flashed and back smoke started coming out the back. It was completely inoperable. This is extremely dangerous as someone could have run into me from behind. I had to push the vehicle off the highway, which is also extremely dangerous. Audi Roadside was "not available", and I had to walk to a safe area for a tow truck that took 5 hours. The recall "repair" is not enough. You cannot just look to see if there are metal shavings, and if not, assume the car will not have them in the future. ALL the engines should be replaced unless they can develop a repair for the problem that GUARANTEES this will not happen in the future. Who is to say this won't happen to someone in a year? My car has 9,000 miles and there was no evidence of the metal shavings at 8,000.

While driving my 2019 Audi A6 Premium Plus I received error messages: "electrical system malfunction contact service", then "start stop system malfunction contact service", then "electrical system malfunction stop vehicle safely". I went on an Audi owner internet forum and read about others with the same errors. Reports from others indicated that in about 40 miles from the first message appearing, all systems will completely shut down including the engine while you are driving. This could leave you stranded in the roadway if you are not able to pull over in time and requires a tow; the vehicle cannot be relied upon to get you to a service center at that point. My vehicle was in a parking lot at the time for a few hours. I was able to start the vehicle. It presented the first two messages immediately. I was able to drive another 10 minutes to arrive at home safely. On my way home the check engine light came on and as I got to my driveway "electrical system malfunction stop vehicle safely" appeared again. Two days have passed (where I did not operating the vehicle anymore) and I've now had the vehicle towed to my Audi dealer / service center. My service advisor called me back this afternoon saying that they confirmed starter / generator / alternator needs to be replaced. The alternator (only) is now on order for me with no ETA. He said the last one they fixed with this issue took 42 days. He said he has 6 vehicles on the lot with the same issue. This issue appears to be popping up for all early builds that has the Audi 48v MHEV (mild hybrid battery system). Other owners report they needed their 48v and sometimes 12v batteries replaced. As I mentioned earlier they only ordered the alternator at this point; I'm worried that my batteries cannot be trusted after this issue as apparently the cells in the 48v become unstable after entering this state.

The contact owns a 2021 Audi Q8. The contact received notification of the NHTSA Campaign Number: 22V516000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.

Vehicle lost all power and control while driving 45mph. First electrical system failure warning came on. Within 2 minutes the transmission slipped into neutral and 15 seconds later the vehicle lost power and I coasted to a stop. I was told by Audi dealership service that the starter generator failed. They mentioned they currently have over 20 vehicles in their shop and over 25 at their other location with the same problem. They also said over 1,000 cars nationwide had same problem and the part to repair is back ordered and no reasonable estimate of repair time.

Several electrical system malfunction lights came on the dash. Audi says it is the starter generator. Car almost stopped in the road.

Driving about 25 mph power of steering wheel was lost, steering became very hard. I stopped, no accident. Not reported yet. Messages appeared: 1. Steering: malfunction! please stop vehicle 2. Audi pre sense 3. Lane departure warning 4. Emergency assist

The contact owns a 2016 Audi Q5. The contact stated that while driving at various speeds, the oil pressure warning light flashed on the instrument panel. The contact had taken the vehicle to an independent mechanic on several occasions and unknown repairs were performed; however, after each repair, the failure persisted. The contact took the vehicle to a dealer where a diagnostic test was performed; however, the cause of the failure could not be determined. The contact attempted to reach the manufacturer but had no success. Upon investigation, the contact linked the failure to NHTSA Campaign Number: 18V229000 (Engine and Engine Cooler). The vehicle was not repaired. The failure mileage was approximately 119,000.

I am experiencing an oil leak, the car has 49000 miles and Audi has issued a TSB, yet upon my outreach to Audi North they are aware of the issue of leaks developing yet have not offered either warranty extensions or a recall yet.

The Audi MMI infotainment software will control itself. For example, with my cellphone as the main audio device, the software will randomly switch to bluetooth, radio, or XM. The GPS will stop navigating which is the biggest concern when it does happen. It is an instant distraction that is hard to ignore. Especially when navigation is needed. Also, the garage door 'button' does not work sometimes which is not enjoyable during the snowy seasons where I have to actually get out and walk across slippery ground to close my garage. I have video proof and showed it to Audi dealership in Westwood, MA. They told me there is a pending recall but no solution so they sent me back out with the car. I talked with Audi corporate online and they mentioned: "Can you confirm pending recall that you're referring to? I ask because I checked 3 resources and no recall is showing pending on your vehicle." I'm hearing one thing from Audi dealership, and another from corporate. I have not heard back from either since talking with them. I would just like some follow up and to know when a solution is available. This is very concerning that they say there is a known issue with no fix and send me back out with an unresolved vehicle. The software can be very distracting and unsafe when it does not work and does it's own thing by itself. Attached are two pictures of my service invoice. Please note: "Confirmed clients concerns, found infotainment recall pending for the vehicle. No software updates available at this time." I can provide videos I took on my phone showing the screen bugging out by itself if needed. Thank you for your time looking at this!