AUDI Complaints

While dropping off a passenger at a store front during a rain storm and a few seconds after the passenger exited the vehicle the sunroof glass exploded upward spontaneously! Some glass chunks flew out of the car and then gravity pulled the rest back down inside onto me and scattered around the interior in tiny little shards. Fortunately I was wearing a jacket and nothing got in my hair or on my face so I was able to brush off all debris. My passenger was already outside the car so she was safe. The insurance claim adjuster inspected the damage and it they will cover the repair. My local Audi dealer will be doing the repair. There was no warning of the problem. The glass was in perfect condition prior to this so I am not sure how it could just happen all of the sudden. I am shocked that the glass does not have the plastic layer to prevent shattering when used overhead like this. I just wanted to report it so someone knows it and can try to prevent it from happening again.

I am affected by recall 69R6 for this vehicle. I moved to Germany in 2012 and took my car with me. Audi in Germany refused to honor the recall claiming that it is not applicable to Germany due to different "climate conditions". What can I do (other than shipping the car back to the US) ? Thanks

Took the vehicle to the local dealer for a car damage repair but notified at multi-point checks that the thermostat housing is leaking coolant. It ran 43K miles only and this is a known issue so should be recalled.

The contact owns a 2019 Audi Q5. The contact stated that while driving at an undisclosed speed, the catastrophic transmission failure message was displayed and the vehicle inadvertently shifted into manual third gear. The vehicle was waiting to be towed. The dealer was made aware of the failure; however, the vehicle was not diagnosed nor repaired. The manufacturer was made aware of the failure and advised the contact to exit the vehicle immediately and to have it towed to the dealer. The failure mileage was approximately 31,000.

Rear sunroof exploded. Sounded like a large rock or gunshot and then shattered glass from the rear sunroof. The interior shade caught the glass. Car was immediately dropped off at the Audi dealership in SLC, Ut. Dealership tried to say it was from a rock hitting the car but no one was around me. A simple search on the internet shows this gas occurred numerous times on all different Audi models.

The contact owns a 2017 Audi S3. The contact received notification of NHTSA Campaign Number: 21V198000 (Air Bags) however, the part to do the recall repair was not yet available. The dealer was made aware of the issue and the contact was notified that parts were not yet available. The manufacturer had been notified of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Parts distribution disconnect.

We were driving home on the interstate when suddenly we got an “Electrical system malfunction. Safely stop vehicle!” notification. We pulled over to the shoulder and were able to restart the vehicle but the check engine light was on. We were able to get to the nearest exit when the error appeared again. This time as I was pulling over, the screen went blank and I completely lost power to the vehicle. Thankfully this occurred in a very remote area and there were not a lot of cars around. If this had happened at a place without a shoulder (ex a construction zone, or a narrow winding mountain road) we would have had no place to pull over given the time between when we saw the error and when we lost power to the vehicle was only about ten seconds. At best we become a traffic obstruction. At worst if this occurred in a location with poor visibility we would be rear ended at extremely high velocity. Dealer diagnosed the issue and stated there is a tsb from audi. The fix, however, is only coming end of q3 2022. We are supposed to drive a car that could shut down at any moment in the meantime and just hope it doesn’t happen again, the dealer could not provide a fix they simply cleared the error codes. Dealer said they have had 3 other 2022 q5e come in with the same issue. The only indication of the failure came with the “Electrical system malfunction. Safely stop vehicle!” error message. It appeared suddenly and we had no prior indication from the vehicle that something was wrong. We did have a check engine light after the error appeared the first time.

During a routine inspection my mechanic noticed the subframe of my 2011 Audi Q5 was rusted through in numerous spots. It seemed odd that a vehicle bought new and garaged since it was purchased had such extensive rust. Pictures of the rusted subframe were taken and shown to the local Audi dealer. The dealer then asked to bring the vehicle in so they could take their own pictures. Contacted Audi NA and spoke with rep about problem. The phone call ended abruptly when the Audi NA rep refused to file a claim and hung up on me.

My 2016 AUDI Q5 got a fault on the steering (Steering Defective! Do not drive vehicle!) after changing a lane on a 35 miles/h road and I had lose all power steering and was nearly un-drivable 6 month earlier on 35k service maintenance I was complaining about jerky steering that happened twice when I change the lane on a highway after 40-50 miles trips. That time Audi Palo Alto Dealer was not able to reproduce the problem and there were no error codes that time. Today, the OBD scanner shows two error codes ABS:01309:Power Steering Module J500 and Power steering:00772:Oil pressure Switch F22. These error codes are not ressetable. The issue has not gone, it is permanent.

Intermittent failure of back-up camera. This can cause injury or fatality to a child behind the vehicle who cannot be seen when the camera is not working. This has been reported to the local Audi dealership but they say they cannot repair it unless they can reproduce the problem. I have photos of the failure notification that appears on the dashboard, what Audi calls the MMI. The front camera has also failed from time to time but the rear seems to me to be the more critical. I have provided these to the dealer. Below I have given the date of one failure but it has happened on multiple occasions.