AUDI Complaints

This is the second failed (1/1/2022) camshaft position sensor on separate cylinder (#4), p/n 06E-103-697-AE. First one failed 3/05/2021. There are 8 of these adjusters on the particular engine. I have asked the dealer to retain the part. Safety is related to engine operation...malfunction indicator light is lit and vehicle/engine fails emissions inspection. Problem has been confirmed by dealer, Audi Silver Spring, MD. Vehicle is being repaired by Audi dealer at my cost. Second time $500. Yes, engine malfunction indicator light is on and vehicle fails emission inspection.

On 4 Jan 2022 I received my notification of the PODS recall from Audi for my 2018 A3. I called the dealer and they informed me they did not have the part and would not schedule me for the repair until they had they part. They also indicated they had no control over when the part would be available and suggested I call Audi Customer Care for information on when the part might be available. I did as suggested and got a supreme runaround and sent back to the dealer. The service manager indicated to me they would put me on the list and call when they received the part. Unfortunately, they could not schedule me for repairs as they did not have a delivery date for the part from Audi. My system is intermittently showing the airbag is not working. This has been going on for a couple of months. I should be able to schedule my car for repair but cannot as Audi is slow rolling the delivery of the part for this recall. I want to inform NHTSA that Audi is not offering a timely response to this recall. After being notified of the problem several months ago, you would think they could start the manufacturing process to deliver parts in a timely manner. And to send a letter to me and advise that I should schedule the repair only to discover the parts aren't available and I can't get my Audi A3 repaired is very bad on Audi's part.

While driving in the far left of the 405N in Long Beach, the vehicle experienced some catastrophic failure. The accelerator stopped working, gear shifting was not possible, the interior lights turned on and flashed, there was some text instruction on the screen about the vehicle having lost power, and the emergency On-Star system was not available. There were no warnings, messages or other symptoms prior to the malfunction of the vehicle. We managed to coast across 4 lanes of traffic moving at a high freeway speed, with our hazard lights flashing and honking to get other drivers' attention, and made it to the right shoulder before using the brakes to stop the car. Upon stopping, all four windows automatically rolled down slightly. It was not possible to restart the vehicle, change the gear, put the car in neutral or operate any of the electrical systems in the car, including On-Star. We were fortunate, but still very much in danger, to have stopped at a small triangular shoulder between the 405 freeway and an adjacent on-ramp. Cars were passing us at full speed and in close proximity on both sides of the car. We called AAA as well as 911 to assist us in getting out of that harrowing situation safely. The vehicle was towed directly to the Audi Service Center in Santa Monica, where we left it with an after-hours note describing the issue we experienced. We called Audi the following morning and the service tech, Angel, said they would review the problem. Upon review, Angel confirmed that the issue was a failure in the gateway control module - a problem that Audi is aware of and has occurred in many of the same types of vehicles. We found through online searches of this issue that it is generally caused by water spilled in the backseat of the vehicle. Angel confirmed that no moisture was found inside the vehicle and he did not believe the failure was caused by spilled liquid. Audi is now insisting that we continue to drive the car, without the issue being fixed.

Audi sent a notice in June 2021 regarding the issuance of a limited extended warranty coverage for Electromechanical Steering Unit for certain 2011-2016 model year A4, A4 Allroad, A5, S5, RS5, Q5, SQ5, A6, S6, A7, RS7, A8, and S8 vehicles. The letter stated that "Audi has determined that it is possible for the Electromechanical steering unit to malfunction in some vehicles, causing the electromechanical steering warning lamp in the instrument cluster to illuminate due to the presence of specific fault codes resulting from this malfunction." The letter provided consumers with repairs under warranty, but was unclear about requiring the repairs to be completed at an Audi authorized facility. The letter implies that the issue is the illumination of the warning lamp on the instrument panel, but fails to warn consumers of the actual impact to the usability of the vehicle when the fault is triggered. I experienced first hand that the illumination of the light renders the car inoperable as the power steering mechanism no longer works and the vehicle is nearly impossible to steer and control. The warning also directs the driver to drive to the nearest Audi repair center, which is not feasible given the difficulties to steer. The nearest facility was also 15 miles away. After attempting to drive home, the instrument panel warned me to stop driving the car. In less than 1/2 mile the instruction on the panel went from drive to nearest facility to stop driving. The warning for this fault and subsequent loss of steering happens instantaneously. The driver is unable to do much, but to safely pull over into an area that the car can be towed from. Moreover, I repaired the vehicle at a local dealership and Audi refuses to reimburse me as their forms lead me to believe it would be. Audi should have issued a recall to correct a problem that they were aware poses a significant safety concern instead of extended warranty with stipulations carved out. Please help me make this right.

air bag came on in dash. even though the air bag was recalled and fixed by dealer

Unknown my esp fault was blinking then my car wouldn’t start took it to Audi of Bedford and and another European auto and was told they didn’t know why my vehicle wouldn’t start After 8 days of sitting it finally started back up still with no explanation as to why it didn’t start

Seatbelt tensioner and air bags failed to deploy when the vehicles was in a severe frontal collision when another vehicle ran a stop sign exiting the highway.

The contact owns a 2019 Audi A5. The contact stated that while driving approximately 50 MPH, the "Steering Malfunction" message displayed on the instrument panel and continued flashing. Moments later the steering wheel was extremely difficult to turn in either direction. The vehicle was later towed to the local dealer who discovered that the power steering module was faulty and needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure however, no assistance was offered. The failure mileage was 17,000.

The contact owns a 2018 Audi A4. The contact received notification of NHTSA Campaign Number: 21V874000 (Seats, Air Bags) however, the part to do the recall repair was unavailable. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue however, no further assistance was provided. The contact had not experienced a failure. VIN tool confirms parts are not available.

The contact and his wife own a 2016 Audi A3. The contact had received a recall notice for NHTSA Campaign Number: 21V198000 (Air Bags). The dealer was contacted and informed that the parts remained unavailable despite the letter that stated otherwise. The contact also stated that the passenger occupant detection system (PODS) was inactive and that the passenger air bag warning light had illuminated on the instrument panel. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 20,000. Parts distribution disconnect.