AUDI Complaints

1st occurrence(9/17/21): While traveling the power steering failed. I stopped roadside to check to make sure there were no issues with tires. I resumed traveling and found steering to be stiff and over steer(feeling as if the wheels tilted) when turning left or right. After stopping for approximately 20 minutes I returned to my vehicle to resume my trip. The stirring operated normally. 2nd occurrence(9/27/21): Approximately three weeks later the power steering completely failed and remained that way until I returned to my residence. Since there was no recall listed and the original warranty has expired I called a repair shop to have the vehicle checked(first available appointment was two weeks out but I could leave the vehicle and they would do an assessment if they could fit it in their schedule. 3rd occurrence(9/30/21): Power steering failed but I was able to maintain control. The power operated the following day but travel was limited. I hope an assessment can be completed within the next two days. I did purchase an extended warranty through the dealership. Note: each event occurred during favorable weather conditions(no rain, ice, snow or storms of any kind).

I purchased a used 2019 Audi Q8 Prestige Plus, with Sportline Pkg on 9/7/21. Car had approx. 18,500 miles. The car attempts to shut off when deaccelerating at any speed below 3000 rpm. There is also a significant throttle delay between the time you push the gas pedal and when the engine responds. To be clear the car is in Dynamic mode and the Start/Stop mode is deactivated. It appears that under certain conditions the car is trying to determine if it should shut down or continue running. The Audi 37M6 update has been performed on my car which was supposed to correct the problem. The Audi Knoxville Shop Foreman drove the car and experienced the problem, contacted Audi Technical Assistance center (case# HS-822562) and was told that the car had the latest software correction. The Shop Foreman wanted to erase the transmission clutch adaptations to see if the car could relearn the shift process but was advised by Audi Technical Assistance not to erase the transmission clutch adaptations and would not allow the Shop Foreman access to the car software in an effort to diagnose the problem. Note: there was a class action lawsuit in May 2020 for this problem that was dismissed because the car manual states the car can experience a delay when restarting from the Start/Stop mode. However, my issue occurs when the Start/Stop system is turned off. There is no continuous throttle response below 3000 rpm with the Start/Stop system turned off. I was given a 2021 Q7 with a 2.0 as a loaner car while my Q8 was in service and I did not experience any of the issues I have with my Q8. I was advised by my dealership to also write a letter to Audi USA as the dealership acknowledges there is a major problem and they want to try fix the issue but will not be given access to the car software to troubleshoot the issue. This is a dangerous problem.

Vehicle tank was almost empty. Was unable to fill the tank because the gas station pump stopped constantly without being full. Took 15 minutes to fill the tank. Fuel came out of my tank and a very unpleasant fuel odor came into the car. When arrived home gasoline came out of the tank again, a significant amount of fuel came out. Fortunately the car didn't catch fire. Took it to a mechanic and the gasoline pump valve was replaced. This valve is under the rear seats. No recall available for my car for this issue. I was told that VW/AUDI knows well about this issue but they didn't include all VIN numbers on this recall. I ended paying $140 for this repair.

Wife was driving and the tire suddenly lost pressure and she almost lost control. The tire sidewall had blown out and this is the second tire with the same problem.

My 2017 Audi A6 has approximately 50,000 miles on it. I am diligent about obtaining regular maintenance on my vehicle and visited the Audi dealership in Memphis, TN for a 50,000 mile inspection and service in June of 2021. Last week, just 3 months after my 50,000 mile services/inspection, my vehicle stopped operating correctly when making a turn from stopped at a stop sign and lost all power steering. I was informed by the Audi dealership in North Miami, FL (where I am now located), that the steering rack on the vehicle is faulty. The vehicle and this component are still located at the Audi dealership in North Miami while they wait for the part to come in. I can coordinate to make it available for inspection if you would like. I am concerned that this part failed after only 50,000 miles and am particularly concerned that this poses a major safety issue. I was lucky that I was at a near stop and able to make it to safety when this component failed. Had the power steering gone out at any other time, for example, while I was in the middle of an intersection or while driving on a busy roadway, it could have resulted in a major incident. I did not have any warning signs that the power steering was about to shut down, and as mentioned, I had the vehicle inspected just 3 months earlier without any issues. It is also worth noting that Audi had a known issue with the steering rack in the 2012-2016 model years for my vehicle and offered to reimburse owners of those vehicles and warranty the steering rack to 125,000 miles. Audi has indicated to me that the steering rack in my vehicle is the same part as that used in 2016.

The contact owns a 2016 Audi A6. The contact stated the emergency lights were illuminated. The vehicle loss coolant and overheated. The stop immediately message was displayed. The vehicle was taken to an independent mechanic who stated that the engine coolant housing assembly needed to be replaced. The vehicle was repaired. The local dealer was not contacted. The manufacturer was notified and referred the contact to NHTSA. The failure mileage was approximately 51,000.

[XXX] Mobile: [XXX] October 1, 2021 Audi Motor Sales USA, Inc. Re: Assurant Warranty Claim Number: [XXX] Dear Sir/Madam: I am writing to you in hopes of finding a swift and satisfactory resolution since my Audi dealership-issued extended warranty claim is not being honored despite repeated efforts to resolve the issue. Incident: On Saturday, September 25, I was driving on Route 42 when a pebble hit my front windshield and made a small crack underneath the rearview mirror. Action Taken: We immediately reached out to report the issue, but being a weekend, received no response. We did not use the car again, but by the time someone responded to us on 9/28 - 3 days later! - the crack had spidered out from its original size. Details: When the crack appeared, we immediately called Audi Fort Washington (where I purchased my car) and left a voicemail for the service advisor and then called Audi Cherry Hill (closest dealer) and left a similar voicemail. Then we started to text on the Audi website but the response seemed to be a bot that did not lead us to a human contact. Meanwhile, while we have NOT used the car since the incident happened, the crack has spidered out on its own beyond the size of the initial crack! We continued to try calling Audi on Sunday 9/26 and on Monday 9/27 and still received no response! On 9/28 we finally heard from [XXX]f, who contacted the warranty company and reported back to us on 9/30, that it was denied because of the size of the crack. I explained how if this crack happened on a Tuesday and was immediately taken into the dealership it would have been covered, and it is not our fault that it happened on a weekend and no one responded when we immediately reached out - to several sources - several times! I spoke with Assurant directly today on 9/30; they forwarded the information to process the claim. The replacement of the windshield and car rental should be covered under the warranty. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6

The contact owns a 2017 Audi SQ5. The contact stated there was excessive heat coming from the engine. Additionally, there was moisture on the water pump. A message stating “Pull Over Immediately” was displayed. The vehicle was taken to the local dealer to be diagnosed. The contact was informed that the water pump failed and needed to be replaced. The manufacturer was notified of the failure however, no further assistance was provided. The failure mileage was approximately 30,000.

Two of my four kids were in the rear seat. My 7 year old panicked because her seatbelt came unbuckled and she couldn’t get it back. My initial reaction was to hit the breaks and slow down. My daughter was ejected from her seat into the passenger seat head first and then landed on the floor with her booster seat on top of her. I pulled over and checked the seat belt and it would not latch. I had to drive her home unrestrained!! A few days later, different child experienced a similar situation with the middle seat. This is a concern because if the seatbelts failed during a car accident, my children’s lives were at risk. Repeated risk of the lives of children by ignoring this common issue. How many lives will it take to be protected? Minus the fear of being unable to afford repairs, or to get the vehicle in to the repair shop? As this has happened to 2/5 buckles in a matter of days, how do I know all of the buckles are not defective? Why are we repeatedly waiting for the tally marks on lives lost before we protect our children? When is it worth a single life EVEN HARMED because the life saving device has failed to keep us safe? Our family is so strict about seatbelt safety, how can this even be a gamble that anyone is willing to take? Furthermore, how do I explain to my children that this “very important” seatbelt that I check every time they kids get into a vehicle.. how am I supposed to explain that this very important piece of equipment may or may not be there when you need it and they still must wear it?I have read hundreds of forums reporting the same failures in both Audi and VW. I have contacted Audi Denver and am waiting on a quote. I am a nurse and my husband is unemployed due to the economy downturn. We are financially stretched to our absolute limits, raising children and we will not have the means to fix the failed seat belt buckles. Any safety failure like this or with airbags should be 100% under manufacturers warranty for the LIFE of the vehicle.

The contact owns a 2004 Audi A4. The contact stated while driving approximately 35 MPH, the rear windshield became detached from the soft top. The vehicle was not taken to a dealer to be inspected. The manufacturer was informed of the failure and was awaiting a response. The failure mileage was approximately 86,000.