AUDI Complaints

TL* THE CONTACT OWNS A 2011 AUDI Q5. THE CONTACT STATED THAT AFTER PARKING THE VEHICLE, HE STARTED SMELLING FUEL INSIDE THE CABIN OF THE VEHICLE. THE CONTACT CALLED THE LOCAL DEALER KARMART OF MAUI (411 HUKU LII PL #103, KIHEI, HI 96753, (808) 419-7400) AND THE DEALER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED OR DIAGNOSED. THE MANUFACTURER HAD BEEN INFORMED OF FAILURE. THE CONTACT STATED THAT THE VEHICLE WAS REPAIRED BY PREVIOUS OWNER UNDER NHTSA CAMPAIGN NUMBER: 16V660000 (FUEL SYSTEM, GASOLINE). THE FAILURE MILEAGE WAS APPROXIMATELY 81,000.

MY SUNROOF/MOONROOF SPONTANEOUSLY EXPLODED AS I WAS SITTING COMPLETELY STATIONARY AT A TRAFFIC LIGHT ON A PERFECTLY SUNNY DAY. NOTHING HIT MY CAR OR THE SUNROOF. I WAS LESS THAN 2 MILES FROM MY HOUSE ON A SECONDARY ROAD WITH MINIMAL TRAFFIC. THE SOUND WAS LIKE A GUNSHOT, WHICH IS WHAT I THOUGHT IT WAS FOR A BRIEF MOMENT. THE GLASS EXPLODED WITH SUCH FORCE THAT FINE SHARDS OF GLASS WERE EMBEDDED IN THE LEATHER AND MY SKIN. SUNGLASSES SAVED MY EYES, AND I WAS ABLE TO REMOVE MOST OF THE GLASS WITH A LINT ROLLER FROM MY ARMS AND HANDS AND FACE.

JUNE 2018 PAID OUT OF POCKET FOR PASSENGER PODS DUE TO FAULTY SENSOR FOR PASSENGER AIR BAG. 10/2019 RECALL FOR WIRING WAS DONE. OCTOBER 29 2020, PODS NEED REPLACED AGAIN! OUT OF WARRANTY! THIS IS A HUGE SAFETY CONCERN AND AFTER VIEWING MULTIPLE OTHER COMPLAINTS OF THE SAME ISSUE, A RECALL MUST BE DONE! AUDI NEEDS TO TAKE RESPONSIBILITY AND ADDRESS THEIR FAULTY ISSUE WHICH SHOULD HE COVERED UNDER RECALL. GOD FORBID SOMEONE BECOME SERIOUSLY INJURED OR LOSE THEIR LIFE DUE TO AUDIS LACK OF RESPONSE. I AM NOW BEING TOLD THAT I LUST PAY OUT OF POCKET ONCE AGAIN TO REPAIR!

I'M VERY UPSET WITH NHTSA AND AUDI. I SUBMITTED A COMPLAINT WITH NHTSA ON 10/22/20 AND THE COMPLAINT NUMBER IS 11365744. AGAIN AS STATED IN MY COMPLAINT THIS IS AN ACTUAL SAFETY ISSUE. I THEN TOOK THE VEHICLE INTO THE DEALERSHIP FOR THEM TO LOOK AT THE PROBLEM. WELL IT TURNS OUT THAT THE DEALERSHIP'S SERVICE DEPARTMENT HAS HAD A NUMBER OF COMPLAINTS JUST LIKE MINE. IT ALSO TURNS OUT THAT AUDI HAS A FIX FOR THE PROBLEM. THE FIX IS A SOFTWARE UPDATE 37M6. I'M GLAD THE ISSUE HAS BEEN FIXED ON MY VEHICLE BUT THE REAL ISSUE IS THAT NHTSA AND AUDI ARE AWARE OF THIS FIX BUT BOTH OF THESE ENTITIES ARE NOT REQUIRING THE FIX TO BE MADE VIA A GOV'T ISSUED RECALL. AUDI CALLS THIS FIX A "CAMPAIGN". AUDI IS AVOIDING THE STANDARD PRACTICES OF NHTSA BY REFERRING TO THIS PROBLEM AND FIX AS A CAMPAIGN WHICH IS OUTSIDE OF THE NORMAL TECHNICAL SERVICE BULLETIN AND SAFETY RECALL PROCESS. HAS NO ONE AT NHTSA OR AUDI LEARNED THE LESSONS OF THE GM DEBACLE WITH THE IGNITION SWITCH. THIS COVER UP BY NHTSA/DOT AND AUDI IS A COMPLETE AN UTTER DISGRACE. TO ALLOW AUDI TO OPERATE OUTSIDE OF THE NHTSA SYSTEM IS A COMPLETE FAILURE. NHTSA NEEDS TO MANDATE AUDI ISSUE A SAFETY RECALL ASAP!

IN MAY OF 2018 THE VEHICLE WAS BROUGHT IN FOR THE PODS RECALL, ONLY PROMPTING SAFETY SYSTEM AND AIRBAG MALFUNCTIONS TO HAPPEN WITH INCREASED OCCURRENCE. FROM MAY OF 2019 TO APRIL OF 2020 THE VEHICLE WAS BROUGHT IN SOMETHING LIKE FOUR TIMES TO ADDRESS THE ISSUE, AGAIN ONLY MAKING THE ISSUE WORSE. OVER THE LAST 6 MONTHS THE VEHICLE HAS GOTTEN TO THE POINT WHERE IT ALMOST ALWAYS HAS "SAFETY SYSTEM MALFUNCTION" "PRE SENSE: CURRENTLY RESTRICTED" AND AN AIRBAG DASH LIGHT WHENEVER THERE IS A PASSENGER IN THE CAR. THE CARS AIRBAGS AND OTHER SAFETY SYSTEMS DO NOT WORK. AUDI HAS NOT BEEN ABLE TO FIX THIS ISSUE. ALL DESPITE COUNTLESS SERVICE VISITS, AND COUNTLESS TIMES BEING TOLD NOTHING IS WRONG OR IT HAS BEEN FIXED. EVERY-TIME I HAVE GOTTEN THE VEHICLE BACK IT IS EVEN WORSE, AND MORE UNSAFE. THE LAST ATTEMPT TO FIX IT (10/27/2020), UPON GETTING THE VEHICLE BACK THE MOMENT A PASSENGER SAT IN THE PASSENGER SEAT ALL THE AIRBAGS BECAME DISABLED AND THE DASH LIT UP. THE ISSUE HAPPENS WHILE DRIVING AND WHILE STATIONARY. IT HAPPENS BOTH WITH JUST THE DRIVER AS-WELL AS WITH PASSENGERS IN THE VEHICLE. SOMETIMES IT IS INTERMITTENT, WHILE OTHER TIMES IT PERSISTS THROUGHOUT THE DRIVE.

MY CONCERN IS THAT THIS CAR BARELY HAD 115,000 MILES ON IT AND I'M NOW DEALING WITH A MAJOR OIL CONSUMPTION WHERE I"M AT THE DEALERSHIP ALMOST ONCE A MONTH. MY CONCERN, IS THAT I'M ON THE OPEN HIGHWAY AND THE CAR TELLS ME TO IMMEDIATELY PARK THE CAR BECAUSE THE OIL IS TOO LOW, RIGHT AFTER GETTING IT TOPPED OFF WEEKS BEFORE. THIS WAS A HAZARD FOR ME BE ALONE ON THE ROAD. I NOTICE OTHER COMPLAINTS ABOUT THIS ISSUE. IS THERE ANYTHING AUDI IS CONSIDERING DOING ABOUT IT? THESE CARS AREN'T CHEAP AND SHOULD NOT BE AN ISSUE, CAUSING OWNERS TO EITHER PAY $9,000+ OR GET A NEW CAR. EVEN NOW, I'M STILL HAVING TO FREQUENT THE DEALERSHIP FOR TOP OFFS DUE TO THE OIL CONSUMPTION CONCERN.

BOUGHT IT 7 WEEKS AGO, 44,000 MILES. SEVERE OIL CONSUMPTION PROBLEM I'M FINDING OUT EVERYONE KNOWS ABOUT ALREADY WITH AUDI TURBOS AND WAS PREVIOUSLY A CLASS ACTION. I'M PUTTING OIL IN EVERY OTHER DAY AND FEEL THE PISTONS MISSING WHEN I DRIVE IN THE MORNING.

STEERING ESSENTIALLY "LOCKED" UP FOR NO APPARENT REASON. WARNING ALARM SOUNDED AND "STEERING DEFECTIVE, DO NOT DRIVE" WARNING APPEARED. VERY DANGEROUS, CAN BARELY TURN WHEEL. IF THIS WOULD HAVE OCCURRED WHILE DRIVING I'VE NO DOUBT ACCIDENT, POSSIBLY INJURY, WOULD HAVE OCCURRED.

AFTER THE CAR SITS OVER NIGHT, AND IS DRIVEN W/O BRING WARMED UP IT SLIPS GOING INTO 1ST AND 2ND GEAR, ROUGH DOWNSHIFT OR SLIGHT BUMP WHEN COMING TO A STOP, AND A ROUGH IDLE AND NOISE COMING FROM THE TRANSMISSION WHEN IN PARK. CAR HAS 87K.

RECEIVED AIRBAG RECALL NHTSA 16V079 ON APRIL 2016. AFTER ALMOST 3 YEARS OF WAITING FOR PARTS DUE TO SHORTAGE THE AIRBAG WAS REPLACED ON FEBRUARY 2019. ON APRIL 2019 AIRBAG LIGHT CAME ON. DEALER SCANNED VEHICLE AND SAID WAS UNRELATED TO THE AIRBAG WHICH IT WAS JUST REPLACED AND WANTED TO CHARGE ME OVER $800 FOR A REAR SEATBELT TENSIONER. I DIDN'T THINK THEY WERE BEING HONEST SO I TOOK THE CAR TO ANOTHER NON-AUDI DEALER AND THEY CONFIRMED THE AIRBAG CODES WERE RELATED TO ACTUAL AIRBAG WHICH WAS REPLACED. AFTER A LOT OF BACK AND FORTH AND AGGRAVATION WITH AUDI, THEY DECIDED TO REPLACE THE AIRBAG A SECOND TIME ON MAY OF 2020 AND AIRBAG LIGHT WENT AWAY. HOWEVER, 5 MONTHS LATER ON OCTOBER OF 2020 AIRBAG LIGHT CAME BACK ON. DEALER NOW SAYS THE AIRBAG CONTROL MODULE IS NOT GOOD AND WANTS TO CHARGE ME $2,800 PLUS TAXES TO REPLACE IT. I FEEL THEY DON'T KNOW WHAT IS CAUSING THE PROBLEM AND ARE PRESENTING ME WITH A FAT BILL WITH THE HOPES I WILL WALK AWAY WITHOUT REPAIRING, THIS WAY THEY ARE OFF THE HOOK FROM ANY OBLIGATIONS TO REPAIR THE CAR OR POTENTIAL LAW SUITS IN CASE OF AN ACCIDENT. I AM RUNNING OUT OF OPTIONS AT THIS POINT. I FEEL THE DEALER AND MANUFACTURE ARE NOT TAKING RESPONSIBILITY TO REPAIR AN ISSUE WHICH STARTED AFTER THE AIRBAG RECALL REPLACEMENT AND NOW THEY WANT TO CHARGE ME $3,000 FOR SOMETHING I AM NOT EVEN SURE IT WILL WORK. IS THERE A LAW THAT WOULD PROTECT THE CONSUMER FROM THIS TYPE OF SITUATION? AFTER ALL THIS WAS A RECALL..... WHAT IS MY RIGHT AT THIS POINT?