AUDI Complaints

I WENT TO PRESS THE BUTTON TO DISABLE START/STOP MODE. THE BUTTON TO DO THIS IS NEXT TO THE ELECTRONIC STABILITY CONTROL BUTTON. I ACCIDENTALLY PRESSED THE ESC BUTTON AND SHUT OF ELECTRONIC STABILITY. **THESE TWO BUTTONS SHOULD NOT BE NEXT TO EACH OTHER. ** THERE SHOULD BE A WAY TO DEFAULT TO DISABLED START/STOP MODE.

I APPROACH A CITY INTERSECTION AT THE FORT LAUDERDALE AIRPORT AND HAD NO BRAKES, STEERING, OR ACCELERATOR CONTROL. THE VEHICLE WAS COMPLETELY UNRESPONSIVE. I FLEW THROUGH THE INSPECTION HITTING THE CURB AND LAUNCHING MY VEHICLE APPROXIMATELY 50' OF DISTANCE OVER A DRAINAGE DITCH SLAMMING TO A COMPLETE STOP ON THE OTHER SIDE. THE SPEED WAS AT LEAST 40-50MPH AT THAT MOMENT, MAYBE FASTER SINCE THE VEHICLE JUST ACCELERATED BUT WOULD NOT BRAKE OR STEER. I HAD MY SEATBELT FASTENED AND AIRBAGS WERE DEPLOYED. THE VEHICLE WAS TOTALED AND THE FRAME LITERALLY SHATTERED ON IMPACT. I SUSTAINED SERIOUS TRAUMA TO MY FACE AND BACK AND ANKLES.

THERE IS A CURRENT RECALL ON THE VEHICLES FOR THE FLANGE AROUND THE FUEL PUMP LEAKING. THE REPAIR DOES NOT FIX THE PROBLEM AND IT WILL REOCCUR. AUDI WILL ONLY FIX THE CAR ONCE. NEXT REPAIR IS ON THE OWNER AND COSTS $1,000 TO REPAIR. AUDI REPAIR FACILITY ADMITS IT IS THE VERY PROBLEM AFFECTED IN THE RECALL AND THAT MY VEHICLE IS LEAKING SO MUCH FUEL IT IS IN IMMINENT DANGER OF CATCHING FIRE. THEY WILL NOT EVEN LET IT LEAVE THE FACILITY UNLESS IT IS TOWED ONLY BECAUSE OF THE SEVERITY OF THE LEAK. VEHICLE WAS TAKEN BACK TO AUDI ON SEVERAL OCCASIONS AFTER THE FIRST RECALL REPAIR WAS DONE SAYING THEIR WAS A FUEL SMELL ONLY TO HAVE THE CAR RETURNED SAYING IT WAS NORMAL. ONCE THE WARRANTY EXPIRED NOW THEY SAY IT HAS A FUEL LEAK AND REFUSE TO PAY FOR REPAIRS.

ON 7/26/20, WHILE BACKING OUT OF A COSTCO'S PARKING LOT, A MESSAGE SUDDENLY APPEARED ON MY DASHBOARD, 'STEERING DEFECTIVE DO NOT DRIVE VEHICLE'. THE WEATHER WAS HOT WITH TEMPERATURE READING OF 99 DEGREES FAHRENHEIT. MY VEHICLE WAS STILL MOVING, BUT THE STEERING WHEEL BECAME EXTREMELY STIFF I DID NOT HAVE FULL CONTROL OF MY VEHICLE. LUCKILY, I WAS IN THE PARKING LOT AND THERE WAS NO ONCOMING CARS. I WAS ABLE TO SHIFT TO DRIVE AND MOVED BACK INTO MY PARKING SPACE. I CAN'T IMAGINE WHAT WOULD HAPPENED IF I WAS DRIVING ON THE FREEWAY/STREET AND THIS ERROR OCCURRED. I ENDED UP HAVING MY VEHICLE TOWED TO A NEARBY AUDI DEALER SERVICE LOCATION. THEY CONFIRMED A PROBLEM WITH THE STEERING RACK AND FOUND FAULT C10AD29 MOTOR POSITION SENSOR RANGE/ PERFORMANCE STATIC IN THEIR INSPECTION REPORT. CONTROL MODULE ON STEERING RACKED HAS FAILED ACCORDING TO THE REPORT. THEY RECOMMENDED REPLACING STEERING RACK FOR $3752.25. SINCE THE CAR WARRANTY ALREADY EXPIRED AT 55442 MILES, THE AUDI SERVICE LOCATION REFUSED TO COVER THE COST. I WOULD ASSUME THAT THE STEERING WHEEL IS ONE OF THE MOST IMPORTANT COMPONENTS IN A CAR AND THIS IS A SERIOUS SAFETY CONCERN, SO I REACHED OUT TO AUDI USA. I EXPRESSED MY CONCERNS ABOUT THE SAFETY ISSUE WITH THEIR FAULTY STEERING WHEEL, BUT THEY RESPONDED THAT THIS IS JUST NORMAL WEAR AND TEAR. THEY DO NOT HAVE ANY A RECALL IN PLACE AND THEY WOULD NOT COVER ANY REPAIR COSTS UNLESS THE CAR IS TILL UNDER WARRANTY. I BOUGHT THIS CAR BRAND NEW AND HAS ALWAYS BROUGHT TO AUTHORIZED AUDI DEALERSHIP FOR ALL SCHEDULED MAINTENANCE SERVICES. THIS IS A SERIOUS SAFETY CONCERNS THAT SHOULD BE FURTHER INVESTIGATED.

WHILE DRIVING THE VEHICLE, I GET AN 'ALTERNATOR FAILURE - BATTERY MIGHT NOT BE CHARGING' WARMING, FEW SECONDS LATER THE CAR ALMOST COMPLETELY SHUT DOWN, THE STEERING WHEEL BECOMES SUPER STIFF, CAN'T ACCELERATE, I ALMOST HIT A CAR NEXT TO ME WHILE TRYING TO GET OUT OF THE ROAD AND PARK IN A SAFE PLACE! LUCKILY WAS A 35 MPH ZONE, IN THE HIGHWAY WOULD HAVE BEEN REALLY DANGEROUS! I TOWED TO A SHOP AND YES, IS THE ALTERNATOR. THE CAR SHOULD GIVE AN EARLIER WARNING AND DEFINITELY NOT SHUT DOWN WHILE DRIVING!

AS A RESIDENT OF OKLAHOMA I PURCHASED A 2016 AUDI A8 FROM VROOM IN NOVEMBER 2019. I PAID THEM 30,000 CASH DOWN TO INCLUDE $4025 IN SALES TAX $73.75 DEALER INVENTORY TAX $105.50 GOV LICENSE AND REGISTRATION FEES $11.00 CERT OF TITLE FEE $25.00 VEHICLE INSPECTION FEE $150.00 SOME RANDOM DOCUMENT FEE RELATED TO REGISTRATION ALL OF WHICH VROOM HAS REFUSED TO COMPLY WITH!!! IT'S GOING ON NINE MONTHS AND I HAVE NOT HAD ANY TYPE OF REGISTRATION, LICENSE PLATE, TEMPORARY PLATE SINCE JANUARY 2020 THAT'S VALID ON THE CAR THAT I PURCHASED FROM THIS SHADY COMPANY! I SIGNED ALL THE CONTRACTS, SENT THEN THE VIN VERIFICATION FORM AND STILL NOTHING. NOT EVEN ADDITIONAL TEMPORARY PLATES UNTIL THEY GET THEIR CRAP TOGETHER!! I'VE CALLED THEM, EMAILED THEM AND ONCE THEY RECEIVED MY PAYMENT IT'S LIKE I DIDN'T EXIST. THIS IS UNACCEPTABLE AND THIS COMPANY NEEDS TO BE HELD RESPONSIBLE. I'VE BEEN TO MY OKLAHOMA DEPARTMENT OF MOTOR VEHICLES TO SEE IF THEY COULD HELP ME FILE A COMPLAINT OR DO SOMETHING GIVE ME A LICENSE PLATE SINCE I'VE ALREADY PAID FOR TAX, TITLE & REG BUT BECAUSE THE COMPANY IS LOCATED IN TEXAS THEY CLAIM THERE IS NOTHING THAT THEY CAN DO. IF I HAD A DRIVABLE CAR I MIGHT BE ABLE TO DRIVE DOWN TO A TEXAS DMV BUT BECAUSE OF VROOMS POOR BUSINESS PRACTICES, THEFT AND FAILURE TO COMPLY WITH THEIR OWN CONTRACTS I'VE BEEN PAYING ON A CAR THAT IS USELESS TO ME. PLEASE HELP ME FORCE THIS COMPANY TO SEND ME MY PLATES AND PROSECUTE TO THE FULL EXTENT OF THE LAW. ''- VIN [XXX] COMPANY FAILING TO COMPLY WITH CONTRACT & STEALING CONSUMER MONEY: VROOM 12053 SW FRWY STAFFORD TX 77477 REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

SIMILAR TO A COMPLAINT I READ ABOVE, I DO OFTEN HAVE CONCERNS OVER THE START/ STOP SYSTEM. WHEN THE HYBRID SYSTEM IS ACTIVE, IT'S EXTREMELY SENSITIVE IN ACTIVATING (NOT ONLY WHEN CARS ARE IN FRONT BUT ALSO PEDESTRIANS JUST WALKING BY. HOWEVER, SOMETIMES WHEN STOPPED AT A LIGHT, STOP SIGN, ETC. WHEN I PRESS THE GAS AFTER THE ENGINE REENGAGES, THE CAR OFTEN HAS A SERIOUS LAG AND DOES NOT ACCELERATE FOR SEVERAL SECONDS, TO THE POINT WHERE I HAVE TO WONDER IF IT'S ACTUALLY ON (IT IS) THE CONCERN IS THAT DRIVERS BEHIND ME, IF NOT EXTREMELY CAUTIOUS COULD REAR END ME. I'VE BEEN HONKED AT SEVERAL TIMES, DUE TO THIS ISSUE ON NORMAL ROADS. THANKFULLY, NO INCIDENTS OR ACCIDENTS HAVE OCCURRED, BUT I FEAR IT COULD ONLY BE A MATTER OF TIME, IF THIS PERSISTS, PARTICULARLY IN STOP AND GO HIGHWAY TRAFFIC.

WHILE DRIVING ON I-20 IN TEXAS THE EPC LIGHT CAME ON, ENGINE POWER DECREASED NOTICEABLY. LIMPED OFF I-20 TO AN EXIT. WHEN I STOPPED AT THE STOPLIGHT AT END OF RAMP, ENGINE QUIT. I TRIED SEVERAL TIMES TO RESTART. NOTHING BUT SPUTTERING. FORTUNATELY, I FOUND THAT SLIGHT PRESSURE ON THE ACCELERATOR WHILE CRANKING WOULD START ENGINE. ENGINE WOULD NOT RUN BELOW 1000 RPM. VERY DANGEROUS HAVING TO KEEP ENGINE RUNNING WHILE NAVIGATING CITY STREETS. THIS ENGINE HAS HAD A SERIES OF RECALLS, INCLUDING AN OIL SEPARATOR FAILURE. AUDI TSB, ATTACHED, FINDS AN OIL SIEVE RESPONSIBLE FOR STARVING THE TURBOCHARGERS CAUSING MY VEHICLE TO FAIL WITHOUT WARNING ON THE FREEWAY AT 62,000 MILES. I HAVE KEPT THE FAILED PARTS INCLUDING BOTH TURBOCHARGERS, ONE WOBBLING AND THE OTHER COMPLETELY SEPARATED ON THE EXHAUST SIDE. THIS IS A CLEAR DANGER TO VEHICLE AND OCCUPANTS. THIS VERY EXPENSIVE REPAIR WARRANTS A NHTSA RECALL.

THE SEAT SENSOR ON THE PASSENGER SIDE IS FAULTY, CAUSING THE AIR BAG LIGHT TO STATY ON WHILE OPERATING THE VEHICLE - THE "PRE-SENSE" LIGHT TO STAY ON - AND THE UN-BUCKLED SEAT BELT ALARM TO STAY GOING OFF. ALL WHILE OPERATING THE VEHICLE. THE BRAND DEALERSHIP SAID AIRBAG MAYNOT DEPLOY WHILE SEAT SENSOR IS MALFUCTIONING. $1200 REPAIR.

I HAVE BEEN DEALING WITH AN OIL CONSUMPTION ISSUE ON MY 2015 AUDI Q5 FOR A GOOD PART OF THIS YEAR. I SERVICE MY VEHICLE REGULARLY AND OIL CONSUMPTION HAD NEVER BEEN AN ISSUE UNTIL THE ENGINE LIGHT CAME ON IN MARCH. I LIVE IN FL DURING THE WINTER MONTHS SO I TOOK THE VEHICLE TO AUDI OF MELBOURNE ON MARCH 12, 2020, ODOMETER READING 75,755. AT THAT TIME, THEY COMPLETED PART 1 OF AN OIL CONSUMPTION TEST AND INFORMED ME TO RETURN THE VEHICLE IF THE ENGINE LIGHT CAME ON OR I DROVE 1,000 MILES. BECAUSE OF THE CORONAVIRUS, I RETURNED TO KY AND THE SECOND PART OF THE TEST WAS COMPLETED BY AUDI OF LEXINGTON ON MARCH 31, 2020, ODOMETER READING 76,920. I WAS INFORMED THAT THE VEHICLE PASSED THE OIL CONSUMPTION TEST (NO REPORT PROVIDED) BASED ON THE PARAMETERS ESTABLISHED BY AUDI USA. I CONTINUED TO MONITOR THE OIL LEVEL, ADDING WHEN NEARING THE MINIMUM LEVEL. REALIZING THAT OIL CONSUMPTION WAS WORSENING, I CONTACTED AUDI OF LEXINGTON AND SCHEDULED A SECOND OIL CONSUMPTION TEST. PART 1 OF THAT TEST OCCURRED ON JUNE 23, 2020, ODOMETER READING 77,793. I WAS TOLD TO DRIVE THE VEHICLE UNTIL THE ENGINE LIGHT CAME ON OR I HAD DRIVEN 700 MILES. AUDI OF LEXINGTON COMPLETED PART 2 OF THE TEST ON JULY 21, 2020, ODOMETER READING 78,534, AND AGAIN THE VEHICLE PASSED WITHIN AUDI USA PARAMETERS. I BELIEVE THE OIL CONSUMPTION WAS .49 QUARTS. I PURCHASED THE CERTIFIED PRE-OWNED VEHICLE FROM AUDI OF LEXINGTON ON APRIL 18, 2015. THE CPO WARRANTY IS SET TO EXPIRE ON AUGUST 23, 2020 AND I FEAR THE ENGINE WILL FAIL SOMETIME BEFORE OR AFTER THAT DATE. I KNOW THERE IS A SERIOUS OIL BURN ISSUE THAT I HAD NEVER EXPERIENCED ON ANY OTHER VEHICLE OWNED DURING MY LIFETIME AND WHILE ACCEPTABLE TO AUDI USA, IT IS NOT ACCEPTABLE TO ME. WHILE THE OWNER'S MANUAL MENTIONS MINOR OIL CONSUMPTION, QUART PER 600 MILES, I WAS NOT DISCLOSED THAT ISSUE PRIOR TO PURCHASING THE VEHICLE.