AUDI Complaints

TL* THE CONTACT OWNS A 2019 AUDI SQ5. THE CONTACT WAS DRIVING ABOUT 45 MPH AND THE AIR BAG LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO AUDI STEVENS CREEK 3350 STEVENS CREEK BLVD, SAN JOSE, CA 95117 AND THE DEALER STATED THAT THE VEHICLE OPERATED AS INTENDED. THE MANUFACTURER WAS NOT INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 4,000.

THE 4.0T ENGINE STARTS TO HAVE TURBO COOLANT LEAK AND PCV VALVE LEAK AT AROUND 48000 MILES. THE COOLANT LEAK COULD CAUSE TURBO FAILURE AND THE CHECK ENGINE LIGHT IS ON. CANNOT HAVE FULL POWER.

DRIVER SEAT: THE PLASTIC HOUSING ON BOTH SIDES OF THE DRIVER'S SEAT, NEAR THE HEADREST, HAVE POPPED OPEN AND PULLED AWAY FROM THE SEAT. THE IS THE AREA WHERE THE SIDE AIRBAGS ARE STORED AND DEPLOY FROM DURING A COLLISION. PASSENGER SEAT: THE PLASTIC HOUSING HAS POPPED/PULLED AWAY ON THE PASSENGER SEAT, NEAR THE HEADREST. THIS IS WHERE THE SIDE AIRBAGS ARE STORED. VEHICLE HAS BEEN STATIONARY. OCCURS WITH TEMPERATURE CHANGES OR WORSENS WHEN PASSENGER/DRIVER IN RESPECTIVE SEAT.

I PURCHASED MY 2020 Q3 ON DEC 31 2019. WITHIN 2 WEEKS MY CAR STOPPED AT THE SIGNAL LIGHT WITH A MALFUNCTION OF AUTO STOP/START ISSUE AND WOULD NOT MOVE FORWARD. I HAD TAKEN TO THE DEALER AND THEY MENTIONED THAT THIS IS A KNOWN ISSUE WITH 2020 Q3 AND THE SOFTWARE TO FIX THE AUTO STOP/START FUNCTION WILL NOT BE AVAILABLE UNTILL END OF 1ST QUARTER. NOW I AM SEEING THE GAS CONSUMPTION HIGH AND THE VEHICLE DOES NOT DRIVE AS BEFORE.

WHEN ENGINE IS UNDER LOAD WITH A FAULTY FUEL PUMP, THE ENGINE WILL STALL WHILST MOVING WITHOUT TURNING MOTOR OFF. ONLY REMEDY IS TO TURN ENGINE OFF AND ON, SINCE THE FUEL PUMP WILL NOT START ITSELF BACK ON AFTER THE STALL.

I WAS DRIVING DOWN THE HIGHWAY THEN MY ENGINE SHUTOFF, IT WAS VERY HARD TO CONTROL THE CAR, I WAS ABLE TO PULL OVER. AUDI SAYS BOTH TURBO HAD BLOWN, I GUESS ITS COMMON.

THIS IS NOT AN URGENT SAFETY ISSUE, BUT JUST A DUMB DECISION THAT SHOULD BE RECTIFIED. IT IS ALSO LIMITED TO DRIVERS UTILIZING HITCH OR OTHER REAR-ATTACHMENTS. THERE ARE CERTAIN SITUATIONS WHERE THE PARKING SENSORS CAN BE TOLD TO STOP BEEPING, BUT THAT ACTION ALSO DISABLES THE BACKUP CAMERA, WHICH IS NEEDED. THERE IS NO MECHANISM TO TURN OFF THE BEEPING AND KEEP THE BACKUP CAMERA ON. SERVICE CENTERS HAVE CONFIRMED THIS. THE MAIN SCENARIO WHERE THIS IS A PROBLEM IS WHERE THERE IS SOMETHING CONNECTED TO A HITCH, SUCH AS A BIKE RACK THAT MAY CAUSE THE CAR TO THINK THAT THERE'S AN OBJECT DANGEROUSLY CLOSE TO THE VEHICLE. THESE BACKUP SENSORS ARE UNABLE TO DISTINGUISH BETWEEN A HITCH-BASED MOUNT (WITHOUT POWER CONNECTED) AND SOMETHING THAT IS LEGITIMATELY TOO CLOSE WHILE REVERSING. WHEN POWER IS CONNECTED, SUCH AS WITH AN ACTUAL TRAILER TO SUPPLY POWER TO BRAKE LIGHTS, THE OWNER'S MANUAL STATES THAT THE BACKUP WARNINGS WILL BE DISABLED AUTOMATICALLY. BUT WHEN SOMETHING LIKE A HITCH-BASED BIKE RACK IS ATTACHED THAT DOESN'T NEED POWER, THE WARNING ALARM SOUNDS CONTINUOUSLY WHILE BACKING UP. THIS IS ANNOYING, AND FOR PASSENGERS IN THE BACK IS ACTUALLY EXTREMELY LOUD. TURNING OFF THE ALARM DISABLES THE CAMERA AS WELL, WHICH IS....LESS THAN IDEAL AT LEAST. THE DESIRED MODE SHOULD BE TO TURN OFF THE ALARM WHILE KEEPING THE BACKUP CAMERA ACTIVE DURING THE ENTIRE REVERSING PROCESS. THE BEEPING WILL STOP AUTOMATICALLY ONCE THE VEHICLE STARTS MOVING FORWARD FASTER THAN SOMETHING LIKE 6MPH. HOWEVER, WHEN THE VEHICLE SLOWS DOWN AGAIN, IT MAY START A CONTINUOUS TONE ALARM AGAIN DUE TO THIS HITCH ATTACHMENT. PLEASE HELP AUDI REALIZE THAT DISABLING THE CAMERA IS INAPPROPRIATE.

THE VEHICLE CAN, AT TIMES, SOUND ALARMS INDICATING A RISK OF GETTING INTO AN ACCIDENT WHEN THERE IS NO RISK PRESENT. THIS CAN HAPPEN WHILE DRIVING AT HIGHWAY SPEEDS OR WHILE STOPPED. MY GUESS IS THAT THIS IS DUE TO SIMILAR SAFETY SENSORS INSTALLED ON OTHER VEHICLES ON THE ROAD WHICH MY CAR MAY MISTAKE FOR SIGNALS FROM ITS OWN. I HAVE NOTICES THIS OCCURRING AROUND TESLAS MOSTLY, BUT IT HAS HAPPENED AROUND OTHER MAKES/MODELS AS WELL BUT THOSE ARE MORE RARE. THIS PROBLEM HAS SPECIFICALLY HAPPENED WHILE DRIVING ON THE HIGHWAY MORE THAN ONCE, AND HAS HAPPEND ALSO WHILE SITTING STOPPED AT A TRAFFIC LIGHT WHILE NOT MOVING. I WAS NOT (IN MY OPINION) DANGEROUSLY CLOSE TO OTHER VEHICLES AT THE TIME. HOW THE CAR REACTS IN THIS SITUATION IS TO BEEP LOUDLY, HALT ALL AUDIO (E.G. RADIO), AND CHANGE THE CENTER CONSOLE VIEW TO A MODE WHERE THE CAR IS ATTEMPTING TO SHOW HOW CLOSE OBJECTS ARE TO IT. THIS VIEW IS NORMALLY DISPLAYED WHILE PULLING INTO OR OUT OF A PARKING SPACE AND IS NOT NORMAL FOR IT TO TRIGGER WHILE DRIVING, OR WHILE STOPPED AT A LIGHT. THIS MAY BE RELATED TO A FEATURE CALLED PRE-SENSE BUT I AM UNSURE IF THAT IS THE CASE. IT MAY SIMPLY BE SENSORS FROM OTHER CARS THAT TRIGGER CERTAIN SAFETY WARNINGS IN THE VEHICLE, BUT THEY SHOULDN'T BE TRIGGERED IN THIS MANNER. I HAVE NOT KEPT A LOG OF THESE INCIDENTS, SO I DO NOT HAVE EXACT SPEEDS OR DATES TO LIST (I PUT ONE ON THE FORM SINCE IT WAS REQUIRED.) BUT EVERY TIME THIS HAS OCCURRED IT HAS BEEN A FALSE POSITIVE. I HAVE HAD A SERVICE SHOP AT THE AUDI DEALER INVESTIGATE THIS ISSUE, BUT THEY WERE UNABLE TO REPLICATE IT. I DOUBT THEY WOULD BUT I WANTED SOME DOCUMENTATION THAT SHOWED I HAD OBSERVED ODD BEHAVIOR IN THE PAST IN THE EVENT THAT THE CAR TAKES AN EVASIVE ACTION ON MY BEHALF THAT RESULTS IN AN ACCIDENT ON THE ROAD - ESPECIALLY IT IT WAS DONE IN ERROR.

A FEATURE CALLED REAR CROSS-TRAFFIC ASSIST TRIGGERS ERRONEOUSLY SOMETIMES. THE FEATURE IS DESIGNED TO DETECT OBJECTS SUCH AS CARS OR PEDESTRIANS THAT MAY BE MOVING BEHIND THE VEHICLE WHILE IT IS REVERSING. THE DEFAULT ACTION IS TO ENGAGE THE PARKING BRAKE, WHICH IS A VERY JARRING EXPERIENCE AND LEADS THE DRIVER TO BELIEVE A SERIOUS PROBLEM HAS OCCURRED. OF THE TIMES THIS SYSTEM HAS TRIGGERED, OVER 50% SEEM TO BE FALSE POSITIVES; HOWEVER, SOMETIMES IT DOES TRIGGER AS INTENDED. IT IS UNKNOWN WHAT CONDITIONS MUST BE PRESENT FOR A FALSE POSITIVE TO OCCUR. I HAVE EXPERIENCED THIS WHILE REVERSING IN PARKING LOTS, EITHER INTO OR OUT OF SPACES. SPEEDS ARE USUALLY AROUND 1-6 MPH. IT HAS OCCURRED SEVERAL TIMES SINCE OWNING THE CAR, BUT I HAVE NOT KEPT A LOG INDICATING HOW OFTEN OR OTHER CONDITIONS AT THE TIME. I HAVE ASKED MY AUDI SERVICE CENTER ABOUT THE ABILITY TO DISABLE THIS AND IT DOESN'T APPEAR THAT THERE'S A WAY TO SELECTIVELY TURN THIS EXACT SAFETY FEATURE OFF. THE OWNERS MANUAL ADMITS THAT IT'S NOT A FOOL PROOF SYSTEM.

THE WATER PUMP/THERMOSTAT HOUSING IS LEAKING COOLANT OUT OF THE ENGINE. THIS OCCURS ON NEARLY ALL MQB CHASSIS VW/AUDI'S WITH THE EA888 GEN 3 2.0 TFSI ENGINE. IT IS A WIDELY KNOWN ISSUE.