AUDI Complaints

TL* THE CONTACT OWNS A 2018 AUDI Q5. WHILE THE VEHICLE WAS IN A PARKING LOT WITH THE BRAKE PEDAL DEPRESSED, THE VEHICLE ACCELERATED WITHOUT WARNING AND CRASHED INTO A STAIRWAY RAIL OF AN APARTMENT BUILDING. THERE WERE NO INJURIES AND A POLICE REPORT WAS FILED. THE AIR BAGS DID NOT DEPLOY. THE VEHICLE WAS TOWED TO A BODY SHOP. THE CONTACT CALLED AUDI LIVERMORE (3400 LAS POSITAS RD, LIVERMORE, CA 94551) AND INFORMED THEM OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 9,000.

I WAS DRIVING IN A CONSTRUCTION ZONE NEAR MY HOME IN HEAVY TRAFFIC IN RUSH HOUR ON AUGUST 21, 2019, WHEN THE VEHICLE STOPPED DEAD WITH NO WARNING; THE ENGINE SIMPLY CUT OFF. IT WOULD NOT RESTART. THE CAR BEHIND MANAGED TO STOP, BUT THE SITUATION LED TO CARS PASSING ME BY DRIVING INTO THE OPPOSITE LANE IN THE FACE OF INCOMING TRAFFIC. EARLIER I HAD BEEN DRIVING ON A LOCAL HIGHWAY AT 65 MILES AN HOUR IN HEAVY TRAFFIC, AND THE RESULTS COULD WELL HAVE BEEN SIGNIFICANT INJURY. I HAD THE CAR TOWED TO A LOCAL DEALER, WHERE IT WAS DETERMINED THAT THE FUEL PUMP HAD FAILED AT A LITTLE OVER 23,000 MILES. ONE MECHANIC THERE SAID THAT THIS TYPE OF FUEL PUMP IN THIS CAR WAS KNOWN TO FAIL IN THE AMERICAN SOUTHWEST DUE TO REGIONAL HIGH TEMPERATURES; I HAVE NO WAY TO VERIFY THAT. I CAN UPLOAD THE REPAIR PAPERWORK IF THAT IS HELPFUL.

TL* THE CONTACT OWNS A 2019 AUDI Q7. AFTER STOPPING THE VEHICLE, THE CONTACT WAS UNABLE TO SHIFT THE GEAR INTO PARK. THE CONTACT ACTIVATED THE PARKING BRAKE AND EXITED THE VEHICLE TO REMOVE A CHILD FROM THE REAR SEAT. HE STATED THAT THE VEHICLE DOORS LOCKED INDEPENDENTLY. THE CONTACT WAS UNABLE TO UNLOCK THE DOORS USING THE KEY FOB. THE LOCAL LAW ENFORCEMENT WAS CALLED TO THE SCENE AND WAS UNABLE TO UNLOCK THE DOORS. AUDI LYNBROOK (855 SUNRISE HWY, LYNBROOK, NY 11563, (516) 887-5300) WAS CONTACTED AND WAS ABLE TO INSTRUCT THE POLICE ON HOW TO MANUALLY UNLOCK THE VEHICLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 5,765.

THE LANE-DEPARTURE ASSIST DOES NOT ALWAYS RECOGNIZE THE TAR LINES ON THE ROAD AS NON-LINES. THE LANE DEPARTURE ASSIST ALMOST PULLED ME INTO A GUARD RAIL ON THE HIGHWAY WHEN EXITING!!! THIS HAS HAPPENED ON SEVERAL OCCASIONS AND IS TERRIFYING! IT TAKES QUITE A BIT OF STRENGTH TO OBTAIN CONTROL BACK FROM THE CAR!! IT IS ALSO VERY HARD TO STEER WHEN THE LANE ASSIST TAKES OVER AND DOES NOT ALLOW YOU TO VEER OUT OF THE WAY WHEN SOMEONE SWERVED INTO YOUR LANE! AGAIN, IT TAKES QUITE A BIT OF STRENGTH TO WRESTLE BACK CONTROL FROM THE CAR! PLEASE HELP! THESE ASSIST FEATURES ARE A HAZARD TO NORMAL DRIVING! IF I HAD KNOWN ABOUT THESE FLAWS, I WOULD HAD NEVER LEASED THE CAR. I AM NOT STUCK IN A DANGEROUS CAR FOR 3 YEARS! HELP OTHERS! PLEASE!!

WHEN THE AUTO START-STOP FUNCTION ACTIVATES (TURNING THE ENGINE OFF), THE STEERING WHEEL LOCKS. THE CAR CAN CONTINUE TO ROLL WHEN YOU LET YOUR FOOT OFF THE BRAKE TO START MOVING AGAIN, BUT THE STEERING WHEEL REMAINS LOCKED NOT ALLOWING YOU TO STEER THE CAR WHEN NECESSARY. I ALMOST GOT HIT BECAUSE OF THIS AND IT IS VERY SCARY NOT TO BE ABLE TO STEER OUT OF THE WAY WHEN NECESSARY!!! THIS IS HORRIBLE FUNCTION OF THE CAR WHICH CAN CAUSE A LOT OF ACCIDENTS!!

THE CAR BURNS OIL SO MUCH THAT WE HAVE TO CONTINUOUSLY TOP OFF THE OIL EVERY FEW DAYS. THE DEALERSHIP STATES, THE ENGINE IS BIG AND THIS IS NORMAL. I DON'T BELIEVE THIS IS NORMAL, AND PERHAPS SOMETHING ELSE IS GOING ON AND COULD IT POSE A SAFETY ISSUE. THIS PROBLEM HAS BEEN ONGOING SINCE THE PURCHASE OF THE CERTIFIED USED CAR IN 2016.

ON 5/6/2017, I CALLED AUDI DEALER DCH AUDI OXNARD, CA. 93036 REPORTED THE FUEL RAIL RECALL. THE SERVICE DEPT TOLD ME THE PARTS WOULD BE IN NEXT WEEK. I CONTINUED TO INQUIRE ABOUT IT SEVERAL MORE TIMES. THEY SAID THERE WERE NO PARTS AND WOULD CALL ME WHEN THEY CAME IN. IT HAS BEEN OVER 5 MONTHS. THE VEHICLE RUNS OK BUT MY WIFE IS AFRAID TO DRIVE OR RIDE IN IT. MY LAST CALL TO THEM WAS OCT 2019. THEY SAID THEY WOULD TRY TO BUMP IT UP, BUT NEVER CALLED ME BACK.

AUDI RELEASED A SAFETY RECALL FOR THE AIRBAGS ON MY VEHICLE, I HAVE HAD THE SAFETY RECALL PERFORMED TWICE AND I AM STILL GETTING THE SAME AIRBAG ERRORS. AUDI HAS NOT ADMITTED THAT THEY ARE NOT SURE WHAT IS CAUSING THE ISSUE AGAIN DESPITE REPLACING PARTS THAT WERE SUPPOSEDLY GOING TO FIX THE ISSUE. NOW I HAVE TO DRIVE THE VEHICLE WITH NO AIRBAGS WHEN THE ERROR COMES ON, WHICH IS EVERY TIME I START THE CAR.

I NOTICED A SMALL CRACK ON THE SUNROOF GUIDE RAIL BEZEL IN THE FRONT CORNER OF SUN ROOF ON THE DRIVERS SIDE ON THE BLACK TRIM PART ABOUT A WEEK AGO. TODAY I NOTICED THE CRACK TO BE ABOUT 2" LONG AND THE BLACK TRIM SEPARATED ALLOWING WATER TO GO UNDERNEATH THE ROOF OF THE CAR. I ALSO NOTICED TODAY THE PASSENGER SIDE STARTING TO CRACK AS WELL. NEVER SAW THIS BEFORE ON THE CAR UNTIL ABOUT A WEEK AGO. CAR HAS NEVER BEEN IN AN ACCIDENT. THE CAR HAS 18,000 MILES ON IT AND IS GARAGE KEPT, NEVER DRIVEN IN TEMPERATURES UNDER 30 DEGREES F.

AUDI USA ISSUED A SAFETY RECALL FOR THE WHEEL WELLS OF MY CAR, AND DESPITE MY REPEATED ATTEMPTS OVER THE PAST SEVERAL MONTHS TO GET AUDI SAN FRANCISCO TO SCHEDULE AN APPOINTMENT TO COMPLETE THE REPAIR, THEY HAVE NOT RETURNED MY CALLS OR SCHEDULED AN APPOINTMENT TO FIX THE PROBLEM. I'M CONCERNED THAT I'M DRIVING AROUND WITH A SAFETY ISSUE, AND AUDI SAN FRANCISCO DOESN'T SEEM TO CARE OR TO BE LIVING UP TO THEIR RESPONSIBILITY TO FIX SAFETY RECALL ISSUES AS SOON AS POSSIBLE.