2014 BMW 328I Complaints

UNKNOWN: Vehicle collided with another vehicle on highway and control system and functions stopped. Airbag on Driver’s Side malfunctioned burning driver with liquid and metal.

Several BMW dealerships have told me they are unable to remedy a safety recall that pertains to the airbags. This puts anyone who drives this vehicle at severe risk if the airbags will not work. The dealership basically told me I'm out of luck. The problem has been confirmed by the dealer and they said they cannot fix it. I have tried contacting 4 BMW dealerships with no luck. There are no warning lamps or messages on the dash. The recall was announced to me April 2024.

The car loose power while driving, near stop it pulls hard as it wants to turn off. Have show multiple times the fuel system error and shut off while operating. Is been doing the same problems for years now.

What component or system failed or malfunctioned, and is it available for inspection upon request? + AIRBAG FAILED TO DEPLOY IN HEAD-ON COLLISION How was your safety or the safety of others put at risk? + DUE TO FAILURE, DRIVER SUSTAINED MILD CONCUSSION WHEN HEAD HIT STEERING WHEEL AND PUT AT RISK OF LIFE THREATENING INJURY AND IMPAIRMENT Has the problem been reproduced or confirmed by a dealer or independent service center? + UNKNOWN; HOWEVER, NO RECALL OR WARNINGS HAVE BEEN COMMUNICATED Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? + UNKNOWN Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? + NO, NONE, NEVER

Engine and transmission mounts are collapsed. The car started making a rattling sound that seemed to start from the center of car traveling towards the steering wheel. There was never an alert or a system warning lamp advising of the issue. BMW dealer inspected the car and determined that the Engine and Transmission mounts were collapsed. Still no warning or alert came on. The potential risk of an entire engine and transmission to fall out without any warning can pose a huge danger and possible fatality.

Fortunately, an incident has yet to occur, but the Front Passenger Air Bag Occupancy Sensor is faulty causing the deactivation of the air bag rendering any passenger at risk. BMW of North America has been contacted about this faulty sensor. Recall B651017 & 17V-428 have addressed this faulty sensor on many BMW models with replacement as the remedy…a stated (3) hour repair. My BMW model (328i - 62k miles) unfortunately, is not listed on the recall notice, but, nonetheless, is still a safety issue. Serious enough that on the Recall it states that no passenger should sit in the front passenger seat while this faulty condition exists and further recommends passengers sit in the rear seats! Regardless of warranty status and recall model omission, I have reached out to BMW of North America. First response was refusal of any repair assistance with a textbook definition of a car warranty. It was further reviewed by their Escalation Team and the response was an echo of the first. If this wasn’t a safety issue that wasn’t addressed on other models via a recall, I wouldn’t be writing this and would abide by the car warranty and take care of myself. Since this is a known issue by BMW, I feel this repair should be taken care of as it affects the safety of my family. It affects any future owner as well, which now leaves me a car that is basically unsafe to sell leaving me in double jeopardy. After researching costs for this repair, it seems the average is $1500-$2000 which I cannot afford. I have offered to pay for parts and some labor but the Escalation Team (Clay) has offered zero in assistance. I leave this correspondence on record in case of an unfortunate event that could’ve been easily rectified and avoided. Thank you for allowing me to explain my situation. Sincerely, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The rear brakes cable holder is broken. This is a very common issue with this vehicle and appears to be a safety issue as the cables will hang and rub on the driveshaft. My service advisor, from BMW of Pembroke Pines, FL, Ramon Trull, also advised/ confirms the same. It's an inexpensive part, however, the cost to replace is exorbitant. If you search the web, you'll find many examples. I feel this should be covered under a recall. Please review and advise. Thank you!

My interior door handle cannot unlock the door. As I pull on the interior door handle, the door lock pin would come up partially, but it doesn’t unlock or open the door. I tried multiple pulls, because this car required two pulls to unlock.

The contact owns a 2014 BMW 328I. The contact stated while driving at speeds above 55 MPH, the rear end of the vehicle was shaking and vibrating abnormally. The vehicle was taken to the local dealer who replaced the rear differential, but the failure persisted. The vehicle was taken back the dealer who later determined that the transfer case was faulty and needed to be replaced. The vehicle was not yet repaired. The contact was also informed that the suspension arms and bushing also needed to be replaced. The failure mileage was 39,800.

I was driving to target and from a stop I was 75% through the turn when a car ran the stop sign and hit my car straight on . The impact was supposed to deploy the airbags but was not deployed due to a malfunction, I was injured in this accident from my neck down my back . My injury claim is still open with the party at fault.