2016 BMW 528I Complaints

The contact owns a 2016 BMW 528I. The contact received notification of NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact received a message displaying a hazard symbol for the driver restraint system. The vehicle was taken to the dealer who diagnosed the fault for the driver’s side air bag Intel Stage 2. The dealer confirmed that there was an internal disconnect with the air bag that needed to be replaced. The vehicle was not repaired. The dealer confirmed that the part for the recall repair was not yet available. The manufacturer was made aware of the failure and confirmed that the repair was not included in the recall or covered under warranty. The failure mileage was 17,700. VIN tool confirms parts not available.

This recall campaign begins Aug 2024. As of today 11-15-24, the dealership still stated, "remedy is unavailable". This is not acceptable. What should I do next?

The contact owns a 2016 BMW 528I. The contact received notification of NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving at an undisclosed speed, the instrument panel became inoperable. There was no warning light illuminated. The contact stated that the image on the instrument panel was blank. The contact also noticed smoke coming from the exhaust. The vehicle was taken to the dealer but was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 60,000. VIN tool confirms parts not available.

The contact owns a 2016 BMW 528I. The contact stated while driving 30-35 MPH, the message that the engine was overheating was displayed. The contact pulled over to the side of the road and allowed the engine to cool down. The contact resumed driving; however, the failure recurred several times while driving; requiring the contact to pull over to the side of the road several times for several minutes. The vehicle was towed to the residence. The contact stated that he was mechanically inclined and had replaced the thermostat and the coolant temperature sensor. Upon further inspection, the contact noticed that the water pump's electrical connector had melted, and the water pump was damaged. The contact became aware that the VIN was included in NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System), which the contact related to the failure; however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure, but no assistance was provided. The failure mileage was approximately 117,000. VIN tool confirms parts not available.

The contact owned a 2016 BMW 528I. The contact stated that while driving at 30 -35 MPH with the windows down, there was a smoke odor present. The contact pulled over into a parking lot and smoke was discovered coming from the front of the vehicle. The vehicle suddenly engulfed in flames as the contact was still seated in the vehicle. The contact was able to safely exit the vehicle. The fire department arrived on the scene and was able to extinguish the fire. The origin of the fire was unknown. It was unknown if a fire report was filed. No injuries were sustained. The vehicle was towed to an independent mechanic who determined that the vehicle was destroyed and the cause was unknown since the fire destroyed the front end of the vehicle including the dashboard and both front driver and passenger side door panels were melted. The dealer was not contacted. The manufacturer was not made aware of the failure. The VIN was included in NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System) however, the part to do the recall repair was unavailable. The failure mileage was 120,000. VIN tool confirms parts not available.

The contact owns a 2016 BMW 528I. The contact stated while driving at various speeds, there was smoke coming through the A/C vents and coming from underneath the hood. The check engine warning light and an unknown warning light were illuminated. The contact later received notification of NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System); which the contact related to the failure; however, the part to do the recall repair was not yet available. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 150,000. VIN tool confirms parts not available.

On our 2016 BMW 528i, the valve cover had to be replaced at 82,723 miles. We took the car in to Galleria BMW in D'Iberville, MS on [XXX] for an oil change and the mechanic reported there was oil on the engine and that he needed to replace the valve cover because this was a fire hazard. I was surprised the valve cover needed to be replaced and not just the gasket. Their service advisor said due to the high heat environment and age, the plastic valve cover would wear and deteriorate like a tire. I thought, what if this happened when I did not need an oil change and drove a few thousand miles with leaking oil on my engine. I think it is appalling plastic parts would be used in that environment. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Some wires within the steering wheel deteriorated causing my driver air bag to no longer be connected and my horn no longer works to alert other drivers.

Driveshaft dampener (Guibo) is cracking with 57k miles on the vehicle. This may be the result of poor manufacturing quality. This problem was identified by the BMW dealership while performing a routine service inspection.

The driver restraint system malfunctioned out of the blue. It’s still at the dealership where I’m paying to have it diagnosed. This problem is so common it is a running joke on Twitter, yet there’s no recall on my car that is only 8 years old.