2014 BMW C650 GT MAXI-SCOOTER Complaints

The contact owns a 2014 BMW C650 GT Maxi-Scooter. The contact stated while riding 5 MPH, the engine made an abnormal sound. The contact rode the scooter to the residence; however, upon arrival, the scooter shut off independently. The scooter was taken to the dealer; however, the scooter was not diagnosed or repaired. The contact was made aware of NHTSA Campaign Number: 14V264000 (ENGINE AND ENGINE COOLING); and was advised by the dealer to contact the manufacturer for additional assistance. The manufacturer was not notified of the failure. The approximate failure mileage was 11,000.

THE TIMING CHAIN TENSIONER ON MY BMW 2014 C650GT MALFUNCTIONED AND DESTROYED THE ENGINE IN MY SCOOTER. I AM UNINJURED. LUCKILY. STALLED AS I ARRIVED AT MY DESTINATION AND WOULD NOT RESTART WITH VERY LOUD RATTLING NOISES FROM THE ENGINE COMPARTMENT. I'M QUITE UPSET AFTER SEEING THE ATTACHED RECALL FROM 6 YEARS AGO AND WONDERING WHY THE DEALERSHIP WHERE I PURCHASED THE VEHICLE, BMW OF CAMBRIDGE, MA , DID NOT NOTIFY ME OF THIS. IT WOULD HAVE PREVENTED THE UNFORTUNATE INCIDENT FROM HAPPENING.

VEHICLE STALLED WHILE DRIVING AT LOW SPEEDS OR AT IDLE. THE VEHICLE ALSO STALLED WHILE MAKING A LEFT TURN AT AN INTERSECTION AND WOULD NOT IMMEDIATELY RESTART. THERE WAS A RECALL ON THIS MODEL AFFECTING YEARS 2013 AND 2014 THIS IS A 2014 MODEL. THIS IS BEING REFERRED TO YOU BECAUSE I WAS WITHIN 6 FEET OF BEING KILLED FOR THIS PROBLEM AND WHEN I MENTIONED IT TO THE SERVICE DEPARTMENT AT BMW I WAS TOLD IT NEEDED A $2600 24,000 MILE SERVICE. IT IS THE CAMSHAFT CHAIN TENSIONER, I KNOW THIS BECAUSE BMW SENT A LETTER TO YOU ON MAY 14TH 2014 IN A 3 PAGE DOCUMENT STATING THAT THIS IS A SERIOUS ISSUE AND THAT BMW WOULD BE ISSUING A RECALL TO REPAIR THE ISSUE. I DON'T CARE ABOUT THE $2600 FOR THE SERVICE, HOWEVER, I DO CARE ABOUT BEING IN DANGER OF BEING KILLED BECAUSE THE ENGINE DECIDES TO STALL ON THE FREEWAY OR WHILE MAKING A TURN ON AN INTERSECTION OR EVEN WORSE RIDING CLOSE TO A CLIFF AND RIDING OVER THE SIDE BECAUSE OF LOSS OF POWER. THE LETTER WAS ADDRESSED TO NANCY LEWIS ASSOCIATE ADMINISTRATOR OF ENFORCEMENT FROM SAMUEL CAMPBELL III, DEPARTMENT HEAD ,SAFETY ENGINEERING AND ITS.

THE UNIT STARTED TO STALL OUT ALMOST GOT HIT BY ANOTHER CAR, LOUD KNOCKING NOISE RAN POORLY LIKE IT WAS MISSING, QUIT RUNNING ALL TOGETHER, THEN STARTED TURNING OVER LIKE IT HAD NO COMPRESSION, TOOK TO A BMW DEALER THEY TOOK MOTORCYCLE APART TOLD ME OUR SERIAL NUMBER WASN'T COVERED UNDER RECALL ALTHOUGH SAME YEAR AND MODEL HAS A RECALL FOR SAME PROBLEM, I WAS ON A CITY STREET WHEN THIS HAPPENED

SCOOTER STALLS WHEN COMING TO A STOP, OR TURNING AT A SLOW SPEED. IT APPEARS TO HAPPEN AFTER THE SCOOTER HAS WARMED UP. STALLS AT INTERSECTIONS CAUSING NEAR MISSES FROM CARS BEHIND THINKING I'M PULLING AWAY FROM INTERSECTION WHEN BIKE STALLS.

TL* THE CONTACT OWNS A 2014 BMW C650 GT. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 30 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE FAILURE CONTINUED TO OCCUR THREE TIMES OVER A PERIOD OF SEVEN MONTHS. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR A DIAGNOSTIC TESTING. THE CONTACT LATER RECEIVED A RECALL NOTIFICATION RELATED TO NHTSA CAMPAIGN ID NUMBER 14V264000(ENGINE). HOWEVER THE MANUFACTURER AND DEALER WERE NOT ACKNOWLEDGING THE RECALL AND INDICATED PARTS WERE NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 500.