2013 BMW X3 Complaints

I have a 2013 BMW X3 i28 4-cylinder turbo with 70 383 miles. I have maintained it regularly through my BMW service center here in Ft. Lauderdale, FL. I was away and had my car since I brought it north on the auto train to save wear and tear and mileage. Unfortunately, on July 14th, I was headed from Buffalo, NY, to Rhode Island on the NYS thruway when my engine died on me; thank god I could get it to a shoulder, or I would have been dead, seeing there were a few semis behind me. I called a tow truck a nightmare since tow companies have a monopoly on towing off state thruways. It was towed to Towne BMW in Williamsville, NY, They did a diagnostic, and it was only the battery, so they said. So I went and returned my rental car and paid my bill, the time was now 6:00 pm, and I was good to go, so they said I didn't even make it across the street, and the engine did the same thing. This time they tell me my engine has seized up, and oh well, too bad, not their problem. They never gave me a diagnosis of what was completed on both days, and they continued to make a new narrative on the issue. In both instances, a light that said turn the engine off appeared after the engine shut down. I have contacted BMW North America, but they haven't done anything. Best, PH

The timing chain broke at highway speed causing the engine to become completely inoperable. Apparently this is EXTREMELY COMMON in the BMW N20 ENGINS. This is extremely dangerous considering literally everything from driving to steering and braking is powered by the engine. When it fails this puts people in severe situations. Please do SOMETHING to make BMW remedy this situation.

We dropped our BMW X-3 on April 11, 2022, to get checked out, due to a continued check engine light. We had dropped it a few weeks prior because of the same issue. We thought they had corrected the problem as the check engine light was no longer on after the first time we received it back. The car stalled a couple of times at the stop light when accelerating. They have done extensive work, they said, in trying to analyze the problem. They are trying to force us to bring the loner back and take our car back unfixed. They have exhausted the third party warranty money because they went down the wrong rabbit hole. The warranty company obviously doesn't want them tearing apart the engine and going in another direction because Rockvile BMW has already had the car so long they could have rebuilt the whole vehicle from scratch. It doesn't make sense for us to tell them to go ahead and spend our money either as they obviously don't know what they are doing. I called BMW headquarters in NJ. The gentleman there suggested I ask them to call the regional dedicated group of service engineers to help with the problem. He also suggested that if they have gone that route that I escalate the problem to the general manager of Rockville BMW. I called the dealership and spoke to William Rodriguez, the service assistant who had been keeping us abreast of what was being done to our vehicle. He said they had designated regional service engineer come over and look at the vehicle, and that person also had no luck with the fix. William said there was nothing else that they could do. More details in attached file.

2013 BMW X3. CONSUMER WRITES IN REGARD TO VEHICLE SHUTTING DOWN ABRUPTLY WITHOUT WARNING. THE CONSUMER STATED IT WAS DIFFICULT TO TOW THE VEHICLE BECAUSE THE SHIFT LEVER WAS LOCKED INTO PLACE. THE DEALER STATED THE TIMING CHAIN MAY HAVE FAILED. THE ENGINE WOULD PROBABLY NEED TO BE REPLACED.

The contact owns a 2013 BMW X3. The contact stated that when he started the vehicle, he noticed that the seat belt warning light was red and the message on the instrument panel displayed "passenger restraint system failure." The contact stated that the front passenger’s side seat belt was identified on the instrument panel. The contact had taken the vehicle to a local dealer and was told by the mechanic that the failure of the seat belt system could not be repaired immediately. The vehicle was not repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 125,000.

The contact owns a 2013 BMW X3. The contact stated that the vehicle was previously serviced at a collision center after it was rear-ended in a collision; however, after the vehicle was repaired, an abnormal sound was coming from the vehicle and a burning odor was detected while driving. The vehicle was taken to the dealer. The dealer's mechanic was test driving the vehicle and it lost motive power. The mechanic inspected under the hood and saw that the engine had caught fire. The police and fire department were on the scene but the fire was extinguished by itself. A police report was filed. The vehicle was towed to a tow yard and then to BMW of Schererville (1400 US-41, Schererville, IN 46375) where it remained and was not repaired. BMW of Schererville diagnosed the vehicle with a starter and engine failure and informed the contact that the engine did not catch fire. The insurance company did not deem the vehicle totaled but informed the contact that it was a manufacturer's defect for the electrical wiring. The manufacturer was not made aware of the failure. The failure mileage was approximately 144,000.

I was driving the car when the car began smoking. I pulled over and the was fire underneath the vehicle. It burned the car up completely within 10 mins.

My drive belt got worn out and when it snapped it got sucked in to the engine and warped around my timing chain I started looking into it and this has happened to a lot of people who have a BMW X3 and the shop told me that because they have had other BMW X3 but my was the worst that they have seen they have now change there policy for dealing with a BMW X3 when it comes in

Car was parked and when I came out of Walmart it was on fire coming from the steering box. I tried to put it out with my jacket but yellow fire was too much. Fire department came on scene as well as police. By stander had large thermos of coffee and extinguished the fire before fire truck arrived.

My wife was driving the car (her main, work car) with our 13 year old. She called me upset and told me that the car would barely move. This was disturbing. She was in heavy traffic. Also the car has been mostly reliable and we only have above 120k on the vehicle after almost 10 years. My wife slowly made it down busy Stocton Blvd. A few hundred feet and safely made it to a business parking lot. I came ASAP. (20min later). There was a message from the car - "Drive Train malfunction " it looked very serious. (Note: My wife is about the best, skillful and careful driver I know. Especially for a person originally from foreign country (China). I gave my wife and child my car and took over the situation. The car would only putt along at 5 mph. So with my emergency flashers on I drove it all the way home using the shoulder. Its about 5 miles home, (more or less). It was pretty crazy situation with how fast people drive on 65th Street expressway. This was my fastest route and only option. Before this a Firestone happened to be just across the street where my wife had parked it so I ask if they could help. "Not today" was their answer. I called BMW of Elk Grove, Ca. where we have always have taken it. Monica at BMW told me it sounded like a recall that had been happening. This was relieving since we haven't been financially well off. It was already 4-5pm so that's why I made the decision to try to make it home. At home I could get my affairs (phone) numbers in order and call for a tow in a much safer place. The unsafest part was getting the dangerous 5-10 miles home. It was Sunday but Monica at BMW said "no problem " just drop it off and they would look at it Monday morning. BMW is telling me over $1800 just to inspect. Not to mention how much for a new timing chain. Monica didn't tell me how much that us. I since looked it up. That's when I saw several similar stories of 2013 X3's which seems much more than coincidence so I'm writing you. Thank you for the opportunity