2015 BMW X3 Complaints

IT WAS IN THE MORNING ON 11/8/2019, I HAD PULLED INTO A PARKING LOT (LOCATED IN HIGHWAY 85 & CAMDEN AVE, SAN JOSE, CA) TRAVELING VERY SLOWLY THEN TURNED RIGHT INTO A PARKING SPACE WITH MY FOOT ON BRAKE BUT JUST BEFORE COMING TO A COMPLETE STOP THE CAR SUDDENLY SURGED FORWARD AT GREAT SPEED, LEAPT OVER A CONCRETE CURB DESIGNED TO STOP A VEHICLE AND CRASHED INTO THE CROSS-LINK FENCE 6 FEET IN FRONT OF THE CAR. THE WHOLE INCIDENT WAS OVER IN 2 - 3 SECONDS. THANKFULLY THERE WEREN'T CARS COMING ON THE HIGHWAY NEXT TO THE FENCE. I WAS TERRIFIED ABOUT WHAT JUST HAPPENED. VERY SCARY. I FOUND OTHER DRIVERS COMPLAINING THE SAME ONLINE. THIS IS A MAJOR SAFETY HAZARD PUTTING MY LIFE AND OTHERS AT RISK. IT IS NOT SAFE TO DRIVE MY CAR.I CALLED BMW OF NORTH AMERICA AT 800-831-1117 AND REPORTED THIS INCIDENT.

TL* THE CONTACT OWNS A 2015 BMW X3. WHILE ATTEMPTING TO DRIVE THE VEHICLE, THE PASSENGER RESTRAINT MALFUNCTION WARNING INDICATOR ILLUMINATED. WHEN THE PASSENGER SEAT WAS OCCUPIED, "AIR BAG OFF" ILLUMINATED. THE CONTACT WAS CONCERNED THAT THE AIR BAG MIGHT NOT DEPLOY IN THE EVENT OF A CRASH. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 60,000.

SUFFERED FROM HIGH PRESSURE FUEL PUMP FAILURE. THE CAR WAS IN MOTION ON A CITY STREET WHEN IT HAD A DRIVETRAIN MALFUNCTION. PULLED VEHICLE OVER AND TURNED OFF AND VEHICLE WOULD NOT START AGAIN. WHEN TAKE TO REPAIR SHOP FOR DIAGNOSIS IT WAS THE HIGH PRESSURE FUEL PUMP MALFUNCTION. ALSO FOR SOME REASON THE FUEL PUMP THAT WAS INSTALLED IN THE CAR HAD A CONNECTION BIGGER THAN THE REPLACEMENT PART DATABASE. THE CONNECTORS PLUG SIZE WAS FOR AN 8 CYLINDER VEHICLE AND THE CAR IS ONLY A 4 CYLINDER. THE REPLACEMENT PART WAS DIFFICULT TO FIND DUE TO DIFFERENCE IN SIZE OF CONNECTION PLUG. ALSO BMW IS SELLING THE REPLACEMENT PART FOR $1300 RIDICULOUS. JUST THE PUMP ITSELF.

I RECENTLY SUBMITTED COMPLAINT 11219776. I DIDN'T HAVE VIN INFO. NOW I DO AND INCLUDED IN THIS COMPLAINT SO CONSIDER DELETING 11219776. HOWEVER. THE DETAILS ARE SAME. AT STOPPED POSITION IN DRIVE SELECTION, TRANSMISSION SHIFTS INTO PARK. DOESN'T HAPPEN IN SPORT MODE NOR VERY FREQUENTLY IN STANDARD DRIVE. HOWEVER, THE ISSUE OF THE CAR SHIFTING ON OWN DUE TO A UNKNOWN PROBLEM IS A SAFETY CONCERN. BOUGHT THE CAR NEW FROM IRVINE CA BMW. CAR HAS BEEN IN AND OUT A FEW TIMES AT ENCINITAS BMW WITH NO ROOT CAUSE IDENTIFIED.

BMW WAS REAR-ENDED WHEN VEHICLES WERE SLOWING DOWN AT SIGNAL. THE IMPACT FORCED MY CAR TO IT THE VEHICLE AT FRONT. BMW HAD GOOD IMPACT BOTH AT REAR AND FRONT PORTION. THE FRONT DRIVER AIRBAG DID NOT DEPLOY FOR THE FORCE OF IMPACT MY VEHICLE HAD.

I AM WRITING THIS LETTER TO COMPLAINT THE RIDICULOUS EXPERIENCE WITH BMW. I BOUGHT MY BMW X3 2015 BRAND NEW FROM P & W BMW DEALER ON DEC 16, 2014. I DO NOT HAVE ANY PROBLEM UNTIL SIX MONTHS AGO. MY COMFORT ACCESS FEATURE IS BROKEN. ON 06/18/2018 I WENT TO SEWICKLEY BMW TO COMPLAINT ABOUT MY COMFORT ACCESS NOT WORKING PROPERLY, THEY DID NOT DO ANYTHING. THEN AGAIN ON 08/30/2018 I WENT TO SEWICKLEY BMW AGAIN, THIS TIME THEY CLAIM THAT IT MIGHT BE THE KEY FOB BATTERY. SO, I PURCHASED BATTERY FROM AMAZON AND REPLACED THEM. THEY ARE STILL NOT WORKING. ON NOV 26 2018, I WENT TO P & W BMW, THEY ONLY GAVE SOME SUGGESTIONS AND NO ANY REPAIR ATTEMPT. ON DEC 4 2018 I BROUGHT MY CAR TO P & W BMW AGAIN AND STILL NOTHING. THEY ARE STILL NOT BE ABLE TO FIX IT. I COMPLAINT TO BMW CUSTOMER RELATIONS MANY TIMES. THEY CLAIM THAT DEALER IS ONLY PLACE CAN DO ANYTHING FOR ME. I COMPLAINT TO P & W BMW SERVICE DIRECTOR TONY DAVE, THEY CLAIM THEY CAN'T DO ANYTHING IF BMW IS NOT AUTHORIZED. BASICALLY, NOBODY WANTS TO DO ANYTHING TO FIX THE PROBLEM. I TRIED TO TALK TO TECHNICIAN TO HELP THEM TROUBLESHOOTING, NOBODY WANTS TO TALK TO ME. I AM SO AMAZED THAT THEY ARE HOPING NOT DOING ANYTHING WILL FIX MY PROBLEM OR JUST BLAME USER WILL WORK. I HAVE ATTACHED MY SERVICE INVOICE AND VIDEO FOR YOUR REVIEW.

MY CAR WAS STATIONARY OR IN VERY SLOW MOTION AND THEN SUDDENLY WENT INTO A VERY HIGH SPEED ON MY DRIVEWAY RAMP ON ITS OWN. THE BRAKES WOULD NOT WORK TILL I WENT INTO SOMEONE'S LAWN AND AS IT SKID ON THE GRASS IT GRADUALLY STOPPED. I ALMOST HAD A NEAR FATAL ACCIDENT. I HAVE A WITNESS WHO WAS TAKING A WALK AND SAW THE CAR SUDDENLY FLY AT A VERY HIGH SPEED AND WAS BEYOND CONTROL

WE HAVE A BMW X3. WE PRESSED THE BRAKES TO STOP AT A TRAFFIC LIGHT, BUT IT DID NOT STOP AND KEPT GOING. THE DEALER COULD NOT REPLICATE THE PROBLEM. AGAIN, WHEN WE WERE BACKING THE CAR, IT JUMPED BACKWARD EVEN IF MY FOOT WAS ON THE BRAKE PEDAL. WE SEARCHED ON THE INTERNET FOR BMW X3 PROBLEMS, AND MANY PEOPLE HAD THE SAME PROBLEMS AND SOME OF THEM GOT INTO ACCIDENTS. IT IS SCARY TO DRIVE THE CAR, BUT THE BMW DEALERS HAVE NOT DONE ANYTHING FOR ANYBODY WHO HAD THE SIMILAR PROBLEM.

BMW DIESEL RECALL - WHILE DRIVING ON HIGHWAY MY VEHICLE CAUGHT FIRE AND BURNED. THE CAR IS A TOTAL LOSS. THERE WAS NO WARNING LIGHTS WHEN THE CAR WAS STARTED TO INDICATE ANYTHING WAS WRONG. THE CAR LOST POWER AT 72 MPH AND MY HUSBAND WAS ABLE TO GET THE CAR TO THE SHOULDER OF THE HIGHWAY.

THE REAR LIFT GATE WINDOW IS PERMANENTLY TINTED DARK. THIS MAKES DRIVING IN CLOUDY, RAINY, LOW VISIBILITY AND NIGHT TIME VERY DANGEROUS BY GREATLY REDUCING VISIBILITY THRU THE REAR VIEW MIRROR!! ALSO, THE AUTO-DARKENING FEATURE OF REAR VIEW MIRROR AT NIGHT MAKES IT EVEN WORSE!! THIS SHOULD BE A CLEAR WINDOW. TALKING TO LOCAL BMW DEALER WAS OF NO HELP.