2010 BMW X5 Complaints
View complaints related to 2010 BMW X5. The complaints found here are submitted by actual consumers with first hand experience. There are more than 140 complaints submitted for the 2010 BMW X5. You can submit your own complaint to the NHTSA or call the Hotline, Monday-Friday 8am to 8pm at (888) 327-4236, TTY: (800) 424-9153.
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2010 BMW X5- APO, AE
I HAD AN ISSUE WITH MY 2010 BMW X5 CONCERNING THE ENGINE STALLING WHILE IN A PARKING LOT AFTER THE CHECK ENGINE LIGHT ILLUMINATED. WE HAD IT TOWED TO A BMW DEALERSHIP TO ADDRESS THE PROBLEM. AFTER THE DEALER INVESTIGATED THE PROBLEM, THEY FOUND THAT THE VANOS BOLTS TO THE EXHAUST CAMSHAFT HAD FALLEN OUT AND CAUSED THE ENGINE TO SHUT DOWN. AFTER DOING SOME ONLINE INVESTIGATION, WE SOON REALIZED THAT A RECALL HAD BEEN INITIATED FROM BMW FOR THIS EXACT FAULT AND ALL AFFECTED VEHICLES WERE TO BE BROUGHT TO A NEARBY SERVICE CENTER FOR REPAIR. THE RECALL NUMBER IS 14V-176. THE RECALL ALSO SPECIFICALLY STATES THAT THERE IS AN EXTENDED WARRANTY FOR ANY VEHICLE WITHIN THIS MODEL YEAR RANGE AND ENGINE TYPE. DUE TO THE FACT THAT THIS VEHICLE WAS PURCHASED IN GERMANY FROM A US AFFILIATED DEALER AS A US SPEC VEHICLE, THIS RECALL WAS NEVER ACKNOWLEDGED BECAUSE THE VEHICLE WAS REGISTERED IN GERMANY AND NEVER WARRANTY REGISTERED IN THE US. THIS VEHICLE IS CURRENTLY NOT OPERATIONAL AND BMW CORPORATE IN GERMANY DOES NOT RECOGNIZE THIS VEHICLE FOR RECALL OR WARRANTY REPAIRS BECAUSE THEY DO NOT RECOGNIZE BMW USA SPEC VEHICLES. WE CANNOT GET THIS VEHICLE REPAIRED UNLESS WE SHIP THIS INOPERABLE VEHICLE BACK TO THE USA AT OUR OWN EXPENSE. THIS IS A HUGE LOOPHOLE THAT OUR VEHICLE HAS FALLEN INTO AND THERE ARE OPEN RECALLS AFFECTED ON THIS VEHICLE THAT WE CANNOT GET REPAIRED UNTIL IT IS RETURNED BACK TO THE USA. THIS IS COMPLETELY UNACCEPTABLE THAT A MAJOR SAFETY ISSUE CAN GO UNADDRESSED AND BMW WILL NOT HONOR IT. THERE NEEDS TO BE RESOLUTION ON THIS FROM BMW TO NOT ONLY ADDRESS THIS OUTSTANDING SAFETY ISSUE BUT TO CAPTURE FUTURE RECALL CONCERNS ON OTHER VEHICLES IN THIS SITUATION. AS AN AGENCY THAT ENFORCES SUCH REGULATIONS PERTAINING TO THESE ISSUES, I'M HOPING THAT YOUR ORGANIZATION WILL BE ABLE TO HELP ME. THE VEHICLE STALLED WHILE TRAVELING IN A PARKING LOT, WE HAD JUST LEFT THE AUTOBAHN
Source: NHTSA WEB SITE -
2010 BMW X5- RALEIGH, NC
TL* THE CONTACT OWNS A 2010 BMW X5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V071000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2010 BMW X5- BROOKLYN, NY
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 BMW X5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V071000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2010 BMW X5- BROOKLYN, NY
TL* THE CONTACT OWNS A 2010 BMW X5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V071000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2010 BMW X5 SAV- MURPHYS, CA
TAKATA INFLATORS/AIR BAGS - EXCEPT FOR RECEIVING A COUPLE GENERIC LETTERS ABOUT THE RECALL ABSOLUTELY NOTHING SEEMS TO BE HAPPENING TO EXPEDIENTLY RESOLVE THE ISSUE. SEEMS LIKE LAWYERS HAVE DONE THE PAPERWORK TO COMPLY WITH RECALL BUT THE PROCESS IS IN STALL MODE NOW AND NOTHING IS BEING DONE? IT WOULD BE NICE IF THERE WAS SOME ACCOUNTABILITY TO MAKE SOME PROGRESS AND THE CONSUMERS ARE BEING INFORMED AND PROVIDED SOME ACTUAL PROOF THIS RECALL IS GOING TO BE FIXED WITHIN A REASONABLE TIMEFRAME. GIVEN THAT MOST CARS LAST 10 YEARS TYPICALLY BEFORE GETTING NEW ONE, HOW LONG IS IT REASONABLE TO WAIT? I CAN TELL YOU IF BMW DOES NOT TAKE ACTION AND RESPONSIBILITY TO FIX THIS RECALL SOON ... IT WILL BE MY LAST BMW I PURCHASE NEW OR USED. IT JUST LOOKS LIKE A TOTAL LACK OF CONCERN, LACK OF ACTION, LACK OF ACCOUNTABILITY.
Source: NHTSA WEB SITE -
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2010 BMW X5 SAV- BALTIMORE, MD
I HAD THE FUEL HEATER REPLACED AND BATTERY ON MY BMW X5-35D A COUPLE OF MONTHS AGO AT CONSIDERABLE COST. THE ENGINE WAS ALSO THROWING THE FUEL HEATER ACTIVATION CODE. I HAVE DOCUMENTATION OF THE REPAIR. I HAVE RECENTLY LEARNED OF RECALL 13V-339 THAT COVERS THIS PART FOR THIS EXACT REASON WITH A BUILD DATE WINDOW MERE WEEKS FROM THE BUILD DATE OF MY VEHICLE. THE BUILD DATE RANGE ON THIS RECALL IS JUNE 13, 2009- NOVEMBER 9, 2009. THE BUILD DATE FOR MY VIN IS LISTED AS DECEMBER 2009. BMW DID NOT COVER DESPITE THE PROXIMITY OF THE BUILD DATE AND THE EXACT SAME PROBLEM. I CAN SEE THAT THERE ARE OTHER COMPLAINTS ON THE NHTSA.DOT.GOV WEBSITE FOR THIS PROBLEM FOR VEHICLES WITH A DECEMBER 2009 BUILD DATE'
Source: NHTSA WEB SITE -
2010 BMW X5- FRESNO, CA
TL* THE CONTACT OWNS A 2010 BMW X5. WHILE DRIVING 50 MPH, THE ENGINE LOST POWER AND THE VEHICLE WOULD NOT MOVE FORWARD. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE TRANMISSION HAD TO BE CHANGED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 30,000.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2010 BMW X5- PASADENA, CA
CALLED NEW CENTURY BMW. TALKED TO SERVICE MANAGER, TONY HAWKINS. HE CLAIMS HE CAN'T FIXED MY CAR, PARTS UNAVAILABLE. ASKED WHAT HAPPENS IF I'M INVOLVED IN AN ACCIDENT AND DUE TO FAILURE OF SERVICING THE RECALL I OR MY FAMILY BECOME SERIOUSLY INJURED OR IT RESULTS TO DEATH... HE SAID SORRY, CAN'T HELP. ASKED WHAT OTHER OPTIONS DO I HAVE, HE SAID I HAVE TO FIND OUT THE PARTS NUMBER THAT NEEDS TO BE REPLACED. I TOLD HIM I DON'T KNOW ANYTHING ABOUT CARS, NOR PARTS NUMBER AND WHERE IN THE WORLD WOULD I FIND OUT THE INFO. HE SAID HE CAN'T HELP.
Source: NHTSA WEB SITE -
2010 BMW X5- CAGUAS, PR
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 BMW X5. THE CONTACT STATED THAT THE AIR BAG LIGHT REMAINED ILLUMINATED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V071000 (AIR BAGS) AND 16V364000 (AIR BAGS) AND STATED THAT THE PARTS NEEDED FOR THE REPAIR WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 97,626. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 09/06/16*LJ
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2010 BMW X5- KENNER, LA
I'M REPORTING A QUALITY ESCAPED ISSUE ON MOST OF BMW CARS EQUIPPED WITH REAR VIEW CAMERA SYSTEM. I'M MILD TO HOT DAYS, THE CAMERA STARTS TO FLICKER RAPIDLY AND SHORTLY IT BLANKS OFF INTERMITTENTLY. IT'S MORE NOTICEABLE ON HOT DAYS BUT NORMAL DURING COLD DAYS. THIS ISSUE IS ALSO ON MOST OF BMW CARS AND YET TO BE RECOGNIZED NOR RECALLED BY THE MANUFACTURER. IT'S UNFAIR FOR A CONSUMER TO PAY SO MUCH MONEY AND CAN'T CAN'T BE REIMBURSED FOR THE FIX THIS DISCREPANCY. I BELIEVE THE COST OF THIS PROBLEM SHOULD BE COVERED BY A BMW DEALER. I FELL LIKE I'VE BEEN ROBBED OUT OF MY WALLET PAYING SO MUCH FOR ALL THESE ISSUES POPPING UP FROM TIME TO TIME ON SCAR THAT WAS NOT EVEN 75K MILES. THIS IS A SERIOUS DEFECT THAT COULD LEAD TO CRASH DURING REVERSE DRIVING OR DURING PARALLEL PARKING
Source: NHTSA WEB SITE