2012 BMW X5 Complaints

THE AGENT OF BMW OF TENAFLY SAID THERE IS SERIOUS SAFETY ISSUE NEED TO FIX, THE PROBLEM THEY CALL IT: FAULTY TRANSFER CASE AND EMF UNIT FAULTS FOR EMF AND TRANSFER CASE CONNECTED BATTERY CHARGER. THE SYSTEM MAY STOP WORKING SUDDENLY AND CAUSE THE VEHICLE TRANSFER POWER TO WHEELS AND ROLL OVER.

THE DIESEL EXHAUST FLUID PASSIVE TANK IN MY BMW X5 HAS FAILED, WHICH FROM WHAT I'VE READ IN MANY FORUMS IS AN UNACCEPTABLY COMMON OCCURRENCE. WHILE TAKING THE CAR INTO THE DEALERSHIP TO HAVE THREE OTHER RECALLS ADDRESSED I ASKED ABOUT THE TANK BEING COVERED IN THE EXTENDED EMMISSIONS WARRANTY ON THE CAR. THEY INFORMED ME THAT THE MAIN DIESEL EXHAUST FLUID TANK IS COVERED (WHICH THEY REPLACED BECAUSE IT HAD FAILED TOO), BUT THE RESERVE OR PASSIVE TANK WAS NOT COVERED UNDER THE WARRANTY. NOW THERE IS A COUNTDOWN ON THE DASH THAT IF I DRIVE OVER 900 MILES WITHOUT FIXING IT THE CAR WILL KNOW LONGER START. I HAVE HAD MY DIESEL EXHAUST FLUID FILLED MULTIPLE TIMES BUT THE MESSAGE RETURNS IMMEDIATELY. TO REPLACE THE DEFECTIVE TANK IS $2,500. I'M MAKING A COMPLAINT BECAUSE AS I SAID THIS IS A WIDESPREAD ISSUE WITH THIS PART AND IF BMW REALIZES THERE IS A DEFECT ON THE MAIN TANK, WHY WOULDN'T THEY ALSO REPLACE THE PASSIVE TANK UNDER EXTENDED WARRANTY?

I HAVE CONTACTED THE DEALERSHIP MULTIPLE TIMES OVER THE LAST 9 MONTHS AND CONTINUE TO BE TOLD I WILL BE CONTACTED ONCE THE PARTS (AIRBAGS) ARE AVAILABLE. THE AIRBAGS HEVE STILL NOT BEEN REPLACED ALONG WITH TWO OTHE RECALLS THAT ARE ON THE VEHICLE.

RECALL CAMPAIGN NO. 17V-138: FRONT DRIVESHAFT . RECALL LETTER DATED APRIL 2017. SCHEDULED REPAIR WITH THE NEAREST BMW DEALER REPAIR SHOP IN ARLINGTON, TEXAS FOR SEVERAL MONTHS NOW, NO REPAIR HAS BEEN DONE. SCARE OF DRIVING VEHICLE, BECAUSE THE FRONT WHEELS VIBRATE WHEN DRIVING EVEN A MODERATE SPEED. I HAVE CALLED THE BMW REPAIR SHOP MULTIPLE TIMES, BUT NO RESPONSE TO REPAIR.

I'M WRITING TO YOU REGARDING MY 2012 BMW X5M. ON OCTOBER 8, 2017 I WAS DRIVING MY CAR AND SUDDENLY THE CHECK ENGINE LIGHT CAME UP AND ALMOST IMMEDIATELY THE CAR LOST POWER AND A VERY LOUD BANGING NOISE START COMING UP FROM THE FRONT OF THE CAR. I WAS IN THE MIDDLE OF A BUSY INTERSECTION WHEN THIS HAPPENED AND THE CAR COULD BARELY MOVE. I PULLED OVER AS SOON AS I WAS OUT OF THE INTERSECTION AND GOT THE CAR TOWED TO THE NEAREST BMW AUTHORIZE DEALER - BMW OF SILVER SPRING, MD (3211 AUTOMOBILE BLVD, SILVER SPRING, MD 20904). AFTER A FEW CONVERSATIONS WITH THE DEALER I WAS TOLD THAT I HAVE TO REPLACE THE ENTIRE ENGINE AND THAT THERE WILL BE NO EFFORT MADE TO DETERMINE THE REASON FOR THE ENGINE FAILURE. THE CAR IS A WELL MAINTAINED VEHICLE AND I HAVE RECORDS FOR ALL THE MAINTENANCE WORK DONE. THAT INCLUDES OIL CHANGES DONE EVERY 5,000- 7,000 MILES. I TOLD THE DEALER THAT I SUSPECT THE ISSUE COULD BE A FAULTY FUEL INJECTOR. THE SYMPTOMS I SHARED WITH THE BMW DEALER WERE ROUGH STARTS, ROUGH IDLE AND FUEL SMELL WERE PRESENT ESPECIALLY THE DAY WE TOWED THE CAR IN. THE DEALER REFUSED TO ACCEPT ANY OF THE SHARED INFORMATION AND DENIED MY REQUEST FOR THE FUEL INJECTORS TO BE CHECKED ALTHOUGH THEY ARE UNDER EXTENDED WARRANTY. AS A RESULT, I WAS GIVEN NO CHOICE BUT PAY THE COST OF THE ENTIRE ENGINE REPLACEMENT. THE DEALER REFUSED TO GIVE ME THE OLD ENGINE BACK BECAUSE I WANTED IT INSPECTED TO CHECK WHETHER A FAULTY INJECTOR WAS THE REASON FOR THE ENGINE FAILURE.

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 BMW X5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V020000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED LAUDERDALE BMW OF PEMBROKE PINES AT (954) 620-5050 (14800 SHERIDAN ST, PEMBROKE PINES, FL 33028) WHERE IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

WHILE DRIVING MY CAR FOR APPROXIMATELY 3 MINUTES ENGINE SEIZED WITHOUT WARNING. I COASTED ON TO THE SHOULDER OF THE ROAD AND PUT IT IN NEUTRAL AND TRIED TO START IT.... NOTHING. OIL LEVEL WAS GOOD . I HAD IT TOWED TO BMW DEALER AND THEY TOLD ME ENGINE WAS LOCKED UP BUT COULDN'T TELL ME WHY. I JUST HAD RECALL WORK DONE ABOUT A MONTH OR TWO AGO AT THE SAME BMW DEALER. THEY MENTIONED AN AFTERMARKET OIL FILTER BUT THAT DOSE NOT MAKE ANY SENSE TO ME. HAS THE MANUFACTURER EXTENDED WARRANTY COVERING THIS ?

TL* THE CONTACT OWNS A 2012 BMW X5. WHILE DRIVING APPROXIMATELY 30 MPH, THE CHECK ENGINE WARNING AND LOW POWER MODE INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO WALSER BMW AUTO CAMPUS OF WICHITA (11000 E 13TH ST N, WICHITA, KS 67206, PHONE: (316) 221-3841) WHERE IT WAS DIAGNOSED THAT THE HIGH PRESSURE FUEL PUMP FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. IN ADDITION, WHILE ATTEMPTING TO DRIVE THE VEHICLE, THE CHECK ENGINE AND LOW POWER MODE INDICATORS ILLUMINATED AGAIN. THE VEHICLE WAS TAKEN BACK TO WALSER BMW WHERE IT WAS DIAGNOSED THAT THE VANOS SOLENOID FAILED, THERE WERE METAL SHAVINGS IN THE OIL, AND THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 75,140. *TT CONSUMER STATED BMW CUSTOMER CARE PACKAGE B001314 WAS COMPLETED BY BMW BEFORE CONSUMER PURCHASED THE VEHICLE. AT APPROX. 36,000 MILES. FROM CONSUMER'S FIRST BMW SERVICE, THE BMW SERVICE MANAGER TOLD THE CONSUMER HE WOULD HAVE CONTINUOUS PROBLEM AS THE N63 ENGINE WAS NOTORIOUS FOR TROUBLE. UPDATED 9/4/18*JB

WHILE OUT OF TOWN, VEHICLE IN MOTION ON ROAD, HEAR A CLUNK IN THE ENGINE BAY AND MANY WARNING LIGHTS GO OFF. GO TO PULL OVER AND STEERING IS VERY DIFFICULT TO OPERATE. MANAGE TO PULL OUT OF TRAFFIC SAFELY. THE REDUCED MOBILITY OF VEHICLE DUE TO LOSS OF POWER STEERING COULD HAVE EASILY CAUSED A LIFE THREATENING SITUATION. CALL TOW TRUCK. GARAGE STATES LOSS OF POWER STEERING IS DUE TO LOSS OF SERPENTINE BELT DUE TO BROKEN IDLER PULLEY BOLT, EVEN THOUGH A RECALL FOR THIS PART EXISTS AND HAS BEEN PERFORMED. RECALL 12V5500000 ENGINE IDLER PULLEY MAY BREAK, WAS PERFORMED IN 2013. THIS SAME RECALL SHOULD APPLY BUT BMW SERVICE STATES THEY WILL NOT SERVICE AGAIN AS IT HAS ALREADY BEEN COMPLETED. PARTS ARE ON BACK ORDER, TAKES OVER A WEEK FOR BOLT TO ARRIVE. MANY DOCUMENTED CASES OF ORIGINAL RECALL REPAIR FAILING A SECOND TIME IN AS LITTLE AS 5 MONTHS TO AS MANY AS 3.5 YEARS AFTER INITIAL RECALL SERVICE. BMW REFUSES REIMBURSEMENT FOR THE COST OF REPAIR, $1153.00. A NEW RECALL SHOULD BE ISSUED.

TL* THE CONTACT OWNS A 2012 BMW X5. THE CONTACT STATED THAT THE STEERING WHEEL BOLT FRACTURED AND THE STEERING WHEEL HAD TO BE TURNED WITH FORCE. THE CONTACT DROVE HOME AND DISCOVERED THAT THE STEERING WHEEL BOLT WAS FRACTURED. THE VEHICLE WAS TOWED TO BMW OF WEST HOUSTON (20822 KATY FREEWAY, KATY, TX 77449, PHONE (855) 627-3055) WHERE IT WAS DIAGNOSED THAT THE STEERING WHEEL ENGINE PULLEY BOLT FAILED. THE MANUFACTURER STATED THAT NHTSA CAMPAIGN NUMBER: 12V550000 (STEERING, ENGINE AND ENGINE COOLING) WAS PERFORMED ON THE VEHICLE, BUT DID NOT CORRECT THE FAILURE AND THE STEERING WHEEL ENGINE PULLEY BOLT FRACTURED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 114,000.