2012 BMW X5 SAV Complaints

EXPERIENCE GLYCOL-LEAKAGE FROM THE EGR (EXHAUST-GAS-RECIRCULATION) VALVE CAN OCCUR. IN COMBINATION WITH TYPICAL SOOT DEPOSITS AND THE HIGH TEMPERATURES NORMALLY PRESENT IN THE EGR MODULE THIS MIGHT RESULT IN SMOLDERING PARTICLES. THIS COULD LEAD TO THE MELTING OF THE INTAKE MANIFOLD AND IN EXTREMELY RARE CASES RESULT IN A FIRE. BMW EXTENDED A RECALL TO EUROPEAN AND ASIAN MODELS BUT NOT THE US MY CAR HAS ONLY 51000 MILES. PLEASE SEE THIS LINK HTTPS://WWW.BMWBLOG.COM/2018/08/14/SOUTH-KOREA-BANS-RECALLED-BMW-MODELS-FROM-PUBLIC-ROADS-UNTIL-ISSUE-IS-FIXED/

I AM WRITING THIS LETTER TO SEEK HELPS ON MY 2012 BMW X5 35D (VIN#: [XXX]). I HAVE EXPERIENCED DIESEL SMELL IN THE CABIN IN THE LAST COUPLE OF MONTHS AND I GOT ENGINE CHECK LIGHT CAME ON LAST WEEK. WE CHECKED THE CODE IT SAYING THE EGR COOLER IS BAD AND EGR VALVE IS NOT OPERATING. I WANT TO KNOW IS THERE ANY RECALL OR CAMPAIGN REGARDING THIS PART. THIS IS AN ENVIRONMENTAL EMISSION AND HUMAN HEALTH RELATED ISSUE. I RECALL I SAW THIS PART HAS AN EXTENDED WARRANTY 10 YEARS/120000 MILES. I HAVE BEEN A LOYAL BMW OWNER SINCE 2002 AND I WILL CONTINUE TO DO SO. BUT THIS DIESEL SMELL ISSUE IS CONCERNING ME SINCE IT'S HEALTH RELATED, ESPECIALLY WE HAVE TWO KIDS IN THE CAR EVERY DAY. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

THE AGENT OF BMW OF TENAFLY SAID THERE IS SERIOUS SAFETY ISSUE NEED TO FIX, THE PROBLEM THEY CALL IT: FAULTY TRANSFER CASE AND EMF UNIT FAULTS FOR EMF AND TRANSFER CASE CONNECTED BATTERY CHARGER. THE SYSTEM MAY STOP WORKING SUDDENLY AND CAUSE THE VEHICLE TRANSFER POWER TO WHEELS AND ROLL OVER.

WHILE DRIVING MY CAR FOR APPROXIMATELY 3 MINUTES ENGINE SEIZED WITHOUT WARNING. I COASTED ON TO THE SHOULDER OF THE ROAD AND PUT IT IN NEUTRAL AND TRIED TO START IT.... NOTHING. OIL LEVEL WAS GOOD . I HAD IT TOWED TO BMW DEALER AND THEY TOLD ME ENGINE WAS LOCKED UP BUT COULDN'T TELL ME WHY. I JUST HAD RECALL WORK DONE ABOUT A MONTH OR TWO AGO AT THE SAME BMW DEALER. THEY MENTIONED AN AFTERMARKET OIL FILTER BUT THAT DOSE NOT MAKE ANY SENSE TO ME. HAS THE MANUFACTURER EXTENDED WARRANTY COVERING THIS ?

MY WIFE & I PURCHASED THIS 2012X5 2 YEARS AGO,LAST YEAR THE VEHICLE WAS BEING DRIVEN OFF THE DRIVEWAY WHERE THERE WAS A LOUD SNAP&BAN. THE CAR DIDN'T MOVE. WE CALLED A TOW AND HAD IT BROUGHT TO JUPITER BMW FL .WE FOUND OUT THAT THE DRIVE SHAFT SNAPPED. MILEAGE WAS 45-48K MILES. WE CALLED BMW NA IT WAS A WARRANTY RECALL PART AND THE DEALER STATED IT WAS REPLACED. AFTER THAT IN THE LAST 10 MONTHS WE HAVE EXPERIENCED MANY STRANGE MOVEMENTS IN THE REAR AND IN TURNS. WE CALLED THE DEALERSHIP AND SPOKE TO A TECH WHERE THEY STATED IT WAS TIRES IN THE REAR. WE RECENTLY REPLACED THE TIRES & IT REMAINED TO BE THERE WHERE IT WAS MILD BUT THERE. DURING THIS TIME PERIOD WE HAD MANY SERIOUS OBSTACLES WITH CANCER & FAMILY IN PR DEVASTATED. WE RECEIVED A RECALL NOTICE AIRBAG, WE CALLED THE DEALER TO REPLACE IT. WHILE THERE WE FAILED TO MENTION IT BEING IN A RUSH & STILL ONLY ONE OF THE TWO AIRBAGS STILL UNAVAILABLE. AFTER WE LEFT DURING THE MONTH WE FELT IT MORE SO, AT THAT TIME I TRY TO REACH THE SERVICE ADVISOR & FAILED TO REACH HER IN SEVERAL ATTEMPTS. AFTER DRIVING THIS WEEK IT GOT SERIOUSLY WORSE WHILE MY FAMILY LITTLE CHILDREN IN CAR, WE PULLED OVER CALLED OUR LOCAL MECHANIC AND HE SAID BRING IT IF POSSIBLE OR TOW.SO WE DID! AT THAT TIME WE NEVER DISCUSSED WE REPLACED ANY RECALL DRIVE SHAFT (MAKE NOTE). THE MECHANIC CALLED US IN SHOP SAID THE SHAFT IS BROKE AND LEAKING GREASE HAS A LOT OF PLAY IN IT, ALSO DO TO THAT IS DIRECTLY RELATED & CAUSE TO BE A ISSUE WITH TRANSFER CASE!!!. WE TOOK A VIDEO OF IT AND THE MECHANIC & US CALLED BMW NA DISCUSSED IT & THEY RECOMMEND TO TAKE TO BMW UNDER EXTENDED WARRANTY. UPON ARRIVAL WE PROVIDED THE SERVICE TECH A VIDEO OF THE DISCOVERY .6 HOURS LATER THEY CLAIM THE SHAFT IS FINE & VIDEO & INSPECTION WAS NOT ISSUE, &TRANSFER CASE HAVING ISSUES. THEY SAID OUR BILL 9000$.THERE IS OVER 300 CLAIMS EXACT ISSUE #17V138000SEE ATTACHED PIC & COMPL

TRANSFER CASE PROBLEM. BOUGHT THE CAR NEW, AFTER THE 2ND YEAR FELT VIBRATION /SHUDDERS WHEN MAKING TURNS FROM A STOP OR LOW SPEED. DEALER REPLACED FRONT BRAKE ROTORS, CHANGED FRONT WHEELS. STILL SAME ISSUE END UP CHANGING 4 NEW TYRES AFTER A YEAR. UP UNTIL 2016 CHANGED AGAIN FRONT AND REAR BRAKE WHOLE SYSTEMS, FRONT DRIVE SHAFT REPLACED DUE TO SAFETY RECALL LAST JULY BUT STILL THE VIBRATION/SHUDDERS REMAINS. SERVICE ADVISOR TOLD ME IT COULD BE THE TRANSFER CASE AS IT IS MOST ISSUES THEY RECEIVED. QUOTED ME FOR $2650. TOLD HIM THAT MY EXTENDED WARRANTY EXPIRED 2016. THE FACT THAT THE SAME EXACT PROBLEM WAS ALREADY REPORTED TO THEM EARLY ON AND NOW I'VE BEEN ASKED TO PAY FOR THAT LONG OUTSTANDING PROBLEM. VERY DISAPPOINTED. WENT TO TWO DIFFERENT DEALER; TENAFLY UNDER PENSKE GROUP WHERE I BOUGHT THE CAR EVEN QUOTED ME FOR $8000; REACHED OUT TO BMW DIRECT US RECALL SERVICE AND WILLING TO PAY HALF SO IT'LL END UP STILL FOR $4000. BMW HACKENSACK UNDER PARK AVE GROUP QUOTED ME FOR $2650 PARTS AND LABOR EXCLUDING TAX. REALLY VERY DISAPPOINTED AFTER SPENDING/INVESTING A LOT OF MONEY TO THE CAR. HOPE BMW ISSUE A SAFETY RECALL ESPECIALLY I'VE BEEN SEEING A LOT AND SAME PROBLEMS WITH THE TRANSFER CASE IN X5. JUST LOOK ONLINE AND YOU'LL SEE A MANY COMPLAINTS. I'M SURE BMW SEES HOW MANY TRANSFER CASES THEY BEEN REPLACING UNDER THE WARRANTY OR THEY PROBABLY WON'T EVEN BOTHER THEIR OVERHEAD EXPENSE ESPECIALLY IT'S BEING PAID OFF BUY OTHER CONSUMER/OWNER WHO ENDS UP PAYING THE COST OUT OF WARRANTY, CONSIDERING THEY DON'T HAVE A FIX OR STANDARD PRICES. PRETTY SURE IF I GO TO OTHER DEALER, THEY'LL QUOTE ME DIFFERENTLY.

MY WIFE WAS DRIVING MY VEHICLE TO GET CAR WASH. ALL OF A SUDDEN SHE LOST POWER STEERING AND THE CAR BATTERY WARNING CAME ON. THE IDLER PULLEY BOLT SNAPPED. LUCKILY MY WIFE DID NOT CRASH. SHE WAS DRIVING 60MPH AND LOST POWER STEERING. SHE IS PREGNANT AND HAD 2 KIDS IN CAR. NOW I'VE REPLACED THIS BOLT AGAIN. I PUT PURCHASED A NEW IDLER PULLEY BOLT WITH LOC TITE. I REPLACED IT AND MET EVERY SPECIFICATION THAT NHTSA REQUIRED. BASICALLY IT ONLY REQUIRE MORE TORQUE AND LOC TITE. THIS TIME IT SNAPPED IN MY DRIVE WAY THANK GOODNESS. THIS IS A SERIOUS TRAFFIC SAFETY SITUATION, I'VE READ MULTIPLE FORUMS WHERE PEOPLE HAVE HAD WORK DONE AT DEALERSHIP AND THE BOLT IS SNAPPING 3 DAYS LATER. OBVIOUSLY BMW DID NOT FIX THE PROBLEM.

MY FUEL PUMP HAS BEEN FAILING TO CREATE THE CORRECT AMOUNT OF PRESSURE IN THE FUEL LINE, ON AND OFF, FOR SEVERAL MONTHS, RESULTING IN THE VEHICLE SUDDENLY OPERATING AT "REDUCED POWER" WHEN DRIVING. THIS THEN CAUSES ME A SAFETY ISSUE AS I CAN NO LONGER MAINTAIN PROPER SPEEDS, ESPECIALLY WHEN ON THE HIGHWAY. IT ALSO CAUSES ME TO HAVE TO RESTART THE VEHICLE SEVERAL TIMES IN A ROW AS THE VEHICLE OFTEN STALLS OUT SEVERAL TIMES BEFORE FINALLY ACHIEVING THE PROPER PRESSURE. MY VEHICLE IS MODEL YEAR 2012, WHICH BMW STATES IS OUTSIDE OF THE CURRENT RECALL. IT APPEARS THAT MY VEHICLE IS HAVING THE ISSUES OUTLINED IN THE RECALL 16V-746. MY REQUEST HERE IS TO HAVE THE RECALL AMENDED TO INCLUDE MY MAKE MODEL AND YEAR OF VEHICLE.

TAKATA RECALL - IT HAS BEEN OVER ONE YEAR SINCE MY VEHICLE WAS IDENTIFIED UNDER THIS RECALL AND I LIVE IN A ZONE A WHICH IS THE HIGHEST RISK AREA. THE LOCAL BMW DEALER HAS NOT BEEN ABLE TO GIVE ME ANY IDEA OF WHEN MY CAR WILL BE REPAIRED. THIS IS UNACCEPTABLE AS PEOPLE HAVE DIED FROM THIS DEFECT AND I AM AT RISK EVERY TIME I DRIVE THIS VEHICLE.

THE VEHICLE IS AN X5 DIESEL. SINCE PURCHASING THE VEHICLE NEW BOTH NOX SENSORS (BEFORE AND AFTER CATALYTIC) HAVE FAILED. I SEARCHED THE INTERNET AND FOUND OTHERS WHO HAVE HAD MULTIPLE NOX SENSOR FAILURES ON OTHER BMW DIESEL MODELS. THE SECOND, MOST RECENT, NOX FAILURE HAPPENED TO BE IMMEDIATELY AFTER THE CAR WAS SERVICED (OIL, DEF FLUID, VEHICLE CHECK) WAS PERFORMED. ALL SERVICE SINCE NEW WAS PERFORMED BY THE BMW DEALERSHIP. BMW SAID THE NOX FAILURE WAS NOT AS A RESULT OF THE SERVICE. REPLACEMENT OF THE NOX SENSOR WAS $1,100. I CAN PROVIDE ALL SERVICE RECORDS FROM BMW IF THEY ARE NEEDED. THANK YOU FOR YOUR ASSISTANCE.