2012 BMW X5 Complaints

CAR WAS PURCHASED USED WITH ABOUT 50K MILES. REPAIRS HAVE BEEN NORMAL THROUGHOUT. CAR NOW HAS ABOUT 78K MILES. UNDER THE RECALL BMW REPLACED THE DRIVESHAFT BC THEY APPARENTLY SHEER IN HALF UNDER NORMAL STRESS. GOT THE CAR BACK AND NOTICED THE TRANSMISSION WAS SLIPPING WHEN ACCELERATING. BROUGHT THE PARK AVE BMW IN NJ AND COMPLAINED THAT IT JUST STARTED HAPPENING AFTER THE RECALL WAS PREFORMED. THEY DIAGNOSED IT WAS THE TRANSFER CASE THAT NEEDS TO BE REPLACED $2750. I'M GOING TO SPEAK TO MANAGER AND ALSO CONTACT BMW NA CONSIDERING ONLINE IT SEEMS LIKE TRANSFER CASES ARE BEING REPLACED VERY FREQUENTLY AROUND 75K MILES. THE PART SEEMS TO BE A WEAK LINK THAT WILL NEED TO BE REPLACED AT SOME POINT. WILL UPDATE WHEN I HAVE MORE INFO.

TL* THE CONTACT OWNS A 2012 BMW X5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V071000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE SOUTH SHORE BMW DEALER (1040 HINGHAM ST A, ROCKLAND, MA 02370 (781) 982-4556) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TL* THE CONTACT OWNS A 2012 BMW X5. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 16V071000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (RALLEY BMW OF WESTBURY, NEW YORK) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

AFTER RECEIVING 3 RECALL NOTICES IN THE MAIL REGARDING AIR BAGS EARLY 2017 AND MOST RECENT AUGUST 2017 RECALL REGARDING FRONT DRIVESHAFT'S UNIVERSAL JOINTS, I HAVE ATTEMPTED TO CONTACT MY BMW DEALER IN HOLLYWOOD ABOUT THE DEFECTED PARTS BEING REPLACED. THERE ARE TIMES THEY DO NOT EVEN PICK UP THE PHONE OR THEY JUST SAY THE PARTS ARE NOT READY WITHOUT ANY FOLLOW UP REGARDING ESTIMATED TIME FRAME OR CALL BACK. WHAT IS THE PURPOSE OF THESE RECALL NOTICES IF THE DEALERS ARE NOT EFFICIENT ENOUGH TO REPLACE THE PARTS?

TL* THE CONTACT OWNS A 2012 BMW X5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V071000 (AIR BAGS) AND 17V020000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. SOUTH MOTORS BMW OF MIAMI, FLORIDA WAS MADE AWARE OF THE RECALL AND STATED THAT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TAKATA RECALL HAVE A RECALL FROM 3/16 FOR THE DRIVER'S AIRBAG. HAVE A RECALL FROM 3/17 FOR PASSENGER AIRBAG. BMW REPEATEDLY STATES THEY HAVE NO PARTS. RECEIVED RECALL 4/17 FOR FAULTY UNIVERSAL JOINTS. DRIVESHAFT NEEDS TO BE REPLACED. BMW STATES NO PARTS AVAILABLE.

TL* THE CONTACT OWNS A 2012 BMW X5. THE CONTACT STATED THAT WHILE DRIVING AT 65 MPH, THE CHECK ENGINE WARNING LIGHT ILLUMINATED, AS ALL POWER WAS LOST. THE CONTACT STATED WAS ABLE TO RESTART THE VEHICLE AFTER SEVERAL MINUTES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED WITH BOLTS TO THE VARIABLE CAMSHAFT TIMING ADJUSTMENT (VANOS) UNIT HOUSING BECOME LOOSE OR FRACTURED. THE VEHICLE WAS NOT REPAIRED BY THE INDEPENDENT MECHANIC BUT WAS TOWED TO BMW OF SANTA MARIA DEALER LOCATED AT 2150 S COLLEGE DR, SANTA MARIA, CA 93455 (805) 614-0306 TO BE REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND CONFIRMED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V176000 (ENGINE AND ENGINE COOLING). THE FAILURE MILEAGE WAS APPROXIMATELY 84,000.

TRANSFER CASE PROBLEM. BOUGHT THE CAR NEW, AFTER THE 2ND YEAR FELT VIBRATION /SHUDDERS WHEN MAKING TURNS FROM A STOP OR LOW SPEED. DEALER REPLACED FRONT BRAKE ROTORS, CHANGED FRONT WHEELS. STILL SAME ISSUE END UP CHANGING 4 NEW TYRES AFTER A YEAR. UP UNTIL 2016 CHANGED AGAIN FRONT AND REAR BRAKE WHOLE SYSTEMS, FRONT DRIVE SHAFT REPLACED DUE TO SAFETY RECALL LAST JULY BUT STILL THE VIBRATION/SHUDDERS REMAINS. SERVICE ADVISOR TOLD ME IT COULD BE THE TRANSFER CASE AS IT IS MOST ISSUES THEY RECEIVED. QUOTED ME FOR $2650. TOLD HIM THAT MY EXTENDED WARRANTY EXPIRED 2016. THE FACT THAT THE SAME EXACT PROBLEM WAS ALREADY REPORTED TO THEM EARLY ON AND NOW I'VE BEEN ASKED TO PAY FOR THAT LONG OUTSTANDING PROBLEM. VERY DISAPPOINTED. WENT TO TWO DIFFERENT DEALER; TENAFLY UNDER PENSKE GROUP WHERE I BOUGHT THE CAR EVEN QUOTED ME FOR $8000; REACHED OUT TO BMW DIRECT US RECALL SERVICE AND WILLING TO PAY HALF SO IT'LL END UP STILL FOR $4000. BMW HACKENSACK UNDER PARK AVE GROUP QUOTED ME FOR $2650 PARTS AND LABOR EXCLUDING TAX. REALLY VERY DISAPPOINTED AFTER SPENDING/INVESTING A LOT OF MONEY TO THE CAR. HOPE BMW ISSUE A SAFETY RECALL ESPECIALLY I'VE BEEN SEEING A LOT AND SAME PROBLEMS WITH THE TRANSFER CASE IN X5. JUST LOOK ONLINE AND YOU'LL SEE A MANY COMPLAINTS. I'M SURE BMW SEES HOW MANY TRANSFER CASES THEY BEEN REPLACING UNDER THE WARRANTY OR THEY PROBABLY WON'T EVEN BOTHER THEIR OVERHEAD EXPENSE ESPECIALLY IT'S BEING PAID OFF BUY OTHER CONSUMER/OWNER WHO ENDS UP PAYING THE COST OUT OF WARRANTY, CONSIDERING THEY DON'T HAVE A FIX OR STANDARD PRICES. PRETTY SURE IF I GO TO OTHER DEALER, THEY'LL QUOTE ME DIFFERENTLY.

TL* THE CONTACT OWNS A 2012 BMW X5. UPON STARTING THE VEHICLE AND WHILE DRIVING, THE LOW COOLANT LEVEL WARNING INDICATOR ILLUMINATED. THE CONTACT ADDED COOLANT TO THE VEHICLE, BUT THE WARNING INDICATOR REMAINED ILLUMINATED. THE VEHICLE WAS TAKEN TO GLOBAL IMPORTS BMW (500 INTERSTATE N PKWY, ATLANTA, GA 303369 (800) 294-1853) WHERE IT WAS DIAGNOSED THAT THE OIL FILTER HOUSING GASKET NEEDED REPLACEMENT AND THE COOLANT WAS CONTAMINATED DUE TO FRACTURED COOLANT AND OIL LINES. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE OF THE FAILURE AND STATED THAT THE WARRANTY WAS EXPIRED. NO FURTHER ASSISTANCE COULD BE OFFERED. THE CONTACT SPOKE WITH THE MANUFACTURER AND THE DEALER AND A REDUCED REPAIR PRICE WAS AGREED UPON. THE CONTACT ALSO SPOKE WITH SEVERAL UNKNOWN BMW DEALERS WHO INFORMED HIM THAT MANY OTHER VEHICLE OWNERS HAD THE SAME FAILURE AND IT WAS A DESIGN FLAW IN THE VEHICLE. THE FAILURE MILEAGE WAS APPROXIMATELY 59,800.

ON JULY 31ST 2017, THE BOLT SECURING IDLER PULLEY AND ALTERNATOR SHEARED. BATTERY CHARGE MALFUNCTION LIGHT CAME ON FOLLOWED BY LOSS OF POWER STEERING. LOOKING AT MY SERVICE RECORD, I SEE THAT THIS SAME BOLT WAS SUBJECT TO A RECALL IN JANUARY 2013 WHEN CAR WAS AT 12332 MILES. THE CAR IS NOW AT 63456. ALSO NOTED ON BMW OWNERS WEB SITE THAT MANY OTHER OWNERS OF THIS E70 SERIES DESIGN HAVE HAD THE SAME REPEAT PROBLEM. BMW DEALER IN CT PERFORMED THE LATEST REPAIR AND OFFERED NO EXPLANATION, EXCEPT THAT THEIR WORK IS GUARANTEED FOR 2 YEARS. ORIGINAL RECALL PERFORMED BY DEALER IN RALEIGH NC WHERE CAR WAS PURCHASED NEW HAS ADVISED ME TO POST THIS REPORT AND CALL BMWNA. I AM WAITING TO HEAR BACK FROM THEM, BUT FIRST DISCUSSION WAS NOT GOOD. THEY CLAIMED THAT THEY DID NOT HAVE A RECORD OF THIS AS A CONTINUING PROBLEM AND WOULD NOT BE ABLE TO GIVE ME ANY ASSURANCES THAT IT WOULD NOT HAPPEN AGAIN. I NOTE THAT THE PART NUMBER OF THE NEW BOLT JUST INSTALLED IS THE SAME AS THE OLD BOLT INSTALLED IN 2013. WE WERE VERY LUCKY NOT TO BE INVOLVED IN A SERIOUS ACCIDENT AND WITHOUT SOME CLEAR ASSURANCES THAT BMW UNDERSTAND HOW TO FIX THIS CONTINUING PROBLEM I AM VERY WORRIED ABOUT DRIVING THE CAR. AT THE TIME OF THE BOLT FAILURE WE WERE DRIVING AT ABOUT 20MPH THROUGH THE CENTER OF THE TOWN OF STRATFORD CT AND JUST MANAGED TO PULL OFF THE ROAD INTO A TRAIN STATION PARKING LOT.