2012 BMW X5 Complaints

TL* THE CONTACT OWNS A 2012 BMW X5. WHILE DRIVING AT 15 MPH, THE INSTRUMENT PANEL LIGHTS ILLUMINATED AND THE VEHICLE STALLED. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE CONTACT ALSO MENTIONED THAT THE POWER STEERING BELT FAILED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 61,000.

I WAS HIT BY A CAR TURNING LEFT IN FRONT OF ME. LEFT FRONT SIDE AND DOOR HIT. WHEEL KNOCKED AT ANGLE UNDER CAR. STEERING WHEEL AIRBAG BURNED MY RIGHT HAND WHEN IT DEPLOYED.

TRIED TO COMPLETE A 3-POINT TURN INTO A PARKING SPACE WHEN PLACING VEHICLE FROM REVERSE INTO DRIVE, THE VEHICLE UNASSISTED IT ACCELERATION AND WOULD NOT BRAKE NOR STEER; THUS CAUSING MYSELF TO CRASH HEAD ON INTO A CONCRETE BARRIER.

TL* THE CONTACT OWNS A 2012 BMW X5. WHILE DRIVING 70 MPH, THE SUN ROOF GLASS EXPLODED. THE SUN ROOF WAS COVERED; THEREFORE, THE FRACTURED GLASS DID NOT PENETRATE THE VEHICLE. THERE WERE NO INJURIES. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE SUN ROOF WAS REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 47,000.

WHILE IDLING IN THE MIDDLE OF THE NIGHT, A ROARING NOISE ALL OF A SUDDEN STARTED UNDERNEATH THE CAR. AS I STARTED MOVING, THE NOISE SEEMED TO FOLLOW THE ENGINE ACCELERATION AND GOT LOUDER. THE STEERING WHEEL STARTED GETTING HARDER TO MANIPULATE AND THE NOISE GOT LOUDER AT EACH STEER. I WAS IN A DIFFERENT STATE, ABOUT 40 MILES FROM MY HOUSE. BY THE TIME I GOT TO MY HOUSE, THE STEERING WHEEL WAS ALMOST IMPOSSIBLE TO MANEUVER. I PARKED THE CAR TO TAKE IT TO THE DEALER THE NEXT MORNING. THAT MORNING, WHEN I STARTED THE CAR FOR THE DEALER, THE NOISE WAS LIKE A CRACKING NOISE AND THE STEERING WHEEL WAS STUCK. I CALLED ROADSIDE ASSISTANCE TO TOW THE CAR TO THE BMW OF MANHATTAN DEALER. AMONG OTHER THINGS, THEY FOUND: POWER STEERING RESERVOIR EMPTY, CONNECTIONS ON PRESSURE RETURN LINES LEAKING, GASKETS SEALS LEAKING. AFTER THEY FIXED THE CAR, I STARTED HAVING STEERING ISSUES. THE STEERING WHEEL NOW HAS AN EXTREMELY WIDE PLAY, THE CAR IS ROCKING AT THE SLIGHTEST BUMP, PULLING LEFT OR RIGHT WHEN BRAKING. MOREOVER, WHEN ON A HIGHWAY AT ABOUT 55MPH, ANY ROUGH OR PATH HOLE WOULD THROW THE CAR ON A ZIG ZAG AND I HAVE TO FIGHT WITH THE STEERING WHEEL TO KEEP THE CAR FROM VEERING ONTO OTHER CARS RUNNING BY. I RETURNED THE CAR 3 TIMES TO THE SAME DEALER, 10/07 AND 10/23 AND AFTER KEEPING THE CAR FOR DAYS, THEY SAY CANNOT REPLICATE MY COMPLAINT. IN THE MEANTIME, I SENT THEM COUNTLESS OF EXPLICATIVE EMAILS AND COPIED BMW CUSTOMER SERVICE TO NO AVAIL. I HAD TO GO TO OPEN ROAD BMW OF EDISON NJ ON 12/0314, 2/13/15 AND AT THE 3RD TIME ON 3/31/15 AND AT 34,500 MILES, THEY FOUND OUT THIS: EXCESSIVE PLAY INSIDE STEERING RACK, DROPPED SUBFRAME, BLED THE SYSTEM, REPLACED STEERING RACK. ON 4/3/- 4/5/15, I AM STILL HAVING SUDDEN PULLS ON BRAKING AND UNEVEN ROADS I LEARNED BMW RECALLED 2009- 2012 X5D SAV VEHICLES FOR STEERING WHEELS ISSUES. MY CAR IS JAN 2012. IT HAS NEVER BEEN RECALLED. *TR

I WAS DRIVING 50 MPH HOUR AND ENGINE HALTED. THE ENGINE LIGHT CAME ON AND QUICKLY LOST POWER. THE VEHICLE WOULD THEN ONLY GO 40 MPH AND HAD VERY LITTLE POWER. *TR

DURING NORMAL OPERATION OF VEHICLE AT 70 MPH VEHICLE ABRUPTLY SLOWS DOWN BELOW 45 MPH, IN THE DASH " ENGINE MALFUNCTION, ENGINE OPERATING AT REDUCED OUTPUT. POSSIBLE TO CONTINUE. DRIVE WITH CAUTION. HAVE THE SYSTEM CHECKED BY THE NEAREST BMW CENTER" WARNING COMES ON THE DISPLAY. UNSAFE TO DRIVE CAR ON HIGHWAY BECAUSE AT ANYTIME CAR CAN SLOW DOWN ON ITS OWN. *TR

I WISH THIS COMPLAINT TO BE MADE PUBLIC. THIS VEHICLE HAS HAD VALVETRONIC MOTOR COMPONENTS REPLACED THREE TIMES, 5/2012, 10/2013 AND 1/2015. IN THE FIRST 34 MONTHS OF OWNERSHIP, IT SPENT ABOUT 60+ DAYS IN SERVICE UNDER WARRANTY. THE VEHICLE NOW HAS LESS THAN 29500 MILES ON IT. I REQUESTED THAT BMW TAKE THIS CAR BACK AS AN EARLY LEASE RETURN, AND ALLOW ME TO SKIP THE LAST TWO MONTHS OF LEASE PAYMENTS. BMW DENIED MY REQUEST. THE MOST RECENT INCIDENT HAPPENED ON 12/23/2014. WHILE DRIVING 65MPH IN THE DARK, POURING DOWN RAIN OF RUSH HOUR MORNING COMMUTE, THE CHECK ENGINE LIGHT CAME ON, AND SAID "MAY BE OPERATING UNDER REDUCED POWER." THE CAR QUICKLY LOST POWER, AND COULD ONLY DO 25 MPH AS I TRIED TO SAFELY NAVIGATE MYSELF OFF OF THE HIGHWAY AS I RAPIDLY DECELERATED. ON THE SERVICE TICKET I WAS GIVEN AT THE DEALERSHIP ON 1/20/2015 WHEN THE REPAIR WAS COMPLETED, IT SAYS: "FAULTY VVT MOTOR AND ECCENTRIC SHAFT MECHANICAL TOLERANCES. FOLLOWED AND COMPLETED SIB 12 14 10. REPLACED ECCENTRIC SHAFT WITH ECCENTRIC SHAFT MOTOR. CLEARED FAULTS AND COMPLETED. DURING REPAIR CRANK CASE VENT PIPE CAME APART DUE TO BRITTLE MATERIAL. ALSO WHEN REFITTING UPPER RIGHT MICRO FILTER/ENGINE COWL TRIMMING CAME APART DUE TO BRITTLE MATERIAL." UNFORTUNATELY, THIS CAR IS A LEASE, AND I AM CONCERNED THAT BMW WILL SELL THIS CAR TO SOMEONE ELSE. IT IS A SAFETY HAZARD. I HAVE REFUSED TO DRIVE THIS VEHICLE OFF THE DEALER'S LOT, AND HAVE LEFT IT PARKED THERE SO I MAY START THE LEASE RETURN ASAP. I HAVE A MORAL OBLIGATION TO KEEP OTHERS SAFE, AND WILL POST UPDATED SERVICE RECORD INFORMATION TO THE CARFAX REPORT FOR THIS VIN. BMW SHOULD BE FORCED TO ANSWER TO THIS PROBLEM. *TR

THERE IS A RECALL CAMPAIGN 11V-521: REPLACE ATHE AUXILIARY COOLANT PUMP FOR TURBOCHARGER FOR THE BMW E70 YET WHEN THE DEALER CHECK MY VIN # THIS RECALL IS NOT LISTED. MY VEHICLE NEED A NEW COOLANT PUMP AND I HAVE TO PAY FOR IT? *JS

PURCHASED NEW 2012 X 5 IN AUGUST 2011. IN JULY 2014 CAR VIBRATED ON TURNS IN STEERING COLUMN AND THOUGHT IS WAS THE NEW TIRES, THEY SAID IT WAS THE CIRCUMFERENCE ON ONE OF THE TIRES, INSTALLED NEW SET. STILL THE VIBRATION OCCURRED....TURNS OUT IS TRANSFER CASE AND $6200.00. THEY COVERED ALL BUT 1300.00 OF MINE AT THE DEALER LEVEL. FRIEND BOUGHT SAME VEHICLE IN OCTOBER 2011 SAME DEALER AND I EXPLAINED PROBLEM TO HER AND SHE HAD THE SAME SYMPTOMS AND ALMOST IDENTICAL MILEAGE. HER TRANSFER CASE ALSO BAD THE SAME MONTH MINE WAS. SHE HAD TO FIGHT WITH BMW BECAUSE SHE HAD OVER 75,000. AT FIRST HER ASSISTANCE ON THE REPLACEMENT WAS DENIED, THEN AFTER CALLS SHE ACTUALLY HAD ALL BUT 500.00ISH PAID. DEALER SAID THEY RARELY HAD TO REPLACE A TRANSFER CASE AND IT WAS A FLUKE- WE DIDN'T THINK SO. FAST FORWARD, BOTH CARS NOW 10,000 MILES LATER EACH ( NOVEMBER 2014)"SMOKE" UPON STARTING IF THEY SIT FOR A FEW DAYS (THE "STEAM" CLOUD IS HUGE). WE BOTH HAD TO ADD OIL WHICH THEY SAY IS NORMAL AFTER AN OIL CHANGE LESS THAN 7000 MILES AGO. DEALER SAYS IT IS NORMAL ON THE OIL ADDITION AND NORMAL SMOKE- CONDENSATION- THIS TIME WE TOOK THEM IN THE SAME DAY AND HAD THEM SIT OVER THE WEEKEND. PEOPLE JUMP BACK FROM MINE BECAUSE THEY ARE SCARED! NOW A WEEK LATER, BOTH SMELL OF ANTIFREEZE WHEN LEFT RUNNING A FEW MINUTES PARKED WITH THE HEAT ON. TOO MANY COINCIDENCES. THIS IS MY THIRD BMW- BUT FIRST TIME WITH PROBLEMS. JUST READ ONLINE ABOUT OTHER TRANSFER CASE ISSUES WITH THAT MODEL YEAR. WE BELIEVE AS THESE MODELS AGE, AND PEOPLE HAVE MORE MILES ( WE ARE BOTH REALTORS SO WE HAVE VERY HIGH MILEAGE) THIS TRANSFER CASE WILL FAIL. I BELIEVE IT IS A FAULTY PART AND NEEDS TO BE RECALLED. AT THE RATE WE DRIVE WE WILL NEED ANOTHER TRANSFER CASE IN 2 YRS. *TR