2017 BMW X5 Complaints

The contact owns a 2016 BMW X5-Diesel. The contact received notification of NHTSA Campaign Number: 21V586000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact spoke with a dealer, and the dealer confirmed that part was not yet available. The contact had not experienced a failure. The manufacturer was made aware of the issue. VIN tool confirms parts not available.

On July 30, 2021, my 2017 BMW X5 35d, which had only about 49,000 miles on it and which had been serviced only six weeks before, died without warning. My son and I could have been killed. The car went into Park and had to be towed on a flatbed to the dealer. After 5 days of no word, the dealer falsely accused me of putting gasoline in my diesel vehicle. The dealer eventually determined that the high-pressure fuel pump had failed, which caused exactly the problem listed in BMW's July 29, 2021 recall notice to its dealers: it caused metal fragments to contaminate the entire fuel system. BMW initially advised me that it had no "recall remedy," but when it did, it would replace the fuel pump but would not repair the nearly $13,000 in damage to the fuel system that the fuel pump failure caused. BMW eventually relented and advised it will complete all repairs caused by the fuel pump failure. But it has declined to reimburse me for the "overage" charges I've incurred in towing the vehicle to the dealer and in connection with the rental vehicle they obtained for me. And of course, not a single apology for the harrowing experience that could have resulted in our deaths, nor for the considerable inconvenience caused by this defect that BMW has known about for years.

Front passage door becomes unlocked/ not secure while driving My doors are set to auto-lock when I drive off. Today’s incident occurred when I hit a normal bump in the road. I heard a pop, which was the front passenger door unlocking. This jarred the door from the locked position to rattling in the door frame. The car’s auto lock issue is activated therefore, it’s trying to lock the door. Then car system reports a need to stop the car to prevent rolling as the doors are not secure. It Goes without saying how dangerous this is. Searchers this issue In the Internet. Seems some X5 owners reporting a issue with the door cables? Saw no recall. My car is out of warranty but this is a serious safety issue BMW should address Help! Note, this bumpis located in the parking lot entrance to my office’s garage.

I was driving down the highway at approximately 55mph when the sunroof exploded. Fortunately the sunroof sliding cover was closed and the glass did not enter the car. I did see some pieces flying down the highway behind me. I was not driving under any overpass at time, nor did I hear or see any rocks or objects hit the glass.

THE CAR STOPPED WITHOUT ANY WARNING 3 TIME IN THE MIDDLE OF THE ROAD WHILE DRIVING MY WIFE AND KIDS INSIDE THE CAR. I CONSIDER VERY LUCKY THIS HAPPENED ON COUNTY ROAD TWO TIME AND ONES IN THE SHOPPING CENTER PARKING LOT, INSTEAD OF MIDDLE OF THE HIGHWAY. I HAVE TAKEN THE CAR TO THE DEALERSHIP FOR THE SECOND TIME THEY ARE STILL TRYING TO FIGURE OUT WHAT'S WRONG WITH GAUGES. LAST TIME IT HAPPENED WAS 11/13 WHILE MY WIFE WAS DRIVING WITH THE DAUGHTER TO DOCTOR'S APPOINTMENT, GAS READING SHOWS ABOVE 1/4 TANK AND 146 MILES REMAINING (I HAVE PICTURES OF THE CLUSTER). BUT THE CAR ABRUPTLY STOP TWITHOUGHT ANY WARNING WHICH WILL BE A DEADLY SITUATION IF HAPPENED IN THE HIGHWAY. THE REASON FOR IT TO STOP WAS NO GAS IN THE TANK THOUGH IT GIVES A READING OF OVER 1/4 TANK 146 MILES REMAINING. MY LAST VISIT TO THE DEALER WAS ABOUT A MONTH BACK AND I WAS TOLD THEY REPLACED THE GAS TANK AND THE SENSOR INSIDE THE TANK WHICH WAS COVERED UNDER VEHICLE WARRANTY. I FEEL VERY UNSAFE DRIVING THIS CAR, I HAVE REPORTED THE ISSUES BMW NA CUSTOMER SERVICE AND THE CAR IS WITH BMW OF ROCKVILLE.

TL* THE CONTACT OWNS A 2017 BMW X5 EQUIPPED WITH DUNLOP RUN FLAT TIRES, TIRE LINE: SPORT MAXX SP, TIRE SIZE: 315/35/R20, DOT NUMBER: (UNKNOWN). THE CONTACT STATED THAT ON THE DAY THE VEHICLE WAS PURCHASED, THE VEHICLE WAS TAKEN BACK TO THE DEALER DUE TO LOW TIRE PRESSURE ON THE PASSENGER'S SIDE REAR TIRE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 15 MPH, THE PASSENGER'S SIDE REAR TIRE EXPERIENCED A BLOWOUT. THE CONTACT DROVE THE VEHICLE TO HER RESIDENCE. AN INDEPENDENT MECHANIC OBSERVED THE TIRE AND STATED THAT THE TIRE WAS DEFECTIVE. THE TIRE WAS REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE ON THE VEHICLE WAS 27,000. THE TIRE FAILURE MILEAGE WAS 2,000.

TL* THE CONTACT OWNS A 2017 BMW X5. THE CONTACT STATED THAT WHILE ATTEMPTING TO MOVE FROM A STOP, THE ACCELERATOR PEDAL WAS DEPRESSED AND THE REAR SUSPENSION RESPONDED BEFORE THE FRONT SUSPENSION. THE CONTACT CALLED AN INDEPENDENT MECHANIC AND SCHEDULED AN APPOINTMENT. NEITHER THE DEALER NOR THE MANUFACTURER WERE MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 53,100.

I HAVE A 2017 BMW X5 35D AND THE TRANSMISSION BROKE DOWN WITHOUT A WARNING WHILE I WAS IN MOTION ON THE CITY STREET . I LOST THE ENGINE POWER BUT I WAS ABLE TO AVOID AN ACCIDENT BY PULLING THE CAR ON THE SIDE . I CHECKED THE FAULT MESSAGE ON THE DISPLAY AND IT SHOWED "TRANSMISSION MALFUNCTION YOU CAN CONTINUE TO DRIVE AT MODERATE SPEED " . I WAS ABLE TO DRIVE THE CAR HOME AT 30 MILES PER HOUR MAXIMUM SPEED . WHILE AT HOME I CALLED A TOW TRUCK TO TAKE THE CAR TO THE BMW DEALERSHIP FOR EVALUATION AND REPAIR . I AM GLAD THAT I AM SAFE IT COULD HAVE BEEN A LOT WORSE IF IT WOULD BROKE DOWN ON THE INTERSTATE .

SATURDAY FEB 8, 2020 AT APPROX 1:30PM I WAS DRIVING IN MY 2017 BMW X5 M ON HWY 101 FROM PISMO BEACH,CA WHERE WE LIVE TO SANTA BARBARA,CA TO SHOP FOR A DRESS FOR MY 12 YEAR OLD DAUGHTERS UPCOMING VALENTINES DANCE SHE IS HAVING. ABOUT 40 MIN INTO THE DRIVE GOING 65 MI PER HOUR, IT WAS A BEAUTIFUL CLEAR, SUNNY DAY WITH TEMPS APPROX 65 DEGREES.I WAS ENJOYING MY DRIVE AND COULD NOT SEE A CAR INFRONT OR BEHIND MY FOR MILES-OUT OF NOWHERE, I HEARD WHAT SOUNDED LIKE A LOUD SHOTGUN EXPLOSION INSIDE THE CAR.AS SHATTERED GLASS RAINED DOWN AND SLIVERS OF GLASS BLEW ALL AROUND IN THE CAR, MY HEART WAS POUNDING AND MY HANDS BEGAN TO SHAKE, MY MIND SWIRLED AS TO WHAT IN THE WORLD JUST HAPPENED! MY FIRST THOUGHT IS WE HAD BEEN SHOT AT FROM SOMEONE IN THE HILLS WE WERE TRAVELING THRU? WIND BLEW THROUGH THE HUGE HOLE IN MY MOONROOF THAT JUST MOMENTS AGO WAS CLOSED AND SOLID. SHARDS AND PIECES OF GLASS CONTINUED TO FALL ON MYSELF AND MY 12 YEAR OLD DAUGHTER. SHE CALLED OUT TO ME "WHAT HAPPENED MOM!? ARE WE BEING SHOT AT?" I TOLD MYSELF TO STAY CALM AND FOCUS ON GETTING OURSELVES TO SAFETY. I FOUND THE NEXT EXIT AND PULLED OFF THE HIGHWAY. I IMMEDIATELY CALLED 911 AND THEY SENT TWO OFFICERS IN TWO DIFFERENT PATROL CARS. MY DAUGHTER AND I GOT OUT OF THE CAR- PIECES OF GLASS IN OUR HAIR AND EVEN DOWN THE BACK OF OUR PANTS AGAINST OUR SKIN. WE COULD NOT FIGURE OUT HOW TINY PIECES OF GLASS COULD GET INTO OUT VERY FITTING JEANS AND I HAD A BELT AND HEAVY SWEATER OVER THEM. WE DID NOT TOUCH ANYTHING AND WANTED TO HIGHWAY PATROL TO SEE THE CAR EXACTLY AS IT LOOKED. WHEN THEY ARRIVED, THEY LOOKED AROUND THE WHOLE EXTERIOR OF THE CAR AND THEN LOOKED INSIDE. AFTER CAREFUL INSPECTION, ONE OFFICER SAID " THIS DOES NOT LOOK RIGHT, THE GLASS IS BLOWN OUT OF THE CAR, NOT INWARD AS WOULD HAPPEN IF SOMETHING WAS THROWN OR SHOT AT THE CAR. LONG STORY SHORT OFFICER FOUND IT WAS THE DEFECTIVE MOON ROOF.

WHILE MY WIFE WAS DRIVING TO WORK THE VEHICLE LOST POWER AND STALLED. SHE HAD JUST TURNED OFF THE HIGHWAY, AND ONTO A SIDE STREET. SHE WAS STUCK IN THE MIDDLE OF THE ROAD AND HAD TO BE TOWED. THE VEHICLE WOULD NOT RE-START AND WOULD NOT ENGAGE TO NEUTRAL, SO THE TOW TRUCK DRIVER HAD TO USE SKID BLOCKS. BMW INSPECTED AND FOUND THE FUEL PUMP HAD FAILED AND CONTAMINATED THE ENTIRE FUEL SYSTEM WITH SWARF. THIS LEAVES THE DRIVER AND VEHICLE IN A DANGEROUS POSITION AS THE VEHICLE COMPLETELY STALLS WITH NO PRIOR WARNING.