2025 BMW X5 Complaints

The contact owns a 2025 BMW X5. The contact stated that while his wife was stopped alongside a curb to converse with an associate, the engine started revving with the brake pedal depressed. The contact stated that the failure had occurred three times. The contact stated that the vehicle had unintendedly accelerated to 60 MPH. The contact stated that his wife was frantically pumping the brake pedal until the vehicle came to a complete stop. There was no warning light illuminated. The vehicle was towed to a local dealer where it was inspected, and the contact was advised that the failure was not duplicated and the cause of the failure could not be determined. The contact stated that a software update was performed. The manufacturer was notified of the failure. The approximate failure mileage was 2,000.

My vehicle is only 7 months old. I was driving the vehicle on [XXX] in Tampa between [XXX] and [XXX] at a speed of between 55 and 70 miles per hour and all of the sudden I heard a very loud BOOM and the sound of wind. I stopped in the median and my windows were fine, but I realized that my sun roof exploded. Nothing hit the sun roof to cause it to explode. I have done some research and this has happened to other people on this same model. BMW has refused to recognize that this is a product or manufacturing defect and has refused to cover the cost of the repair. I am concerned about this, but I am more concerned that this is a safety issue. The sun roof was closed and the inside cover was also closed, so the window pieces did not fell on me. I use the car to visit my grandchildren and I am very concerned that if that would have happened with them inside, they could have gotten hurt. BMW is taking advantage of insurance laws and washing their hands, until someone gets hurt. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2025 BMW X5. The contact received notification of NHTSA Campaign Number: 24V104000 (Electronic Stability Control (ESC), Service Brakes, Hydraulic); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted and confirmed that parts were not yet available. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms part not available.

The contact owns a 2025 BMW X5. The contact received notification of NHTSA Campaign Number: 24V104000 (Electronic Stability Control (ESC), Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2025 BMW X5. The contact received notification of NHTSA Campaign Number: 24V104000 (Electronic Stability Control, (ESC), Service Brakes, Hydraulic); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2025 BMW X5. The contact received notification of NHTSA Campaign Number: 24V104000 (ELECTRONIC STABILITY CONTROL (ESC), SERVICE BRAKES, HYDRAULIC); however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

Going 75mph, 16 degrees Fahrenheit out. Car temp was 68 degrees. Loud explosion, panoramic roof glass shattered. From direction of glass looks like it exploded from the inside. Did not hear anything hit car beforehand. Happened out of nowhere.

Vehicle shut off at a stop light and would not restart received a Drivetrain malfunction: Driving not possible. Call Roadside Assistance. message. Have had the vehicle two weeks and has only 710 miles on the odometer. The vehicle was stuck on the highway and unable to move or restart the vehicle the police had the vehicle towed out of the way. Very dangerous situation could have been hit by another vehicle very easily. The vehicle is currently stuck in my driveway until it can be towed to the BMW dealer for repair!

This is an open defect that has been open for close to a year. This seems excessive for the manufacturer to come up with a fix. I have not experienced this problem but am concerned about it because it’s safety related

The contact owns a 2025 BMW X5. The contact received notification of NHTSA Campaign Number: 24V104000(Electronic Stability Control(ESC), Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated while driving approximately 25 MPH and approaching a motorcycle, the brake pedal was depressed, but the vehicle failed to respond and crashed into the motorcycle. The motorcycle driver sustained injury and was transported by ambulance. The contact did not sustain any injury and drove from the scene. A police report was filed, but the contact did not have the police report information available. The local dealer was contacted and offered a temporary fix because the recall remedy was not yet available. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.