2009 BMW X5 Complaints

THE HEATED SEATS IN MY 2009 BMW X5 GOT SO HOT THAT IT BURNED A HOLE THROUGH MY LEATHER SEAT AND MY CLOTHING. THERE IS A BURNING SMELL WHEN I TURN IT ON. I'M UNABLE TO USE IT NOW.

WHILE DRIVING AT SPEEDS UP TO 70 MPH, THE VEHICLE SHUTS OFF COMPLETELY WITH NO WARNING SIGNS. WHEN VEHICLE SHUTS OFF, ALL SYSTEMS ARE COMPLETELY OFF INCLUDING POWER STEERING, ANTILOCK BRAKING, THE ENGINE ITSELF, ALL ELECTRICAL SYSTEMS, LIGHTS - EVERYTHING COMPLETELY POWERLESS. THE CAR WILL THEN NOT START FOR 10-15 MINUTES, BUT NO CHECK ENGINE LIGHTS, AND MOST IMPORTANTLY NO ERRORS LOGGED IN THE COMPUTER. THE FIRST 2 TIMES THIS HAPPENED WAS ON A FREEWAY AT 60-70MPH CRUISING SPEED. NO SOUNDS OR WARNINGS THE X5 IMMEDIATELY SHUTS OFF. WE HAVE BEEN FORTUNATE ENOUGH TO AVOID A MAJOR ACCIDENT OR SEVERE INJURY/DEATH THIS COULD EASILY CAUSE. THIS HAPPENED 5 TIMES OVER A 14 MONTH PERIOD, EVEN AFTER 2 BMW CERTIFIED FIXES. AFTER THE FIRST INCIDENT, WE BROUGHT IT DIRECTLY TO BMW NORTHWEST IN FIFE WA. THE SERVICE DEPARTMENT EXAMINED THE VEHICLE, TALKED WITH BMW US HEADQUARTERS - THEIR RECOMMENDATION WAS THAT WE PAY $800 TO HAVE THE ENTIRE FUEL SYSTEM CLEANED, AND THE CAUSE OF THE PROBLEM WAS LIKELY DEBRIS IN THE FUEL LINES. WE CONSENTED TO THE FIX AND PAID FOR THE REPAIR. AFTER GETTING THE VEHICLE BACK IT HAPPENED 2 ADDITIONAL TIMES. ONCE AGAIN ON A FREEWAY GOING 60 MPH, ANOTHER TIME ON A SIDE STREET GOING 30 MPH. WE THEN TOOK IT BACK TO BMW NORTHWEST, THEY FOUND THAT THERE WERE 3 PARTS IN THE FUEL SYSTEM THAT HAD NOT BEEN 'RECALLED' BUT WERE UNDER SOME TYPE OF WARRANTY. CLAIMED IT WAS A FREE $3500+ REPAIR, WE TOOK IT HOME AFTER THE 'FIX'. 3 MONTHS LATER, THE SAME ISSUE OCCURRED 1 TIME WHILE DRIVING THE VEHICLE AT ABOUT 35 MPH. TOOK IT BACK TO BMW NW AGAIN, THIS TIME THEY ARE CLAIMING 3 FUEL INJECTORS NEED TO BE REPLACED (BUT THEY RECOMMEND ALL 6, EVEN THOUGH THEY WERE PREVIOUSLY DETERMINED NOT TO BE THE CAUSE OF THE ISSUE). THEY WANT TO 'ELIMINATE' THE POSSIBILITY WITH THE SAID FIX BUT BELIEVE THAT IS LIKELY NOT THE CAUSE AND THE ROOT IS ELECTRICAL ISSUES.

IN HEAVY TRAFFIC, THE VEHICLE LOST POWER UNEXPECTEDLY. THE FUEL INJECTOR MALFUNCTIONED. THIS WAS DUE TO WATER LEAKING TO THIS AREA AS IT IS NOT PROPERLY PROTECTED.

TL* THE CONTACT OWNS A 2009 BMW X5. THE CONTACT STATED THAT AN ABNORMAL NOISE COULD BE HEARD FROM THE REAR OF THE VEHICLE WHILE TRAVELING VARIOUS SPEEDS. THE FAILURE OCCURRED WITHOUT WARNING. BMW OF DENVER DOWNTOWN (1040 S COLORADO BLVD, DENVER, CO) DIAGNOSED THAT THE DRIVESHAFT WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 68,247.

DRIVING ON THE EXPRESSWAY WITH MY 4 YEAR OLD SON AND GAS PEDAL WOULD NOT RESPOND AND ALL OF THE SUDDEN THE DASH LIGHTS UP WITH DSC 4X4 ERROR ALSO BATTERY LIGHT AND HAND BRAKE LIGHT CAME ON. ENGINE STARTED TO ACCELERATING UNCONTROLLABLY AT THIS TIME AND THE CHECK ENGINE LIGHT CAME ON WITH WHAT IT SEEMED AS HALF FULL . THROTTLE WENT UNRESPONSIVE AND THE CAR STARTED SLOWING DOWN . MOVED OVER TO SIDE OF THE ROAD AND THE CAR SHUT OFF AS I AM TRYING TO PARK IT . NEEDLES TO SAY THIS IS A MAJOR ISSUE THAT CAUSED MY CAR TO SHUT DOWN IN THE MIDDLE OF THE EXPRESSWAY WHILE DRIVING AT 60 MPH NOT TO MENTION IT PUT MY SONS LIFE IN DANGER.

VEHICLE IS SUBJECT TO RECALL 12V550000 DUE TO IDLER PULLEY BOLT WHICH CAN BREAK, CAUSING ACCESSORY DRIVE BET TO DISLODGE AND LOSS OF POWER STEERING, ALTERNATOR, ETC. THIS VEHICLE'S IDLER PULLEY AND BOLT WERE REPLACED AS PART OF THE RECALL 2.5 YEARS AND 35,000 MILES AGO, BUT EXPERIENCED THE EXACT SAME FAILURE, AGAIN, LAST MONTH. BMW USA AND THE LOCAL DEALER WERE CONTACTED, BOTH REFUSED TO FIX THE ISSUE, STATING THAT THE REPAIR IS ONLY VALID FOR TWO YEARS. THE NEW IDLER PULLEY BOLT THAT WAS INSTALLED SHEARED OFF AT ITS MOUNTING POINT, JUST AS THE ORIGINAL BOLT THAT WAS SUBJECT TO RECALL DID. IT IS CLEAR THAT THE REPLACEMENT BOLT IS SUBJECT TO THE SAME FAILURE AS THE ORIGINAL - WORSE, AS THIS FAILURE OCCURRED IN UNDER 3 YEARS AND 40,000 MILES, IT APPEARS THAT THE "FIX" IS WORSE AND MORE DANGEROUS THAN THE ORIGINALLY RECALLED PART. IN MY VEHICLE, THE PULLEY BOLT SNAPPED WHILE THE VEHICLE WAS BEING DRIVEN ON A CITY STREET, CAUSING A "BANG" NOISE AND THE COMPLETE LOSS OF POWER STEERING.

TL* THE CONTACT OWNS A 2009 BMW X5. WHILE DRIVING, THE CONTACT SMELLED SOMETHING BURNING FROM THE AIR CONDITIONING VENTS AND SMOKE BEGAN TO FILL THE VEHICLE. THERE WERE NO WARNING INDICATORS ILLUMINATED PRIOR TO THE FAILURE. THE FAILURE OCCURRED NUMEROUS TIMES, WHICH RESULTED IN A CRASH. A POLICE REPORT WAS FILED. THERE WERE NO INJURIES. THE CONTACT RECEIVED A NOTICE FOR NHTSA CAMPAIGN NUMBER: 17V683000 (ENGINE AND ENGINE COOLING). THE VEHICLE WAS TAKEN TO THE DEALER (BMW OF SOUTH ATLANTA, 4171 JONESBORO RD, UNION CITY, GA 30291 (770) 969-0755). THE VEHICLE WAS NOT REPAIRED. THE CONTACT WAS INFORMED THAT PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 160,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2009 BMW X5. THE CONTACT STATED THAT WHEN STARTING THE VEHICLE TO DRIVE, A BURNING ODOR EMITTED INTO THE VEHICLE VENT. THE VEHICLE WAS TAKEN TO LAUDERDALE BMW OF PEMBROKE PINES DEALER, LOCATED ON 14800 SHERIDAN PINES, FL 33028, PHONE: (954) 620-5050, WHERE IT WAS REJECTED TO BE SERVICED DUE TO THE REMEDY PART FOR THE RECALL REPAIR WAS NOT AVAILABLE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: (FUEL SYSTEM, GASOLINE) AND 17V683000 (ENGINE AND ENGINE COOLING) HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS CONTACTED AND MADE AWARE OF THE FAILURE AND INFORMED THAT THE PART WAS NOT AVAILABLE FOR THE REPAIR. THE APPROXIMATE FAILURE MILEAGE WAS 100,000. PART DISTRIBUTION DISCONNECT AND VIN TOOL CONFIRMS PART NOT AVAILABLE.

TL* TAKATA RECALL. THE CONTACT OWNS A 2009 BMW X5. THE CONTACT WAS UNABLE TO SELL THE VEHICLE BECAUSE THE MANUFACTURER HAD NOT SUPPLIED THE REMEDY AND PARTS FOR NHTSA CAMPAIGN NUMBERS: 16V071000 (AIR BAGS), 16V364000 (AIR BAGS), AND 16V746000 (FUEL SYSTEM, GASOLINE). THE DEALER WAS NOT CONTACTED BECAUSE THE INTERIM NOTICE DID NOT SPECIFY WHEN THE REMEDY AND PARTS WOULD BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. *TT CONSUMER STATED BRAKE FAILURE DUE TO MARTER CYLINDER LEAK.*JB

TL* THE CONTACT OWNS A 2009 BMW X5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V746000 (FUEL SYSTEM, GASOLINE). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. D. PATRICK BMW IN EVANSVILLE, INDIANA WAS MADE AWARE OF THE RECALL AND STATED THAT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE RECALL. THE CONTACT EXPERIENCED A FAILURE WITH THE VEHICLE RELATED TO THE RECALL IN WHICH THE VEHICLE WOULD NOT START WHEN PROMPTED. THE FAILURE MILEAGE WAS UNKNOWN. PARTS DISTRIBUTION DISCONNECT.