2015 BMW X5 Complaints

I have a recall notice for an EGR cooler in my 2015 BMW x5 diesel. At first there was no part available, for at least a year. Now a part has been available since September 2022. I sold the vehicle to my son in Roanoke, VA in September 2022. His dealer claims he can't get the part. This is a SAFETY issue. My original dealer in California had the part, but is telling my son he no longer has a part and in order to get a part from the warehouse, my son's Roanoke dealer HAS to be part of the Penske auto system. The Roanoke, VA dealer was sold around September 2022 and has been totally inept, can't get the part, made some other repair which was incorrect and now my son is driving a safety defective vehicle. This may not be the proper place to make a report, however the recall notice says to make a report, gives a website and says I can get information at the website, but not true. Additionally, the printed phone number does not work.

The contact owns a 2015 BMW X5. The contact stated while driving 70 MPH, there was an erroneous message indicating the wrong fluid and that the vehicle had 200 miles before service was needed. The vehicle was taken to the dealer and the contact was informed that the SCR system needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and stated that the vehicle was not covered because the failure was not under recall. The failure mileage was 111,043.

While driving at 65 mph a faint whirring noise could be heard. Then without warning a loud bang was heard and felt under driver’s seat. Transmission showed neutral and abs, parking brake, and drive train warnings showed on dash. I was able to coast to right shoulder and stop. Looking under vehicle, I could see front driveshaft hanging down and oil leaking out of transfer case.

I purchased the vehicle in Feb 2022. I received a call from my dealer about the recall last week, they said they would perform the repair on 01/26/23. I picked the vehicle up the next day without them having performed the repair because the VIN still shows "remedy not available". The dealer did not even assess the safety issue when the car was brought in. I do not know if the car is safe to drive. Neither the dealer nor BMW have set expectations for when the recall is to be performed. What do I do next?

The contact owns a 2015 BMW X5. The contact received notification of the NHTSA Campaign Number: 21V907000 (Power Train) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The local dealer was notified of the recall notice and confirmed that the parts were not available for the recall remedy. The manufacturer was notified of the issue and the contact was informed that the parts were not available. The contact had not experienced a failure. Parts distributions disconnect.

The contact owns a 2015 BMW X5. The contact received notification of NHTSA Campaign Number: 21V907000 (Fuel System, Diesel) however, the part to do the repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that several unknown local dealers were contacted and confirmed that parts were not yet available. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The contact used an ODB scanner and retrieved EGR cooler failure codes. The manufacturer was contacted and was unable to confirm when parts would be available. The approximate failure mileage was 100,000. VIN tool confirms parts not available.

My car has an active SAFETY recall, that was issued in 11/2021. Today is 01/18/2023 and BMW still shows the remedy is unavailable. Safety recalls should not be allowed to be ignored by the manufacturer. It's been over one year since issued & they still can not give any estimated time frame, when they might have a remedy available. This is a safety issue & BMW is a MAJOR manufacturer, a luxury manufacturer. Yet they do not care about their customers after purchase & they aren't standing behind their product. My car is having issues related to this recall & their solution is to charge expensive repairs, all the while ignoring the recall. This is unacceptable. The reasonable time frame to remedy this has passed. Again, how is this legal to ignore a SAFETY recall?????

The contact owns a 2015 BMW X5. The contact stated that while driving at an undisclosed speed, the check engine warning light was illuminated. An independent mechanic went to the residence to diagnose the vehicle. The contact stated that several unknown fault codes were retrieved. The contact received notification of NHTSA Campaign Number: 21V907000 (Fuel System, Diesel) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure but was unable to confirm when parts would be available. The approximate failure mileage was 86,000. VIN tool confirms parts not available.

The contact owns a 2015 BMW X5. The contact received notification of NHTSA Campaign Number: 21V907000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. VIN tool confirms parts not available.

The vehicle lost power and would barely accelerate while I was driving on the Capital beltway in the DC Area. When I took it to the mechanic, we found out that several of the fuel injectors were bad. I researched this issue and found that these vehicles are prone to having this problem and the NHTSA has several service bulletins to address this issue (e.g. SI B01 03 15 ). However, it looks like this specific vehicle is not covered by the extended warranty even though the part numbers on the 2012 covered vehicles are exactly the same! BWM should be held responsible for this