2025 BMW X5 Complaints

I went to BMW of Atlantic City to purchase a BMW X5 2024 in April 2024. We ordered the 2024 vehicle and when we went back to sign the papers were told we were getting the first of the 2025 production- purchased on [XXX]. The dealer did not disclose that the 2024 was recalled for the Integrated Brake Module when we made the deal. They knew at the time there was a recall but did not disclose this information. I recently received a recall notice for my 2025 BMW X5. The dealer stated they do not have the part to fix the issue, and it is the same issue as the 2024's. I went to the dealership and asked them to take my vehicle back as I feel I was deceived. They offered me a price in which I would lose a substantial amount of money on a brand new car. Jeysy Velez - Ass. Finance Manager also stated the 2025 X5's being manufactured at this time, now have the new part in them. So they are fitting new vehicles with the correct part, sold me a vehicle that they knew had a defective part without disclosure. They have no idea when my brand new vehicle will be fixed. They also cannot tell me how many failures and / or accidents has been caused by this issue. The following day Sarah #6020 called me to tell me that they cannot buy my car back nor can they sell any recalled vehicles. So, I cannot sell my vehicle at this time. I stated they sold me a defective vehicle with the old defective part and should take it back. She said there is no remedy available at this time, I cannot sell my car, they will not tell me how many accidents or injuries from this recall. Sarah could not tell me when my car was manufactured or would not tell me. THEY KNEW THERE WAS A RECALL AND DID NOT DISCLOSE THIS INFORMATION. They knew they could not sell the 2024 we requested and switched it with the 2025 that was not officially part of the recall yet, but built it with a defective part. We purchased the car on [XXX] and it was manufactured on 4/2024 as per the label in the door. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORM

The contact owned a 2025 BMW X5. The contact received notification of NHTSA Campaign Number: 24V104000 (Electronic Stability Control (ESC), Service Brakes, Hydraulic,); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. The manufacturer was not made aware of the issue. VIN tool confirms parts not available.

The contact owns a 2025 BMW X5. The contact stated while driving 20 MPH, there was a loud screeching sound detected. While reversing there was a noticeable loud screeching sound heard. While making a turn, there was an abnormal knocking sound detected. There were no warning lights illuminated. The contact received notification of NHTSA Campaign Number: 24V104000 (Electronic Stability Control (ESC), Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The local dealer was contacted. The dealer informed the contact that the vehicle was working as designed. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 2,000. VIN tool confirms parts not available.

The contact owns a 2025 BMW X5. The contact received notification of NHTSA Campaign Number: 24V104000(Electronic Stability Control (ESC), Service Brakes, Hydraulic) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2025 BMW X5. The contact received notification of NHTSA Campaign Number: 24V104000 (Electronic Stability Control(ESC), Service Brakes, Hydraulic); however, the part to do the repair was not yet available. No further information was provided. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2025 BMW X5. The contact received notification of NHTSA Campaign Number: 24V104000 (Electronic Stability Control (ESC)Service Brakes, Hydraulic) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2025 BMW X5. The contact received notification of NHTSA Campaign Number: 24V104000 (Electronic Stability Control (ESC), Service Brakes); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

BMW leased me a defective 2025 x5 sDrive40i vehicle with a known brake defect on May 31, 2024. There is currently no fix or solution they claim.; however, they are currently building the exact same 2025 X5 model at their SC factory and shipping them. The vehicles produced the last 2 weeks are shipping to dealers for delivery to customers without a recall or stop sale order in place. BMW refuses to buyback my vehicle since they cannot tell me if/when they can fix the defective braking module that can substantially affect braking distance and also render dynamic stability control [VSC] inoperable which could lead to a crash and injuries to both occupants, other motorists, pedestrians, and/or property damage. I have made multiple phone calls to BMW without any update on when or if they can fix my vehicle. They knew of thus recall back in February of 2024 and leased me the vehicle in May 2024 and as of today, no remedy is available according to their claims. This is beyond a reasonable amount of time to fix my vehicle or buy it back.

The contact owns a 2025 BMW X5. The contact received notification of NHTSA Campaign Number: 24V104000 (Electronic Stability Control (ESC), Service Brakes); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts unavailable.