2017 BMW X5 Complaints

TL* THE CONTACT OWNS A 2017 BMW X5. THE CONTACT STATED THAT THE ACTIVE DRIVE ASSIST MODULE WAS FAILING. THE CONTACT'S SPOUSE TOOK THE VEHICLE TO SANDY SANSING BMW (186 W AIRPORT BLVD, PENSACOLA, FL 32505, (850) 477-1855) FOR ROUTINE SERVICE AND IT WAS NOTICED THAT THE ANTI-CRASH SYSTEM WAS DAMAGED. THE VEHICLE'S COMPUTER WAS NOT DETECTING CRASH ISSUES OR WARNINGS. WHILE DRIVING, THE VEHICLE FAILED TO DETECT A LARGE AMOUNT OF TRASH AND DEBRIS IN THE MIDDLE OF THE HIGHWAY. THE DEALER STATED THAT THE MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS AWAITING REPAIRS. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 8,461. *TT *TR

WIFE WAS REAR ENDED CAUSING LOSS OF POWER AND CONTROL TO VEHICLE PUSHING HER OVER TRAIN TRACKS IN THE VEHICLE WITH NO CONTROL.

MY BMW X5 2017 HIT MY GARAGE DOOR AFTER I PUT IT IN PARK MODE. I BELIEVE THAT IT WAS CAUSED BY ITS TRANSMISSION PROBLEMS AND THE FAILED HANDBRAKE. ON THAT NIGHT, I STOPPED MY CAR ON A SLIGHTLY INCLINED DRIVEWAY. I TURNED ON THE HANDBRAKE, PUT THE CAR IN PARK MODE, TURNED OFF THE ENGINE, AND THEN STEPPED OUT OF THE CAR. ABOUT 10 SECONDS LATER, THE CAR ROLLED FORWARD AND HIT MY GARAGE DOOR. IT WAS SNOWING THAT NIGHT, BUT THE SNOW WAS LESS THAN ONE INCH. THE CAR DIDN'T SLIP BECAUSE THE FOUR WHEELS ROLLED FORWARD. I TESTED IT A FEW TIMES RIGHT AFTER THE INCIDENT AND THE CAR STILL ROLLED FORWARD WITH THE HANDBRAKE ON AND AFTER SHIFTING TO P MODE. THE TRANSMISSION AND HANDBRAKE FAILED TO WORK SEVERAL TIMES ON THAT NIGHT, BUT I CANNOT RE-GENERATE THE SAME RESULT SINCE THAT NIGHT. WHEN I SEARCHED FOR SIMILAR CASES ONLINE, I FOUND THAT A BMW X5 2012 HAD THE SAME ISSUE IN 2013. BMW DENIED THAT MY CAR HAS ANY ISSUES AFTER INSPECTING IT, IT IS THE SAME RESPONSE TO THE CASE IN 2013. THIS CAR IS UNSAFE FOR PEDESTRIANS AND DRIVERS. WE NEVER KNOW WHEN THE TRANSMISSION AND HANDBRAKE WILL FAIL TO WORK PROPERLY. IT HAPPENED ONCE, AND IT CAN HAPPEN AGAIN ANYTIME, ANYWHERE.

BMW X5 HAS A STORAGE PACKAGE, IT ADDS TWO LASHING RAILS AND 4 LASHING EYES IN CARGO/TRUNK. THE FINISH OF THIS LASHING RAILS IS LIKE A RAZOR. I WAS UNLOADING A BOX AND MY PINKY FINGER GOT TRAPPED INSIDE THIS LASHING RAIL AND IT SLICED THE FINGER SKIN. IT TOOK ABOUT 30 MINUTES TO CONTROL THE BLEEDING FROM FINGER AS LASHING RAILS HAD SLICED GOOD CHUNK OF PINKY FINGER.

WHILE DRIVING ON HIGHWAY TRAVELING AT 55 MPH THE VEHICLE LOST POWER STEERING AND BRAKES WITHOUT WARNING. THE DASHBOARD IT UP SIMULTANEOUSLY WITH THE BRAKE AND STEERING PROBLEM. HAVINING NOWHERE TO PULL OVER SAFELY; I SLOWED DOWN AND CONTINUED ON TO A SAFE LOCATION. ININTIALLY, I COULD NOT TURN IGNITION OFF. THE VEHICLE IS BRAND NEW, HAVING ONLY 385 MILES ON ODOMETER. VEHICLE CONTINUED TO LOOSE ALL POWER, AND BY THE TIME THE TOW TRUCK ARRIVED VEHICLE REAR DOOR WOULD NOT OPEN AND COULD NOT GET CAR INTO NEUTRAL. I WAS TERRIFIED WHILE THIS WAS HAPPENING AND CONTINUE TO TRY TO UNDERSTAND HOW THIS COULD HAPPEN WITHOUT WARNING WHILE DRIVING. THERE WERE ABSOLUTELY NO WARNING INDICATORS PRIOR TO INCIDENT. VEHICLE IS AT BWW DEALER BEING CHECKED. AT THIS TIME I HAVE NO IDEA WHAT CAUSED THE LOSS OF POWER. HOWEVER, I DRIVEN FOR 45 YEARS AND HAVE NEVER HAD CAR LOOSE POWER CONTROLS WHILE DRIVING. WHAT IF IT HAD HAPPED AT NIGHT? DURING A WINTER STORM? AGAIN, I WAS TERRIFIED.

THE DRIVER SEAT BELT ON A BRAND NEW, BMW 2017 X5 XDRIVE 35I HAD A SEAT BELT BUCKLE THAT WOULD RATTLE AND SHAKE WHEN THE DRIVER WAS SEATED. THE BUCKLE WOULD CONTINUE TO RATTLE AS THE DRIVER DROVE DOWN THE ROAD. THE BUCKLE WOULD RATTLE WHEN THE VEHICLE WAS STATIONARY, IN MOTION, OR RUNNING. THE BUCKLE ON THE PASSENGER SIDE DID NOT HAVE THIS ISSUE. IT APPEARS TO BE VERY DANGEROUS TO HAVE A DRIVER SEAT BELT THAT IS NOT PROPERLY MANUFACTURED.

WHILE BACKING INTO A PARKING SPACE, AT A VERY SLOW SPEED, THE BRAKES FAILED AND THE CAR HIT THE BUILDING BEHIND THE PARKING SPOT. NEXT DAY, WHILE PARKING AT A CONVENIENCE STORE, ALSO AT A VERY SLOW SPEED, THE BRAKES FAILED AGAIN AND HIT A POST. BOTH TIMES THE BRAKE PEDAL WENT ALL THE WAY TO THE FLOOR. THE FIRST TIME, I THOUGHT I HAD MADE A MISTAKE, BUT AFTER THE SECOND INCIDENT I REALIZED THE BRAKES FAILED. ON THE WAY HOME, I FOUND THAT I COULD DUPLICATE THE PROBLEM AT WILL WHILE AT A VERY SLOW SPEED (SIMULATED PARKING SITUATION). I CONTACTED THE DEALER AND THEY PICKED THE CAR UP FOR DIAGNOSTICS AND REPAIR. BOTH PARKING INCIDENTS CAUSED BODY DAMAGE. I AM GRATEFUL THERE WERE NO INJURIES TO OTHERS OR NO DAMAGE TO PROPERTY OTHER THAN MY CAR.

WHILE RETURNING FROM TEXAS AND DRIVING AT HIGHWAY SPEEDS MY CAR'S DRIVETRAIN WARNING LIGHT SAID I NEEDED SERVICE BUT I COULD CONTINUE DRIVING AT MODERATE SPEEDS. I DROVE TO BMW OF DALLAS. THEY DETERMINED MY #5-CYLINDER FUEL INJECTOR HAD FAILED. I STAYED THE NIGHT IN DALLAS AND RETURNED TO THE DEALERSHIP THE NEXT DAY. AFTER REPLACING THE INJECTOR, THE CAR WOULD NOT IDLE PROPERLY. I DROVE A RENTAL CAR HOME AND LEFT MY CAR. THE DEALERSHIP DID EXTENSIVE TESTING TO DETERMINE THE CAUSE OF THE ISSUE OVER THE NEXT THREE AND A HALF WEEKS. EVENTUALLY THEY DETERMINED THE INJECTOR FAILURE CAUSED A BACKFIRE WHICH BENT THE #5 INTAKE VALVE. THE ENGINE HAD TO BE REMOVED SO THEY COULD REPLACE THE DAMAGED COMPONENTS. ALL VALVES HAD TO BE LAPPED; THE VALVE STEM SEALS HAD TO BE REPLACED AND THE ENGINE HAD TO BE REINSTALLED. THE VEHICLE WAS TRANSPORTED TO ME 26 DAYS LATER. I DISCOVERED THREE OF THE FIVE SCREWS WHICH SECURE THE BATTERY COVER WERE MISSING. I DROVE THE CAR FOR THE NEXT THREE DAYS AFTER WHICH IT BEGAN MAKING CLANKING NOISES FROM THE DRIVESHAFT. THE CAR WAS TOWED TO BMW OF KANSAS CITY SOUTH WHO DETERMINED THE DALLAS DEALERSHIP FAILED TO INSTALL ONE OF THE DRIVESHAFT'S CARRIER BOLTS NOR DID THEY PROPERLY TORQUE A SECOND CARRIER BOLT. THESE ARE SERIOUS PERSONAL SAFETY CONCERNS. THESE REPAIRS WERE ALSO REPORTED TO CARFAX AS REGULARLY SCHEDULED MAINTENANCE. I FILED A FORMAL COMPLAINT WITH BMW OF NORTH AMERICA AND ASKED THAT THEY REPURCHASE THE VEHICLE WHICH THEY REFUSED TO DO. INSTEAD THEY HAVE OFFERED ME A SMALL CASH SETTLEMENT IF I WILL SIGN A GENERAL RELEASE WAIVING MY RIGHTS AND AGREEING THAT I NOT TO PURSUE ANY FUTURE CLAIMS OR LEGAL ACTIONS AGAINST THEM OR THEIR DEALERSHIPS. I'M REPORTING THIS AS I AM CONCERNED THESE ISSUES MAY BE PREVALENT WITH OTHER BMW X5 VEHICLES WHICH COULD POTENTIALLY RESULT IN SERIOUS INJURY OR DEATH.

OUR 2017 BMW X5 WAS INVOLVED IN A FATAL CAR ACCIDENT AND THE DRIVER'S SIDE AIR BAG DID NOT DEPLOY CAUSING A HEAD INJURY. A DRIVER WAS DRIVING SOUTHBOUND LOST CONTROL ON ICE AND WENT INTO THE NORTHBOUND LANE WHERE ANOTHER VEHICLE STRUCK THE OUT OF CONTROL CAR CAUSING THOSE VEHICLES TO HIT OUR BMW AND PUSHING OUR VEHICLE OFF THE ROAD. *TR