2015 BMW X5 Complaints

Important safety recall issued, rcall campaign No 21V-907: EGR Cooler. BMW. Since the recall the engine is producing a weird noise, indicated as one of the effects, and the car has had so far two repairs performed in February and March, most probably as effects of this recall: diesel transfer pump had to be replaced and diesel particular sensor. Remedy is unavailable and BMW is not giving any solution so far, while i am incurring in high repair costs and the unavailability of my vehicle.

Sometimes when I drive the vehicle I smell smoke and there is a strong burning plastic smell. Occasionally, I see see smoke from the engine compartment. When I raise the hood it appears the smoke is coming from the back of the engine unit on the passenger side of the SUV. The problem is intermittent. Since COVID I barely drive so I have fairly low trip mileage.

High pressure fuel pump failure. I need to ask to get the old part(s) back. BMW had a recall on other years of this model, but not this particular year and month. When it fails, it fails abruptly and prevents the car from being driven. This has been a widespread problem on all diesel BMWs for many years. This may be the second pump to fail on this car (I bought it used from a BMW dealer). There were no warnings.

The contact owns a 2015 BMW X5. The contact initially received a recall notice for NHTSA Campaign Number: 18V755000 (Engine and Engine Cooling) however, the part to do the recall repair was not available. The contact then stated that the DEF (Diesel Exhaust Fluid) warning light illuminated on the instrument panel. The contact took the vehicle to the dealer and was informed that the engine control module was defective. The contact linked the defective engine to the recall. Once the parts for the recall remedy became available, it was determined that the repair was defective and a second recall was issued under NHTSA Campaign Number: 21V907000 (Fuel System, Diesel) however, the part to do the recall repair was unavailable. The manufacturer had been notified of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the repair. The failure mileage was approximately 37,000. VIN tool confirms parts not available.

Engine stalled at low speed. Was able to restart engine. Check engine light was on so was able to drive it to dealer. Dealer determined it was hpfp failure, with metal shards in fuel line, so entire fuel system replaced (injectors, lines, hpfp, etc). Hpfp was replaced with the same model that failed, just a new one. A while later, engine stalled again at low speed. No check engine light but was able to restart engine. Dealer notified of stall post-fix of entire fuel system. A while later engine stalled a 3rd time while driving around 40 mph. No check engine light Was advised that there was a recall for a newly designed hpfp but not in stock at dealer yet. Eventually had the newly redesigned hpfp installed under recall. A few weeks later, experienced another stall while idling at a red light. Amazingly was able to get a real-time video of the engine stalling and shutting off. No check engine light. Was unable to restart engine after multiple tries but engine finally fired up on the 5th or 6th or 7th attempt at restarting. Was able to pull over to the side of the road and notified dealer that I experienced another engine stall after installation of the newly designed recalled hp fuel pump.. Took the car into the dealer and showed them the real Time video of my engine stalling and dealer sent diagnostics to BMW North America but Was advised that BMW engineers were unable to replicate or to find the problem that caused the engine stall. Full credit to local BMW dealer that has always tried their best to help me find and fix the problem but the engine stalling randomly is a life or death kind of malfunction. After 4 engine stalls including after a replacement of a recalled brand new design part, I'm hoping BMW North America can work with me towards a solution and not have to wait till a catastrophic accident before a remedy is offered.

My vehicle was part of a recall No. 21V-586. I was told I have metal shavings in the fuel system coming from the high pressure fuel pump and given a price to repair of $17,200.00. I first looked on line and found my make, model and year was part of a recall for this exact same issue I informed the dealership of the recall. The contacted BMW and they stated they would not cover the repairs because now they are saying it was bad fuel. I stated if bad fuel then we treat it and nothing should be wrong with the pump. This went on for a couple week then I requested a BMW come to the dealership to inspect. After this visit it was agreed they would replace the high pressure fuel pump and nothing else. After fighting them and telling them if the metal shavings in the system is from a recalled part then why are they not correcting the entire issue. I then received an email later with repairs listed and it show hoses and filters and new fuel and no charge. I assumed they replace the entire fuel system to get rid of the metal shavings. I went pick up the vehicle and was told that there are still metal shavings in the system to be careful as the vehicle may shut off without warning. I asked how BMW could give a car back that they did not fix the problem and may cause a crash. They had no answer. I now have a car that I really can't drive and has no value. I have had to purchase another car thus incurred additional and unwanted expense due to BMW's refusal to correct a manufacturer's defect. Why is it my responsibility to pay to have the metal shavings from their recalled fuel pump removed from the fuel system. If they can't fix the problem then I should be reimbursed for the car's value by BMW and not have it available to be on the road and cause an unnecessary accident. I am asking for your help in dealing with BMW to rectify this matter as they are unwilling to deal with me. Best, [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

My husband was driving 20-25 mph and heard a loud "boom" - then his engine compartment began smoking. We had the vehicle towed to the BMW dealership. A rod was thrown through the engine compartment and the engine needed to be replaced. We are the original owners of the vehicle and service it regularly. There were no leaks, noises, lights, nor any other indications of trouble prior to the engine blowing up.

The vehicle started running rough, starting rough, and idling high. The diagnostic codes indicated a failure of the high-pressure fuel pump. BMW has recalled these in all of the 2014-2018 diesel engines, but it appears the high-pressure fuel pumps are also failing in the gasoline engines, of which I own.

Started my car like normal and ran for 30 seconds after leaving Walmart after I picked up a few things then the car shut off out of no where.. attempted to start again and the car tried to turn over then even stopped doing that after a few attempts.. I had the car towed to my home.. my husband then inspected the vehicle and the high pressure fuel pump has failed causing my engine to lock up.. I have maintained this vehicle like I should because I loved my car and my husband is a mechanic.. This vehicle only with 127000.. this should of not happened I have read bmw is going to recall this but when my vin is ran nothing shows up.. I owe on this vehicle still and it really has put me in a bind financially with having to miss work and having to find other transportation.. this is ridiculous. I got no warning lights or any noise warnings.

The contact owns a 2015 BMW X5. The contact stated that while driving at an undisclosed speed, the contact was alerted by his daughter, who was in another vehicle, that there was smoke coming from the exhaust pipe. The contact attempted to notify the dealer but was not able to speak to someone regarding the failure. The vehicle was not diagnosed nor repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 110,000.