BRAUN Complaints

TL*THE CONTACT OWNS A 2010 CHRYSLER TOWN & COUNTY. WHILE DRIVING APPROXIMATELY 10 MPH THE VEHICLE STALLED. UPON RESTARTING THE VEHICLE IT BEGAN TO FUNCTION NORMALLY. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THEY WERE UNABLE TO DIAGNOSE THE FAILURE BECAUSE THEY COULD NOT DUPLICATE IT. THE FAILURE HAS SINCE RECURRED TWICE WHILE DRIVING APPROXIMATELY 40 MPH AND 20 MPH. AFTER THE SECOND FAILURE THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 2,000 AND THE CURRENT MILEAGE WAS 16,251. UPDATED 02/11/11 *BF UPDATED 05/2/11

TRANSMISSION CONSTANTLY SLIPPING WHEN SHIFTING UP OR DOWN....1ST TRANSMISSION LASTED LESS THAN 14,000 MILES...REPLACED UNDER WARRANTY..COMPLETE TRANSMISSION MODULE REPLACED...COMPUTER MODULE CHANGED OUT TWICE.....2009 TOWN & COUNTRY LIMITED SWIVEL-N-GO....GREAT IDEA....VERY POOR QUALITY! *TR

BRAKES ARE WEARING EXTREMELY BAD, CALLED THEM THE DEALERSHIP FIRST TIME I NOTICED THIS HAPPENED. THEY TOLD ME IT IS NOT THERE CONCERN IF IT IS OVER 12,000 MILES. I BOUGHT THIS USED WITH 18,000 MILES AND WHEN IT GOT TO 20,000 I HAD TROUBLE. SO I REPLACED THE BRAKES MYSELF SINCE I HAVE BEEN A MECHANIC FOR 24 YEARS.NOW THEY HAVE WORN SO BAD THAT THEY ARE IN THE ROTORS AND I HAVE THE PAPER WORK FROM THE DEALERSHIP SAYING IT IS NOT SAFE TO DRIVE, NOTIFIED CHRYSLER AND GET THE RUN AROUND ON THIS. THEY WILL NOT HELP ME ON THIS. I HAD TO DRIVE HOME WITH MY KIDS IN THIS CAR BECAUSE THEY WOULD NOT REPAIR SOMETHING THAT THEY HAVE ADMITTED THAT ITS THERE FAULT. BAD BRAKE SYSTEM ON THE VAN. THIS IS A SAFETY ITEM THAT MUST BE LOOKED INTO. *TR

2008 CHRYSLER TOWN & COUNTRY MINIVAN. AROUND 17,000 MILES THE VAN STARTED MAKING NOISE WHEN APPLYING THE BRAKES TOOK IT IN AND THE BRAKE PADS WERE REPLACED, THEN LESS THAN 300 MILES LATER IT WAS SCREECHING AND THE BRAKE PADS & ROTORS HAD TO BE REPLACED. I FILED A COMPLAINT THEN ODI ID NUMBER : 10326711. TO THEIR CREDIT, CHRYSLER DID REIMBURSE US. NOW IN JULY 2010, THE BRAKES ARE MAKING NOISES AND WE TAKE IT TO CHRYSLER AND THEY TOLD US IT NEEDS NEW BRAKE PADS AN ROTORS AGAIN, THIS IS LESS THAN 6,000 MILES LATER. HOWEVER THE ROTORS ARE ON BACKORDER AND WILL NOT BE IN UNTIL LATE AUGUST. IT IS NOW OCTOBER 26TH, 3 MONTHS LATER AND WE HAVE JUST BEEN TOLD FOR THE FIFTH STRAIGHT TIME THAT THE ROTORS ARE STILL ON BACKORDER AND THEY DO NOT EXPECT THEM UNTIL SOMETIME IN NOVEMBER. OUR CAR NOW SHAKES AND SHIMMIES AND SQUEALS & SCREECHES WHEN WE APPLY THE BRAKES. THIS CANNOT BE GOOD FOR THE VEHICLE AND HAS TO BE AFFECTING THE WHEELS, AXLES, BEARINGS, ETC NOT TO MENTION WHATEVER ELSE ON THE CAR IS GETTING SHAKEN OUT OF PLACE. I FEEL IT IS A ROLLING DEATHTRAP AND SHOULD NOT EVEN BE ALLOWED ON THE HIGHWAY. CHRYSLER HAS ADMITTED THEY HAVE BRAKE PROBLEMS AND SENT OUT LETTERS TO ASSIST WITH PAYING FOR NEW BRAKES HOWEVER, MAKING SOMEONE WAIT FOR OVER 3 MONTHS FOR BRAKE PARTS IS CRIMINAL! THE DEALERSHIP WHERE WE HAVE BEEN TRYING TO GET THE PARTS SAYS THEY ARE SO SORRY BUT THIS HAS BEEN AN ON GOING PROBLEM WITH THE CHRYSLER MINIVANS. WE EVEN CALLED THE DEALERSHIP IN A TOWN ABOUT 60 MILES AWAY AND THEY TOO CONFIRMED THE ROTORS ARE ON BACKORDER. PLEASE INVESTIGATE THIS AND STEP IN AND DO SOMETHING BEFORE SERIOUS ACCIDENTS AND INJURIES OCCUR. *TR

I TOOK THE VEHICLE TO DEALERSHIP SERVICE DEPARTMENT ON JUNE 16TH TO DIAGNOSE A "HOWLING" NOISE, WHICH BEGAN A FEW MONTHS BEFORE AS AN OCCASIONAL NOISE, AND WAS NOW OCCURRING ALMOST CONTINUOUSLY. I SAID I THOUGHT IT WAS COMING FROM THE REAR BRAKES. THE NOISE OCCURRED WHILE DRIVING, NOT WHILE BRAKING. THEY FOUND NOTHING WRONG WITH THE BRAKES, AND SAID THE NOISE WAS DUE TO THE WEAR ON THE TIRES. I DID NOT HAVE THE TIRES REPLACED AT THE TIME, AND CONTINUED TO DRIVE IT WITH THE NOISE. DURING THE NEXT FEW MONTHS, I OCCASIONALLY NOTICED A BURNING SMELL. ALSO GETTING VERY POOR MPG; 14.3. I APPLIED AND RELEASED THE EMERGENCY BRAKES WHILE PARKED, AND THE NOISE STOPPED FOR A FEW DAYS. THE NOISE EVENTUALLY BECAME LESS FREQUENT, AND WAS ALMOST COMPLETELY GONE, WHEN THE BRAKE INDICATOR LIGHT CAME ON. TOOK IT BACK TO THE DEALER SERVICE SHOP ON SEPT 19, 2010. THIS TIME, THEY FOUND THAT THE REAR BRAKES PADS WERE COMPLETELY WORN OUT; THE BRAKES WERE INCH WORN INTO THE METAL. THE FRONT BRAKES ALSO NEEDED TO BE REPLACED, AND WERE COVERED BY THE EXTENDED WARRANTY (LESS $100 DEDUCTIBLE). I FILED A COMPLAINT WITH CHRYSLER, AND WAS TOLD THEY WOULD REIMBURSE COST OF REPLACING BACK BRAKES & ROTORS THIS TIME. THE DEALER DID NOT REPLACE CALIPERS, ONLY "CLEAN/LUBE CALIPER SLIDES & APPLY BRAKE QUIET". DEALER INSISTS THAT THE CALIPERS WERE NOT STUCK OR CAUSING PROBLEMS -SAID IF THEY GET STUCK, THEY STAY STUCK. MY BROTHER AND I EACH BOUGHT NEW VEHICLES IN JAN 2008; HE GOT A 2008 DODGE GRAND CARAVAN ,AND I GOT A 2008 TOWN & COUNTRY. HE WAS HAVING THE EXACT SAME PROBLEMS. HE TOOK HIS BACK BRAKES APART TO DIAGNOSE THE PROBLEM. HE FOUND THE CALIPERS WERE A NEW DESIGN; THE PISTONS "SCREW" IN & OUT, RATHER THAN THE USUAL CLAMP & RELEASE, OR PINCH DESIGN. THE PISTONS WERE SOMETIMES NOT RELEASING, WHICH CAUSED THE BRAKES TO BE APPLIED EVEN WHILE THE VEHICLE WAS BEING DRIVEN FOR LONG PERIODS ON HIGHWAY, WHICH CAUSED THE NOISE & BAD GAS MILEAGE. CHRYSLER NEEDS TO RECALL/REPLACE CALIPER DESIGN. *TR

AFTER PARKING AND LOCKING THE VEHICLE, WHEN I COME BACK TO IT SOMETIMES THE SIDE DOORS OR REAR DOOR ARE OPEN. THIS HAS HAPPENED MORE THAN ONCE IN A PARKING GARAGE AT WORK, IN MY GARAGE AT HOME, AND WHEN THE VEHICLE IS PARKED ON THE STREET. ON ONE OCCASION, THE DRIVER'S SIDE SLIDING DOOR WAS FOUND OPEN BY POLICE IN THE PARKING LOT OF A HOTEL WHERE I WAS STAYING. ON TWO OCCASIONS I'VE FOUND THE VEHICLE'S ENGINE RUNNING WHEN IT WAS PARKED INSIDE MY CLOSED GARAGE AT HOME. THE DOORS CAN BE OPENED REMOTELY OR THE ENGINE STARTED REMOTELY WITH TWO SUCCESSIVE PRESSES ON THE APPROPRIATE BUTTON ON THE KEY FOB, BUT I OFTEN COME BACK TO THE VAN AND FIND THESE DOORS OPEN WHEN I HAVE BEEN TOO FAR AWAY FROM THE VEHICLE TO ACTIVATE IT WITH THE KEY FOB. BECAUSE IT TAKES TWO SUCCESSIVE PRESSES WITHIN SECONDS ON A SINGLE BUTTON TO OPEN A DOOR WITH THE KEY FOB, THE KEY FOB IS NOT LIKELY THE PROBLEM. I WOULD LIKE THIS FIXED, BUT IN THE INTERIM, I WANT TO DISABLE THE ABILITY TO OPEN THE DOORS OR START THE ENGINE REMOTELY UNTIL SUCH TIME AS A FIX CAN BE FOUND. *TR

I PURCHASED A 2008 TOWN AND COUNTRY IN 2008, AND SINCE THEN HAVE CHANGED THE BRAKE PADS 5 TIMES AND ROTORS 2X. ONE MINUTE YOUR DRIVING FINE, NEXT MINUTE THE BRAKES ARE GRINDING AND THE CAR BEGINS TO SHAKE. I CONTACTED CHRYSLER DIRECTLY ABOUT THIS ISSUE AND TO THEM HOW I USE THE VAN TO DRIVE MY NINE YEAR AROUND AND THEY TOLD ME THAT I HAD TO TAKE UP THAT ISSUE WITH THE DEALER. I WENT TO THE DEALER, AND THEY TOLD ME THAT ONLY CHRYSLER COULD DO SOMETHING BECAUSE THEY WERE AWARE OF THE PROBLEM THAT THIS VEHICLE WAS EXPERIENCING. THEY TOLD ME THAT THEY WERE EXPERIENCING COMPLAINTS ABOUT THE CARS BRAKES ON A DAILY BASIS. AS A RESULT, CHRYSLER SENT OUT A LETTER TO REPLACE THE BRAKES FOR ANYONE WHO OWNED ONE AT THEIR COST FOR 1 TIME ONLY. HOW ABOUT FOR THE LIFE OF THE CAR? VEHICLE IS DANGEROUS TO DRIVE. *TR

THE PROBLEM STARTED WITH THE WINDSHIELD WIPERS DOING A FEW CYCLES OCCASIONALLY WHEN MAKING A RIGHT TURN. WE COULD BE DRIVING DOWN THE FREEWAY OR START FROM A STOP SIGN. IT PROGRESSED UNTIL MANY SYSTEMS:SPEEDOMETER, AND OTHER GAUGES SHUT DOWN AND COME BACK ON, THE WARNING CHIME SOUNDS. THE DEALER IN ELKGROVE DODGE HAD ON OF ITS SERVICE PEOPLE DRIVE IT HOME AND HAD MULTIPLE FAILURES. THEY HAVE HAD THE CAR FOR OVER A MONTH AND HAVE STILL NOT FOUND THE PROBLEM. AFTER READING THE OTHER COMPLAINTS AND CONNECTING A FEW DOTS, I WONDER IF THERE IS NOT A COMPUTER PROCESSING/PROGRAMMING PROBLEM CAUSING THESE MULTIPLE ELECTRICAL PROBLEMS. ESPECIALLY AFTER THE DEALER SAID THERE WERE MULTIPLE FAILURES ON THEIR DIAGNOSTIC REPORT, IE MULTIPLE MODULE PROBLEMS AND OTHER INDICATED FAILURES. *TR

I OWN A 2008 TOWN & COUNTRY MINIVAN. HAD RECEIVED A NOTICE THAT THE FRONT BRAKES MAY NEED TO BE REPLACED. I TOOK MY CAR INTO THE DEALERSHIP AND THEY STATED THAT NOT ONLY WERE THE FRONT BRAKES PADS & CALIPERS WERE BAD BUT THE REAR BRAKE PADS & CALIPERS WERE BAD AS WELL AND HAD TO BE REPLACED AS A COST OF OVER $300. FOR MAJOR SAFETY PARTS AS BRAKES AND FAILING IN LESS THAN 2 YEARS IS VERY BAD WORKMANSHIP AND CHRYSLER SHOULD REIMBURSE FOR THE REAR BRAKES AS WELL. THE BRAKES ARE A CONTINUING BAD SAFETY PART FOR CHRYSLER. *TR

TL* THE CONTACT OWNS A 2008 CHRYSLER TOWN AND COUNTRY. THE CONTACT WAS DRIVING APPROXIMATELY 60 MPH WHEN THE VEHICLE LOST COOLANT FLUID AND THE BRAKES FAILED. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER YET THE DEALER WAS UNABLE TO DIAGNOSE THE FAILURE. THE VEHICLE WAS TAKEN TO SECOND DEALER WHERE THE FRONT BRAKE ROTORS AND PADS WERE REPLACED. THE FAILURE RECURRED ONE MONTH LATER. THE CONTACT STATED THE BRAKE PADS AND ROTORS WERE REPLACED THREE TIMES TO NO AVAIL. THE CONTACT STATED THAT BOTH SLIDING DOORS WOULD BECOME JAMMED AND HE WOULD HAVE TO REMOVE THE BATTERY CABLE TO RESTART THE COMPUTER FOR THE DOORS TO CLOSE PROPERLY. THE VEHICLE WAS NOT FURTHER REPAIRED. THE FAILURE MILEAGE WAS 19,000 AND THE CURRENT MILEAGE WAS 53,000.