2010 BRAUN TOWN AND COUNTRY Complaints

WE HAVE A 2010 CHRYSLER TOWN AND COUNTRY. THE ENGINE WILL FROM TIME TO TIME SHUT OFF WHILE DRIVING! IT HAS NOW HAPPENED 4 TIMES INCLUDING ONCE ON THE HIGHWAY! I TOOK IT TO THE DEALER AND THEY CANNOT FIND THE PROBLEM. I CALLED CHRYSLER DIRECTLY AND THEY LAUNCHED AN INVESTIGATION BUT STATED THAT THEY HAVE NOT HEARD OF THE ISSUE AND THAT THERE WAS NOTHING THEY COULD DO. I EXPLAINED THAT I WAS VERY WORRIED ABOUT THE ENGINE SHUTTING OFF AND CAUSING AN ACCIDENT AND AGAIN THEY TOLD ME THERE WAS NOTHING THAT THEY COULD NOT DO ANYTHING. I CALLED THE CHRYSLER RECALL NUMBER AND THEY TOLD ME THAT THEY HAVE HAD SEVERAL COMPLAINTS ABOUT THIS HOWEVER THEY DO NOT KNOW HOW TO FIX THE ISSUE YET. THEY ADVISED THAT 'I HANG IN THERE'. AGAIN I EXPRESSED MY CONCERN ABOUT MY FAMILY DRIVING THE VAN WITH THE POSSIBILITY OF IT TURNING OFF. THEY STATED THAT WHEN THERE IS A RECALL THEY WILL LET THE PUBLIC KNOW. THEY THEN GAVE TOLD ME 'IF IT SHUTS OFF AGAIN WHILE DRIVING TO PUT THE CAR IN NEUTRAL AND RESTART IT TO PREVENT THE WHEEL FROM LOCKING' THIS IS CRAZY AND PREPOSTEROUS. HOW COULD CHRYSLER ASK ME TO CONTINUE TO DRIVE A VEHICLE THAT COULD SHUT OFF AND POTENTIALLY CAUSE AN ACCIDENT THAT COULD RESULT IN THE DEATH OF A FAMILY MEMBER?!?!?!?! *TR

TL* THE CONTACT OWNS A 2010 CHRYSLER TOWN & COUNTRY. THE CONTACT WAS DRIVING 25 MPH WHEN THE KEY INDEPENDENTLY MOVED IN THE IGNITION SWITCH FROM ON TO ACC, CAUSING THE VEHICLE TO STALL. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AND IT WAS TAKEN TO THE DEALER. THE DEALER WAS UNABLE TO DUPLICATE THE FAILURE SO THERE WERE NO REPAIRS PERFORMED. THE CONTACT CALLED THE MANUFACTURER BUT THE MANUFACTURER WOULD NOT PROVIDE ANY ASSISTANCE BECAUSE THE DEALER HAD NOT STATED WHAT WAS CAUSING THE PROBLEM. THE CONTACT REFERENCED NHTSA CAMPAIGN ID NUMBER: 11V139000 (ELECTRICAL SYSTEM:IGNITION) BUT THE MANUFACTURER WAS UNABLE TO IDENTIFY THE RECALL. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 19,500. UPDATED 08/31/11 *BF UPDATED 09/09/11

TOWN AND COUNTRY - SHUT OFF WHILE ON HIGHWAY WHILE DRIVING MY WIFE AND 2 YR OLD CHILD, MY 1 YEAR OLD T&C SHUT OFF WHILE DRIVING (~45-50 MPH) ON THE HIGHWAY. I LOST ALL POWER TO THE CAR (INCLUDING POWER STEERING) AND WAS FORTUNATE ENOUGH TO GET TO THE SHOULDER WITH OUT INCIDENT. I PUT THE CAR IN PARK AND IMMEDIATELY STARTED THE CAR UP AND WE CONTINUED ON OUR WAY. IT WASN'T UNTIL LATER THAT NIGHT, I REMEMBERED A RECALL NOTICE ON THE T&C I READ ON THE NEWS, IN MARCH. UNFORTUNATELY, WE HAVE NOT HEARD OF WHEN THIS WILL BE FIXED. THIS COULD HAVE CAUSED A VERY BAD CRASH AND WE NOW QUESTION THE SAFETY OF THE FAMILY WHILE IN THE VEHICLE. I AM THE PARENT OF TWO YOUNG CHILDREN AND WE PURCHASED THE T&C WITH ITS REPUTATION OF SAFETY IN MIND. I WILL BE CONTACTING THE DEALER IMMEDIATELY IN THE MORNING, BUT I AM READING MANY COMPLAINTS OF THE SAME ISSUE. DOES SOMEONE HAVE TO GET INJURED OR KILLED BEFORE THIS REPEAT ISSUE GETS TAKEN SERIOUSLY? *TR

TL* THE CONTACT OWNS A 2010 CHRYSLER TOWN & COUNTRY. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 35 TO 40 MPH WHEN THE VEHICLE SUDDENLY STALLED WITHOUT WARNING. THE VEHICLE WAS INSPECTED BY A DEALER AND THEY ADVISED HER THAT THEY WERE UNABLE TO DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND THEY ADVISED HER THAT SHE WAS NOT INCLUDED IN ANY RECALLS. THE FAILURE MILEAGE WAS APPROXIMATELY 31,000.

CAR LOSES POWER WHILE DRIVING IF KEY IS BUMPED OR IF CAR HITS A BUMP KEY IS EASILY PUT IN THE ACCESSORY POSITION AND CAR LOSES ALL POWER. THIS HAPPENED WHEN THE KEYCHAIN WAS BUMPED IN THE MIDDLE OF AN INTERSECTION, ANOTHER TIME WHILE MAKING A LEFT TURN, AND ANOTHER TIME WHILE DRIVING ABOUT 25MPH. THIS IS EASILY DUPLICATED BECAUSE WHILE DRIVING I HAVE BEEN ABLE TO TURN THE KEY TO THE ACCESSORY POSITION AND IT LOSES ALL POWER. MY CONCERN IS THAT THIS WILL HAPPEN WHILE DRIVING ON THE FREEWAY AND A SERIOUS ACCIDENT WILL HAPPEN.

MY 2010 TOWN AND COUNTRY SUDDENLY STALLED WHILE DRIVING ON MAIN ST. . COASTED TO A STOP BLOCKING THE LANE SINCE I COULDN'T EVEN PULL OVER. VEHICLE HAD POWER, BUT WOULD NOT MOVE. CALLED WRECKER, BUT EVENTUALLY ABLE TO RESTART CAR AND DRIVE IT (AFTER SEVERAL ATTEMPTS). POLICE PROVIDED TRAFFIC CONTROL UNTIL CAR WAS MOVED. FORTUNATELY NO ONE WAS DIRECTLY BEHIND ME WHEN THE CAR STOPPED. INTERNET SEARCH REVEALED THAT CHRYSLER IS INITIATING A RECALL FOR THIS PROBLEM. CALLED THEM AND THEY SAID THE RECALL IS BY VIN AND MY VIN IS NOT RECALLED. THEY REFUSED TO LET ME TALK TO SOMEONE WHO COULD CHECK FURTHER. I TOLD THEM MY SURVIVORS WOULD SUE THEIR PANTS OFF WHEN THE CAR DIES AGAIN AND I AM KILLED, BUT OF COURSE, I AM AFRAID TO DRIVE THE STUPID THING. *TR

WHILE ON VACATION WE RENTED A 2010 CHRYSLER TOWN & COUNTRY MINI VAN FROM ENTERPRISE SAN ANTONIO INT'L AIRPORT LOCATION. WE PICKED UP THE VEHICLE ON 04/05/2011. WE DROVE THE VEHICLE TO LAREDO TEXAS. AFTER 4 DAY DRIVING THE VAN, WE PARKED IT AT THE LOCAL MALL, GOT OUT OF THE VEHICLE, WALKED INTO THE MALL WHEN THE RENTAL VEHICLE ENGINE BURST INTO FLAMES. THERE WAS A LOUD SOUND, WHICH WAS THE FRONT WINDSHIELD EXPLODING, A CLOUD OF SMOKE THEN APPEARED, AND SECONDS LATER THERE WERE HUGE FLAMES COMING OUT OF THE ENGINE. THIS RESULTED IN TOTAL LOSS OF THE VEHICLE ALONG WITH ALL OF OUR PERSONAL BELONGINGS. LUCKILY WE HAD JUST EXITED THE VEHICLE SO WE WERE NOT INJURED OTHER THAN BEING TRAUMATIZED BY THE ENTIRE EVENT. THERE WAS NO SIGNS THAT THERE WAS ABOUT TO BE AN EXPLOSION. THE VEHICLE HAD NOT OVERHEATED, AND THERE WERE NO SMELLS IN OR COMING FROM THE VEHICLE. WE HAD SIMPLY PARKED THE VEHICLE RIGHT BEFORE IT EXPLODED. THE LOCAL POLICE DEPT AND FIRE DEPARTMENT ARRIVED ON THE SCENE VERY QUICKLY TO PUT OUT THE BLAZE. CHRYSLER AND OUR PERSONAL INS COMPANY HAVE COMPLETED AN INSPECTION OF THE VAN BUT CHRYSLER REFUSES TO DISCLOSE THE CAUSE OF THE FIRE TO OUR FAMILY. WE ARE VERY CONCERNED ABOUT THIS AND ARE AFRAID THAT ANOTHER FAMILY MAY NOT BE AS LUCKY AS WE WERE TO ESCAPE THIS MALFUNCTION WITHOUT PHYSICAL HARM. I WOULD LIKE THIS ISSUE TO BE INVESTIGATED FURTHER BY SOMEONE. WE AND OTHER FAMILIES DESERVE ANSWERS THE BIG CO WON'T GIVE US. *TR

MY 2010 CHRYSLER TOWN AND COUNTRY ENGINE CONTINUES TO SHUT OFF WHILE DRIVING. I HAVE HAD MY VAN IN THE SHOP 4 TIMES NOW FOR THE SAME PROBLEM AND THEY HAVE YET TO FIX THE PROBLEM. THIS DOES NOT OCCUR ON A CONSISTENT BASIS SO THE DEALERSHIP IS HAVING TROUBLE DUPLICATING THE PROBLEM. THEY STATED WITHOUT BEING ABLE TO DUPLICATE THE PROBLEM THEY CAN NOT POSSIBLY FIX THE PROBLEM. THEY HAVE MADE SEVERAL UNSUCCESSFUL ATTEMPTS SINCE 9/2010. NOW AFTER HEARING ABOUT THIS RECALL, I WAS HOPING TO GET SOME RESOLUTION TO THIS DANGEROUS SITUATION. UNFORTUNATELY WHEN I CALLED CHRYSLER CORP (1-800-853-1403) AS LISTED IN CAMPAIGN, I WAS TOLD THAT WHILE THE CAMPAIGN HAS BEEN INITIATED THEY ARE NOT YET APPLYING IT TO THE VEHICLES. IT LOOKS LIKE I WILL HAVE TO EXERCISE MY RIGHTS UNDER THE LEMON LAW TO BE ABLE TO DRIVE A SAFE VEHICLE. THEY ASSIGNED ME TO A CASE MANAGER, WHO THEN TOLD ME THERE IS NO SUCH RECALL FOR MY VEHICLE AND THE PROBLEM MUST BE DUPLICATED FOR THEM TO BE ABLE TO FIX IT. HERE WE GO AGAIN AND MY YEAR TO PURCHASE DATE IS EARLY MAY. *TR

CAR STALLS OUT WHILE DRIVING ON HIGHWAY, HAPPENED 3 TIMES TO DATE, CAN RESTART BY SHIFTING OUT OF DRIVE TO NEUTRAL AND RESTART CAR WITH KEY. SPEEDS HAVE BEEN 50 TO 70 MPH. TAKEN TO DEALER BUT THEY ARE UNABLE TO FIND ANY PROBLEM AND WILL OUT TRY ANY FIX. *TR

TL* THE CONTACT OWNS A 2010 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE REAR LIFT GATE WARNING ALARM DID NOT SOUND AS THE LIFTGATE WAS OPENED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN COULD NOT DETERMINE HOW TO ACTIVATE THE FEATURE. THE MANUFACTURER WAS CONTACTED AND STATED THAT THE VEHICLE DID NOT COME EQUIPPED WITH THAT FEATURE. THE CONTACT STATED THAT THE VEHICLE SHOULD HAVE COME EQUIPPED WITH THE FEATURE FOR SAFETY REASONS. THE APPROXIMATE FAILURE MILEAGE WAS 1,940.