BRAUN Complaints

TL* THE CONTACT OWNS A 2008 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE WIRING HARNESS WAS ROUTED THE INCORRECTLY AND CREATING A CONDITION WHERE THE LOWER SLIDING DOOR HINGE BRACKET COULD MAKE CONTACT AND WEAR THROUGH THE WIRE INSULATION. THE CONTACT REFERENCED NHTSA RECALL CAMPAIGN ID NUMBER: 10V235000 (ELECTRICAL WIRING) HOWEVER, THE RECALL WAS NOT EXPECTED TO BEGIN FOR THREE MONTHS. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS APPROXIMATELY 45,000.

APPROXIMATELY THREE MONTHS AGO, WE STARTED TO NOTICE A VIBRATION WHEN USING THE BRAKES. RECEIVE A NOTICE FROM CHRYSLER IN JULY STATING SOME TOWN AND COUNTRY VANS BRAKE PADS AND OR ROTORS MAY PREMATURELY FAILED. CAR HAD ABOUT 35,500 MILES ON IT WHEN WE TOOK IT TO THE CHRYSLER DEALER LAST MONTH TO CHECK THE BRAKES. FRONT AND BACK BRAKE PADS HAD TO BE REPLACED, ROTORS ONLY NEEDED TO BE TURNED ACCORDING TO DEALER. HOWEVER, VIBRATION STILL OCCURS WHEN BRAKING. *TR

THE 2010 CHRYSLER TOWN & COUNTRY DOES NOT HAVE A WARNING ALARM WHEN THE REAR LIFT GATE IS OPENING OR CLOSING. BECAUSE THE LIFT GATE CAN BE OPERATED REMOTELY BY KEY FOB OR OVERHEAD BUTTON, NO PERSON NEEDS BE AT THE LIFT GATE WHEN IT IS OPENING OR CLOSING. A FEW WEEKS AGO, MY 26 YEAR OLD DAUGHTER WAS WALKING FROM THE PASSENGER SIDE OF THE CAR TO THE REAR WHEN SHE WALKED INTO THE EDGE OF THE LIFT GATE AS IT WAS CLOSING. IT WAS DARK OUTSIDE AND SHE WAS NOT AWARE THAT IT WAS ONLY HALF-WAY DOWN. SHE SUSTAINED A SERIOUS INJURY TO HER HEAD AND NOW HAS RECURRING HEADACHES. FORTUNATELY, SHE WAS NOT CARRYING OUR ONE YEAR OLD GRANDCHILD WHEN THIS HAPPENED, AS THERE IS NO TELLING WHAT KIND OF INJURY THE SMALL CHILD WOULD HAVE INCURRED. THIS IS A SIGNIFICANT SAFETY DEFECT. CHRYSLER HAD PREVIOUSLY RECOGNIZED THE NEED FOR A SOUND ALARM BECAUSE IT WAS INCLUDED ON THE 2008 TOWN & COUNTRY, WHICH I PREVIOUSLY OWNED. THIS SOUND ALARM HAD SAVED INJURY TO SEVERAL OF MY FAMILY MEMBERS OVER THE TWO YEARS I OWNED IT. CHRYSLER REFUSES TO INSTALL THE SOUND ALARM ON THE 2010 T & C VEHICLE NOTWITHSTANDING THAT THE 2008 SOUND ALARM PARTS ARE AVAILABLE. THIS WOULD BE AN EASY FIX FOR CHRYSLER SINCE THE T & C WAS ALREADY ENGINEERED FOR IT IN 2008. *TR

I HAVE A NEW TOWN AND COUNTRY IT IS NOW 9 MONTHS OLD. I STARTED HAVING PROBLEMS WITH THE CAR APPROXIMATELY 4 MONTHS AFTER PURCHASE. I WAS JUST DRIVING DOWN THE ROAD AND THE CAR STALLED IT JUST SHUTS OFF THERE IS NO WARNING AT ALL. THIS HAS HAPPENED ON SEVERAL DIFFERENT OCCASIONS. I HAVE HAD THE CAR BACK TO THE DEALER ON SEVERAL DIFFERENT OCCASIONS FOR THIS PROBLEM. IT HAPPENED TO ME ONCE WHILE I WAS TURNING OUT ONTO A BUSY ROAD AND THE CAR STALLED RIGHT AT THE ON RAMP TO THE HIGHWAY. I WAS WITH MY TWO CHILDREN IN THE CAR. I DROVE THE CAR TO THE DEALER THE NEXT DAY AND TOLD THEM I WOULD NOT DRIVE IT ANYMORE THEY NEEDED TO FIGURE IT OUT. THEY TOOK THE CAR BUT, WHEN I GOT IT BACK WITHIN A WEEK IT HAPPENED AGAIN. I HAVE ALSO HAD TROUBLE WITH THE TIRE PRESSURE MONITOR SYSTEM COMING ON CONSTANTLY BUT, THERE IS NOTHING WRONG WITH THE TIRES. ALSO I WAS AWAY WITH MY FAMILY BUT, I WAS AGAIN ALONE WITH MY CHILDREN AND WE PULLED INTO A KOHLS PARKING LOT IN NEW JERSEY AND THE CAR SHUT OFF AND WOULD NOT TURN BACK ON. I COULD NOT LOCK OR UNLOCK THE VEHICLE. NOTHING WORKED I CALLED THE DEALER BECAUSE I WAS IN A N UNFAMILIAR PLACE AND THEY GOT ME TO ROAD SIDE ASSISTANCE. WHILE I WAITED FOR ROAD SIDE ASSISTANCE THE CAR JUST STARTED AGAIN ON ITS ON. THIS HAS NOW HAPPENED ON 2 DIFFERENT OCCASIONS. WHEN DRIVING ON THE HIGHWAY NOW WHEN I PUT ON THE BRAKES THE WHOLE CAR SHAKES. I HAVE HAD THIS VEHICLE IN TO THE DEALER AT LEAST 5 OR 6 TIMES FOR ALL OF THESE PROBLEMS THAT ARE NEVER RESOLVED. THIS IS A BRAND NEW CAR AND I DO NOT FEEL SAFE DRIVING AROUND WITH MY KIDS IN IT. I HAVE ALSO CONTACTED CHRYSLER AT THEIR VEHICLE COMPLAINT DEPARTMENT AND HAVE GOTTEN NO SATISFACTION THERE EITHER. *TR

THE BRAKES ARE CONSTANTLY NEEDING TO BE REPLACED DUE TO WEAR. THE PROBLEM BEGINS WITH SQUEAKING AND THEN GRINDING BEGINS. BRAKES ARE BEING REPLACED AS OFTEN AS EVERY 12,000 MILES. REPAIRS INVOLVED NEW BRAKE PADS AND EITHER NEW ROTORS OR REPAIRED ROTORS. THIS HAS BEEN AN ONGOING PROBLEM SINCE ABOUT 12,000 MILES. *TR

2005 CHRYSLER TOWN & COUNTRY VAN HEADLIGHTS WILL NOT TURN ON. SWITCH HAS TO BE TURNED NUMEROUS TIMES AND EVEN THEN, THE HEADLIGHTS WON'T STAY ON. THIS IS DANGEROUS WHEN IT HAPPENS AT NIGHT WHILE DRIVING!!! PLEASE ISSUE A RECALL ON THIS PROBLEM. *TR

BRAKES FAILED I HAVE REPLACED FRONT AND BACK ROTORS AND PADS TWICE IN 30,000 MILES ROTORS WERE WARPED BUT PADS NOT WORN OUT, JUST MISSHAPEN FROM ROTOR. UNSAFE DRIVING CONDITION. *TR

2008 CHRSYLER TOWN AND COUNTRY FRONT BRAKES ARE DEFECTIVE AND EAR OUT WITHIN 5,000 MILES. MANUFACTURER IS AWARE OF PROBLEM AND HAS DESIGNED NEW BRAKE PADS. THEY HAVE NOT RECALLED THE VEHICLES. THEY DO NOT HAVE ENOUGH BRAKE PADS AVAILABLE FOR REPLACEMENT AND ARE TELLING CUSTOMERS THAT THEY MUST WAIT 4 MONTHS TO GET BRAKE PADS. THEY SUGGEST THAT PEOPLE SIMPLY DRIVE WITH METAL ON METAL UNTIL BRAKES ARE AVAILABLE. THIS IS ABSURD AND OBVIOUSLY UNSAFE. *TR

TL*THE CONTACT OWNS A 2010 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHEN THE VEHICLE WAS BRAND NEW THE WINDSHIELD LOOKED LIKE A MIRROR. HE COULD SEE THE REFLECTION OF THREE SPEAKERS AND TWO CUT OUTS OF THE HEATER DUCTS. DURING THE DAY THE SEVERITY OF THE VISIBILITY WAS GREATER AND MADE IT DIFFICULT TO SEE. CHRYSLER OR AN AUTHORIZED DEALER WERE NOT CONTACTED REGARDING THE VISIBILITY. THE FAILURE AND CURRENT MILEAGES WERE 4,323. THE VIN WAS UNKNOWN.

2009 CHRYSLER TOWN AND COUNTRY. NO SPECIFIC EVENT LEADING UP TO FAILURE. THE FIRST TIME I HAD BEEN DRIVING FOR ONLY A FEW MINUTES AND WAS IN A PARKING LOT INTERSECTION WHEN THE CAR STOPPED. THE SECOND TIME I HAD JUST GOTTEN OFF OF A MAJOR HIGHWAY AND WAS ON A BUSY IN TOWN ROAD AT RUSH HOUR GOING 30-40MPH. BOTH TIMES, WITHOUT WARNING THE VAN JUST SHUT DOWN. I HAD NO ACCELERATION, NO BREAKS AND MINIMAL STEERING FOR A FEW SECONDS. AFTER THE CAR SHUT DOWN, I WAS ABLE TO RESTART IT AFTER A MINUTE WITH NO OTHER PROBLEMS. THE SECOND TIME THAT IT BROKE DOWN I DO RECALL THAT ALL OF THE DASH LIGHTS WENT ON A SECOND OR TWO BEFORE I LOST STEERING. IT HAS OCCURRED TWICE IN THE LAST 4-6 WEEKS. IT WAS NOT RAINING OR WET EITHER TIME. I BROUGHT THE VAN IN TO CHRYSLER AFTER THE SECOND FAILURE. HOWEVER, BECAUSE THEY COULD NOT REPLICATE IT LOSING ALL POWER, THEY DID NOTHING TO FIX IT. A DIFFERENT PROBLEM WITH THE ELECTRICAL PART OF THE WINDSHIELD WIPERS (SEPARATE PROBLEM) WAS FIXED. I AM TERRIFIED TO DRIVE FOR FEAR I WILL NOT BE ABLE TO PULL OF THE ROAD IN FAST TRAFFIC NEXT TIME. WITH FOUR CHILDREN, I AM TERRIFIED TO BE ON A HIGHWAY OR BUSY ROAD.. *TR