BRAUN Complaints

TL*THE CONTACT OWNS A 2008 CHRYSLER TOWN & COUNTRY. THE CONTACT STATED THAT WHILE DRIVING AT LOW SPEEDS AND MAKING A TURN, SHE HEARD A GRINDING SOUND ON THE REAR PASSENGER SIDE OF THE VEHICLE. THE PROBLEM OCCURRED INTERMITTENTLY BUT BEGAN TO HAPPEN MORE FREQUENTLY AS TIME PROGRESSED. THE CONTACT PLANNED TO TAKE THE VEHICLE TO THE DEALER ON AUGUST 9, 2010. PRIOR TO THE REAR BRAKING FAILURE, THE CONTACT REPLACED THE FRONT BRAKES IN JANUARY 2010 FOR THE SAME GRINDING NOISE. THE CONTACT CALLED THE MANUFACTURER WHO STATED THAT THEY COULD NOT ASSIST HER. THE CURRENT MILEAGE WAS APPROXIMATELY 29,100. THE FAILURE MILEAGE WAS APPROXIMATELY 27,000.

IN APRIL, MY WIFE & I PURCHASED OUR FIRST CHRYSLER PRODUCT, A NEW 2010 TOWN & COUNTRY (WALTER CHRYSLER EDITION). UNFORTUNATELY, DRIVING THIS VEHICLE ON A DAILY BASIS HAS BECOME A SAFETY ISSUE FOR MY FAMILY. ON FOUR COMPLETE RANDOM OCCURRENCES, THE VEHICLE HAS COMPLETED SHUT DOWN (STALLED). ALL FOUR TIMES WE EXPERIENCED THIS ISSUE WAS WHEN WE THE DRIVER WAS MAKING A SLIGHT TURN (RIGHT OR LEFT). THREE TIMES IT STALLED/SHUTDOWN AT LOWER SPEEDS. ONCE AT 40 MILES PER/HOUR. WHEN IT STALLED AT A HIGHER SPEED, MY WIFE WAS DRIVING ON A MAJOR ROAD WAY AND THIS COULD HAVE CAUSED A MAJOR ACCIDENT. I HAVE TAKEN THE VEHICLE THREE TIME TO OUR LOCAL DEALERSHIP, ARMORY CHRYSLER IN ALBANY, NY. SINCE THEY ARE UNABLE TO DUPLICATE THE PROBLEM, THEY HAVE MADE NO REPAIRS ON THE VEHICLE. I HAVE DISCUSSED THIS MATTER FURTHER WITH CHRYSLER REPRESENTATIVES AND TO DATE THESE CONVERSATION HAVE PRODUCED NO RESULTS. *TR

WE HAD TO REPLACE ROTORS ON OUR 2009 TOWN AND COUNTRY VAN AT 15,000 MILES. WE STARTED TO EXPERIENCE SHAKING IN THE FRONT END WHEN BRAKING ON THE HIGHWAY AT LESS THAN 10,000 MILES. AT THAT POINT WE WERE TOLD THAT BRAKE PADS, ETC WERE WITHIN NORMAL LIMITS. FINALLY AT 15,000 WE WERE TOLD THAT THE ROTORS NEEDED TO BE REPLACED. CHRYSLER IS OFFERING TO EXTEND THE 12 MONTH, 12,000 MILE WARRANTY ON THE ROTORS WITH A $50 OR $100 DEDUCTIBLE. THIS APPEARS TO BE A DEFECTIVE BRAKE ROTOR AND NOT A WARRANTY ISSUE AS CHRYSLER IS STATING. WORSE YET IS THAT DEALERS ARE REPLACING THE ROTORS WITH THE EXACT SAME ROTOR! I WAS TOLD BY A CHRYSLER REPRESENTATIVES THAT THIS IS AN ITEM THAT IS EXPECTED TO EXPERIENCE NORMAL WEAR AND TEAR AND, THEREFORE, SUBJECT TO LIMITED WARRANTIES. IN FACT THE LETTER THAT I RECEIVED ABOUT THE EXTENDED WARRANTY FOR THESE ROTORS STATED THAT "THE BRAKE PERFORMANCE IS NOT AFFECTED IN ANY WAY BY THIS ISSUE." I DISAGREE WITH THIS STATEMENT AND CONSIDER IT A SAFETY RECALL MATTER THAT IS BEING MISHANDLED TO CHRYSLER'S ADVANTAGE AND THE CUSTOMER'S DISADVANTAGE. *TR

MY 2008 CHRYSLER TOWN & COUNTRY MINI VAN WITH 35K MILES WILL UNEXPECTEDLY HAVE THE HORN GO ON, FRONT AND REAR WIPERS GO ON, LIGHTS FLASH, WASHER FLUID SQUIRT OUT IN BOTH THE FRONT AND BACK WINDOW. THIS HAS BEEN GOING ON FOR THE PAST 2 1/2 MONTHS. ADDITIONALLY THE REMOTE KEY DOES NOT WORK TO OPEN THE DOOR AND THE CAR WILL NOT START START. THE ONLY REMEDY IS TO PULL THE FUSE OR DISCONNECT THE BATTERY. THIS HAS HAPPENED 5 TIMES WHILE THE CAR IS NOT RUNNING NAD 2 TIMES WHEN THE CAR WAS RUNNING. IT HAS BEEN TO THE DEALER 3 TIMES AND THEY SAY THEY CANNOT FIND ANYTHING WRONG. I HAD THEM CHANGE THE CLOCK SPRING BUT THAT DID NOT CORRECT THE PROBLEM , THEN HAD THEM CHANGE THE TIPM, STILL WAITING TO SEE IF THAT WORKS. EITHER CASE THIS IS A SAFTY ISSUE! *TR

TL* THE CONTACT OWNS A 2010 CHRYSLER TOWN AND COUNTRY. WHILE THE VEHICLE WAS PARKED, THE CONTACT ACTIVATED THE REAR LIFT GATE WITH THE KEYLESS ENTRY; THE LIFT GATE DOOR OPENED STRICKING HER IN THE FACE TO THE POINT OF UNCONSCIOUSNESS. THE CONTACT SUSTAINED INJURY TO THE NOSE AND FOREHEAD, AND SUFFERED SEVERE HEADACHES. THE CONTACT STATED THE LIFT GATE SHOULD HAVE AN ALERT ALARM FEATURE THAT ANNOUNCES THE LIFT GATE OPENING. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE THEY INFORMED THAT THE 2010 MODEL YEAR VEHICLE WAS NOT EQUIPPED WITH A WARNING TONE FEATURE. THE FAILURE MILEAGE WAS 800.

I HAVE A 2008 CHRYSLER TOWN & COUNTRY THAT HAS SEVERE BRAKE PROBLEMS. I WAS TOLD THE FRONT BRAKES ARE COVERED UNDER THE WARRANTY AND THERE IS A KNOWN ISSUE WITH THEM. ( I WAS SENT A LETTER CONCERNING THIS BY CHRYSLER) THE SAME DESCRIBED PROBLEM OCCURRED WITH THE REAR BRAKES. THE CALIPERS FROZE, WARPING THE ROTORS AND BRAKING THE PADS. I WAS TOLD BY CHRYSLER THAT THE CALIPERS WOULD BE COVERED BECAUSE OF BEING DEFECTIVE BUT THE DAMAGED CAUSED BY THIS CONDITION WOULD NOT BE COVERED. THE VEHICLE ONLY HAS 19,000 MILES ON IT. *TR

AUTOMATIC DOOR CLOSED ON 2 YEAR OLD'S FINGER. SHE COULD NOT REMOVE HER FINGER FROM THE DOOR UNTIL THE DOOR WAS OPENED. THE DOOR NEVER RETRACTED. *TR

TL* THE CONTACT OWNS A 2008 CHRYSLER TOWN & COUNTRY. THE CONTACT WAS IN HIS RESIDENCE WHEN HE HEARD THE VEHICLE ALARM SOUND. WITHIN SECONDS, THERE WAS SMOKE AND FLAMES COMING FROM UNDER THE HOOD NEAR THE DRIVER SIDE. THE FIRE DEPARTMENT WAS CALLED TO EXTINGUISH THE FIRE. A FIRE REPORT WAS AVAILABLE. THE MANUFACTURER INVESTIGATED THE VEHICLE AND FOUND THAT THE FIRE WAS CAUSED BY THE RELAY BOX. THE VEHICLE WAS DESTROYED. THERE WERE NO PRIOR WARNINGS OF THE FAILURE. THE CURRENT AND FAILURE MILEAGES WERE 14,000. UPDATED 10/13/10*BF THE CONSUMER ALSO STATED THE DRIVER SIDE SLIDING DOOR WAS INOPERATIVE. THE DOOR WOULD CLOSE 1/2 WAY AND THEN OPEN BACK UP INTERMITTENTLY BEFORE THE INCIDENT. UPDATED 10/14/10*JB

2008 TOWN AND COUNTRY VAN. REAR BRAKES PADS AND ROTORS REPLACED AT 12,000 MILES. LEFT REAR CALIPER FROZE SHORTLY AFTER, SMOKING AND VERY HOT. FIRE HAZARD. FRONT BRAKE PADS REPLACED AT 14,000 MILES. BRAKES HAVE MAJOR ISSUES, UNDERSIZED FOR THIS VEHICLE? REPORTS ONLINE INDICATE THEY NEED REPLACING AS SOON AS EVERY 10,000 MILES. NO LONGER THINK THAT MY WIFE WAS THE PROBLEM. CAN SOMEONE FORCE CHRYSLER INTO RECALLING THIS VEHICLE AND REPLACING WITH LARGER BRAKING SYSTEM? MUST AN ENTIRE FAMILY WITH KIDS PERISH? NOW WHEEL BEARINGS ARE NOISY - MANY ONLINE REPORTS - RELATED TO BRAKES? *TR

TL* THE CONTACT OWNS A 2010 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING AT 30 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS ABLE TO RESTART THE VEHICLE WITHIN MINUTES. THE CONTACT STATED THE FAILURE WOULD OCCUR INTERMITTENTLY AND WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER SEVERAL TIMES BUT THE DEALER WAS UNABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE AND CURRENT MILEAGE WAS 8,666. UPDATED 10/21/10. *LJ UPDATED 10/26/10