2012 BUICK ENCLAVE Complaints

AT 60,000 MILES NOTICED A SLIGHT "SQUEAK" IN MY STEERING WHEN TURNING. DEALERSHIP CHECKED IT AND STATED I NEEDED A NEW STEERING RACK "...FOUND NOICE COMING FROM STTERING GEAR INPUT SHAFT SEAL, BUT ASLO FOUND STEERING GEAR LEAKING FLUID OUT BOTH END OF GEAR". QUOTED ME A $1589.00 REPAIR. I WAS INFORMED THIS HAS BEEN AN ISSUE ON ENCLAVES & TRAVERSES, BUT NOT A RECALL.

TL* THE CONTACT OWNS A 2012 BUICK ENCLAVE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V415000 (STRUCTURE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

WHENEVER THE VEHICLE IS IN DRIVE AND ON AN INCLINE THE VEHICLE WILL ROLL BACKWARDS EXCESSIVELY IF THE BRAKES ARE NOT HELD. IF I PULL UP TO A SIGNAL LIGHT OR INTERSECTION WHERE THERE IS AN INCLINE MY HEART IS BEATING SO FAST BECAUSE I AM AFRAID THE VEHICLE IS GOING TO ROLL BACKWARDS ONTO THE VEHICLE BEHIND ME. I HAVE BEEN TOLD BY A DEALERSHIP REPAIR REPRESENTATIVE TO "JUST APPLY THE BRAKES." WELL, YOU HAVE TO RELEASE THE BRAKES IN ORDER TO ACCELERATE AND MERGE INTO TRAFFIC AND WHEN I RELEASE THE BRAKES TO PROCEED, THE VEHICLE WILL ROLL BACKWARDS UNLESS I HURRY UP AND ACCELERATE (DOING THIS, I RUN THE RISK OF CRASHING INTO ONCOMING TRAFFIC). IF THERE IS A VEHICLE DIRECTLY BEHIND MY VEHICLE, I COULD POSSIBLY ROLL BACKWARDS INTO IT OR INTO SOMEONE WALKING BEHIND MY VEHICLE. THE DEALERSHIP REPAIR SHOP CONTINUES TO TELL ME THIS IS "NORMAL". NONE OF THE VEHICLES MY FAMILY HAS EVER OWNED OR THAT I'VE EVER DRIVEN HAS DONE THIS. THE DEALERSHIP REPAIR MANAGER TEST DROVE OTHER ENCLAVES ON THE LOT AND HE SAID THEY DID NOT ROLL BACKWARDS IN SIMILAR SITUATIONS. BUT WHEN HE TEST DROVE ANOTHER 2012 BUICK ENCLAVE IT ALSO ROLLED BACKWARDS WHEN ON AN INCLINE AND IN DRIVE. HE TOLD ME THAT SINCE THE OTHER 2012 BUICK ENCLAVE ALSO ROLLED BACKWARDS, THAT HE CONSIDERED THIS AS "NORMAL". I TOLD HIM IT'S NOT NORMAL FOR A VEHICLE TO EXCESSIVELY ROLL BACKWARDS LIKE THAT; IN MY OPINION THIS IS A SERIOUS 2012 BUICK ENCLAVE ISSUE. WHAT AM I TO DO IF THE BRAKES, GOD FORBID, SHOULD ALSO GO OUT. I'M AFRAID THAT IF I'M GOING UP A BRIDGE OR SOMETHING I'M GOING TO ROLL BACKWARDS TO MY DEATH.

A WEEK AGO, I FELT MY 2012 BUICK ENCLAVE WASN'T STEERING PROPERLY...LIKE I SUDDENLY HAVE CONSIDERABLY LESS CONTROL...AS IF THE STEERING WHEEL IS FIGHTING ME WHEN I TURN. I NOTICED IT BECAUSE I COULD NOT GET MY CAR'S STEERING TO RESPOND COMING ONTO AN ENTRANCE RAMP ONTO 76W IN PA AND IT ALMOST VEERED INTO THE LANE TO THE LEFT (AS I WAS FIGHTING TO HOLD MY WHEEL TO THE RIGHT COMING OFF THE RAMP). I BROUGHT THE CAR TO MY LOCAL GM CERTIFIED MECHANIC WHO DID DIAGNOSTICS AND DISCOVERED A MALFUNCTION IN MY STEERING PUMP AND A LEAKY HOSE. HE SUGGESTED I CALL THE GM DEALER WHO REPAIRS MY CAR FOR ANY ITEM UNDER RECALL, BULLETIN OR EXTENDED WARRANTY BECAUSE THE ISSUE HE IDENTIFIED IS CONSISTENT WITH A SAFETY ISSUE IDENTIFIED ON EARLIER ENCLAVES. THE SERVICE MANAGER AT FAULKNER BUICK IN WEST CHESTER DID STATE THAT IT IS AN ISSUE ON EARLIER MODELS AND THERE IS A BULLETIN ISSUED FOR EARLIER MODELS FOR POWER STEERING ISSUES IN ENCLAVES. MY YEAR/VIN IS NOT COVERED. HE SUGGESTED I CALL GM. I WAS ON PHONE WITH GM WARRANTY FOR AN HOUR. THEY OPENED CASE BUT SAY THEY CAN'T REVIEW CASE UNTIL THE STEERING ISSUE IS VERIFIED BY A GM SERVICE DEALER. I WILL HAVE TO PAY GM SERVICE DEALER FOR DIAGNOSTICS WHEN I ALREADY PAID A GM CERTIFIED MECHANIC FOR SAME. GM IS NOT ABLE TO TELL ME UNTIL ONE OF THEIR SERVICE PROVIDERS CONFIRMS ISSUE WHAT, IF ANY, FINANCIAL ASSISTANCE THEY WILL PROVIDE. THE REPAIR IS ESTIMATED AT ~$1000...THE ENTIRE PUMP AND HOSE NEED TO BE REPLACED, AND ESTIMATED LABOR IS 6 HOURS. IN MEANTIME, I HAVE TO SLOW MY CAR DOWN TO 20 MILES PER HOUR OR LESS COMING ONTO OR OFF OF RAMPS FOR MAJOR HIGHWAYS SUCH AS PENN TPKE BECAUSE STEERING CONTROL ISN'T THERE & IT FEELS AS IF WHEEL IS PULLING IN OPPOSITE DIRECTION, I'M HAVING TO FIGHT IT, AND IT FEELS AS IF CAR WILL SKID OUT. MY MECHANIC LOOKED AT ALL OTHER POSSIBILITIES AND ID'D FAULTY STEERING PUMP AND HOSE LEAK, SPECIFICALLY.

TL* THE CONTACT OWNS A 2012 BUICK ENCLAVE. WHILE THE LIFTGATE DOOR WAS OPENED, IT SUDDENLY FELL DOWN AND STRUCK THE CONTACT. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE LIFTGATE DOOR STRUTS WERE FAULTY. THE CONTACT RECEIVED THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 15V415000 (STRUCTURE) IN AUGUST OF 2015. THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REPAIR THE FAILURE WERE NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE GIVEN. THE FAILURE MILEAGE WAS 50,000.

TL* THE CONTACT OWNS A 2012 BUICK ENCLAVE. THE CONTACT STATED THAT WHEN THE TAILGATE OPENED, IT FAILED TO REMAIN UP. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V415000 (STRUCTURE) AND STATED THAT THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 44,000.

TL* THE CONTACT OWNS A 2012 BUICK ENCLAVE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V415000 (STRUCTURE) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2012 BUICK ENCLAVE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V415000 (STRUCTURE) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2012 BUICK ENCLAVE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V415000 (STRUCTURE) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

ON 9/28/2015 ON THE WAY TO WORK, WHENEVER YOU TURN ON TO THE ROAD OR JUST MAKING A GENERAL TURN THERE IS A LOSS OF POWER STEERING. THERE IS POWER STEERING DURING STRAIGHT DRIVING AND SLIGHT CORRECTIONS; BUT , WHEN YOU TURN INTO AN INTERSECTION OR TRY TO PARK, YOU HAVE NO POWER STEERING. I CAN HANDLE THE LOSS OF POWER STEERING BUT IF SOMEONE WERE ELDERLY OR NOT VERY STRONG, THEY WOULD NOT BE ABLE TO CONTROL THE VEHICLE. THIS VEHICLE WAS JUST SERVICED. A COMPLETE FRONT BRAKE JOB, OIL CHANGE, TIRE ROTATION AND NEW REAR SHOCKS THAT THE DEALERSHIP SAID WERE LEAKING. I CHECKED THE POWER STEERING FLUID ACCORDING TO THE BUICK OWNERS MANUAL AND FOUND THAT THE FLUID WAS WITHIN THE RECOMMENDED LEVEL. I AM SCHEDULING AN APPOINTMENT TODAY TO HAVE THIS LOOKED AT. I WANTED TO INFORM THE NHTSA AS THIS IS AN EXTREMELY DANGEROUS SITUATION AND JUST WANTED TO BRING THIS TO LIGHT FOR SAFETY REASONS. THIS HAS BEEN A VERY RELIABLE AND SAFE VEHICLE BUT AT THIS TIME IT IS EXTREMELY UNSAFE TO DRIVE. THANK YOU *TR