2012 BUICK ENCLAVE Complaints

TL* THE CONTACT OWNS A 2012 BUICK ENCLAVE EQUIPPED WITH GOODYEAR FORTERA HL TIRES, SIZE P255/65R18/109S. THE CONTACT STATED THAT THE FOUR TIRES DEVELOPED CRACKS IN THE CHANNEL AROUND THE CIRCUMFERENCE OF THE TIRES AND THE OUTER TREAD. THE CONTACT INDICATED THAT THE TIRES WERE NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15T002000 (TIRES); HOWEVER, THE TIRES EXPERIENCED THE SAME FAILURE LISTED IN THE RECALL. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE TIRE FAILURE MILEAGE WAS 18,000. THE VIN AND VEHICLE FAILURE MILEAGE WERE UNKNOWN.

TL* THE CONTACT OWNS A 2012 BUICK ENCLAVE. WHILE DRIVING AT VARIOUS SPEEDS, THE AIR BAG WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHO DIAGNOSED THAT THE AIR BAG SENSORS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE PERSISTED. THE VEHICLE WAS TAKEN BACK TO THE DEALER AND THE CONTACT WAS INFORMED THAT THE PASSENGER SIDE AIR BAG WOULD NEED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 62,000. MA 07/30/15 UPDATED 10/31/2017*CN

MULTIPLE INSTANCES OF THE TRANSMISSION SLIPPING INTO A "NEUTRAL-TYPE-STATE" WHILE ATTEMPTING TO MERGE ONTO/INTO HIGHWAY SPEEDS. THIS HAS OCCURRED OVER 20 TIMES IN THE LAST 1.5 YEARS. DEALERSHIP TOOK CAR ON MULTIPLE OCCASIONS AND WAS ABLE TO REPLICATE IT 1X. THEIR CORRECTIVE MEASURE WAS TO RE-DOWNLOAD TRANSMISSION SOFTWARE. THIS DID NOT FIX THE ISSUE. THIS IS AN INTERMITTENT PROBLEM THAT POSES A SIGNIFICANT SAFETY RISK, AS THE SLIPPAGE CAN LAST ANYWHERE FROM 1 TO 3 SECONDS. *TR

WHINE OR WHISTLE NOISE. DEALER STATED IT WAS LOW POWER STEERING FLUID; RACK AND PINION LEAKING. SYSTEM REPLACED BUT NOISE CONTINUED. RETURNED FOR MORE WORK IN 5/5 AND 5/27/2014. DEALER FINALLY SAID NOTHING CAN BE DONE ABOUT THE NOISE, BUT EVERYTHING IS WORKING ACCORDING TO SPECS. NOISE CONTINUES. BUICK CUSTOMER COMPLAINT REP. SAID NOTHING IS WRONG, THAT EVERYTHING IS ACCORDING TO SPECS, EVEN THOUGH THE NOISE WAS ABSENT FOR THE FIRST 16000 MILES. CUSTOMER COMPLAINT CASE NUMBER IS [XXX] MY CONCERN IS SOMETHING IS WRONG AND BUICK ISN'T SAYING. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL* THE CONTACT OWNS A 2012 BUICK ENCLAVE. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 52,000.

REAR DIFFERENTIAL CLUTCH PAK REPLACED BY DEALER SERVICE DEPARTMENT. UNDER WARRANTY. OIL WAS DRIPPING FROM REAR, CENTER, NEAR AXLE. 09/11/2012 FIRST DEALERSHIP DIAGNOSED "F2023 SEAL, PINION SHAFT OIL - REAR DIFFERENTIAL " REPLACED SEAL. UNDER WARRANTY - NO CHARGE. MILEAGE 24138. 09/19/2011 STILL LEAKING WHILE OUT OF TOWN. SECOND DEALERSHIP DIAGNOSED SAME THING. "PINION SEAL IS LEAKING" "REPLACED THE REAR DIFFERENTIAL PINION SEAL FILLED FLUID..." UNDER WARRANTY - NO CHARGE. MILEAGE 24710. 09/27/2012 STILL LEAKING. CALLED DEALERSHIP WHERE CAR WAS PURCHASED. TOOK TO THEIR SERVICE DEPARTMENT. THEY DIAGNOSED, "R&R TORQUE TUBE AND FOUND OIL ON BOTH SIDE OF CLUTCH PACK. OPENED TAC CASE REPLACED CLUTCH PACK AND DISASSEMBLED TORQUE TUBE AND CLEANED ALL OF RESIDUAL OIL." UNDER WARRANTY - NO CHARGE. MILEAGE 25504. THIS FINALLY CORRECTED THE PROBLEM. *TR

STEERING GEAR BOOTS LEAKING FLUID ON AWD VEHICLE. APPROX $1780 REPAIR TO REPLACE STEERING GEAR SEALS NEEDED PER CHEVROLET DEALER SERVICE DEPARTMENT. *TR

THE DASHBOARD LIGHTS FAILED TO COME ON OR JUST GO OFF WHILE THE VEHICLE IS IN MOTION. THIS HAS HAPPENED NUMEROUS TIMES. THIS MAKES IT IMPOSSIBLE TO SEE SPEEDOMETER, ETC. AFTER A PERIOD OF TIME, THEY COME ON. IT MAY HAPPEN AT ANY TIME FROM THE TIME THE CAR IS STARTED TO DRIVING SPEEDS. *TR

I STOPPED AT A RED LIGHT ON A HILL AND WHEN I TOOK MY FOOT OFF THE BRAKE THE VEHICLE STARTED TO ROLL BACKWARDS.IT WOULD ROLL BACKWARD WHEN IT WAS IN DRIVE. I ALMOST HIT THE CAR BEHIND ME. THEN I WENT OUT OF TOWN AND TESTED IT ON OTHER HILLS AND IT DID THE SAME THING. WHEN I WAS GOING DOWNHILLI STOPPED AND I PUT IT IN REVERSE AND IT ROLLED FORWARD. WHEN I WAS GOING UPHILL IN DRIVE AND STOPPED AND TOOK MY FOOT OFF THE BRAKE IT WOULD ROLL BACKWARD UNTIL I PUT MY FOOT ON THE BRAKE AND AS SOON AS I CAME TO A STOP AND TOOK MY FOOT OFF THE BRAKE IN WOULD ROLL BACKWARDS AGAIN. IT WOULD HAVE ROLLED TO THE BOTTOM OF THE HILL. THIS COULD BE VERY DANGEROUS. *TR

GM RECALL 14030 STATES IN THE EVENT OF A CRASH, THE SIAB, FRONT CENTER AIRBAG, IF EQUIPPED, AND/OR SEAT BELT PRETENSIONERS MAY NOT DEPLOY INCREASING THE RISK OF INJURY TO THE DRIVER OR FRONT PASSENGER. PARTS ARE NOT CURRENTLY AVAILABLE. GM IS PRECLUDING DEALERS FORM ALLOWING TEST DRIVES OR SALE OF ANY NEW OR USED ENCLAVE UNTIL THE RECALL IS RESOLVED. NOTWITHSTANDING THE NOTICE AND THE FAILURE TO REPAIR BUICK CUSTOMER SERVICE SAYS CARS ARE SAFE TO DRIVE AND REFUSES TO PROVIDE ANY COMPENSATION TO CURRENT OWNERS SUCH AS MYSELF TO PARK THE CAR UNTIL THE SAFETY ISSUE IS RESOLVED AND ALLOW FOR ALTERNATE TRANSPORTATION. SO THEY ARE TELLING ME MY CAR HAS AN INCREASED INJURY RISK THEY ARE TELLING ME IT IS BEING RECALLED THEY ARE TELLING ME THEY DO NOT HAVE THE PARTS TO FIX IT THEY ARE PRECLUDING DEALERS FROM LETTING ANYONE DRIVE THEM AND PRECLUDING SALE BUT TELLING ME THE CAR IS SAFE NOT WITHSTANDING THE NOTICE THAT SAYS IT IS NOT. REPLACEMENT VEHICLE SHOULD BE PROVIDED OF FUNDS TO PAY FOR RENTAL PROVIDED SO THE CAR CAN BE PARKED UNTIL THEY CAN ADDRESS THE RECALL. *TR