2011 BUICK ENCLAVE Complaints

TL* THE CONTACT OWNS A 2011 BUICK ENCLAVE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 10 MPH, ANOTHER VEHICLE CRASHED INTO THE FRONT DRIVER'S SIDE. THE AIR BAGS DID NOT DEPLOY. THE CONTACT SUFFERED HEAD, NECK AND SHOULDER INJURIES AND WAS TRANSPORTED FOR MEDICAL TREATMENT. A POLICE REPORT WAS FILED OF THE INCIDENT. THE VEHICLE WAS TOWED TO A COLLISION CENTER BUT WAS NOT INSPECTED TO DETERMINE THE CAUSE OF THE AIR BAG FAILURE. THE CONTACT LATER RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER 14V118000 (AIR BAGS). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 23,000. UPDATED 07/15/14 MA

GAS GAUGE WASN'T WORKING ON MY 2011 BUICK ENCLAVE ESPECIALLY WHEN WEATHER WAS COLD. GAS GAUGE WOULD SHOW LESS THAN WAS IN THE TANK. HAPPENED ONCE OR TWICE IN 2012, BUT I THOUGHT IT WAS A FLUKE. THEN, SEVERAL TIMES IN WINTER OF 2013- SO, I FINALLY TOOK IT IN DEC 2013 AFTER GETTING A MESSAGE IN THE CAR OF A SENSOR FAILURE. THEY QUOTED $517.27 TO FIX IT AND SAID THEY DIDN'T HAVE TIME THAT DAY. TOOK BACK IN EARLY JAN. WARRANTY JUST EXPIRED BY 3000 MILES, SO I ARGUED IT SHOULD BE COVERED. DEALERSHIP MADE ME PAY $100 TOWARDS IT. THEY REPLACED THE FUEL LEVEL SENSOR. I HAVE HAD IT HAPPEN ONCE AGAIN SINCE, SO I AM WONDERING IF THEY FIXED THE RIGHT PART, ALTHOUGH I WOULD WANT TO SEE IT HAPPEN AGAIN TO BE SURE BEFORE I COMPLAIN AGAIN, ALTHOUGH WAITING TO MAKE SURE THERE WAS A PROBLEM WAS WHAT GOT ME OUT OF WARRANTY WHEN I ORIGINALLY TOOK IN IT TO HAVE FIXED. AS I SEE THE RECENT RECALL IN MAY 2014 OF ONLY THE 2013 BUICK ENCLAVE MODELS FOR THE SAME GAS GAUGE ISSUE, I AM FRUSTRATED. OBVIOUSLY, THE PROBLEM IS MORE PERVASIVE THAN JUST THE 2013 MODELS. SAFETY OF THIS MODEL SEEMS TO BE AN ISSUE. NOW, I SAW THERE IS AIRBAG RECALL, ALTHOUGH I HAVEN'T BEEN NOTIFIED YET. I HAD WATER PUMP ISSUE FAIL THE WEEK AFTER I HAD IT CHECKED FOR RECALL NOTICE AND THEY HAD SAID IT WAS FINE AND DIDN'T NEED FIXED. SCARY AS I GOT NOTICE ALL OF A SUDDEN THAT CAR WAS SHUTTING DOWN AND IT DID - LUCKILY, I WASN'T ON THE FREEWAY AND COULD PULL OFF QUICKLY, BUT I WAS STILL STRANDED WITHOUT WARNING. FRUSTRATING AFTER I JUST TOOK IT IN FOR THIS RECALL ISSUE AND WAS TOLD IT WAS FINE. I'VE ALSO HAD THE LIFTGATE ISSUE (RELEASE SWITCH FAILED), ISSUE WITH DRIVER'S SIDE DOOR, AND A/C ISSUE - ALL IN A CAR THAT ISN'T THAT OLD. *TR

ON MARCH 27 2014 MY BUICK ENCLAVE GAVE ME AN ERROR MESSAGE ON THE DASH WHILE DRIVING ON THE HIGHWAY TRACTION CONTROL OFF, STABILITY TRANSMISSION NEEDS SERVICE, AND REDUCED POWER CAME ON.THE CAR WENT FROM 60 MPH TO 50 MPH SUDDENLY BUT THEN CLEARED UP.I TOOK THE CAR INTO THE DEALER TO BE SERVICED ON 03/28/2014. THE LOCAL DEALER STATED THAT THEY FOUND THE ISSUE AND CORRECTED IT.ON APRIL 16 2014 I HAD THE SAME ISSUE HOWEVER THE EVENT WAS MUCH WORST. I WAS ON THE A MAJOR HIGHWAY DOING 65 MPH. THE CAR DID NOT GIVE ME ANY INDICATION OF ANY ISSSUE. THE DASHBOARD DISPLAYED TRACTION CONTROL OFF, SERVICE TRACTION, AND SERVICE STABILITRAK AND VERY QUICK AND SUDDENLY I LOST ALL POWER TO THE CAR WHILE TRAVELING DOWN THE HIGHWAY AT 65 MPH. THE SPEEDOMETER STATED I WAS STILL AT 65 MPH HOWEVER THE CAR WAS NOT TRAVELING AT 65. I TRIED PULLING ON MY HAZARD LIGHTS BUT THEY DID NOT WORK AT THE TIME. THE POWER STEELING ON THE VEHICLE DID NOT WORK. THE GAS PEDAL DID NOT EXCEL THE CAR. I WAS ALMOST HIT BY A TRACTOR TRAILOR WHO WAS TRAVELING BEHIND ME. I TRIED MOVING TO THE SLOW LANE HOWEVER THE CAR HAD NO POWER STERRING BUT THE ENGINE WAS ON AND THE GAS PEDAL WAS TO THE FLOOR BUT THE CAR WAS NOT ACCELERATION. I HAD NO POWER IN THE CAR, I WAS ABLE TO GET TO A SAFE SPOT WERE I TRIED TURNING THE CAR OFF AND BACK ON. THAT DID NOT SOLVE ANY ISSUES EXCEPT FOR THE HAZARD LIGHTS. I WAS THEN ABLE TO PUT ON MY HAZARD LIGHTS. THE CAR NEVER GAVE ME AN ERROR THAT I HAD REDUCED POWER. EVERYTHING OCCURRED IN ABOUT 2 MINUTES. I IMMEDIATELY CONTACTED THE DEALER TO HAVE THE CAR TOWED. I HAVE MAJOR SAFETY CONCERNS ABOUT THE 2011 BUICK ENCLAVES!!!!! I AM VERY LUCKY THAT I WAS NOT KILLED ON HWY 540. I DON'T THINK MY AIR BAGS WOULD HAVE DEPLOYED IF I WERE HIT BY A TRACTOR TRAILER OR CAR. NOTHING WAS WORKING IN THE CAR. PLEASE CALL ME WITH ANY QUESTIONS!!

REGARDING 2011 BUICK ENCLAVE: POWER STEERING RACK IS LEAKING AND PUMP FAULTY REQUIRING REPLACEMENT. ONLY 53K ON CAR; BOUGHT IT BRAND NEW IN 2011. LUCKILY I HAVE EXTENDED WARRANTY ALTHOUGH DEALER TRYING TO ARGUE THEIR RESPONSIBILITY. THIS IS VERY UPSETTING FOR SEVERAL REASONS: THIS A $45,000 CAR, I POINTED THIS ISSUE OUT 2 WEEKS PRIOR DURING MY REGULAR OIL CHANGE VISIT AND WAS BLOWN OFF UNTIL I PRESSED THE MATTER, AND I HAVE SEEN SEVERAL POSTS RECENTLY REGARDING THIS EXACT ISSUE WITH THIS TYPE VEHICLE. ADDITIONALLY THERE IS ADMITTED FAULT BY GMC REGARDING SEVERAL MECHANICAL ISSUES RELATED TO POWER STEERING AND AS EVIDENCED BY MULTITUDE OF RECENT RECALLS. I HATE TO SAY IT BUT THIS IS MY FIRST AMERICAN CAR AND LIKELY MY LAST. MY 2004 NISSAN WITH 180K MILES RUNS GREAT!! *TR

MY ENCLAVE WAS STOPPED AT A RED LIGHT. THE VEHICLE BEHIND ME WAS REARENDED BY THE VEHICLE BEHIND THEM AND THEN REARENDED MY VEHICLE. IMMEDIATELY I HEARD A LOW AIR RELEASE SOUND AND SMELLED A GUN POWDER SMELL, BUT MY AIRBAG DID NOT DEPLOY. THE RED INDICATOR LIGHT FOR AIRBAG CAME ON AFTER THE WRECK. *TR

I BEGAN TO MAKE LOUD SQUEAKING NOISES WHEN MAKING LEFT AND RIGHT TURNS. IN ADDITION, AS TIME PROGRESSED I WOULD FEEL PRESSURE WHEN TURNING THE STEERING WHEEL. DUE TO FEAR OF STEERING WHEEL NOT BEING ABLE TO TURN, I TOOK THE VEHICLE TO THE DEALERSHIP. THE DEALERSHIP SAID THAT THE VEHICLE NEEDED A NEW STEERING PUMP AND RACK. GM SAID THEY WOULD NOT COVER THE ENTIRE COST. THE TOTAL COST WAS $2600 AND GM SAID IT WOULD ONLY COVER $1600. OWNER FEELS GM SHOULD COVER THE ENTIRE COST SINCE THIS IS A SAFETY ISSUE AND THE CAR IS ONLY 2,000 MILES OVER 50,000 MILE WARRANTY. THIS IS NOT A USUAL WEAR AND TEAR CAR ISSUE. *TR

STEERING COLUMN WAS WHINING. TOOK IT IN AND WAS TOLD THE STEERING GEAR WAS LEAKING AND IT WOULD COST $1500 TO REPAIR. ACCORDING TO GM FORUMS THIS IS A VERY VERY COMMON COMPLAINT THAT GM HAS DONE NOTHING ABOUT. WHY IS A RECALL NOT BEING INSTITUTED? *TR

TURNED CORNER ON IRONWOOD46615 AND REAR ENDED CAR THAT STOPPED SUDDENLY. CRUSHED MY FRONT END BACK TO PUNCTURING THE RADIATOR. NO AIR BAG DEPLOYED AND NO SEAT BELT ON IMPACT. MY KNEES HIT THE DASH UNDER THE STEERING WHEEL. NO ONSTAR AS NO AIRBAG DEPLOYED. HOLDING STEERING WHEEL WAS MY ONLY DETERRENT TO HITTING FORWARD. REPAIRS COST $5000.+ AND GM DEALER INSISTED AIRBAG AND SEAT BELT WERE FUNCTIONING. KNEES STILL HURT. AND SEEN DOCTOR ABOUT KNEES AND GOING AGAIN SOON. I AM REPORTING THIS AFTER HEARING THAT THERE ARE RECALLED ON SEAT BELTS AND AIRBAGS ON DRIVER SIDE. *TR

WHILE DRIVING ON I-85 IN ATLANTA, GA...DOING 75MPH IN THE FAST LANE....THE ENGINE JUST DIED...SAYING THE ENGINE POWER HAD BEEN REDUCED....I IMMEDIATELY PULLED OVER TO THE LEFT LANE & STOPPED ON A DIVIDER @ EXIT 95(ENTRANCE TO I-285) VERY BUSY AREA....I DIALED ON-STAR ...THEY SAID THEY WOULD SEND A DOT-HERO VEHICLE...IT NEVER CAME AFTER 1 1/2HRS...SO I CALLED AAA ...THEY CAME IN 15 MINUTES WITH A FLAT BED TRUCK & TOOK ME TO THE DEALERSHIP...I WAS SCARED TO DEATH THAT IN THAT INTERSECTION OF HWY'S SOMEONE WAS GOING TO SLAM INTO ME...THEY REPLACED MY IGNITION COIL #3!!!! *TR

UPON IGNITION, THE DASH PROMPTED "SERVICE AIR BAGS." AFTER DRIVING APPROXIMATELY A MILE, IT WENT OFF, THEN REAPPEARED SOON AFTER. IN LIGHT OF REPORTED FATALITIES DUE TO AIRBAG FAILURE, GENERAL MOTORS MUST PROVIDE A MANUFACTURER'S RECALL. *TR