2011 BUICK ENCLAVE Complaints

PASSENGER SIDE FRONT WINDOW AND DOOR DEFECTIVE; SPORADIC AND RECURRENT NON-FUNCTION; DEALERSHIP WILL NOT REPAIR BECAUSE THEY CANNOT DUPLICATE THE PROBLEM. SAFETY ISSUE; AS DRIVING AND UNABLE TO REACH PASSENGER SIDE, NOTICED DOOR UNLOCKED. DEALERSHIP SAID WOULD COST 800-900 DOLLARS TO REPLACE ELECTRICAL HARNESS AND WILL NOT REPLACE. *TR

TL* THE CONTACT OWNS A 2011 BUICK ENCLAVE. THE CONTACT STATED THAT WHILE IN REVERSE WITH THE BRAKES DEPRESSED, THE VEHICLE ROLLED FORWARD. ALSO, WHEN THE GEAR WAS IN DRIVE THE VEHICLE WOULD ROLL BACKWARD. THE ACCELERATOR PEDAL HAD TO BE DEPRESSED WITH FORCE IN ORDER FOR THE VEHICLE NOT TO ROLL AWAY WHEN GEAR WAS IN DRIVE. THE FAILURE WAS EXPERIENCED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO THE DEALER FOR A DIAGNOSTIC, BUT THE DEALER WAS UNABLE TO LOCATE A FAILURE CODE. THE VEHICLE WAS ALSO TEST DRIVEN BUT THE DEALER WAS UNABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER WAS MADE NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 400 AND THE CURRENT MILEAGE WAS 6100.

TL* THE CONTACT OWNS A 2011 BUICK ENCLAVE. WHILE PARKED, THE FRONT PASSENGER SIDE AIR BAG WARNING LIGHT ILLUMINATED. THE FAILURE RECURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTICS WHERE THE TECHNICIAN ADVISED THAT THE FAILURE COULD HAVE OCCURRED BECAUSE A CELL PHONE WAS IN CLOSE PROXIMITY TO THE FRONT PASSENGER SIDE SEAT. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 1,000.

I WAS EXITING THE FREEWAY AND STARTED TO TOUCH THE FRONT WINDOW BUTTON DOWN BUT IT WAS THE REAR WINDOW BUTTON AND IMMEDIATELY THE WHOLE CAR STARTED THIS SHAKING AND VIBRATING. I WAS SHOCKED AND SHOOK-UP BY THIS EVENT AND IMMEDIATELY PULLED OVER TO THE SIDE.LUCKILY, DOWN THE ROAD A BIT, I SAW A BUICK DEALERSHIP AND PROCEEDED TO IT. THE SERVICE MGR. TOLD ME BUICK IS AWARE OF THIS PROBLEM WHICH HE CALLED "WIND ABATEMENT".ONE OF HIS ASSOCIATES EVEN ASKED ME IF HE COULD COME WITH ME SO HE COULD WITNESS THIS EVENT. SO WE DID GO BACK TO THE FREEWAY,LET REAR WINDOW DOWN, AND HE WITNESSED IT HIMSELF.THE BUICK DEALER DENIED ANY DEFECTS IN THE CAR AND ADVISED ME TO CRACK A FRONT WINDOW ABOUT AN INCH, THEN LET THE REAR WINDOW DOWN. THIS WHOLE EPISODE HAS LEFT ME IN A STATE OF SHOCK AND NOT KNOWING IF THIS VEHICLE IS SAFE TO DRIVE.

2011 BUICK ENCLAVE ROLLS UNABATED ON HILLS WHILE IN GEAR - DRIVE OR REVERSE. VERY HARD TO CONTROL. REQUIRES VERY QUICK MOVE FROM BRAKE TO ACCELERATOR AND "2-FOOT" DRIVING WHICH IS DANGEROUS AND WEARS BRAKES AND TRANSMISSION. THERE IS NO "HILL HOLD" FEATURE AND DRIVETRAIN PROVIDES NO RESISTANCE. *TR

SLOWING DOWN TO STOP FOR RED LIGHT THE CAR SPEEDED UP BY ITSELF. I HAD TO PRESS VERY HARD ON THE BRAKES TO STOP THE CAR . *TR

AIR BAG LIGHT KEPT COMING ON. LOVE BUICK, COLUMBIA SC REPLACED MODULE. SEVERAL DAYS LATER AIR BAG LIGHT CAME ON AGAIN WITH A MESSAGE " SERVICE AIRBAG ". ABOVE DEALER NOW HAS THIS VEHICLE IN SERVICE AND SAYS THEY NEED TO KEEP IT SEVERAL DAYS FOR MORE DIAGNOSTICS. *TR

2011 BUICK ENCLAVE ROLLS UNCONTROLLABLE ON HILLS WHILE IN GEAR - DRIVE OR REVERSE. VERY HARD TO MANAGE. REQUIRES VERY QUICK MOVE FROM BRAKE TO ACCELERATOR AND "2-FOOT" DRIVING WHICH IS DANGEROUS AND WEARS BRAKES AND TRANSMISSION. THERE IS NO "HILL HOLD" FEATURE AND DRIVETRAIN PROVIDES NO RESISTANCE. THIS IS A SERIOUS SAFETY CONCERN AS THE ROLLBACK IS NOT RESTRICTED AND CAN REACH DANGEROUS SPEEDS DEPENDING ON THE LEVEL OF DECLINE. THIS REQUIRES THE DRIVER TO KEEP FIRM AND CONSISTENT PRESSURE ON THE BRAKE WHEN ON AN INCLINE TO AVOID ROLLING INTO OTHER VEHICLES AND ALSO, GO HEAVY ON GAS TO OVERPOWER THE ROLL WHEN TAKING OFF. THIS IS EVEN WORSE THAN A MANUAL TRANSMISSION VEHICLE AS AT LEAST THEY WILL STOP IF THEY SNUB OUT. *TR

ON INCLINE WHEN IN DRIVE -- ROLLS BACKWARD, INDEFINITELY. ON DECLINE WHEN IN REVERSE -- ROLLS FORWARD, INDEFINITELY. THIS MAKES THE VEHICLE EXTREMELY DANGEROUS TO PARALLEL PARK ON AN INCLINE/DECLINE, AS AT SOME POINT YOU WILL NEED TO TAKE YOUR FOOT OFF THE BRAKE TO GET GOING AND WHEN YOU DO, THE VEHICLE WILL ROLL FORWARD (HOPEFULLY NOT HITTING THE CAR IN FRONT OF YOU) AND THE ACCELERATOR WILL NEED TO BE APPLIED ENOUGH TO MOVE THE HEAVY VEHICLE AGAINST THE GRADE (HOPEFULLY NOT SO FORCEFULLY THAT YOU WILL RISK HITTING THE CAR BEHIND YOU). SERVICE DEPARTMENT AT LOCAL DEALERSHIP POINTED ME TO OWNER'S MANUAL (9-25): "IF THE VEHICLE IS STOPPED ON A HILL, WITH YOUR FOOT OFF THE BRAKE PEDAL, THE VEHICLE MAY ROLL. THIS IS NORMAL AND IS DUE TO THE TORQUE CONVERTER DESIGNED TO IMPROVE FUEL ECONOMY AND PERFORMANCE. USE THE BRAKE TO HOLD THE VEHICLE ON A HILL. DO NOT USE THE ACCELERATOR PEDAL." HOWEVER, THIS OWNER'S MANUAL ENTRY IS IN THE "DRIVE" SECTION, AND SIMILAR STATEMENTS ARE NOT MENTIONED WITHIN THE SECTION ABOUT "REVERSE." *TR

*PURCHASED NEW IN AUGUST 2010, REPORTED BACK TO DEALERSHIP THERE WAS MOVEMENT IN SEAT BACK/BOTTOM OR BOTH. HAVE RETURNED AND COMMUNICATED WITH SELLING DEALERSHIP AND GENERAL MOTORS (SERVICE REQUEST #71-929161000) ON THIS ONGOING PROBLEM AS MOVEMENT STILL EXISTS IN SEAT. ATTEMPTED TO REPAIR SEAT THREE TIMES AND FAILED. PROBLEM IS STILL EXISTS AND GM HEADQUARTERS IN DETROIT IS STANDING BY THEIR FIELD SERVICE REP AND THE DEALSHIP SAYING THERE IS NO PROBLEM IN THEIR VIEW. HAVING SAID THIS, NO ONE HAS SEEN THE VEHICLE TO EXAMINE IF IN FACT REPAIRS WERE SUCCESSFUL AFTER THEIR LAST ATTEMPT AT REPLACING PARTS ON THE SEAT FRAME. NO REPRESENTATIVE FROM , GM FIELD SERVICE MANAGER OR ANYONE ELSE REPRESENTING GM. SO, I DONT KNOW HOW THEY CAN SAY THE PROBLEM IS FIXED IF THEY ARE STILL RECEIVING COMPLAINTS AND HAVE NOT EXAMINED THE SEAT FOR WARRANTS OF THIS COMPLAINT. ADDITIONALLY I HAVE TAKEN THIS VEHICLE TO A PRIVATELY OWNED AUTO SERVICE CENTER: I AM THANKFUL TO NOT ONLY PROVIDED GREAT SERVICE BUT HAS ALSO DETECTED THE ROOT PROBLEM IN THE SEAT AND PROVIDED THEIR OPTION ON WHAT SHOULD BE DONE TO REMEDY THIS PROBLEM - REPLACE THE SEAT. WHEN I PROVIDED THIS INFORMATION TO GM HEADQUARTERS, THEY REVIEWED THE INFORMATION AND CAME BACK WITH THE SAME REPEATED RESPONSE INDICATING THAT ALTHOUGH THEY UNDERSTAND I AM NOT SATISFIED WITH THEIR RESPONSE, THEY HAVE NOTHING MORE TO ADD IN TERMS OF CORRECTING THIS PROBLEM I HAVE EXPERIENCED SINCE I PURCHASED THIS VEHICLE FROM THE DEALERSHIP. I AM CONCERNED AS TO THE SEAT PROVIDING STABILITY WHEN STOPPING IN AN EMERGENCY WHEN NEEDED MOST IN ADDITION TO THE SEAT WEARING OUT WELL BEFORE ITS TIME. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) *TT