2011 BUICK ENCLAVE Complaints

BUICK ENCLAVE 2011: THE CAR ROLLS DOWN UNCONTROLLABLY ON HILLS WHILE IN GEAR WHETHER IN DRIVE OR REVERSE, AND IS VERY HARD TO CONTROL. THIS ALSO REQUIRES VERY QUICK MOVEMENT FROM BRAKE TO ACCELERATOR. THERE IS NO "HILL HOLD" FEATURE AND DRIVETRAIN PROVIDES NO RESISTANCE. WE DEAL WITH THIS PROBLEM EVERY DAY WHILE DRIVING OUR DRIVEWAY AND INTO OUR GARAGE. THE MINUTE WE ATTEMPT TO PULL UP TO THE GARAGE, THE CAR/SUV STARTS ROLLING BACKWARDS AND YOU HAVE TO CONDUCT A COUPLE OF QUICK STEPS TO STOP IT. I IMAGINE THIS CAUSES WEAR AND TEAR ON THE BRAKES AND OTHER PARTS OF THE VEHICLE. A SERVICE REP AT THE DEALERSHIP SAID THIS WAS NORMAL AND TOLD ME ABOUT OTHER MANUFACTURERS THAT HAVE THE SAME PROBLEM FROM GMC. I DRIVE A SECOND CAR AND IT NEVER DOES THIS. I BELIEVE THIS IS A BUICK ENCLAVE PROBLEM. *TR

2011 BUICK ENCLAVE ROLLS UNABATED ON HILLS WHILE IN GEAR - DRIVE OR REVERSE. VERY HARD TO CONTROL. REQUIRES VERY QUICK MOVE FROM BRAKE TO ACCELERATOR AND "2-FOOT" DRIVING WHICH IS DANGEROUS AND WEARS BRAKES AND TRANSMISSION. THERE IS NO "HILL HOLD" FEATURE AND DRIVETRAIN PROVIDES NO RESISTANCE. *TR

MISSING EASY TO VIEW NAVIGATION COMPASS IN BUICK ENCLAVE DRIVER INFORMATION CENTER DISPLAY. BECAUSE WE ORDERED THE OPTIONAL NAVIGATION SYSTEM TO OBTAIN THE REAR VIEW CAMERA DISPLAY, OUR DEALER ADVISED US THAT THE COMPASS DISPLAY CANNOT BE ADDED TO THE DIC DISPLAY AT THIS TIME. THE NAV COMPASS DISPLAY IS HARD TO VIEW ON THE LEFT UPPER SCREEN DISPLAY, NON-INTUITIVE, AND UNSAFE FOR THE DRIVER TAKING THEIR EYES OFF THE ROAD. AND, YOU MUST HAVE THE NAV DISPLAY ENABLED. OUR 2002 BUICK RENDEZVOUS HAD THIS DIC COMPASS DISPLAY AND THE 2011 CADILLAC SRX THAT WE WERE CONSIDERING BUYING. BUICK MARKETING/PRODUCT DEVELOPMENT MADE A POOR SAFETY DECISION IN NOT HAVING A REDUNDANT COMPASS DISPLAY FOR A MSRP $48.5K VEHICLE. I USED THIS DIC COMPASS DISPLAY IN UNFAMILIAR DRIVING AREAS FREQUENTLY. A MARKET FOCUS CUSTOMER SURVEY GROUP WOULD HAVE DISCLOSED THIS ISSUE. WE FILED A CUSTOMER COMPLAINT FORM WITH BUICK'S CAC CENTER. BUT, THE DEALER ADVISED ME THE CASE FILE WOULD BE SENT TO THE DEALER INSTEAD OF TO BUICK MARKETING/PRODUCT DEVELOPMENT! THE ROOMINESS AND VALUE WERE THE MAIN REASONS FOR SELECTING THE ENCLAVE. MOUNTING AN AFTERMARKET COMPASS IN A LUXURY VEHICLE IS A POOR SOLUTION! *KB

2011 BUICK ENCLAVE WITH AUTO TRANS. VEHICLE ROLLS BACKWARDS ON AN INCLINE WHEN FOOT IS REMOVED FROM THE BRAKE. REQUIRES DRIVER TO APPLY EXCESSIVE THROTTLE POWER UPON TAKING FOOT OFF OF BRAKE WITH DANGER OF ROLLING INTO CARS BEHIND IT. *TR

2011 BUICK ENCLAVE. CONSUMER WRITES IN REGARDS TO A MISSING COMPASS *TGW GM INFORMED THE CONSUMER, THE VEHICLE DID NOT COME EQUIPPED WITH A COMPASS, BECAUSE IT HAS A NAVIGATION OPTION AND THEREFORE WAS REDUNDANT. *JB

MY 2011 BUICK ENCLAVE ROLLS FORWARD AND BACKWARD ON AN INCLINE WHEN IN DRIVE. THIS IS A SERIOUS SAFETY CONCERN AS THE ROLLBACK IS NOT RESTRICTED AND CAN REACH DANGEROUS SPEEDS DEPENDING ON THE LEVEL OF DECLINE. THIS REQUIRES THE DRIVER TO KEEP FIRM AND CONSISTENT PRESSURE ON THE BRAKE WHEN ON AN INCLINE TO AVOID ROLLING INTO OTHER VEHICLES AND ALSO, GO HEAVY ON GAS TO OVERPOWER THE ROLL WHEN TAKING OFF. THIS IS EVEN WORSE THAN A MANUAL TRANSMISSION VEHICLE AS AT LEAST THEY WILL STOP IF THEY SNUB OUT. *TR

TL* THE CONTACT OWNS A 2011 BUICK ENCLAVE. THE CONTACT STATED WHILE DRIVING ON AN INCLINE WITH HIS YOUR FOOT ON THE BRAKE PEDAL, THE VEHICLE WOULD ROLL BACKWARDS. THE VEHICLE WAS TAKEN TO THE DEALER WHO STATED THE FAILURE WAS NORMAL FOR A MANUAL VEHICLE. THE MANUFACTURER STATED THERE WAS NO FAILURE AND THE VEHICLE WAS FUNCTIONING NORMALLY. THE FAILURE MILEAGE WAS 80. UPDATED 09/19/11 *BF UPDATED 11/02/11

TL* THE CONTACT OWNS A 2011 BUICK ENCLAVE. THE CONTACT STATED THAT THE ACCELERATOR PEDAL GOT STUCK IN A PARTIALLY DEPRESSED POSITION AND THE BRAKES WOULD NOT STOP THE VEHICLE WHEN ENGAGED. THE VEHICLE WAS PLACED INTO NEUTRAL BEFORE CRASHING. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THEY WERE UNABLE TO DIAGNOSE THE FAILURE, BUT THE PHYSICAL DAMAGES WERE REPAIRED. THE FAILURE MILEAGE WAS 2,000 AND THE CURRENT MILEAGE WAS 2,700.

I PURCHASED A NEW BUICK ENCLAVE ON OR ABOUT 4 FEB. 2011, ON OR ABOUT 12 APRIL 2011 I HAD THE BACK WINDOW DOWN WITHOUT KNOWING IT AS I HIT ABOUT 45 MPH THIS HORRIBLE NOISE APPEARED IN THE CAR. I PULLED OFF THE ROAD THINKING THAT THE ENGINE BLEW UP, BUT THIS WAS NOT THE CASE. THE SOUND CAME FROM HAVING THE BACK WINDOW DOWN. I CONTACTED THE DEALER ABOUT THIS AND WAS TOLD THERE WAS NOTHING THAT COULD BE DONE ABOUT IT. I LATER TOOK DECIBEL READINGS OF THIS AND THEY ARE AT 94 DB AT 45 MPH. AS SPEED IS INCREASED THE DECIBEL READINGS ALSO INCREASED. I COULD ONLY TAKE THE READINGS UP TO 60 MPH AS THE DECIBEL METER I HAD DID NOT GO ABOVE 120 DB. THIS WILL CAUSE HEARING LOSS AND POSSIBLY PERMANENT HEARING LOSS TO SMALL CHILDREN AND BABIES. THIS PROBLEM NEEDS TO BE FIXED AS SOON AS POSSIBLE. ALSO THE WHOLE CAR SHAKES AND IS VERY DISTRACTING TO THE DRIVER. STATUS UPDATE. 08/30/11

TL* THE CONTACT OWNS A 2011 BUICK ENCLAVE. THE CONTACT STATED THAT WHILE DRIVING AT ANY SPEED WITH THE CRUISE CONTROL ENGAGED, THE VEHICLE WOULD FLUCTUATE BETWEEN DRIVING 5 MPH FASTER OR 4 MPH SLOWER THAN THE INTENDED SPEED. WHILE DRIVING UPHILL, THE VEHICLE WOULD DRIVE APPROXIMATELY 4 MPH SLOWER THAN THE INTENDED SPEED. WHILE DRIVING DOWNHILL, THE VEHICLE WOULD DRIVE APPROXIMATELY 5 MPH FASTER THAN THE INTENDED SPEED. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE CONTACT WAS INFORMED THAT THE VEHICLE WAS OPERATING AS INTENDED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 750. THE VIN WAS UNAVAILABLE.