2008 BUICK ENCLAVE Complaints

2008 BUICK ENCLAVE. CONSUMER EXPRESSES DISCONTENT REGARDING COMPENSATION FOR THE LOSS OF A FEATURE ON THE VEHICLE THAT WAS PAID FOR IN THE ORIGINAL PURCHASE *TGW ACCORDING TO THE RECALL LETTER, THE CONSUMER WAS TO RECEIVE A $100.00 STIPEND TO COMPENSATE HIM FOR THE REMOVAL OF THE HEATED WIPER WASHER FLUID SYSTEM. HOWEVER, WHEN HE ARRIVED AT THE DEALER, HE WAS INFORMED HE HAD TO MAIL IN A FORM AND A COPY OF THE REPAIR ORDER DOCUMENTING THE REMOVAL OF THE FEATURE. THE CONSUMER HAS SINCE TRADED THE VEHICLE, BUT STILL BELIEVES HE SHOULD BE COMPENSATED SINCE HE PAID FOR THE FEATURE IN THE ORIGINAL PURCHASE. *JB

TL*THE CONTACTS OWNS A 2008 BUICK ENCLAVE. THE CONTACT STATED THAT HE RECEIVED A RECALL NOTICE FOR THE HEATED WASHER FLUID. THE CONTACTS PRIMARY CONCERN WAS THAT THE DEALER WOULD NOT REPAIR OR REPLACE THE PARTS BUT THEY WERE WILLING TO DISCONNECT IT. THE DEALER ADVISED THE CONTACT THAT THEY WOULD GIVE HIM $100 IF HE DID NOT REPAIR THE VEHICLE. THEY ALSO STATED THAT THEY HAVE NOT BEEN GIVEN PERMISSION FROM THE MANUFACTURER TO REPAIR THE PART. THERE HAVE BEEN NO REPAIRS TO THE VEHICLE. THE FAILURE MILEAGE WAS 39002 AND THE CURRENT MILEAGE WAS 39040. UPDATED 10/21/10. *LJ UPDATED 10/26/10*JB

TL* THE CONTACT OWNS A 2008 BUICK ENCLAVE. THE CONTACT RECEIVED NOTICE OF NHTSA CAMPAIGN ID NUMBER: 10V240000 (ELECTRICAL SYSTEM). THE RECALL WAS FOR THE HEATED WINDSHIELD WIPER FLUID. THE CONTACT WAS DISSATISFIED THAT A FEATURE HE ASSUMED HE WOULD BE ABLE TO USE WAS BEING DISCONNECTED. THE MANUFACTURER WAS REIMBURSING THE CONSUMERS OF THE VEHICLES AFFECTED BY THE RECALL BUT THE CONTACT DID NOT BELIEVE THE REIMBURSEMENT TO BE FAIR. A FAILURE DID NOT OCCUR. THE CURRENT MILEAGE WAS APPROXIMATELY 39,000.

TL* THE CONTACT OWNS A 2008 BUICK ENCLAVE. WHILE THE CONTACT WAS DRIVING APPROXIMATELY 10 MPH, THE TRANSMISSION EXHIBITED HESITATION AND SHAKING. THE REVERSE GEAR WAS NONFUNCTIONAL. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC FOR DIAGNOSIS. THE FAILURE WAS RELATED TO THE TRANSMISSION CLUTCH PACK. THE CONTACT WAS AWAITING REPAIRS TO THE VEHICLE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS APPROXIMATELY 40,000.

WITHIN THE LAST FOUR MONTHS, I HAVE NOTICED A VIBRATING NOISE AS PART OF MY STEERING. MY MAJOR COMPLAINT IS A VERY LOUD SHARP WHISTLING NOISE COMING FROM MY ENGINE AFTER DRIVING IT FOR A SHORT TIME. THE SCREECHING, WHISTLING CONTINUES WHILE IT IS IDLING FOR LONG PERIODS OF TIME. I AM CONCERNED OF WHAT IT IS AND ALSO FIND IT NOT ACCEPTABLE TO HAVE TO PUT UP WITH THE NOISE CONSTANTLY, ESPECIALLY BEING ONLY 2 YRS. 4 MO. OLD AND LESS THAT 25,000 MILES. OBVIOUSLY IT IS A DEFECT BY GM AND THEY ARE RESPONSIBLE FOR FIXING IT ASAP AS I'M NOT SURE IF THE NOISE IS ALL THERE IS TO IT AS FAR AS SAFETY. THE TECHNICIANS AT THE DEALERSHIP WORKED ON IT, PUT IN A NEW DEFIBULATOR, TOOK IT BACK OUT AND SAID THEY CALLED GMC. ACCORDING TO THE TECHNICIAN, GM SAID ALL ENCLAVES MAKE THE SAME NOISE. I AM IRATE AS NOT ONE ON THE LOT MAKES THE NOISE NOR DO ANY OTHER'S THAT I KNOW PEOPLE DRIVE. I DID NOT PAY CLOSE TO $40,000 FOR A LUXURY VEHICLE THAT SOUNDS LIKE A 15 YEAR OLD CLUNKER IN WHICH AGAIN IS EMBARRASSING AS WELL NEEDS TO BE RECKONED WITH BEFORE MY NEXT DESCRIPTION MAY BE A BIG SAFETY ISSUE TOO! .................. TAKE CARE OF YOUR CONSUMERS GMC AS INTEGRITY SHOULD BE #1 IN YOUR COMPANY. *TR

TL* THE CONTACT OWNS A 2008 BUICK ENCLAVE. THE CONTACT STATED WHILE DRIVING AT SPEEDS OF 25 MPH, THERE WAS AN ABNORMAL KNOCKING FROM THE VEHICLE FRONT END. THE DEALER REPLACED THE TIE RODS TO CORRECT THE FAILURE. ON A SEPARATE OCCASION, THE POWER STEERING AND WATER PUMP FAILED AND THE DEALER REPLACED BOTH COMPONENTS. THE CONTACT STATED THERE WERE SEVERAL FAILURES IN THE VEHICLE INCLUDING WARPED ROTORS AND BRAKES AT 22,000 MILES AND SEVERAL UNKNOWN RECALL REPAIRS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA RECALL CAMPAIGN ID NUMBER: 10V240000 (ELECTRICAL SYSTEM) AND WAS NOT SATISFIED WITH THE $100 REFUND OFFERED BY THE MANUFACTURER. THE FAILURE MILEAGE WAS 22,000 AND THE CURRENT WAS UNKNOWN. UPDATED 10/27/10. *LJ

I WAS DRIVING MY ENCLAVE AND I PULLED INTO A PARKING LOT I LOST POWER STEERING. I CALLED ON STAR AND THEY SAID IT WAS NOT SOMETHING THEY COULD DIAGNOSE. SUGGESTED I CHECK THE PS FLUID...I DID AND IT WAS JUST BELOW THE MIN LINE. I ADDED FLUID, IT GOT BETTER BUT I COULD STILL SENSE SOME PROBLEM. SVC SHOP SAID THERE WAS A LEAK, NEEDED TO REPLACE THE RACK AND PINION. BRINGING TO DEALER NEXT. I'VE SEEN SEVERAL COMPLAINTS/ARTICLES ABOUT PW PUMP PROBLEMS, LEAKS. I HAVE 60,200 MILES. SEEMS LIKE THIS IS A BIG SAFETY ISSUE (WHAT IF I LOST PS ON THE HIGHWAY), WHY ISN'T GM DOING SOMETHING ABOUT IT? *TR

IF AFTER WITHIN APPROXIMATELY 2-4 SECONDS AFTER DROPPING MY 2008 BUICK ENCLAVE INTO PASSING GEAR I NEED TO PERFORM AN EMERGENCY STOP, THE VEHICLE CONTINUES TO TRY TO ACCELERATE. IT'S AS IF THE ACCELERATOR AND BRAKE ARE DEPRESSED AT THE SAME TIME. I TOOK IT TO THE DEALER AND THEY WERE ABLE TO EXPERIENCE THE ISSUE BUT WHEN THEY CHECKED WITH GM TECH SUPPORT THE DEALER WAS TOLD A 2 OR 3 SECOND DELAY WAS NORMAL AND WITHIN SPECIFICATIONS. THIS HAS HAPPENED APPROXIMATELY 5 TIMES SINCE I'VE HAD THE CAR (LATE 2007) AND HAS CAUSED 2 NEAR MISSES BUT NO ACCIDENTS. *TR

PASSENGER AIR BAG IS INDICATED AS BEING OFF;ALTHOUGH THERE IS A PASSENGER IN THE SEAT. *TR

INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) 2008 BUICK ENCLAVE VIN [XXX] GM CASE #[XXX] HAS HAD ELECTRICAL FAILURE RESULTING SINCE OCTOBER 2008 IN TOTAL VEHICLE BEING INOPERABLE AND ONCE BEGAN SMOKING IN THE RIGHT SIDE OF FIRE WALL WHEN JUMP STARTED. DEALER HAS REPLACED ALL WIRE HARNESSES, BCM, 2 RADIO HEAD UNITS/NAVIGATION, ALL LIGHT BULBS, CHECK FOR WATER INTRUSION, BPP SENSOR CALIBRATION, LGM BRACKET, CHECKED FOR CHAFFED WIRE, REPLACE BOTH SUN VISORS. VEHICLE WAS IN THE SHOP FOR 30 DAYS IN LAST 6 WEEKS AND A TOTAL OF 42 DAYS SINCE VEHICLE WAS PURCHASED NEW WITH 61 MILES ON SEPTEMBER 2, 2008. THE VEHICLE WOULD NOT START 45 MINUTES AFTER BEING PICKED UP FROM DEALERSHIP LAST FRIDAY, 5-28-10, AFTER BEING IN SHOP FOR 2 WEEKS. CONTACTED DEALERS SERVICE DEPARTMENT AT THAT TIME. NO PHONE CALLS FROM DEALERSHIP SINCE, I STOPPED IN AT DEALERSHIP ON TUESDAY, 5-25-10 TO ASK FOR ANOTHER SERVICE. DEALER HAS NOT PICKED UP VEHICLE AND I SPOKE WITH THE GENERAL MANAGER OF THE DEALERSHIP REGARDING A BUY BACK OR TRADE IN THIS MORNING. GM CUSTOMER SERVICE OFFERED TO PAY 2 MONTHS CAR PAYMENTS, DETAILING AND AN OIL CHANGE AT NO CHARGE. I TOLD THEM I WANTED THIS VEHICLE TO BE SAFE FOR MY 22 MONTH OLD, HIS FRIENDS THAT RIDE IN THIS VEHICLE AND MY WIFE. GM TOLD ME THAT THEY WILL NOT CONSIDER A REPLACEMENT VEHICLE, A GM ENGINEER WOULD NOT BE SENT OUT TO MAKE SURE THIS VEHICLE WAS FIXED PROPERLY AND THIS WAS THEIR FINAL OFFER. I AM CONCERNED THE VEHICLE WILL CATCH FIRE WITH MY FAMILY IN IT. WHEN THE CAR LOOSES POWER, NONE OF THE ELECTRONICALLY CONTROLLED SAFETY FEATURES OPERATE AS IT IS TOTALLY WITHOUT POWER AS IF THE BATTERY WAS TAKEN OUT OF THE CAR. THIS VEHICLE HAS BEEN TAKEN TO THE DEALERSHIP ON A FLAT BED TOW TRUCK ON 2 OCCASIONS. *TR