2011 BUICK ENCLAVE Complaints

TL* THE CONTACT OWNS A 2011 BUICK ENCLAVE. WHILE STARTING THE VEHICLE, THE AIR BAG WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 96,000.

ON 3 OCCASIONS, WHILE THE CAR WAS DRIVEN, THE CAR STOPPED WITHOUT WARNING. ON ALL THREE OCCASION, THE CAR WILL NOT START. THE FIRST TIME THIS OCCURRED, I TOOK THE CAR TO THE DEALERSHIP, CARL BLACK ROSWELL. THEY REPLACED THE STARTER AND REPLACED ALL THE FUEL INJECTOR. 2-3 DAYS AFTER THE CAR WAS PICKED UP, THE CAR STOPPED AGAIN WHILE MY WIFE WAS DRIVING OUR KIDS TO SCHOOL AND THE CAR WOULDN'T START. THE CAR WAS TOWED TO THE DEALERSHIP AGAIN. THIS TIME, THEY SAID THEY REPLACED THE FUSE BLOCK. A FEW DAYS AFTER I PICKED UP THE CAR FROM THE DEALERSHIP, THE CAR STOPPED AGAIN WHILE IT WAS DRIVEN AND THE CAR WOULDN'T START AFTER IT STOPPED. THE CAR AGAIN WAS TOWED TO THE SAME DEALER. THEY THEN SAID THEY FIXED THE GROUND WIRE. THEY SAID THEY COULD NOT GUARANTEE ME THAT THE ISSUE WILL NOT RE-OCCUR. I WAS CONCERNED FOR THE SAFETY OF MY WIFE AND KIDS SINCE MY WIFE USES THE CAR TO DROP OFF AND PICK UP MY KIDS TO/FROM SCHOOL. I CONTACTED GM (THROUGH EMAIL TO THE CEO, MARY). GM REACHED OUT TO ME AND THEIR CLAIMS DEPARTMENT CONTACTED THE DEALERSHIP. GM INDICATED THAT THEY HAD APPROVED ALL THE 3 REPAIRS (INCLUDING THE 2 REPAIRS THAT DID NOT FIX THE ISSUE) AND ASKED ME THAT THERE WAS NOTHING ELSE THEY COULD DO. I ASKED FOR A GUARANTEE THE ISSUE WILL NOT RE-OCCUR AND GM SAID THEY COULD NOT GUARANTEE ME THAT THE ISSUE WILL NOT REOCCUR. I THEN REACHED OUT TO GM'S CEO VIA EMAIL AGAIN AND ASKED FOR A GUARANTEE OR REPLACEMENT OF THE CAR WITH A CERTIFIED USED BUICK ENCLAVE OR NEW BUICK ENCLAVE. ITS BEEN OVER A WEEK AND I HAVE RECEIVED NO RESPONSE. I HAVE BEEN RENTING A CAR FOR MY WIFE TO TAKE THE KIDS TO SCHOOL FOR ALMOST A MONTH AND IT HAS COST ME ABOUT $800 TO DATE AND I AM STILL RENTING THE CAR. THE BUICK ENCLAVE IS STILL AT THE DEALERSHIP AT THE CURRENT TIME. THE DATES THE 3 INCIDENCES OCCURRED(I.E. CAR STOPPED):2/11/2019, 2/22/2019 & 3/18/2019. I ATTACHED INVOICES FOR 1ST TWO INCIDENCES.

TL* THE CONTACT OWNS A 2011 BUICK ENCLAVE. THE CONTACT STATED THAT THE LIFTGATE DROPPED DOWN AND STRUCK THE CONTACT ON THE HEAD. THE CONTACT WAS INJURED, BUT DID NOT REQUIRE MEDICAL ATTENTION. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT CALLED MARIO D'ADDARIO BUICK GMC (329 BRIDGEPORT AVE, SHELTON, CT 06484, (203) 242-0172) AND WAS INFORMED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED PER NHTSA CAMPAIGN NUMBER: 15V415000 (STRUCTURE). THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 112,000.

HELLO - I AM WRITING AS A CONCERNED CONSUMER. I CURRENTLY OWN A 2011 BUICK ENCLAVE. TWO WEEKS AGO, WHILE DRIVING THIS VEHICLE IT STARTED MAKING A VERY LOUD KNOCKING NOISE. THE CAR THEN COMPLETELY SHUT OFF AND BECAME INOPERABLE WHILE DRIVING DOWN A HILL. WITH LOSS OF POWER STEERING AND THE INABILITY TO RESTART THE ENGINE IT BECAME A DANGEROUS SITUATION TRYING TO GET THE VEHICLE STOPPED AND SAFELY OFF THE ROAD. THE VEHICLE WAS TAKEN TO A GARAGE AND IT WAS DETERMINED THAT THE ISSUE WAS A BROKEN TIMING CHAIN. THIS REPAIR REQUIRED THE REMOVAL OF THE ENGINE TO REPLACE THE TIMING CHAIN. RESEARCH INTO BUICK HAS SHOWN THAT THERE IS A BULLETIN OUT FOR THIS VERY ISSUE BUT ONLY FOR THE 2009 MODEL YEAR. MY 2011 WAS MANUFACTURED IN 2010. FOR THIS VERY ISSUE, BUICK HAS EXTENDED THE MANUFACTURES WARRANTY TO 120K OR 7YRS. RESEARCH SHOWS THAT THIS TIMING CHAIN ISSUE IS NOT EXCLUSIVE TO THE 2009 AS OWNERS OF OTHER MODEL YEARS ARE EXPRESSING THE SAME CONCERNS. I AM WRITING TO FILE A FORMAL COMPLAINT, AS THIS IS A SAFETY ISSUE THAT BUICK REFUSES TO ACKNOWLEDGE. THE FAILURE OF THIS TIMING CHAIN LEAD TO A SITUATION THAT COULD HAVE CAUSED A WRECK AND POSSIBLE INJURY. I HAVE CONTACTED BUICK SEVERAL TIMES AND THEY REFUSE TO PROVIDE FINANCIAL COMPENSATION FOR THE REPAIRS AND REFUSE TO INVESTIGATE THIS FURTHER. THEIR RESPONSE IS SIMPLY, THERE IS NO BULLETIN SO THERE IS NOTHING THAT CAN BE DONE FOR ME.

DAY TIME RUNNING LIGHTS. LEFT AND RIGHT SIDE LIGHTS GO OUT FOR NO APPARENT REASON. HAD TWO SIDE REPLACE THE THE OTHER SIDE NOT UNDER WARRANTY. LIGHTS COME ON FOR SEVERAL DAYS, THEN WILL GO OUT FOR NO APPARENT REASON SOMETIMES WHILE RUNNING SOMETIMES NOT. HAS HAPPEND ON AND OFF SINCE 2014.

THE SERVICE AIR BAG LIGHT CONTINUES TO DISPLAY. I HAD THE VEHICLE SERVICED AT A LOCAL CHEVROLET DEALER BUT THE LIGHT STILL DISPLAYS. CURRENTLY THE CHARGE IS OVER $200.00 FOR REPAIR.

I WAS DRIVING DOWN THE HIGHWAY AND ALL OF SUDDEN THE VEHICLE JERK BACK HARD AND I LOSS POWER AND STABILIZE SYSTEM SHUT DOWN AND COULD DRIVE NO MORE THAN 20 MILE AN HOUR. IT GOTTEN WORST THAT MY TRUCK IS JERKING AND SHAKING.

TL* THE CONTACT OWNS A 2011 BUICK ENCLAVE. UPON ATTEMPTING TO OPEN THE REAR LIFTGATE WITH THE KEY FOBIK, THE LIFTGATE OPENED APPROXIMATELY 3/4 AND SLAMMED DOWN ON SEVERAL OCCASIONS. LAWRENCE HALL CHEVROLET BUICK GMC (1385 SOUTH DANVILLE DRIVE, ABILENE, TEXAS 79605, (325) 695-8800) WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED PER NHTSA CAMPAIGN NUMBER: 15V415000 (STRUCTURE) IN 2015. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 96,000.

ON THE DASH BOARD, IT SAYS SERVICE AIR BAG AND THE DRIVERS SEAT PLASTIC THAT HOUSE THE LEATHER SEAT IS BROKEN

THE POWER STEERING PUMP FAILED. THIS FAILURE CAUSED THE STEERING TO TIGHTEN AT SLOW SPEEDS MAKING THE CAR EXTREMELY DIFFICULT TO CONTROL AND SAFETY HAZARD. WHEN TAKEN TO THE DEALER, I WAS TOLD THAT POWER STEERING PRESSURE INLET HOSE AND POWER STEERING GEAR ASSEMBLY NEEDED REPAIR. AN INDEPENDENT MECHANIC TOLD ME THAT THE ADDITIONAL REPAIRS WERE THE RESULT OF THE FAILED PUMP. GM IS DENYING COVERAGE OF THE ADDITIONAL REPAIRS UNDER WARRANTY. THE POWER STEERING PUMPS SHOULD BE RECALLED WITH ALL DAMAGED PARTS REPLACED.