2012 BUICK ENCLAVE Complaints

WHEN WE PRESS THE LIFGATE BUTTON TO CLOSE IT, IT WILL GODOWN AND YOU THINK IT'S CLOSING AND IT MAKES NOISES AND RAISES AGAIN. DOES THIS SEVERAL TIMES THEN YOU HAVE TO PRESS HARD AND IT WILL FINALLY LATCH. I JUST BOUGHT THIS AND DID NOT THINK TO CHECK THE LIFT GATE ON THE CAR LOT AND WAS AT A STORE OPENING IT FOR THE FIRST TIME AND IT DID THIS SCARED ME I WAS GOING TO BE ABLE TO CLOSE IT TO GO HOME.

THE TIMING CHAIN FAILED ON MY BUICK ENCLAVE. THIS IS A KNOWN DEFECT THAT SHOULD BE COVERED BY GM UNDER A RECALL. IT IS HAPPENING FREQUENTLY TO OTHER OWNERS AS WELL. IT IS A SAFETY ISSUE BECAUSE IF IT FAILS WHILE DRIVING IT CAN RESULT IN ACCIDENTS OR INJURY. THE ISSUE OCCURRED WHILE MOVING AND IMPACTED PERFORMANCE, BUT DID NOT RESULT IN AN ACCIDENT FOR ME. I HAD THE ISSUE REPAIRED BY A MECHANIC.

BOTH DRIVER AND FRONT PASSENGER SEAT 'TRIM' IS CRACKING AND FALLING APART. WE PURCHASED EXTENDED WARRANTY BUT IT WILL NOT COVER THE FRONT SEAT TRIM BECAUSE ITHEY WON'T. THEY AGREE THAT IT'S NOT A WEAR ITEM LIKE OIL, GAS, BRAKES, OR WIPERS BUT STILL WON'T REPLACE THEM. THE ODD PART IS THAT THE PASSENGER SIDE IS WORSE THAN THE DRIVER'S SIDE BUT IT IS USUALLY EMPTY MONDAY-FRIDAY. IF BOTH OF OUR SEAT TRIM ARE DEMOLISHED AND WE GIVE IT NORMAL WEAR, WE CAN'T THE ONLY ONES OUT THERE WITH THIS RIDICULOUS PROBLEM. THEY JUST STARTED FALLING APART ABOUT A YEAR AGO. I PUT A DATE BECAUSE IT WAS REQUIRED FOR SUBMITTING THIS FORM BUT IT WAS MORE OF A PROGRESSIVE BREAKING APART.

I WAS DRIVING MY CAR AND THE AIRBAG LIGHT CAME ON. I PULLED OUT MY MANUAL AND IT SAYS THAT THE AIRBAGS WILL NOT WORK PROPERLY IF IN A CRASH WITH THIS LIGHT STAYING ON. IT HAS NEVER WENT OFF AND IS A SAFETY HAZARD TO MYSELF AND MY OTHER PASSENGERS SUCH AS MY CHILDREN AND PETS.

TL* THE CONTACT OWNS A 2012 BUICK ENCLAVE. THE VEHICLE WAS TAKEN TO COURTESY OF KINGSPORT (1220 E STONE DR, KINGSPORT, TN 37660, (423) 246-4101) TO BE REPAIRED PER NHTSA CAMPAIGN NUMBER: 15V415000 (STRUCTURE). SHORTLY AFTER THE REPAIR, THE LIFTGATE CONTINUED TO COME DOWN AND HAD TO MANUALLY BE CLOSED BY THE CONTACT. THE MANUFACTURER WAS NOTIFIED AND SUGGESTED HAVING A DEALER REPAIR THE VEHICLE AGAIN. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.

THE SERVICE AIR BAGS LIGHT IS ON. I CALLED DEALER TO FIND OUT HOW MUCH IT WOULD BE AND THEY SAID ANY WHERE FROM 2-3 HUNDRED TO 2-3 THOUSAND. THE AIR BAG WILL NOT DEPLOY UNTIL IT IS FIXED. IT JUST CAME ON OUT OF THE BLUE AFTER STARTING VEHICLE YESTERDAY. I CHECKED FOR RECALLS AND DID NOT FIND ANY.

TL* THE CONTACT OWNS A 2012 BUICK ENCLAVE. WHILE THE POWER LIFTGATE WAS REACHING ITS FULL POSITION, IT INDEPENDENTLY SLAMMED SHUT WITHOUT WARNING. THE VEHICLE WAS TAKEN TO RK CHEVROLET (502 N DELSEA DR, VINELAND, NJ 08360, (856) 696-8400) WHERE IT WAS DIAGNOSED THAT THE HYDRAULIC STRUTS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 15V415000 (STRUCTURE). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THE VIN WAS NOT ASSOCIATED WITH THE RECALL. THE CONTACT WAS PROVIDED A CASE NUMBER. THE APPROXIMATE FAILURE MILEAGE WAS 74,000.

FRONT RACK AND PINION MAY DEVELOP LEAKS AND NEED COSTLY REPLACEMENT. SYMPTOMS INCLUDE FRONT END NOISE WHEN TURNING RIGHT OR LEFT AT LOW SPEEDS AND FLUID LEAKAGE. NOISE IS SIMILAR TO A BAD STRUT OR POWER STEERING ISSUE. BUICK CUSTOMER SERVICE STATES THERE ARE NO CURRENT RECALLS OR SERVICE BULLETINS FOR RACK AND PINION ON ENCLAVES.

FREQUENT MESSAGE APPEARING IN THE MESSAGE CENTER WHICH INDICATES "SERVICE AIR BAGS'. THE AIRBAG SYMBOL IS ALSO LIT AT THE SAME TIME. THE MESSAGE APPEARS AT DIFFERENT TIMES AND WILL REMAIN LIT FOR ABOUT 8 SECONDS. IT HAPPENS WHILE THE VEHICLE IS IN MOTION OR WHEN STOPPED, HOWEVER NOT AT ANY SPECIFIC TIME. THIS VEHICLE WAS PURCHASED NEW FROM THE BUICK DEALER IN EL PASO, TEXAS AND HAS NEVER BEEN IN ANY TYPE OF COLLISION. AN INTERNET CHECK ON THIS TYPE OF COMPLAINT SHOWS THAT MY VEHICLE YEAR IS PART OF ONGOING PROBLEMS WITH THAT SAME MESSAGE BEING DISPLAYED, HOWEVER MY DEALER INDICATES THAT MY VIN IS NOT PART OF THE RECALL TO HAVE THAT REPAIRED BY BUICK. IN MY OPINION, THIS IS A SAFETY ISSUE AND SHOULD BE COVERED BY BUICK. MY VEHICLE HAS 78,000 MILES ON THE ODOMETER AND HAS BEEN MAINTAINED BY THE DEALER SINCE IT WENT INTO SERVICE. THIS COMPLAINT IS A MANUFACTURER DEFECT WHICH SHOULD BE CORRECTED BY BUICK. THIS COMPLAINT WAS FIRST NOTICED AROUND 11-2016 HOWEVER IT WAS DIFFICULT TO CATCH IT WHEN THE MESSAGE WOULD BE DISPLAYED. IT TOOK MONTHS TO NOTICE IT AS IT IS SHOWN IN THE INCLUDED IMAGE SINCE THE VEHICLE WOULD BE IN MOTION AT THE TIME. I FINALLY WAS ABLE TO GET MY WIFE TO SNAP A PHOTO OF THE MESSAGE BEFORE IT DISAPPEARED FROM THE DASH BOARD.

TOOK MY VEHICLE IN TO HAVE NHTSA CAMPAIGN 15V415000 COMPLETED (LIFTGATE STRUT FAILURE). TOOK THE VEHICLE HOME FROM THE DEALERSHIP AND THE FIRST TIME I LIFTED THE TAILGATE IT FELL ON ME. CALLED THEM UP AND THEY SAY "OH YES I GUESS THE GAS STRUTS NEED REPLACING -- THE PROGRAM CHANGE DIDN'T DO IT" . APPALLING RECALL SERVICE AT PHILLIPS BUICK/GMC IN LEESBURG, FLORIDA IF YOU ASK ME.