2013 BUICK LACROSSE Complaints

MY MOTHER HAD STOPPED HER CAR IN MY DRIVEWAY . THE MOTOR WAS STILL RUNNING . SHE REACHED OVER INSIDE THE CAR AND PUSHED THE IGNITION BUTTON TO STOP THE MOTOR ( WHILE STANDING OUTSIDE THE CAR )THE CAR ROLLED BACK PULLING HER UNDER IT RUNNING HER OVER AND KILLED HER. I WAS KNOCKED DOWN BY THE DOOR AND DRUG INTO THE STREET

AT 55 MPH THE TRANSMISSION SUDDENLY SHIFTED INTO NEUTRAL AND THE ENGINE RPM INCREASES. LIGHT BREAKING APPLIED WITHOUT OPERATOR. GEARSHIFT LEVER AND GAS PEDAL BOTH UNRESPONSIVE. CONTINUE AT 10 MPH TO GET OFF FOUR LANE, TURN OFF ENGINE AND RESTART FOR NORMAL OPERATION. NO WARNING LIGHTS, DEALER COULD NOT DUPLICATE MALFUNCTION, STATED NO CODES WERE SET.

65 YEAR OLD WIFE DRIVING 70MPH ON I75 IN MICHIGAN WHEN THE POWER STEERING STOPPED WORKING. SERVICE POWER STEERING MESSAGE CAME ON . I HAD TO HELP HER STEER CAR TO A STOP. I DID NOT KNOW IT HAD ELECTRIC POWER STEERING. IT WAS 9PM AT NIGHT. LOOKED FOR LOW FLUID LEVEL. DECIDED TO DRIVE HOME. WHEN CAR WAS RE STARTED THE POWER STEERING WORKED. WIFE DOES NOT TRUST CAR NOW.

PURCHASED CAR A LITTLE OVER TWO YEARS AGO AND IN THAT TIME IT HAS BEEN IN THE SHOP FOR REPAIRS NUMEROUS TIMES. THE PROBLEMS THAT CONTINUES TO OCCUR IS THE CHECK ENGINE LIGHT COMES ON AND THE CAR CANNOT STAY RUNNING. IT LOSES POWER AT STOP LIGHTS, BEEN PUSHED AT GAS STATIONS AND HAS EVEN STOPPED RUNNING PULLING ONTO THE INTERSTATE. TAKEN IT TO THE BUICK DEALERSHIP AND EACH TIME THEY CLAIM TO HAVE "FIXED" IT. THIS CAR WAS IN THE SHOP TWO WEEKS AGO EXACTLY AND THE CHECK ENGINE LIGHT IS BACK ON AND THE CAR CONTINUES TO STOP RUNNING (FULL TANK OF GAS) FOR NO REASON. I DO NOT HAVE AN ADDITIONAL CAR TO DRIVE, SO WHEN IT IS IN THE SHOP I HAVE TO RENT ONE OR BORROW ONE, ALONG WITH THE COSTS TO GET THIS CAR "FIXED" I AM LOOKING AT ABOUT FOUR THOUSAND DOLLARS SINCE NOVEMBER 2015. THE BUICK DEALERSHIP IN TWIN FALLS, IDAHO NEEDS TO FIGURE OUT WHAT IS WRONG WITH THIS CAR AND GET IT FIXED FOR GOOD. THIS IS NOT OK. WHO SPENDS THIS MUCH MONEY ON A 2013 CAR, ONLY TO HAVE REPAIR BILLS AND A CAR THAT IS STILL NOT FIXED! ON A SIDE NOTE, WEREN'T A LARGE MAJORITY OF 2013 BUICK LACROSSE'S RECALLED? IF SO, I HAVE NEVER BEEN NOTIFIED. SHAME ON YOU BUICK FOR SELLING SUCH A POOR RUNNING AND UNSAFE CARE AND SHAME ON ROB GREEN BUICK IN TWIN FALLS, IDAHO FOR NOT FIXING A PROBLEM AFTER OUR CAR HAS BEEN IN YOUR SHOP AT LEAST FOUR TIMES SINCE NOVEMBER 2015 FOR THE SAME PROBLEMS THAT HAVE BEEN REPORTED TIME AND TIME AGAIN.

TL* THE CONTACT OWNS A 2013 BUICK LACROSSE. WHILE MAKING A LEFT TURN INTO A PARKING SPACE, THE VEHICLE ACCELERATED INDEPENDENTLY WITHOUT WARNING. THE VEHICLE JUMPED THE PARKING BLOCK, JUMPED THE CURB, TRAVELED THROUGH A FLOWER BED AND CRASHED INTO THE PORCH OF A BUSINESS. THE CONTACT SUSTAINED CHIN, NECK, AND KNEE INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 30,000. UPDATED 05/24/16*LJ THE CONSUMER STATED BEFORE THE ACCIDENT HAPPENED, ON TWO SEPARATE OCCASIONS WHILE SITTING A TRAFFIC LIGHT, THE ENGINE REVVED UP AND THE VEHICLE JUMPED FORWARD SLIGHTLY. UPDATED 08/10/16.*JB UPDATED 08/18/16.*JB UPDATED 12/12/2017*JS

MY VEHICLE'S DRIVE BELT WAS REPLACED AT 4244 MILES AND AT 58,863 MILES ON 02/16/16/16. I WAS ABLE TO DRIVE 102 MILES BEFORE THAT DRIVE BELT BROKE AGAIN CAUSING ME TO ABRUPTLY STOP. LUCKILY THOSE AROUND ME WERE ABLE TO AVOID HITTING ME. THIS IS THE 4TH DRIVE BELT THAT MY VEHICLE HAS NEEDED IN LESS THAN 59,000 MILES. I WAS TOLD THAT THE DRIVE BELTS ARE DEFECTIVE. I WAS ALSO TOLD THAT HYBRID ENGINES ARE MUCH HARDER ON DRIVE BELTS AND THAT THEY NEED TO BE REPLACED AT LEAST EVERY 50,000 MILES IF NOT SOONER. AFTER ONE WEEK MY VEHICLE IS STILL NOT REPAIRED AS THEY CANNOT FIND A DRIVE BELT FOR MY VEHICLE THAT EITHER IS NOT DEFECTIVE OR FEAR WILL NOT BREAK AGAIN. IT SEEMS TO ME THAT THERE SHOULD BE SOME TYPE OF RECALL ON THE DRIVE BELT. ADDITIONALLY, I HAD TO PAY FOR THE REPAIR ON THE DRIVE BELT AT 58,863 MILES WHICH SEEMS UNREASONABLE AS THIS APPEARS TO BE A PROBLEM WITH GM AND THEIR HYBRID/EASSIST ENGINE, NOT NORMAL WEAR AND TEAR.

MY DRIVE BELT BROKE AT 4244 MILES AND WAS COVERED BY GM. IT BROKE AGAIN AT 58K MILES AND GM IS REFUSING TO COVER STATING NORMAL WEAR AND TEAR. IT IS NOT NORMAL FOR A DRIVE BELT TO HAVE TO BE REPLACED TWICE BEFORE 60K MILES. WAS TOLD REGULAR MAINTENANCE RECOMMENDS IT BEING REPLACED AT 50K DUE TO HYBRID ENGINE, BUT OWNER'S MANUAL DOES NOT STATE THIS, JUST STATES TO INSPECT IT. WE JUST HAD TRANSMISSION REPLACED UNDER WARRANTY AT 57K MILES, SO DRIVE BELT WAS INSPECTED AT THAT TIME; NO ISSUES REPORTED.

A 5 INCH PIECE OF METAL BROKE OFF THE WHEEL RESULTING IN DAMAGING THE TIRE AND CAUSING SERIOUS SAFETY CONCERN. THIS PIECE OF METAL BROKE OFF FROM THE INSIDE SECTION OF THE WHEEL, WHICH FACES THE ENGINE BAY, RULING OUT THE FACT THAT IT WAS CAUSED BY DEBRIS OR IMPACT FROM A CURB OR ROAD. THERE WAS NO OTHER DAMAGE TO THE WHEEL, SUCH AS WARPED TIRES OR DENTS OR DINGS ON THE WHEEL, WHICH SHOULD HAVE BEEN THERE IF THE DAMAGE WAS CAUSED DUE TO ROAD HAZARD. AS CAN BE SEEN FROM THE PICTURES THE DAMAGE COULD ONLY HAVE BEEN CAUSED BY STRUCTURAL ISSUES WITH THE WHEEL.

THREE LANE INTERSTATE HIGHWAY WITH TRAFFIC MOVING AT 65 MPH AND ENGINE STALLS OUT WITH NO POWER. MAKE IT TO SHOULDER OF ROAD AND AFTER ABOUT A HALF HOUR, CAR STARTS WITH ENGINE CHECK LIGHT ON AND I CONTINUE TO DESTINATION. I HAVE SERVICE REPAIR SPECIALIST CHECK SOURCE OF PROBLEM AND IT IS FAILURE OF "CAM SHAFT SENSOR". UPON RETURNING HOME 285 MILES AWAY, AGAIN HAD PROBLEM DIAGNOSED WITH SAME RESULTS..."CAM SHAFT SENSOR" AS ENGINE CHECK LIGHT WAS ON AGAIN AND CAR HAD NO POWER. ON 9/1/2015 CALL ELLIS AUTOMOTIVE INC. AND TOLD THEM ABOUT PROBLEM, PART NEEDED AND ASKED FOR A SERVICE DATE FOR REPAIR. THE SERVICE DATE WAS SET FOR 9/11/2015 AT 9:00 A.M. TRAVELED TO DEALER (51 MILES ONE WAY) AND THEY DIAGNOSED THE PROBLEM AS "CAM SHAFT SENSOR", BUT DIDN'T HAVE PART AVAILABLE. WHEN I ASKED WHY INEXPENSIVE PART WAS NOT AVAILABLE AFTER MY PRIOR COMMUNICATIONS I WAS TOLD THEY ONLY RESPOND TO THEIR OWN DIAGNOSES. ON 9/14/2015 AT 3:50 PM , I GET THE MESSAGE THAT PART WAS IN BUT THAT THEY CLOSE AT 4:PM. I CALL AT 9:00 AM ON 9/15/2015 AND WAS TOLD THAT THEY HAVE SERVICE DATE FOR 9/30/2015 AND WILL MEET ME HALFWAY WITH "LOANER CAR" AND TAKE MY CAR FOR REPAIR. THE REASON FOR THIS COMMUNICATIONS IS PRETTY BASIC. THIS DEFECTIVE PART CAUSES THE ENGINE TO FAIL AND GM KNOWS THAT THE PROBLEM EXIST AND IS WELL DOCUMENTED. THE DEALERS HAVE BEEN NOTIFIED BY GM THAT PROBLEM IS KNOW BUT VEHICLE CAN BE RUN SO THERE IS NO PRIORITY TO FIX PROBLEM WHEN REPORTED BY CUSTOMER. WILL IT TAKE MORE PEOPLE KILLED BY THEIR VEHICLE STALLING IN TRAFFIC WITH NO POWER BRAKING OR STEERING BEFORE GM IS FORCED TO TAKE CORRECTIVE ACTION ON A PART THEY KNOW IS PRONE TO FAILURE.? I WAS TOLD THAT THE GOVERNMENT USES WARRANTY INFORMATION TO DETERMINE WHEN A PROBLEM EXIST BUT WE ALL KNOW HOW THIS GAME WAS PLAYED WITH THE IGNITION SWITCH DISASTER.

A FOUR TO SIX INCH PIECE IF METAL BROKE OFF FROM THE LEFT FRONT WHEEL (RIM) OF THE CAR, WITHOUT ANY EXTERNAL IMPACT (POT HOLE OR CURB). THIS RESULTED IN THE RIM PIERCING THE TIRE AND BLOWING ITS SIDE WALLS. THIS COLLAPSE (DAMAGE) OCCURRED FROM THE INSIDE SECTION OF THE WHEEL (THE SIDE FACING THE ENGINE BAY) FURTHER INDICATING THAT IT COULD NOT HAVE BEEN CAUSED DUE TO THE CAR HITTING A CURB. FURTHER THERE WAS NO DAMAGE (BENT RIM OR SOMETHING SIMILAR) TO THE REST OF WHEEL AND RIM WHICH WOULD HAVE INDICATED A COLLAPSE DUE TO THE WHEEL HITTING AN OBJECT ON THE PAVEMENT. THE LARGE PIECE OF METAL BROKE OFF FROM THE RIM DUE TO STRUCTURAL DEFICIENCY IN THE RIM, WHICH THEN RESULTED IN THE TIRE BLOWING UP AND CAUSING A SERIOUS SAFETY CONCERN.