2013 BUICK LACROSSE Complaints

SERVICE CHARGING SYSTEM LIGHT HAS COME ON, BATTERY LIGHT HAS COME ON SERVICE PARKING LIGHT HAS COME ON. CAR MAKES A WHINING SOUND WHEN THE ENGINE RESTARTS AFTER AUTO STOP MODE. ALSO, THE ENGINE HAS FAILED TO RESTART AFTER AUTO STOP MODE, AND STARTING TO NOTICE A 'HOT'SMELL

MY CAR CUTS OFF AND GIVES WARNING OF BATTERY CHARGING SYSTEM FAILURE WHEN I SLOW TO STOP AT RED LIGHTS OR TURN IN MY DRIVEWAY.. I'VE CHANGED THE BELT AND IT'S STILL DOING IT. I BOUGHT THIS CAR IN 2017 AND I AM CONCERNED THAT MAYBE THE RECALL WASNT CHANGED FOR EASSIST COMPONENTS. I HAVE A 2 YEAR OLD. I CANT STEARNS MY CAR BECAUSE IT'S TOO HARD WHEN ENGINE KILLS. IT ITS VERY DANGEROUS AND SOMETHING MAJOR IS WRONG.

WHILE DRIVING AT 75MPH, THERE WAS A SUDDEN LOSS OF POWER STEERING. I BARELY MANAGED TO GET OFF THE HIGHWAY. THE NEXT DAY I STARTED THE VEHICLE AND THE STEERING RETURNED. THE STEERING HAS BEEN INTERMITTENTLY GOING OUT SINCE I PARKED IT AT HOME. I START THE CAR FREQUENTLY TO KEEP THE BATTERY CHARGED AND EACH TIME THE STEERING MAY OR MAY NOT WORK.

WHEN THE CAR HAD MILEAGE IN THE MID-UPPER 30,000 IN 2018, WE NOTICED THAT AS THE SPEED COASTED DOWN TO 30MPH, THERE WAS A HARD DOWNSHIFT. SO HARD, YOU THOUGHT THE ENGINE FELL OUT OF THE CAR. AT THE TIME WE HAD NOT REALIZED IT ONLY DID THIS WHEN THE ENGINE WAS COLD. SO, WHEN WE TOOK IT TO THE DEALER, THEY COULD NOT REPLICATE THE ISSUE. IN 12/2019, WE LEFT IT OVERNITE AND THEY "DID" REPLICATE THE ISSUE THE NEXT MORNING. THIS IS STATED ON OUR SERVICE BILL. THEY SUGGESTED A DEEP ATM FLUSH, EVEN THOUGH WE HAD A NORMAL FLUSH 18 MONTHS EARLIER WITH THEM. WE PAID THEM TO DO IT AND THE PROBLEM PERSISTS. SINCE WE SLOW DOWN EVERY TIME WE APPROACH A STOP SIGN OR STOPLIGHT, THIS OCCURS AS WE GET DOWN TO 30MPH. EXACTLY AT 30MPH!!! ONCE THE ENGINE IS WARM IT, WE DO NOT NOTICE THE ISSUE. BUT WE LIVE IN NORTHERN OHIO & THE NITES ARE COLD OCT-APRIL. WE DROVE THE CAR TO WARM MIAMI FL IN 1/2020. IT STILL DID IT, BUT ONLY A MILD DOWNSHIFT THEN QUICKLY DID NOT REPEAT AS THE TEMP WAS WARMER THERE. TO REDUCE THE HARDNESS OF THE DOWNSHIFT, WE HAVE REVERTED TO TRYING TO LET THE CAR WARM UP AFTER STARTING IT AND APPLYING THE BRAKES AS WE SLOW DOWN TO 30MPH! IT IS SAD THAT THIS HAS TO BE DONE, AS WE HAVE BEEN TAKING GREAT CARE OF THE CAR & IT ONLY HAS 48,000 MILES. AND WE ARE NOT MOVING TO FL!!! WE BOUGHT THE CAR NEW FROM THIS DEALER.

TL* THE CONTACT OWNS A 2013 BUICK LACROSSE. WHILE STARTING THE VEHICLE, THE STEERING WHEEL WAS DIFFICULT TO TURN AND THE SERVICE POWER STEERING MESSAGE WAS DISPLAYED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT AN ELECTRICAL FAILURE OCCURRED. THE LOCAL DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: [XXX]. THE CONTACT STATED THAT THE FAILURE WAS SIMILAR TO NHTSA CAMPAIGN NUMBERS: 13V173000 (ELECTRICAL SYSTEM) AND 13V097000 (POWER TRAIN, ELECTRICAL SYSTEM). THE FAILURE MILEAGE WAS 70,000. *LN*JB *DT *DL PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

TL* THE CONTACT OWNS A 2013 BUICK LACROSSE. SPORADICALLY, WHILE STARTING THE VEHICLE, THE DOORS FAILED TO LOCK, THE GEAR SHIFTER FAILED TO SHIFT, AND THE VEHICLE DID NOT ACCELERATE. THE CONTACT STATED THAT THE ENGINE REVVED, THE RPMS INCREASED, AND THE ECO WARNING MESSAGE WAS DISPLAYED. THE VEHICLE WAS TAKEN TO O'RIELLY CHEVROLET (6160 E BROADWAY BLVD, TUCSON, AZ 85711, (520) 829-3876), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: 9-5654186782. THE FAILURE MILEAGE WAS 66,002.

IN 2018 THE AIR WENT OUT IN THE VEHICLE AND THEN THE ABS LIGHT CANE ON. A FEW DAYS LATER THE CHECK ENGINE LIGHT WAS DISPLAYED AND THEN THE NEXT DAY THE BATTERY COMPLETELY DIED. I TOOK IT TO THE SHOP AND HAD IT FIXED. THEY SAID THAT BATTERY WAS MISSING A CELL AND THEY REPLACED THE BATTERY, FIXED THE AIR CONDITIONING BASICALLY FIXED ALL ISSUES. FAST FORWARD TO A YEAR TO THE DATE THE SAME ISSUE STARTED AGAIN IN THAT ORDER. THE CAR HAS OFFICIALLY CUT OFF AND I SEARCHED AND THERE ARE NO OPEN RECALLS COMING UP FOR MY VIN NUMBER.

I HAD THE CAR REPAIRED LAST YEAR AROUND THIS TIME WITH AN ISSUE SAYING THAT THE BATTERY CHARGING SYSTEM NEEDED TO BE SERVICED. AT THE TIME I HAD RECENTLY BOUGHT A BATTERY BUT THE SHOP INFORMED IT COULD BE DUE TO A DEAD CELL IN THE BATTERY 1 YEAR EXACTLY AND THE SAME ISSUE OCCURS. IT START WITH THE CHECK ENGINE LIGHT BEING DISPLAYED THEN IT WILL START SENDING THE MESSAGE AND BATTERY LIGHT COMES ON. THERE SHOULD NOT BE ANOTHER DEAD CELL BATTERY. THERE IS DEFINITELY AN ISSUE WITH THE CHARGING SYSTEM OF THESE CARS. THIS WILL CAUSE THE VEHICLE WHEN IN ECO MODE TO RESTART CAUSE POWER LOSS WHE DRIVING AND ALSO CAUSE THE RADIO, NAVIGATION ECT TO LOSS BRIGHTNESS. THE CAR RELEASES LOUD SOUND FOR THE A/C AND DEFROST THUMPING AND TICKING ALSO SPUTTERING WHEN ACCELERATOR IS TOUCHED. EVEN WHEN SWITCHING FROM PARK TO ANY OTHER GEAR IS WHEN THIS IS HEARD REGARDING WHEN A/C HEAT OR DEFROST IS ON . THIS IS DURING DRIVING OR AFTER STARTING CAR. ORIGINALLY HAPPENED 10/12/18 HAPPENING AGAIN AS OF 10/18/2019

ON JUNE 7, 2018, I PURCHASE 4 TIRES THAT WERE SUPPOSED TO LAST 40,000 MILES. THE ODOMETER IN MY CAR READ 68,832 MILES. ON OCTOBER 16, 2019, I HAD A FLAT IN ONE OF THEM AND WENT TO THE DEALER WHO SOLD THE TIRES (FIRESTONE) AND THEY SAID THAT 2 OF THESE TIRES ARE TOO WORN OUT AND NOT SAFE ANY LONGER. THE ODOMETER IN THE CAR READ 92,540 MILES. I HAD TO BUY 2 NEW ONES AND FIRESTONE GAVE ME A DISCOUNT FOR WHAT HAPPEN (2 TIRES LASTED ONLY 23,708 MILES). DOT # Y9FJDCWX0418 FIRESTONE ARTICLE # 000845 35TN

2013 BUICK LACROSSE - POWER STEERING STOPPED WORKING WHILE MY 19-YEAR-OLD DAUGHTER WAS DRIVING AT APPROXIMATELY 35 MPH! STEERING WHEEL COMPLETELY LOCKED UP. POTENTIALLY HAZARDOUS CONDITION. GM MUST ADDRESS THIS ISSUE WITH THE POWER STEERING MECHANISM ON THESE VEHICLES! VERY EXPENSIVE REPAIR ($2,600) AND IT TOOK 3 WEEKS TO FIND THE PART DUE TO GM BEING ON STRIKE.