2014 BUICK VERANO Complaints

1. Passenger presence module internally faulted and passenger presence sensor shorted. They are still in vehicle. 2. Safety at risk because of questionable air bag. 3. Problem confirmed by dealership. Dealership is Bob Moore Buick GMC (405) 721-6000. Invoice #[XXX] 15NOV23. 4. Vehicle has not been inspected by police, manufacturer, or insurance representative. 5. The " Service Airbag" light comes on intermittently. Car purchased used in May 2023. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

My 2014 Buick Verano, that I have owned for several years now, is consuming oil at an alarming rate. The problem is that the manufacturer put a PCV valve into the engines intake manifold that gets clogged and produces too much pressure. With the pressure being so high, it forces oil into the air intake breather box and up through the throttle body and gets burnt off. If the oil pressure gets too high, the additional risk is that the rear main seal may get blown. Because of this, I have to continuously check for proper engine oil level, and even while doing that often (weekly), there are times that I find the car needing more than 2 quarts of oil to be put into the engine regardless of how long it has been between oil changes. Additionally, there has never been an oil light or any indicator light showing any trouble at all. GM knows there are problems with these 2.4l engines because they sent letters to some owners of 2012 GMC Terrains with the same problems. As there are still many Buick Veranos and other vehicles on the road sharing the same engine, I believe that GM should still be held responsible for repairing a known problem. I have not taken this to the dealer for this problem, as I have read many other accounts of people being charged diagnosis fees with $5000 plus repair bills for this issue.

Drove car into driveway to park. Shift remained in drive. Car would only go into neutral. I had to hold brake. Applied emergency brakes and put brakes behind wheels to keep it from rolling backwards. Another problem dealing with removing key from ignition.vehicle taken to dealer for repair. Diagnose as broken chain in brake line. However, brakes never failed. I purchased vehicle in 2018.

Blind spot warning began displaying at startup. Turn signal bell and dash illuminators failed intermittently while driving. A Google search revealed the location of blind spot radar module. Inspected right rear module (located in bumper) and found corrosion. Difficult to remove module because of swollen internals. Pried open module after removal to expose corrosion damage to radar cells. The module mount location is openly exposed to road grime and salt. This infiltrated the module and ruined it because the module cover (white panel) is too thinly sealed.

The power steering indicator will show up and shut the car off while driving. You will be unable to stop your car.

The dash warning light indicated the blind spot warning system needs service. The passenger side warning light on the side view mirror stopped working. Subsequent internet searches indicated that the bumper module has gone bad. No response from the dealership yet. Other repair shops have quoted $400 to $860 to repair. This is a safety issue.

The contact owns a 2014 Buick Verano. The stated that while he was pressing the shift knob to select drive, the vehicle failed to shift into the desired gear. The contact stated he pressed the shift knob several times and the vehicle shifted into drive(D). The vehicle was taken to the dealer who stated that the shift knob needed to be replaced. On another occasion, the contact stated while driving 50 MPH, the steering wheel lock released and would not lock into place. The vehicle was also taken to the dealer and the contact was informed that the shaft needed to be replaced. The vehicle was not repaired; however, the dealer added a screw for the steering wheel to remain in place. The manufacturer was not notified of the failure. The approximate failure mileage was 70,000.

Vehicle started flashing multiple indicators on the dashboard, including those related to the charging system. Radio screen went off and then the power steering lost electrical boost while turning the steering wheel. Radio screen came back on its own but then it started cycling among its options (AM, FM, Bluetooth, etc) until settling in FM radio. Second occurrence was similar, although with different manifestations with the dashboard indicators although most concerning behavior dealt with the steering loosing boost almost causing an accident. Have reconnected the battery (changed about 4 months ago, currently showing 12.38V) and retighten the connections to the poles. Retightened the cables going to ground (they were NOT loose).

All occurrences happened on city streets and all during the daytime. First time this occurred was on 6/15/2022 with 148,467 miles. It went to the dealer. Lots of low voltage and lots of comm codes stored in a lot of modules. All were cleared out. They could not replicate the problem. Then it occurred again on 7/23, 7/24 and 7/25. Then on 7/26/2022 (twice) with 151,261 miles and again at 151,264 miles. Then 08/01/2022 at 151,475 miles four to five times. And so it goes. The car suddenly lurches like it’s downshifting. If you were to keep driving the car, the transmission does not shift. The faster you go the higher the tachometer goes. When I took it to the dealer, I had to use the highway. Could not go above 60mph. The tach reading was too high. All four door locks start unlocking and locking and they keep doing this till you shut the car off. Vehicle chimes start going off. A “Service Power Steering” message appears on the center message board. A “Service Stabili Trak” message appears on the center message board. A “Service Parking Assist” message appears on the center message board. The Malfunction Indicator Lamp icon is on. The Brake System Warning light is on. After pulling to the side of the road and you put the car in reverse, there is no backup camera picture. After shutting the car off and then restarting it, all is well until it happens again. Since the first occurrence, I’ve also noticed when using the remote control FOB, the car starts then shuts off within three seconds. But it does not do this every time.

A "Service Side Detection Error" is causing multiple electrical issues in the front dash: prevent defrost and heat from working in the middle of a Vermont winter. This prevents me from seeing where I am going. This has also caused erratic problems with any function/feature on my electric panel, and erratic errors that come and go. There is a VERY HIGH NUMBER of Buick drivers who have had this error with the SAME EXACT issues. The sensors in the back wheel wells are not water proof. They get corroded. Additionally, after the sensors are replace, Buick requires the computer be reprogrammed only through them. non-GM service centers literally cannot reprogram them. I plan to get on each forum to request all drivers with this error file reports with NHTSA. I don't feel enough drivers know that they should/could do this and just end up paying this repair because they are just barely out of warranty, or GM says it is not covered. I also home to start a class-action lawsuit as electric panel issues involving our heating/cooling system fans and defrost, and other random electric problems related to this are vital to a drivers safety.