BUICK Complaints

The contact owns a 2019 Buick Enclave. The contact stated that while driving at 30 to 40 MPH, the vehicle was shuddering. The vehicle was hard to shift. The TPMS was illuminated. The contact indicated the failure was related to NHTSA Campaign Number: 20V668000 (Power Train). The local dealer was contacted, who informed about the diagnostic fees. The contact called another local dealer, Starling Buick GMC Stuart Parts, and Starling Buick GMC Stuart Service, at 2445 SE Federal Hwy, Stuart, FL 34994, but the vehicle was not diagnosed or repaired. The vehicle was taken to a transmission center, which confirmed the failure was due to the torque converter. The manufacturer was contacted, who confirmed there was no recall or warranty coverage. The failure mileage was approximately 80,000.

My vehicles started experiencing a Service Power Steering Code and Service Stabilitrak warning after I Replaced my Sway Bar Bushings and Sway Bar Links and Started Giving Me A Code On My Scan Tool Of CO55C:00, and Lost Of Communication With Electronic Brake Module(UO121:00) Code. I Also Have A Multi-Axis Acceleration Sensor Code. Power Steering Module, When I Disconnect my Battery Completely It May Delete Itself and my Steering Sometimes Returns, but If I Relearn/Recalibrate The Steering Angle Sensor and Clear The Codes With My Scan Tool My Steering Will Return. It Has No Specific Road Conditions, Speed, or Turns That Makes It Return, It Just Picks and Chooses When It Wants To Come On. I Checked All My Grounds, Wires, and Connectors For Corrosion or Other Damage. I Have Had An Alignment Twice and That Doesn’t Fix It Either. I Know This Same Issue Was A Recall On Other Models. Please Contact Me Back So My Issue Can Be Resolved. Thanks and Have A Blessed Day. I Have Been Trying Everything To Figure Out The Issue and My Car Has Been Sitting Since Mid December and She Only Has 94310 Miles On My Buick.

Rear convertible top window is separating from the convertible top from regular use and could detach and create a safety problem. This is a well known problem on these cars and Buick did not issue a recall and would not fix it. There was nothing in the owners manual about any preventative actions required.

UNKNOWN. MY 2017 Buick Encore while parked in front of my home just blew up at 1 am. I have a video of this occuring. It was on the passengers side. My neighbor stated that he heard a loud bang and went outside. He said parts were flying off my car. I don't know how to send the video but I do have one when this occured. I have contacted Buick Corporate and now they are saying that they are sending my matter to the legal department. Buick corporate told me to have my vehicle towed to the Buick Dealer which I did because I wanted to know why that happened. I paid to have it towed and tomorrow I have to pay to have it towed back home until legal gets back in touch with me. The way that the vehicle exploded I am scared to even get back into the vehicle. I am so thankful that this occured at 1 am and my grandson was in bed This could have really hurt or killed someone. I thank God that I wasn't driving it. When the tow truck driver arrived he said oh your air bag exploded . I told him that I didn't know what caused it. The Buick dealer never inspected the vehicle. The Buick dealer stated that it was the tire that blew from his visual inspection.

The contact owns a 2013 Buick Verano. The contact stated that while driving at an undisclosed speed, the Service Air Bag warning light unexpectedly illuminated. The dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA hotline for further assistance. The failure mileage was approximately 117,000.

Intermittent Service Brake Assist Light with very hard brake pedal and almost no breaks backing up. Have had it to several shops who said it was a turbo booster issue so scheduled service with Patriot GMC Boyertown Pa. Also intermittently has little to no power causing driving hazard suddenly especially uphill. Seems to mostly happen during rainy days.

Driving at 30mph and all the dashboard lights turned on and all the warnings kept popping on the dashboard and 30 seconds later the brakes were not working when I was approaching a busy intersection. I was able to pump the brakes and stop the vehicle and put it in park and the vehicle shut off and nothing would work - not even the hazard lights. The vehicle is currently at the dealership being assessed.

The contact owns a 2018 Buick Enclave. The contact stated that while driving at various speeds, the vehicle shut off and failed to restart. The vehicle was towed to the dealer, where the alternator was replaced 4 times before the dealer diagnosed that the failure was due to oil leaking onto the alternator and the battery. The contact stated that the alternator had been replaced 6 times in total. Additionally, the contact stated while pulling out of the parking lot and onto the road, the vehicle shut off. The messages "Electronic Control Module Failure", "Battery Saver Active", "Battery Charging System" and "Steering Assist Is Reduced- Drive with Care" were displayed. The vehicle failed to restart and was towed to the dealer, where it was diagnosed with the Electronic Control Module (ECM) and alternator failures. The vehicle was being repaired. The manufacturer was notified of the failure. The failure mileage was approximately 72,000.

Formal Consumer Complaint Statement — GM / Crivelli Buick I am filing a formal consumer complaint against Crivelli Chevrolet Buick GMC and General Motors/Buick regarding what I believe was discriminatory and unfair treatment in connection with a warranty-covered vehicle repair. The customer is [XXX] , owner of a 2017 Buick Encore. The vehicle was serviced by Crivelli Chevrolet Buick GMC in Mt. Pleasant, Pennsylvania, on or about May 20, 2026, for a turbocharger failure covered under GM Special Coverage Bulletin N232395330. The vehicle had recently passed Pennsylvania safety and emissions inspection on April 30, 2026. The turbo-related diagnostic code appeared on or about [XXX]. Crivelli completed the minimum turbocharger warranty repair but then informed the customer that additional intake/manifold-related repairs were needed and would not be covered. The customer disputed this because the additional failure appeared during the same repair sequence and appears directly related to the covered turbocharger failure. A written request was faxed asking Crivelli to review the invoice, compare the repair to GM’s covered parts list, and submit the related intake/manifold issue to GM for collateral coverage, goodwill review, or warranty consideration. Crivelli did not respond to the fax notice and did not return the customer’s calls. When the customer attempted to follow up with the service department, Scott from the service department refused to review the concern, refused to provide further service, and refused to contact GM regarding the related warranty issue. Based on the conduct, tone, refusal to review the documentation, refusal to escalate to GM, and refusal to provide equal service, I believe the customer was denied fair consumer service because of race.The customer is not asking for special treatment. The customer is asking for equal treatment, proper review of GM’s own warranty/special coverage bulletin, and fair handling of a related mechanical INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION A

I was driving and a variety of failure warnings popped up on my screen along with a total brake failure, unable to stop, had to coast until the vehicle was no longer moving. No accident resulted, but it could have been very serious. Mechanics diagnosed it as a loose battery cable.