BUICK Complaints

The two systems that failed are the airbag release on the front passenger side and the stabilitrak system. Both systems show error lights on the dash. The front seat passenger does not have airbag protection. The stabilitrak system error light appears intermittently and when the traction system goes off the car brakes almost stop the car while driving. We go to Royal Buick in Tucson, Arizona. We worked with Germaine Kendrick. I've attached the dealer service invoice dated April 14, 2023. The invoice summarized the problem and stated that 1) a new seatbelt assesmbly is needed and 2) the service technician states that they can not replicate or repair the traction problems. Today is June 11, 2023. We are still waiting for the seatbelt assembly to "arrive". There is no solution for the traction system. We have phoned and texted 4 times. The most recent conversation on June 5th with "Chris" was interesting; Chris stated that the seatbelt part was NEVER ORDERED and furthermore, is not needed to repair the airbag warning light problem.

The contact owns a 2019 Buick Encore. The contact stated that while attempting to stop the vehicle, the brake pedal was extremely hard to depress. The contact stated after releasing the brake pedal, the vehicle abruptly stopped with a burning odor coming from the front passenger’s side brakes. The vehicle was taken to the local mechanic who diagnosed that the front passenger side brake calipers and brake pads were burned and charred and needed to be replaced. The front driver’s and passenger’s side brake calipers and brake pads were replaced but the failure persisted. The vehicle was taken back to the local mechanic who was unable to determine the cause of the failure. The contact was referred to the local dealer for assistance. The vehicle was not yet repaired. The manufacturer was not yet notified of the failure. The failure mileage was 63,000.

OUR FUZE BOX IS LOCATED UNDER REAR SEAT. THE RELAY FUZE FOR THE FUEL PUMP MELTED SO BAD IT WAS HOT AND COULD OF CAUSED FIRE. AM HEARING ALOT OF PEOPLE SAYUNG THEY HAVE SAME ISSUE

The contact owns a 2012 Buick Lacrosse. The contact stated while driving at various speeds, the vehicle shut off with the stabili-trak warning light illuminated. The vehicle was taken to two separate dealers and the contact was informed that the computer and the wiring harness needed to be replaced. Upon investigation, the contact discovered NHTSA Campaign Number: 11V40400 (Electronic Stability Control) that he linked to the failure. The vehicle was repaired; however, the failure persisted. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 122,000.

The contact owns a 2012 Buick Enclave. The contact stated that after pressing the liftgate button to the open the rear liftgate, the liftgate door opened before suddenly falling downward and closing. During the incident the liftgate door had made contact with the owners head. The contact sustained bruised head which did not require medical treatment. The manufacturer was notified of the failure and informed that the VIN was not included in the NHTSA Campaign Number: 15V415000(Structure). The contact indicated that the vehicle had experienced that same failure listed in the recall. The local dealer was not contacted. The failure mileage was 105,000.

The contact owns a 2016 Buick Regal. The contact stated while driving at an undisclosed speed during rainy weather, and making a left or right turn, the steering wheel intermittently made a grinding and clicking sound. No warning lights were illuminated. The dealer was notified of the failure and the contact was made aware of NHTSA Campaign Number: 16V108000 (Steering). The vehicle was then taken to another dealer however, the vehicle was not diagnosed or repaired. The contact was advised to call the manufacturer. The manufacturer was notified of the failure and the contact was advised to call the NHTSA Hotline. The failure mileage was approximately 127,000.

The contact owns a 2021 Buick Encore GX. The contact stated that while driving at an undisclosed speed, the Lane Departure warning light on the driver’s and passenger’s side sideview mirrors failed illuminate as designed. There were no warning lights illuminated. The vehicle was taken to the local dealer however, the mechanic was unable to determine the cause of the failure. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was approximately 22,000.

The drivers airbag being recalled is terrifying. I am currently 9 months pregnant and waiting for the recalled part to be declared is the last thing I need to think about right now. The fact that it could deploy at any moment and spew metal parts is unacceptable and should be declared by now. I am not comfortable driving this by myself and soon I’ll have a new born with me. GM is very disappointing and I wouldn’t be surprised if lawsuits were filed. It’s been almost a month since the recall was announced.

The part of the driver seat belt that goes under the seat and is attached by a metal cable. The cable totally ripped apart. The date is approximate because I did not notice it until it was almost completely broken off. . I had the seatbelt repaired at the dealer Mangino Buick in Ballston spa New York, at the sum of $300they said GM refused to cover it. I tried to explain that this is a Safety issue not a warranty item. This never happens.

The contact owns a 2013 Buick Regal. The contact stated that while driving at various speeds, there was a squeaking sound coming from the vehicle. While inspecting under the hood of the vehicle, it was discovered that the tensioner pully was very loose. The vehicle was taken to the local dealer who indicated that the pulley needed to be replaced. The vehicle was not yet repaired. The contact indicated that the tensioner pulley had been replaced on three previous occasions. The manufacturer was notified of the failure, but no assistance was offered. The local dealer was not notified of the failure. The failure mileage was 100,000.