BUICK Complaints

THE AIRBAG LIGHT WOULD INTERMITTENTLY GO ON AND OFF AS A RESULT OF LOOSE CRIMPS IN THE DRIVER AND PASSENGER SEAT MOUNTED SIDE IMPACT AIRBAG (SIAB) WIRING-HARNESS CONNECTORS. THIS APPEARS TO BE THE SAME PROBLEM IN GM RECALL NUMBER N14030 (GFPE) NUMBER N-140030 NHTSA RECALL 14V118. I MADE A COMPLAINT TO GM UNDER case NUMBER 9-9401539892. GM REFUSED TO FIX THE PROBLEM BECAUSE MY ENCLAVE IS A 2014 MODEL AND NOT A 2013 MODEL. I WAS FORCED TO SPEND $318.27 WITH MARC MILLER BUCK GMC 4700 SOUTH MEMORIAL TULSA, OK 74145 918.663.4700 ON FEBRUARY 10, 2023. THE REPAIR TICKET FROM THE GMC DEALER PROVIDES: "CUSTOMER STATES THE AIR BAG LIGHT IS COMING ON AT TIMES. ELECTRICAL TEST HIGH RESISTANCE IN R & L SEATS CONNECTORS NEED TO SOLDER TERMINALS AT CONNECTORS. CONTACT GM THRU POLICY EVALUATION TOOL, GM OFFERS NO PARTICIPATION AT THIS TIME. CUSTOMER CASE 9-9401539892. CHARGE: $318.27" INVOICE ATTACHED.

My 2014 Buick Verano, that I have owned for several years now, is consuming oil at an alarming rate. The problem is that the manufacturer put a PCV valve into the engines intake manifold that gets clogged and produces too much pressure. With the pressure being so high, it forces oil into the air intake breather box and up through the throttle body and gets burnt off. If the oil pressure gets too high, the additional risk is that the rear main seal may get blown. Because of this, I have to continuously check for proper engine oil level, and even while doing that often (weekly), there are times that I find the car needing more than 2 quarts of oil to be put into the engine regardless of how long it has been between oil changes. Additionally, there has never been an oil light or any indicator light showing any trouble at all. GM knows there are problems with these 2.4l engines because they sent letters to some owners of 2012 GMC Terrains with the same problems. As there are still many Buick Veranos and other vehicles on the road sharing the same engine, I believe that GM should still be held responsible for repairing a known problem. I have not taken this to the dealer for this problem, as I have read many other accounts of people being charged diagnosis fees with $5000 plus repair bills for this issue.

I was driving and randomly my new 2023 Buick Encore GX and two error messages popped up and my brakes started being less responsive. The two error messages that popped up was "Service ESC" and "Service Power Steering". I will be calling the service department tomorrow to get it checked to make sure nothing is wrong. This is apparently an issue with GM cars but I need to verify that it is not an ongoing issue.

The rear liftgate locking mechanism failed to latch causing cargo to exit the vehicle where the car behind this car smashed into the cargo causing an accident. For whatever reason the rear door will not lock at all. The fuse was perfectly fine, appears the actuator is defective. No warning was given because the rear liftgate was open and unlatched. After realizing the gate would not close it would notify it was open but the power liftgate operates just fine, and when you activate it, it will push the gate closed and not give a warning until maybe you hit a bump in the road.

First incidence was 11/22/2018 headlights did not function nor did taillights. Manually turned them on; yet was pulled by Ga sheriff for no headlights, who escorted me to my hotel. Put car in the shop on 11/24/2018 for diagnostics. Nothing found. Lights have continuously malfunctioned for the last six years and the vehicle has been in the shop & the problem can't be reproduced! The issue has become worse to the point the lights will not always come on when manually turned on & they will go out. There are no warning lamps or messages until this last time when we were almost killed on Lookout Mountain in Al, on 5/9/2023. It was 7:23pm it was raining & the headlights went out, as did the dash lights & OnStar. This stretch of mountain is known as "Joe's Truck Stop;" because so many 18 wheelers have wrecked on this stretch of road. At the first pullover I stopped, cut car off, then restarted it & a message error was on the screen. The lights came on automatically, OnStar restarted & everything worked fine. I had just had the vehicle in my local dealership for the same issue & had it inspected, & no issues were found! This is why I don't drive this vehicle after dark & why it only has 18,000+ miles on it. I paid over $45,000 for a vehicle I can't enjoy & I could be killed & no one would know why; therefore, if I don't get some answers I'm going public. My Buick Enclave can't be the only one with this malfunction.

I have brought my 2018 Buick Lacrosse to two different Buick dealerships who say that even though a special instruction letter was recognized and a recall was observed, because my check light went out and the codes on the car where cleared, they will not fix either recall. On three different occasions, the car slowed down to a crawl speed, the check engine light went on and the brakes applied themselves. Also across the dash was displayed 'service transmission'. I thought it was the accelerator pedal position sensor, but it may be a transmission problem. I've had it towed on three different occasions and had the battery replaced. Neither dealership will not fix the problem, however.

The first time this happened the power steering service warning light came on after I started the car. I was unable to move or steer the car. After about an hour, I started the car and the light did not come on and the car could be driven. About 2 days later, the same thing happened but the light stayed on. The car was towed to the dealership and after an evaluation it was determined that the steering gear/rack and pinion assembly had to be replaced. (See the uploaded invoice from Thompson Automotive Group and photos of the parts that were replaced.) The car is a 2013 that I purchased in August 2020. The original mileage at that time was 600 miles. When the incident occurred with the power steering, the car had been driven 44,571 miles. The car was purchased from a private owner so there was no warranty, but even without a warranty this type of failure should not have occurred when the car had been driven less than 50,000 miles.

Called local dealer they said call GM after 4 days received a call back from GM was told don't know when fix will be available , no loaner car, was told to sit and wait. So I have to make payments and pay registration while they take their time to find a fix. GM AND LOCAL DEALER VERY RUDE.

Seatbelts on my year old Encore with only 15k are frayed and unraveling, I am having the vehicle in for other unrelated repairs on Friday and will be certain to inform the dealership at that time but feel that this is extremely dangerous and totally unacceptable in a year old vehicle and I feel like I or my passengers could be injured or thrown from the vehicle in the event of an accident, no warning lamps or messages prior to failure.

The seat caught on fire. Origin of fire started in the seat according to fire officials.