BUICK Complaints

On 10/12/22 I was stopped at a red light. I was the first person in line at the red light, right at the entrance to the NYS Thruway. When the light turned green, my car locked up and I was unable to proceed. People were honking at me but the car would not go out of park. Some road construction workers ran over to the car to see if they could push it out of traffic. I kept trying to turn it off and restart it. Finally, after many attempts it finally went into drive. The light was now red again, but the construction workers, held up oncoming traffic and told me to just go. I was on the same road as the the dealership where I leased it, so I called them, told them what happened and that I was on my way there. I had also received a message from Buick at the same time, saying it detected an engine/transmission problem with my car. The dealership told me not to bring it in, but I took it there anyway. I had lost my husband a month earlier, so I had no one to call at home to come get me. They kept it for a week, and said they couldn't find anything wrong, so had me pick the car up. They also said that someone had been driving it everyday, checking it, but you can see from the incident report, that they drove it a total of 3 miles. also, on the report that they put that I had said the check engine light was on. That is not true. I never told them that.

The contact owns a 2012 Buick LaCrosse. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power. No warning lights were illuminated. The contact restarted the vehicle; however, the failure recurred. The vehicle was towed to the dealer, where it was diagnosed that the serpentine belt had detached and needed to be replaced. Additionally, the dealer determined that there was a gasket leak. The vehicle was not repaired. The contact stated that the serpentine belt had previously been replaced twice; however, the failure recurred. The manufacturer was not made aware of the failure. The failure mileage was approximately 141,000.

Convertible Top Back glass Separation from Top Cover Material. The back glass window separated from the canvas roof, it started in the bottom corner of the glass window.

CONSTANT airflow problems. Turbo on engine already gone out, engine light and air flow codes constantly.

We have two infants in car seats. The car does not have the car seat LATCH system in it. The instructions were followed in the cars manual for placement but none were found. There are indications on the seat where you should place the latch buckle but the latch welded hooks are not there. I took the vehicle to the dealership Buick Gee in Liberty Lake WA where it is leased and was also told there by the service manager and the sales team that there are no latch hooks to be found in this car for the car seat to attach to. They agreed that there should be some there and could be a mistake at the factory. The dealer manager also came out to verify the latch system was not in vehicle. He also went to look at the other vehicles of the same year make and model, all of which did not have the welded hooks in the car for the car seat latch system. When I worked at the fire department I thought this system was mandatory in all vehicles manufactured and sold in the USA after the 90’s. Thank you for looking into this production safety issue [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

Traveled and car begin to shake when I got to destination. The shift gears lights started going from neutral to Low gear and my speed began to drop down even when I was accelerating. The engine light came on and the stabilitrak light was on during times I stop at lights or stop lights only when in traffic but not on the highway. After seen by an auto service dealer, the stabilitrak light still comes on during stops at the light or stop signs and hesitation to accelerate with a heaviness to steer. There appears to be a dragging or pull when accelerating not very smooth. The service was with the transmission, however, no attempt to fix the stabilitrak and now I am to take it back in, not really enjoying my vehicle, my American vehicle, this really saddens me.

The contact owns a 2009 Buick Enclave. The contact stated that the rear driver’s side and center seat belt failed to latch securely. The vehicle was taken to an independent mechanic where it was diagnosed but no failure could be determined. could not be determined. The contact then stated that on another occasion, while driving at an undisclosed speed, the gear shifter failed to operate in drive(D). The contact stated that the shifter was stuck in drive (Low). As a result, while the accelerator pedal was depressed, the vehicle failed to exceed 30 MPH. Additionally, the contact stated that on multiple occasions, the instrument panel digital display failed to illuminate, and the contact was unable to state whether there were any warning lights illuminated. The vehicle was taken to an independent mechanic where the instrument panel light bulb was replaced; however, the failure recurred. The vehicle was not repaired. Neither the dealer nor the manufacturer was notified of the failure. The failure mileage was approximately 150,000.

Blind spot warning began displaying at startup. Turn signal bell and dash illuminators failed intermittently while driving. A Google search revealed the location of blind spot radar module. Inspected right rear module (located in bumper) and found corrosion. Difficult to remove module because of swollen internals. Pried open module after removal to expose corrosion damage to radar cells. The module mount location is openly exposed to road grime and salt. This infiltrated the module and ruined it because the module cover (white panel) is too thinly sealed.

What component or system failed or malfunctioned, and is it available for inspection upon request? I reported that my display screen would often appear corrupted when navigating. The screen will either go blank or appear grainy, preventing me from accessing the navigation or music features. Restarting my phone or turning off the display does not help. I missed a turn on a highway with heavy traffic en route to the airport most recently and it is increasingly stressful dealing with it. At another instance, my brights would come on randomly. I turned the lights off and on, which was dangerous, which did not even work. I am concerned that this may happen again, which will put the safety of myself and others at risk. I have a video of the incident where the brights kept going off and on without my control, but I am unable to upload them. I brought it to my dealership and they returned the next day saying there is nothing they can do and to bring it in when it occurs next. I live 40 minutes from the dealership and don't really have time to stop what I'm doing when the computer glitches, usually 40% of the time. In addition, I reported it to my dealership and Buick customer care. I was told on January 30th that a supervisor would reach out regarding my case, but I have not heard back.

Left Headlamp Assembly and Driver’s Window Regulator were replaced under Warranty and now have reoccurred and both need replacing again. My car just reach 60K miles. This began 6 months ago so I haven’t been able to drive at night or during storms nor crack my window to talk to strangers. I am a Realtor and feel my safety is at risk. This headlight problem was going on in 2011 & 2012 yet Buick continued to use this headlamp assembly, knowing it fills with moisture then blows the bulb & fuse. With all the online Complaints, I am shocked that our government has not forced Buick to do a recall. I could kill someone or hit something with only one headlight!!!! Very concerned when my 4-year-old grandson is in my car too! Both problems are on the driver’s side and both keep reoccurring. The Headlight Assembly is almost $2K to replace. How many times am I going to have to pay for this reoccurring safety issue that Buick knew they should have redesigned years earlier? I may be reached at: [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).