BUICK Complaints
View complaints related to BUICK. The complaints found here are submitted by actual consumers with first hand experience. You can submit your own complaint to the NHTSA or call the Hotline, Monday-Friday 8am to 8pm at (888) 327-4236, TTY: (800) 424-9153.
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2000 BUICK LESABRE- Loves Park, IL
I started my car in the morning, per my usual routine. After a few seconds, I heard a very loud bang and the car stalled. A few seconds later, there was a large amount of smoke coming from under the hood. I opened the hood to see a large fire had started. My son, who heard the loud bang, came outside and saw the flames from under the hood. He ran into the house, grabbed a fire extinguisher, and attempted to put out the fire. He got the fire out but it was difficult. I had the car looked at by a mechanic and told me that the intake manifold had literally exploded. He has stated that he has never seen anything like this. It appears that the exploding manifold ruptured a fuel line. He told me there was a recall on this vehicle relating to a rupturing manifold and leaking fuel but that my vehicle had already had the recall performed. He thought that the new parts may be defective which is why I am reporting this incident.
Source: NHTSA WEB SITE -
2010 BUICK LUCERNE- Charleston, IL
The contact owns a 2010 Buick Lucerne. The contact stated that while the rear seat was occupied, it was raised up on the battery and fuse box, causing the fuse relay to short circuit. While driving, the vehicle stalled without warning. The vehicle was taken to the local dealer where it was diagnosed that the fuse box and fuel pump needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 70,000.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2008 BUICK ENCLAVE- Humboldt, AZ
The contact owns a 2008 Buick Enclave. The contact stated that while driving at an undisclosed speed, the vehicle hesitated to accelerate. The vehicle was taken to an independent mechanic who diagnosed that the transmission control module needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 124,000.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2009 BUICK ENCLAVE- North Lawrence, OH
The contact owns a 2009 Buick Enclave. The contact stated upon pressing the liftgate power button to open the liftgate, the liftgate partially opened and rapidly closed on her. The contact's husband who was standing nearby, held the liftgate manually until she was able to remove herself out of the path of the liftgate. The contact stated that the failure had been reoccurring and she had to manually open and hold the liftgate open. The contact stated that the software update for the power liftgate actuator motor control unit was previously completed under NHTSA Campaign Number: 15V415000 (Structure) which she associated to the failure. The local dealer was contacted and an appointment was scheduled for repair. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and informed the contact that they could not assist as the recall had been closed. A case was opened. The failure mileage was approximately 42,000.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2017 BUICK ENCORE- Telford, PA
On numerous occasions, windshield wipers stop moving even though wipers are engaged to on, causing poor visibility for driving.
Source: NHTSA WEB SITE -
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2012 BUICK LACROSSE- El Paso, TX
The contact owns a 2012 Buick LaCrosse. The contact stated that while driving at an undisclosed speed, the vehicle decelerated and stalled. The vehicle was restarted and the Electronic Stability Control (ESC) warning light illuminated. The vehicle was taken to the local dealer where it was diagnosed the electronic brake control module needed to be replaced. The vehicle was repaired. The contact stated that the failure was related to NHTSA Campaign Number: 11V404000 (Electronic Stability Control). The manufacturer was not notified of the failure. The approximate failure mileage was 96,000.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2020 BUICK ENCORE GX- Muenster, TX
I have only had the vehicle for a year. On multiple occasions the vehicle feels like it is slipping gears (more often when the autostop feature is turned on). On multiple occasions the vehicle has stalled out and would not do anything when pressing on gas- didn't even rev, did absolutely nothing. These stall outs happened crossing highways, at stop lights, stop signs, etc. There were no warnings prior to the incidences, though the vehicle did through an engine/transmission code afterwards, the code would go away. The first several attempts of taking it to the dealership (last year) as it is still under warranty- it was not checked. i was simply told it was a "glitch" and it was fine. They did not record in their system that i requested it to be checked either apparently. They only recorded that i brought it in for an oil change. They only checked into it this February after my boyfriend told them what it was doing. They kept it and replaced one part in the transmission. The vehicle continued to have the same issues and threw a code withing the first 5 minutes after picking it up. I took it back in- and they said it was doing the issues because of the code it threw. I told them it was doing it again before it threw the code. They said it simply needed a line vacuumed out, and then gave it back to me. It continued to have the same issues and stalled out again causing me to roll backwards onto the highway-into traffic. I took it back again. They kept it, and then told me they'd be replacing the entire transmission, but it is on backorder. Still no time frame when it will be repaired. They then told me i could have my car back and continue to drive it until the transmission comes in?!? I said no- it isn't safe, I just told you what happened and i could have been hurt or killed. I am not driving it, especially when i have my son to drive around as well! I have been without my car for at least a month now. I am paying for a car that i don't even have/can't drive.
Source: NHTSA WEB SITE -
2008 BUICK LACROSSE- Cranston, RI
The contact owns a 2008 Buick LaCrosse. The contact stated that while operating the vehicle, the headlights failed to illuminate. The vehicle was taken to the local dealer who diagnosed that the headlamps had failed. The headlamps were replaced and the failure was remedied however, the failure recurred. The manufacturer was notified of the failure and the contact was informed that the vehicle was not included in the NHTSA Campaign Number: 15V519000 (Exterior Lighting). The contact indicated that the vehicle had experienced the failure listed in the recall. The failure mileage was 41,000.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2002 BUICK CENTURY- Strawberry Plains, TN
While letting off the gas in order to break, the accelerator pedal went to the floor on its own for about 3 seconds. Pushing on the break stopped the accelerator.
Source: NHTSA WEB SITE -
2001 BUICK REGAL- Hershey, NE
The 2001 buick regal that we have has very inadequate head lights as far as im concerned it is a wiring problem dims are so dim that it's like you have no head lights at all bright are just bright enough to almost see 50 to 100 feet in front of vehicle also this buick is not the only gm vehicle I have experienced this on the 98 buick century's have same head light problem some what worse though also our 2002 chevy venture van has same extremely dim dims on all three vehicles brights are substituted for dims I have tried to rimity the problem by cleaning oxidation from lenses also replacing head lamp bulbs on one vehicle lenses had condensation inside lenses replaced both lenses but the results were same extremely dim dims and still had to substitute brights for dims to see also thought batterie might be getting weak both van and buick have new batteries and alternator on Both are charging strong and to specification so after all that still have head lamp problem no worse no better
Source: NHTSA WEB SITE