BUICK Complaints
View complaints related to BUICK. The complaints found here are submitted by actual consumers with first hand experience. You can submit your own complaint to the NHTSA or call the Hotline, Monday-Friday 8am to 8pm at (888) 327-4236, TTY: (800) 424-9153.
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2015 BUICK VERANO- Linden, NJ
Not sure if this is a safety problem or is just a freak, isolated incident. In either case, I am reporting this since it might impact vehicles other than just my own. I own a 2015 Buick Verano. On Tuesday, April 5, 2022, upon parking my car, I noticed that my driver’s door wasn’t closing correctly. There was a small gap preventing it from closing flush. Upon inspection, it became apparent what was causing the problem: The door lock striker plate had pulled away from the doorframe post to which it was anchored. It was secured by two Phillips head screws. My attempt to tighten same was for naught, the screws kept spinning. Fortunately, the door lock striker plate was still operable since it hadn’t pulled away from the post for more than a fraction of an inch, so my door latch was able to catch on to it, but that fraction of an inch was enough to cause the gap when I closed the door. I took the car the next day to a Buick dealer and they referred me to a nearby body shop. The owner looked at the problem and concurred with my initial assessment. He said that in all his years in the field he had never encountered a problem like that. Fortunately, he was able to get the latch striker to lay flush against the column, but he did say it could happen again. So, coming full circle, as I said up front, I don’t know if this is a systemic problem affecting other Buick vehicles from that year, or if it was just an isolate incident. But I guess recall issues have to start somewhere. Rather be safe than sorry, hence my putting this in you court.
Source: NHTSA WEB SITE -
2016 BUICK VERANO- Mason, MI
Fuel level sensor failure. I haven't checked but I don't think a regular dealer would inspect for free because it's inside of the gas tank. The gas gauge gets stuck at around a quarter of a tank leading a sensible person to assume their is gas in the vehicle. This is a safety risk because your vehicle can stall in the middle of the road as it did in my case. You lose the ability to steer the vehicle and put other vehicles behind you or around you at risk. The problem has been reproduced by me when comparing the range for my vehicle (396 miles on a full tank) then resetting the trip after filling up. I then drove the vehicle across a couple weeks and the trip said I was at 335 miles and the range said 96 miles, which is an overestimate from the predicted range when filling up. I drove another 30 miles for work in the same day and the gas guage seemed to be in the exact same spot as it was earlier (and when I was stalled the time before) and my predicted range actually went up to 102 (pictures to prove all of this upon request.) And at 365 miles, it would be impossible fir my car to reach another 100 plus miles in range. My gas tank holds 15.6 miles and my average fuel economy was 25.5. When I filled the gas tank up after this trip, it put 14.7 gallons in which means I had .9 of a gallon. 25.5 × .9 is roughly 23 miles. Completely way off from the "predicted 100" it said before I filled up. Personal dealers have been completely unaware and I'm afraid to take it to a dealer in the event they try to charge me for it. No. No, there is no warning light and no check engine light. Gauge and light check works properly when vehicle is started and it runs the quick diagnostic by maxing out the gauges and turning on all of the dash lights.
Source: NHTSA WEB SITE -
2020 BUICK ENCORE GX- Phoenix, AZ
While driving this 2020 Buick Encore GX with around 7,000 miles on the odometer, the entire electrical/electronic system shut down. Windows were inoperative, the AC stopped, the radio failed, the flashers did not work, etc. The only things that worked were the engine and brakes. I have no idea if the brake lights worked. I was able to drive the car to the dealership - Van Buick GMC in Scottsdale, Arizona where the car is now sitting and awaiting their inspection. In the 95 degree temperature here in AZ, I thought that I would die as I could not open the doors. I have since learned that I could have opened the doors by pulling the door handle twice. No one ever educated me on this. There were no advance warnings prior to the failure. This car is a death trap. Please NHTSA help me.
Source: NHTSA WEB SITE -
2019 BUICK ENCORE- Coral Springs, FL
the intermittent windshield wiper does not function. it has been inspected and no root cause has been found. the dealer is aware and has changed the sensor without success, this has been ongoing for 5 months. multiple trips to the dealer without resolution. no warning lamps or messages.
Source: NHTSA WEB SITE -
2014 BUICK ENCLAVE- Deerfield, IL
My wipers would stop working. When they are on. I had to get them fixed. This is a safety issue and GM said it’s normal wear an tear.
Source: NHTSA WEB SITE -
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2011 BUICK REGAL- American Fork, UT
2011 Buick Regal 2.0 CXL. The brake pedal is sticking, causing the rotors to heat up and wear out. There are numerous complaints from others online detailing the dangerous situations this has caused. And numerous complaints about getting the brake system replaced and the same problem still existing. There should have been a recall. Unknown to me, until I received the new title in my name, this particular car was branded a "Lemon" in 2014.
Source: NHTSA WEB SITE -
2012 BUICK ENCLAVE- Chicago, IL
I was in a accident and the air bag hurt me very bad driver side tooth gone tissue want go down what can I do
Source: NHTSA WEB SITE -
2008 BUICK LUCERNE- Ellenwood, GA
The crank shaft sensor went out and caused the steering and brakes to go out. It took out all communications with the car. I had had intermittent problems with it as it went out, and it didn't throw a code showing what the problem was. (I took it to AAMCO once and Goodyear twice before they could identify the problem.) (Some Buick dealers do not work on cars over 10 years, and some do not use off-market parts when GM has chosen to stop making replacement parts, such as the rack and pinion/steering gear. Their goal is to sell cars, not maintain.) At 150,000+ miles, sensors go out, and I expect to replace them. What I don't expect is deliberate design that will cause the vehicle to be or cause damage(d). This is a design flaw by GM and I wonder how many mystery crashes can be related to this.
Source: NHTSA WEB SITE -
2013 BUICK LACROSSE- Sebring, FL
The contact owns a 2013 Buick Lacrosse. The contact stated that after reversing out of the garage and parking in the driveway, turning the vehicle off and removing the ignition key however, approximately 30 minutes later the vehicle started independently. The ignition key had to be used to turn the engine off. The cause of the failure was not determined. The manufacturer was notified of the failure. The local dealer was not yet contacted. The contact indicated that the failure posed a severe carbon monoxide hazard. The failure mileage was 63,000.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2007 BUICK LACROSSE- Washington, PA
Problem with the transmission burning up and breaking and the car unable to be driven and I have heard from other people that have had the same problem from there cars mileage from 28,000 miles to 60,000 miles the transmission just goes out It’ll make like a howling noise One day and then you’ll get in the car the next day and it just will not move and the transmission fluid Will smell burnt And it doesn’t matter if you maintenance the transmission filter And fluid
Source: NHTSA WEB SITE